Customer Reviews for U-Haul of Santa Barbara

6,899 reviews

4417 Hollister Av   Santa Barbara, CA 93110
(On the corner of Hollister and Modoc just N of railroad tracks)

(805) 964-6777

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(805) 964-6777

4417 Hollister Av
Santa Barbara, CA 93110
(On the corner of Hollister and Modoc just N of railroad tracks)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Really knowledgeable and nice people work at this UHaul location. I'm local Santa Barbara and have rented many times over the years..!

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

To say I rarely respond to a request for a survey would be an understatement. But all the staff at this location are the best of any UHAUL at any location I have rented from. Professional, polite, effective, knowledgeable. Five stars in every way.

VINCENZO S. 
Rating:
5.0

On line reservation perfect, return was easy excellent

Mary R. 
Rating:
5.0

Everyone was helpful, I had to postpone my reservation three times—“No problem.” Getting the truck—simple, no problem. Dropping off truck—simple, don't even have to go inside, emailed a receipt, no problem. Now I'll have to come up with a project so I can rent from them again!

JAMES F. 
Rating:
4.0

They were very understanding about the gas leak issue.

Geoffrey S. 
Rating:
5.0

Easy experience. Staff was extremely knowledgeable and helpful.

SUSAN P. 
Rating:
1.0

Tough to get in and out of, and not a single employee was wearing a mask outside or inside.

SETH H. 
Rating:
5.0

Always great to deal with!

NADIA B. 
Rating:
5.0

Was a great rental. Friendly staff. Clean truck. Hassle free. Thank you.

Anthony N. 
Rating:
4.0

The only thing I would say is that it's unclear where to park when you drive the truck in and because property's parking area in front of the bulilding is limited, it was a little confusing. Better signage would help.

JOSEPH N. 
Rating:
5.0

Very clean and well kept corporate owned location with a large storage facility. Very honest as well.

Ronnie J. 
Rating:
5.0

Customer did not leave a comment.

MARSHALL W. 
Rating:
5.0

Customer did not leave a comment.

TONY I. 
Rating:
5.0

This location has become a model for all others. Everything has been revamped; Friendly; Courteous; Equipment is top notch; Check in was a breeze. Thank you, Happy New Year!

JAMES F. 
Rating:
4.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

The entire experience was smooth and professional. Thank you…

OLIVIA E. 
Rating:
5.0

Only knock was the leak in Mothers Attic. Fortunately there was no damage.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Niklas M. 
Rating:
5.0

Mobile pickup worked great

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

Margeurite T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

You're crew did an outstanding job. Thanks so much. Patrick J McKay.

PATRICK M. 
Rating:
4.0

Helpful and friendly staff!

Jarunyanee D. 
Rating:
5.0

Customer did not leave a comment.

ISAIAH O. 
Rating:
5.0

Customer did not leave a comment.

steven C. 
Rating:
5.0

Customer did not leave a comment.

JULIE D. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Great service from the hole team. Gaby is very professional and ready to help you with your needs. Phillip and Michael showed honesty, we forgot our glasses and they save them for us, plus they are always with one smile and happy to help you. Congratulations, you are the best!!!

FERNANDO C. 
Rating:
5.0

Very friendly staff!

CARLOS N. 
Rating:
5.0

Great service and attention.

FERNANDO C. 
Rating:
5.0

Customer did not leave a comment.

Eugene S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

I use this location all the time. They are the best!!!

NADIA B. 
Rating:
5.0

Customer did not leave a comment.

SALAR M. 
Rating:
5.0

My visit was really efficient and friendly keep up the good work

CHARLES J. 
Rating:
4.0

Online provisions not adequate to capture atypical rental arrangements.

mark G. 
Rating:
5.0

Keep being The Professionals You All are

AMY J. 
Rating:
3.0

The entire lot and facility is too small for their inventory compared to the Curtner location. It was confusing as the customer in where to park the Uhaul truck, as well as customer parking.

CRYSTAL C. 
Rating:
5.0

I had a very good experienc ethe last 4 times I rented from Bobby, a hard worker who'd like to be a assistant manager, he's very proffeshional and know what he's doing, so I would support that!

ANTHONY L. 
Rating:
3.0

We needed truck first thing Friday, day after Thanksgiving. Was told originally that the store would not be open until after noon, so I had to pick up on Wednesday before Thanksgiving. Only to find out the store was actually open on Friday. So that was irritating. Also, initially when I placed reservation - in store - the girl put down 10', not 20'. I only caught it when I got my email confirmation. That would have a been a huge problem.

FRANK R. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN W. 
Rating:
5.0

Customer did not leave a comment.

Gail P. 
Rating:
3.0

Customer did not leave a comment.

franklin D. 
Rating:
4.0

Faster check out

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
2.0

Be friendly, cooperative and interested in the customer. In addition your rates are falsely advertised.

WALTER H. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Nothing. It's all good. Maybe little extra help on front office, ti get things move faster. Very happy w/ service and pricing.

ARTURO P. 
Rating:
5.0

Customer did not leave a comment.

