The truck had a huge puddle of standing water in it. I was handed the key and told to go get it and not advised of anything. Poor customer service!! This was my first and my last time using uhaul!! Such a terrible experience!!ALYSSA O.
U-Haul of South Salem
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kimberly E.
Customer did not leave a comment.Dennis J.
Customer did not leave a comment.Leah R.
Pickup was very smooth and customer service was excellentCharles M.
Customer did not leave a comment.ADAM LEE T.
You're doing greatTIMOTHY GEORGE H.
My first u-haul from another location was cancelled without my knowledge and I was not notified. The guys of South Salem u-haul where knowledgeable and friendly. They saved me a lot of time and frustration by getting me a truck with ease.Olivia L.
the one who attended me is unpleasant. He never greeted me. this guy needs to go to seminar how to do customer service.erwin G.
There was a discrepancy with the mileage. Cody quickly and professionally made it right. Now worries, no hassle! Being able to check out and back in on the phone is a major plus!Alan D.
Actually cleaning the rig would be nice.CORBIN M.
Nobody cared at this location. Also so so busy and only 1 person working..SHELDON RYAN P.
Thanks for all your help in this matterDAVID KEITH B.
I had a complaint about my charges and received no response to my complaint. No one reached out to make it right and I was charged extra when I was specifically told by the worker at Uhaul that I would not be charged extra.Leann K.
Customer did not leave a comment.JANET RABAGO M.
You should have waiting rooms at this location it takes so longShawn E.
The trailer I ended up getting was disgusting on the out side. Other then that it was good. This was the second location I went to. At first I went online and reserved a trailer at a locating in junction city it said that they had the 5x10 that I was wanting but then when I got there I was told that they never have trailers there. Never was notified about anything as I made the reservation for 30 minutes after I made the reservation. Was very dissatisfied with that and nothing was done to fix thatMELISSA SUE S.
I am always pleased with the service here. The staff is friendly and helpful, the rental process is smooth.Sean O.
Customer did not leave a comment.Stasinos S.
Customer did not leave a comment.JOSE M.
The truck (plate: AD78261) I used was not ideal to drive. This particular truck would not be good to give to a first time driver or one whom is experienced. I could easily over steer the whole time â€” the slightest move your hand on the wheel would make the truck shift in that direction. Also, the front end felt like it was floating. Other then that everything was great!AUDREY C.
Customer did not leave a comment.Kimberly S.
I rented a tow dolly on Saturday morning 12. Do you do a death in the family I was unable to use it for my scheduled trip. I returned it on the 15th a Tuesday. The employee at the U-Haul told me their computer system was down. He told me his manager would take care of the sign in and the rebate refund Wednesday morning. I come to find out that never took place and I have information that the tow dolly was actually returned today the 21st I need to get this problem resolved pleaseGlenn L.
Customer did not leave a comment.DAVID LAWRENCE H.
Customer did not leave a comment.TIMOTHY F.
Customer did not leave a comment.William G.
Needs new wiper Blades. It was raining hard, couldn't see road very well.LARRY ROY S.
Customer did not leave a comment.MAX H.
This place was spot on .very nice customer service. And was easy return very nice people would rent from here anytime. Thanks.Kelvin W.
Customer did not leave a comment.STEPHEN D.
Customer did not leave a comment.WILLIAM DALE G.
