Customer Reviews for U-Haul of South Salem

3,273 reviews

1395 12th St SE   Salem, OR 97302
(NO PARKING PLEASE PARK ON THE STREET WITH YOUR PERSONAL VEHICLE)

(503) 364-2165

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(503) 364-2165

1395 12th St SE
Salem, OR 97302
(NO PARKING PLEASE PARK ON THE STREET WITH YOUR PERSONAL VEHICLE)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

PATRICIA DIANE N. 
Rating:
5.0

entire experience was great

KAREN K. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

PEGGY M. 
Rating:
5.0

I received excellent customer service at pickup and return. No improvement needed from today's visit.

ROBERT WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

MAIGAN B. 
Rating:
5.0

The gentleman who helped us in the morning was knowledgeable, and extremely helpful! Because of his help, my move went off as planned.

LESLIE C. 
Rating:
5.0

Customer did not leave a comment.

Delphina G. 
Rating:
3.0

Could not find truck given to me. Changed truck.

BONNIE LOUISE W. 
Rating:
1.0

Keep the first reservation at the site the customer chose instead of changing everything and costing the customer more money in milage. the on-line return was a nightmare, the online reservation was also a problem. All around hated the experience.

Elizabeth M. 
Rating:
5.0

Put good seats in your trucks. So hard on your backs.

PATRICIA HELEN B. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Service is very professional, process is quick and easy. The staffs are very understanding and friendly. Location is very accessible. Equipments are clean and well kept.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA S. 
Rating:
5.0

Staff were knowledgeable and helpful.

THERESE ANNE V. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
3.0

The alignment was so bad and I didn't realize till I was on the road.

Caleb S. 
Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

matt H. 
Rating:
5.0

Customer did not leave a comment.

JERRY WAYNE G. 
Rating:
3.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

I dealt with great folks, really appreciated the speedy service.

Joshua K. 
Rating:
5.0

The trailer was old but worked ok. The lady that helped me when I got the trailer was very knowledgeable and efficient!!

JASON ALEX K. 
Rating:
5.0

The woman that helped me was working alone while some guy was in the back room. She was doing all she could to stay up and finally she asked him to give her a hand. He should have seen that she was bombed with customers! She was great!!!

JIMMY BOYD W. 
Rating:
5.0

The staff were exceptional. They made the rental process so easy and gave great recommendations about moving tips.

JILLIAN L. 
Rating:
5.0

Really like working with the gentlemen at UHaul. His badge says owner and he's just great!

VINCENT M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIANA S. 
Rating:
5.0

Courteous and quick service. Best site in Salem.

EDWIN S. 
Rating:
1.0

I was supposed to do all online pick up… but the app wouldn't work. I asked the attendant to help me a few times and he said it was too close for his closing time to help me and that I was late and should have been there earlier. So rude … I called u haul support and they helped us. There was a truck left out front with doors left open an unattended… employee drove off and left the unattended truck that way. He must have had a really hot date to get to.

KATHLEEN J. 
Rating:
5.0

Awesome customer service.

CYNTHIA H. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY CHRISTIN D. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA B. 
Rating:
5.0

Customer did not leave a comment.

DIANE B. 
Rating:
1.0

I ordered 2 furniture dollies and instead i got a different dolly and furniture pads.

Sabina P. 
Rating:
4.0

Not much you can do... it was great. The only reason the location wasn't 100% is the tricky 1-way streets and the street only parking for customers. It's crowded in the parking lot so it got mildly confusing at first. Return was a breeze however, as we were already familiar with the layout. Thanks for a great experience!

HOLLY L. 
Rating:
5.0

Tried checking in online but the system was down, per the U-Haul employee at the location. He said their system was running slower than usual, too. He ended up checking me in super quickly, so it all worked out.

AARON M. 
Rating:
5.0

Nothing everything was perfect

ENRIQUE P. 
Rating:
5.0

Very efficient...

RAY E L. 
Rating:
5.0

Very helpful and efficient at getting me in a vehicle and quick to check me back in when I arrived. Very friendly service all around!

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
1.0

The people here were rude and not helpful.

DANIEL CONRAD B. 
Rating:
5.0

Customer did not leave a comment.

JERRY WAYNE G. 
Rating:
4.0

UHaul Associate was personable and helpful.

KENT M. 
Rating:
3.0

When I picked up the pickup and left there was a warning light about a low tire and within an hour of having it the tire was flat and I had to wait for roadside assistance to fix it. The vehicle wasnt looked at by employees or that would've been found ahead of time

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

ROBIN K. 
Rating:
5.0

Customer did not leave a comment.

KELLY SUE P. 
Rating:
5.0

Customer did not leave a comment.

chris P. 
Rating:
5.0

Customer did not leave a comment.

GARY FREDOLF O. 
Rating:
5.0

Customer did not leave a comment.

Bradlee S. 
Rating:
3.0

Everything was great. The disappointment came when I learned a military discount was not offered .

SHAUNNA S. 
Rating:
5.0

I can always count on this UHaul to get me what I need when I need it. Thanks!

NORMAN CLARK R. 
Rating:
4.0

Customer did not leave a comment.