CRAIG M. 
Rating:
5.0

I'm in the process of moving to LA. One of these trailers isn't enough to do it all in one go, but it's great for items that won't fit in the Tiguan. Like what I took down this time, my motorcycle and a couple of desks. The price for renting this, at about $30/day, is an incredible bargain. Renting a truck, with mileage fees, would've been a fortune. I guess I'm lucky that I already did the hitch attachment and electronics when I came down here from Seattle, so I don't have to pay for that again. I'll probably rent one of these every weekend for the next month.

WILLIAM Z. 
Rating:
5.0

Customer did not leave a comment.

JACK K. 
Rating:
5.0

Very efficient

Felicia B. 
Rating:
2.0

Customer did not leave a comment.

KIMBERLY K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
4.0

Customer did not leave a comment.

RACHEL T. 
Rating:
5.0

Nothing

William E. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Gabby was wonderful she was attentive and made sure that my needs were met. Chris helped me with my rental and he was just a delight. the vehicle was clean and the whole process was easy and most importantly cheap. Return was simple and easy. Would highly recommend this location and staff.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

NICOLAS A. 
Rating:
3.0

The rep from 4417 Hollister uhaul said he didn't see any comments or messages from my pickup location by your other representative. He said he can't help me only if I contact corporate or my pick up location. I called and it was after hours and nobody answered and my call was transfers to corporate but I had to finish the call. I will like to call them tomorrow and follow up to see if what I was promised will be delivered due to the delays and costs was imputed due to the change.

NATHAN G. 
Rating:
5.0

Very personable and helpful staff. Quick turnaround.

SIRIE G. 
Rating:
5.0

Customer did not leave a comment.

THANH N. 
Rating:
5.0

Great customer service!

YAROSLAV F. 
Rating:
2.0

I reserved a 20' truck but they gave me a 15' truck. I realized the mistake when my friend arrived with the truck in Los Angeles.

DUSTIN S. 
Rating:
5.0

Great service, very wasteful experience

Elizabeth M. 
Rating:
5.0

Gabriel is a superstar. She is knowledgeable, friendly and very helpful. Whether it be at the storage facility or Uhaul rental location, she is my go to person

TERESO G. 
Rating:
4.0

Customer did not leave a comment.

MICHELE S. 
Rating:
1.0

Reserved a 26' truck for 10/30, then was notified it wasn't available so changed reservation to 10/31 for a 26' truck and rescheduled my movers. Notified 2 days before this second 26' truck was now not available and I needed to drive to Oxnard to get a truck this big (w/ no option to drop in SB). Had to rent a 17' truck since that was the only truck available and had to make 2 trips from my apt to house to get everything moved. This is the second time something like this has happened with uhaul. Won't be renting from them again

CASSANDRA W. 
Rating:
5.0

Customer did not leave a comment.

ILIAN J. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
3.0

Although I reserved this in ample time, the scheduling department reported there was no availability in any surrounding areas for the equipment we needed. Pretty disappointing that a company located all over the US couldn't fulfill my request. Therefore I had to settle for an open trailer & my items got soaked in the record breaking rainfall! Not at all happy they can't provide you with something else better if what you need isn't available or at least discount your rate for what you have to settle for!

BRANDY H. 
Rating:
5.0

Second time dropping there. Very fine experience.

Greg M. 
Rating:
5.0

As usual, the staff lead by Gabriella was friendly, courteous and professional. She runs a smooth sailing ship at this U-Haul location. I am always greeted with friendly staff and prompt service. Christopher made my drop off super easy and fast too. I trust this U-Haul group to make sure I have the equipment I need, when I need it and in perfect order. I love knowing renting at U-Haul is convenient and so easy to do!!! Thanks Gabriella and team!

DEBORAH T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

A bit more staff

DANIEL L. 
Rating:
4.0

The employees seemed a little unhappy.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Julio A. 
Rating:
5.0

Customer did not leave a comment.

opec I. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
3.0

I still haven't received my receipt from a truck I returned 8 hours ago. The agent told me to leave the truck and I'd hear back if uhaul had any questions. I just want my final cost.

Michael P. 
Rating:
5.0

Nothing that I'm aware of. It was so simple! I didn't have to go inside or stand in a line! A wonderful gentleman employee told me that I was good to go and I'd receive my receipt via email and I did!

MELISSA H. 
Rating:
5.0

Customer did not leave a comment.

MARTINMIHAYLOV M. 
Rating:
5.0

Customer did not leave a comment.

ARIANA R. 
Rating:
5.0

Nothing everything was perfect!

JULIE S. 
Rating:
5.0

Customer did not leave a comment.

BARBARA S. 
Rating:
3.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

TEODORA ALICIA G. 
Rating:
5.0

Your website is a minefield of click bait, which is poor customer service. Using these types of hustles leaves a bad memory of the experience, despite what you did good. You lose your goodwill.

SIRIATMA K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

NADGEGZDA M. 
Rating:
4.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
No reviews have been submitted for this location.

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