You can explain the actual terms of the contract to the person picking up the truck! I reserved a truck online and when my husband came to pick it up, your rental desk person simply handed him what they called a 'receipt' and sent him on his way. He did not sign anything. He noted it was weird that the truck only had 1/4 tank of gas but didn't think much of it since we were only driving a short trip in town. After we returned the truck, (ahead of schedule), the charges added to the bill were outrageous! $45.30 for 1/16th tank of gas!! In the middle of a pandemic when you know that people are trying not to interact with too many other people and aren't keen on touching items that others have touched, (hence we used the online reservation system), you're taking advantage of customers. He knew we'd be charged a little for the gas replacement but $45.30 for 1/6th tank is ridiculous. I called to talk with the desk but they stated that they have an 'extra $30 service fee' they added on. I asked why my husband wasn't informed and they said that it was in the contract. I stated that it most definitely was not in the online contract for reservation I completed and they agreed and explained that it was in the paper copy my husband was handed in the store. I said he was told he was just being handed a receipt and that if the terms had changed from the online agreement, he should have been informed of that (and legally, he should have signed something agreeing to the changes in terms from original contract for services). The person responded that they don't have to because that's 'how it's always been at U-Haul'. First of all- yes, you do have to inform a customer of changes to a contract. Online reservation is the start of the contract and you do have to disclose any and all anticipated fees. That would be like if I ordered socks from Target for $9.99 and then they delivered them and charged me an additional $5 for 'Delivery on a Tuesday' or something like that. You can't do that. Secondly, you AT LEAST need to verbally inform a customer of your fuel policy. We've rented from other companies before and everyone has their own way of doing it and your front desk should have said something about your policy. Lastly, your contract has a space for a signature from the person picking it up. My husband didn't sign it because he was told it was simply a 'receipt' for the online reservation. This is a clear attempt by your front desk staff to conceal the additional charges. I will be disputing this claim with my credit card company and emailing and calling your higher management with my complaints. We have never had an issue like this with other companies and will never use U-Haul again!DAVID NATHANIEL A.
was supposed to receive a discount due to inventory issues at the Sandy/Portland Location. Brad informed me my rental would be $173.00. When I paid, my rental fee did not include the agreed upon discount price. I paid $243.00. Extremely unhappy that I did not receive agreed upon rental fee. Need to be able to get refund for difference in agreed upon rental fee.Kristy H.
Customer did not leave a comment.RONALD FRANK M.
This U-Haul was efficiently run. No improvements necessary.mark A.
Not charge them for 4 days of usage with no exchange to any bit of refund when the trip is less than a day long & all equipment is returned 2.5 days early.CORYKRISCHEN LEE L.
We received the truck w/less than a 1/2 tank of gas. To refuel to a point that we did not receive it is disingenuous to say the least. To charge 40 to refuel beyond the point that we received it is just taking advantage of your consumers. Fortunately there are other companies offering the same truck rental service uhaul does. Easy fix to never use you all again.Caitlin R.
They were the bestKrystina L.
The young man that took my equipment was awesome. He was professional, efficient and a delight to interact ... give this young man a raise and model your other employees after his great demeanor. Thank UHaul for making drop off so easy.Kathy M.
Cody was very knowledgeable, friendly, kind, and efficient. He was very helpful with me and everyone I saw him helping. Travis also very friendly and kind. Thanks for a wonderful staff.DIANA MEI D.
Customer did not leave a comment.Brian G.
Can't think how to improve on â€˜Great'!GERALD J.
Customer did not leave a comment.Tyler G.
The guy who checked me in and out was very very slow and he was very rude. He charged me for smoking even though the manager or assistant manager said he doesn't smell any smoke in the truck.Amr Z.
2 hours of grace time for return. Always fill trucks with fuel before renting so customer can just fill up and not has to figure how much fuel.ERNEST ROYAL H.
Customer did not leave a comment.RICHARD R.
Customer did not leave a comment.JANET SUSAN H.
Customer did not leave a comment.Peter B.
The trailer we reserved ahead of time was not available. We reserved it for 8:00 in the morning. There were 2 trailers there but both had flat tires. We could pick one up at another U-Haul, but the location was almost an hour away. The guy at the Salem location was very apologetic, and I know it wasn't his fault. But we won't be using this location again.RICHARD KENDIG W.
Customer did not leave a comment.THOMAS LEON S.
Outstanding service, would recommend to anyone.EMILANO M.
Very professtionalVELMA A.
Customer did not leave a comment.Nicole P.
