I was very impressed with the store options, and the customer service. Everything was great. No suggestion for improvement, as none are needed!
Ann MCustomer Reviews for U-Haul of South Salem
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good staff
Kim AWe love love, love the staff you have at this location! Not only are they extremely knowledgeable and professional. They are absolutely so helpful and so personable. It’s like you’re running a truck from friends. You guys have done a great job with your hiring cause these employees at this location are the absolute best!!!
Stacey MHelpful & pleasant
CORY GWonderful service. Great job. Customer service was outstanding.
Michael HGreat service
Teresa CExcellent customer service
Teresa CThe employee that help with pick up was attentive and helpful. Drop off was not at all like pickup. The two employees were talking amongst each other. Never said hello or communicated what needed to happened. One of the employees had ear buds in his ear. Eventually, one of them came and told me that we were under miles and would be credited back. Again the morning employee that day was great. Thank you to her!
Patrick CWe have used this store 6 times over the last 3 years. And I see no reason we would ever change. Convenient, fast, fair and GREAT staff.
MICHAEL WThe whole process was easy and quick. The staff working there were friendly, helpful, and knowledgeable. We didn't realize there was a full service U-Haul location in Salem, but now that we do, I'm sure we'll be back!
Judith BNeed more space for parking.
SANDEEP SFriendly and efficient
Sophie RIt was great thanks
Ryan MEasy to pickup and staff was great
Jordan NVery friendly staff. Very efficient and knowledgeable staff
Shelly KThe only problem I had was, I was told the fuel gage was full and it wasn't. My fult for not looking until I left, but hopefully they will look closer next time.
Jonathan BElias did everything he could to correct the issues created by the Portland store. I very much appreciated it.
Gerald MNothing. I was more than happy with the service. Hard working young men!!
ZACHARY NThe lady attendant was extremely helpful and efficient. She processed my purchase of the rental truck service clearly and quickly. Thank you.
Daniel MTravis at the 12th street store in Salem Oregon, he was amazing to work with. Keep up the good work.
Bobby BEverything was fine.
JOHN LNo Apple Pay is very inconvenient. Get with the times.
Victor AQuick and efficient, we were in and out of there in record time.
MICHELLE STravis was extremely helpful and very knowledgeable.
Abigail MCheck in went very well. In-and-out quickly.
LAUREN LI think the only thing was the cost of everything kept fluctuating so for someone tight on cash they might have had a harder time with their experience. Overall satisfactory service
Nicole LWhile staff was friendly and courteous, they should refrain from using Marijuana during office hours. The smell permeates every aspect of the facility.
Steven SI was over charged
stacey dThere was an issue with my return that the employees needed help from the manager to deal with. I was told the manager would call me to let me know how things had been handled. I never received a call just an invoice. A call would have been appreciated.
Christine CNo comments at this time.
Peter DThank you!! :-)
David HVanessa was very professional and showed great customer service skills. Would highly recommend this facility and make sure you compensate her well.
Mark SI have been a regular customer at the 12th street Uhaul location in S Salem for years & the yard is always organized & the store too . Great selection of moving vans, trucks &:trailers Etc The store has lots of moving supplies & merch . Staff is great & efficient & knowledgeable. I went in 2 weeks before my move date & reserved a truck . Vanessa helped me at Her desk & also on my move day . She explained everything &:my best options . Truck was ready & clean & had plenty of fuel . Great job Vanessa , you Rock !!
Scott HOther than the up sale I got when booking the reservation, everything else was great.
Kevin BGreat experience
DUSTIN RAnother awesome move thank you
CURTIS FGreat customer service!
LeAnne RBoth of the employees who helped me out were courteous and professional. Great service.
John BOn the way to pick up the tow trailer we received a call from UHaul stating the trailer we reserved came back with severe damage. They had no other one way trailers. I asked if they could find another trailer for us. They called back in a few minutes and said they found one pretty close to their site, so they transferred our reservation to the other UHaul center. A few minutes later we get another phone call from the new UHaul center and he says upon moving the trailer into the pickup lane he notice a flat tire. He said he could make a service call to Superior tire and get it fixed. We arrived at the UHaul center and the tire repair person wasn't there yet, we waited another 45 minutes. I walked into the office and he was on the phone talking to Superior tire they told him the repair order was cancelled. They said he would be there in 15 minutes, when he showed up he began working on a different trailer not the one that was in the lane for me that needed the flat repair. I went into the office and told the UHaul sales person and he came out and told the tire repair person which trailer he should be repairing. He took off the tire and said it needs to be replaced. He did not have the correct size on his truck so he had to go back to the shop to pick up the new tire. He came back in 20 minutes with a new tire and installed it. We waited 2.25 hours at the UHaul center for this trailer inside our RV. All UHaul personnel offered many apologies. Both Jacob and Travis were very professional and kept us informed through this long process. Tom and Robin Horchler 541 921-0396
tom hAbsolutely nothing
WILLIAM SQuick registration, plenty of vehicles to choose from, knowledgeable staff.
DANIEL WVery pleasant experience
ALICE ANot much of anything, just keep doing what you're doing.
VICKIE TExcellent customer service! Thank you.
JUDITH NI always go here. Great service and equipment.
DAVID HEverything was great!
JOHN DCan't think of any needed improvement.
KEITH BFree coffee. The lady who help me was excellent! *****
RAMON LThough I know it’s not necessarily the locations fault, something needs to be done about the product management amongst all the uhaul locations. We rented a truck for our move 3 hours away, there were MANY of drop off locations in our area, yet we had to drive 2 hours round trip to drop it off because all the other locations were full. I’m failing to see how it’s my problem that there’s no delegation for moving product around and making sure there’s room in every area. The only compensation we were given was not needing to fill up the tank. Overall displeased and frustrated I spent nearly $400 for such terrible management.
CORINNE WOne of the best moving truck/van trailer.. Kudos to the team.. highly recommended..
MARK CAbsolutely nothing :)
VICKI DThe staff are friendly and seem happy to help if you have questions. They work quickly to process the line of customers that seam to always be arriving all at once when I am. I am glad this location and this staff are my local rental.
Clinton LGreat service. Quick and efficient. Easy access. Just need to install a gas station closer to it ;-)
STEPHAN PBusy place. Friendly and professional staff. Very efficient staff. Thanks
SHELLY JCouple issues. First I asked for the use of the trailer from 6:30 to 6:30 pm (24hours). The time was shorted to 6 pm. We were pushing to get it returned on time. Of 6:30. But noticed the time change. Although the employee interned my information closer to 6. Did not leave with trailer until after 6:30. Just saying… Also was told where to put the trailer. But then when returning the trailer. There was no room to put trailer where we were asked. When coming to get the trailer. I parked in the parking lot got out to ask where they wanted me to park my truck. Before I was able to ask. Employee jumped on ne to move my truck. Ok. Not a big deal. But attitude gives one everything. Jumping your customers. Makes one not to return. Something to think about. I am 62. And to old to put up with an arse!
James Fparking is a royal pain in this location
BRIAN RGreat service as always from the 12th street Salem location.
CAROLYN LStaff very helpful
Stephen M | Overall ExperienceVery good to work with, very happy!
lloyd d | Overall Experience