CHRISTI F. 
Rating:
5.0

Very nice and professional person met me at the truck to make it quick

Nikki S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAUS JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

MARY KATHERINE M. 
Rating:
1.0

Better attitude from employees. Safe equipment. The drivers window handle came off to touch before leaving the lot. Both sun visiors had missing clips and or attachments. The 10 foot truck was so tightly parked next to another truck where the mirrors were touching, so I asked the employee to move it out. He responded with it's a small lot. He took the keys and proceeded to move it out. One foot, and the handed me the keys. The app was horrible where at first we couldn't share our location, take a picture,etc. But we could take a regular picture with our phone . It took us at least 45 to return the uhaul. I've rented so many uhauls this year and it's been ridiculous the time , money and the poor customer service from several locations. Not even 3 hours and my bill was $127.00.

CRYSTAL R. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN C. 
Rating:
5.0

Customer did not leave a comment.

GRAHAM ROSS D. 
Rating:
5.0

Great, easy to return my truck. Highly recommend.

KATHALEEN P. 
Rating:
5.0

Great staff. These guys hustle. Was out in 8 minutes.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Very professional.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

LOUIS D. 
Rating:
5.0

Fix the parking lot so its more easily accessble. The clerk that assisted us for the pick up was friendly, knowledgable and amazing!

DANIEL EDWARD R. 
Rating:
3.0

The lot is much too small for how busy they are. Signs indicated waiting in the vehicle to get checked out. I waited 15 minutes before someone finally acknowledged my presence and let me know I could leave. This isn't a review on the personnel. They were great. The location just seemed way too busy and obviously made it inconvenient to actually dokie their own protocol.

Trent M. 
Rating:
5.0

Customer did not leave a comment.

Bryan T. 
Rating:
5.0

Check out was smooth. Friendly helpful associate had me hooked up in no time. Check in also was great- rep had trailer unhooked and moved before I knew it and offered to send me email receipt to save time which I welcomed. Love the 12th St location.

Gerald G. 
Rating:
3.0

Customer did not leave a comment.

Clint R. 
Rating:
5.0

The young man who took care of my return was great. He hustled, explained the process, directed me with confidence. I was impressed

David F. 
Rating:
5.0

I don't know any way this location AND UHaul in general could improve. You people make it so clear and easy for the Customer. The 12 ft. truck was clean, well maintained and handled easy. I wouldn't go elsewhere OR recommend elsewhere. Cody is a great Manager.

linda G. 
Rating:
3.0

Customer service was severely lacking. The technician upon drop-off was extremely rude. I was advised to go out of the facility and come back in a different entrance and when I expressed that I was not good at backing up the trailer and could not get out of the parking lot safely she offered no help or instruction. It was only after struggling for 10 minutes that she moved a piece of equipment so I could be accomodated. The signage at the facility is poorly visible. It was difficult to navigate where to go in or out.

Deanna W. 
Rating:
4.0

The only negative comment I have is that someone call from U-Haul right when I first started renting it that I need to return it and I did read tourney fast enough and they called the second person on my application oh my God. My sister was very upset that this happened.

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

Brett R. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Kansas L. 
Rating:
5.0

Customer did not leave a comment.

pat R. 
Rating:
3.0

Customer did not leave a comment.

AMANDA P. 
Rating:
4.0

Customer did not leave a comment.

JEROME S. 
Rating:
4.0

Customer did not leave a comment.

LAURA KAY A. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Thank you !!

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Staff and owner very helpful and friendly.

Thomas W. 
Rating:
5.0

Nothing. You guys are great, spot on.

BRIAN H. 
Rating:
5.0

Very nice on the return

Orv Lee P. 
Rating:
4.0

Customer did not leave a comment.

JOHN MICHAEL O. 
Rating:
5.0

The worker was very helpful

LAURA D. 
Rating:
5.0

While moving is awful This location has GREAT STAFF and good equipment!!! We called several other locations and visited 3. Those should close!! And wanted to jack pricing on boxes!! STICK WITH THIS LOCATION!!! Courteous and professional!!

SHELLEY V. 
Rating:
5.0

Customer did not leave a comment.

LANCE DARIN L. 
Rating:
5.0

Customer did not leave a comment.

Lance B. 
Rating:
4.0

Front windows needed cleaning outside and inside. Middle seat needed cleaning on cup holding surface. So just making sure windows clean

DAVID CHARLES R. 
Rating:
3.0

Customer did not leave a comment.

Rosa C. 
Rating:
5.0

Customer did not leave a comment.

CORY V. 
Rating:
3.0

Customer did not leave a comment.

LINK J C. 
Rating:
5.0

Customer Service was Awesome m!

STEPHEN JOSEPH S. 
Rating:
5.0

Even during a hectic period, the staff was exceptionally kind and quick to help get me on the road. I'm a big fan and will definitely recommend this location to friends and family.

Aaron W. 
Rating:
3.0

Customer did not leave a comment.

Bradley M. 
Rating:
5.0

Self check out took to long, would have been easier to just check out with a person instead.

Rogelio T. 
Rating:
4.0

While the truck was clean, the ignition had a problem several times. We could not get the key to turn to start. After several tries it would finally work. When we returned the truck, the employee while very polite, said it was a replacement key and was hard even for him to work. I would suggest not sending a truck out lick that, due to some mild panic setting in when it would not start!

CYNTHIA LOUISE L. 
No reviews have been submitted for this location.

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