Customer did not leave a comment.TRACY LYNN L.
I was in and out in six minutes. I drive past the Salem Silverton store to get here, since I've had three bad experiences there. The 12th street location has been good for me, including having supplies that I purchased online ready for me before I got there. Thank you!CHRIS S.
Customer did not leave a comment.Wayne T.
This location has to be one of the best in your company. Very polite and helpful.Dana G.
Customer did not leave a comment.Eva C.
Customer did not leave a comment.Shaun G.
Great customer service!MICHAEL DENNIS W.
Customer did not leave a comment.Gregory C.
Customer did not leave a comment.DANA MITCHELL M.
I pull in after a 4 day 2200 mile journey hauling a car on the trailer, Tired looking for help. the manager helped me unload the car, unhook the trailer - a real credit to U Haul , restored my faith in the company !MIKE R.
Customer did not leave a comment.HAYDEN ELDON C.
Quick and easy. thank youBradley V.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Wayne T.
Make sure the truck is within a 10 mile radius of where they originally reserve the truck if reserved two weeks or more in advance.Michael L.
Customer did not leave a comment.Todd G.
Customer did not leave a comment.sharon D.
Customer did not leave a comment.MICHELLE MARIE C.
U-Haul at this place does not want people parking in their lot, just on street. BUT, it is not marked well. They need to put up at least 4 signs ( temporary type that can be carried into the store after work & put out in morning). That only takes minutes. My son in law came to help me & whoever the U-haul worker was; he was "downright rude" to him. That is not acceptable, is discourteous, and unprofessional. Fix this one problem (where we should park) so people know what to do. Sign could say: Please park on street. Lot is only for U-Haul Vans & Trailers. (Something like that) . The people inside are knowledgeable & nice. Thanks.NADINE FAYE L.
Both locations pick up and drop off we're very professional and provided good customer service.Dana G.
Customer did not leave a comment.Gregory R.
Customer did not leave a comment.Vanesa A.
Customer did not leave a comment.ROBERT L F.
Customer did not leave a comment.Steve E.
Customer did not leave a comment.Jerry T.
Friendly, helpful, efficient. Everyone here was very nice.Kathryn M.
have uhaul agent assist with adjustment of mirrors on trucks that do not have automatic mirror adjustment and verify that driver is able to make any necessary seat/other adjustments.KATHERINE LYNELL A.
Great customer service, seemed under staffed and over worked. The amount of turn-ins and rentals were making it difficult for them to keep up it seemed. Too high volume of a center for 2 staff members on a Sunday. But the guys that were there were putting in work and it showed.Dale C.
the rental and return process was amazing. The truck itself needs just a little TLC. Wiper blades replaced. Passenger door mirror loose and would vibrate out of position while driving.James R.
We were scheduled for a 1-way trip, from Jefferson to Beaver, OR. Someone from U-Haul called me and requested that we return the truck to Salem. She told me we would be given an extra day, so we didn't have to come back to Salem until Sunday - and that we would be given a 40% refund. We were only slated for an $83 refund, but out of that we were charged for the extra miles to bring the truck back to Salem. We were only given a $53 refund. I don't think it is the guy's fault at the Salem location, but clearly what the lady on the phone told me isn't what happened. :(Erik W.
Customer did not leave a comment.CLARISSA AMANDA P.
Customer did not leave a comment.BENJAMIN K.
Customer did not leave a comment.DAVID DEAN W.
Customer did not leave a comment.Marc N.
Customer did not leave a comment.GREGORY DARRELL M.
Customer did not leave a comment.RANDALL LEE M.
Did online check in and was impressed with how fast we got out of there.Gary T.
Fast and affordable. Very nice.JOSEPH FRANKLIN L.
Customer did not leave a comment.Randall D.
Customer did not leave a comment.Heather P.
Customer did not leave a comment.EDGAR JOYNER C.
Again, so very helpful and cordial to me. Stephanie was calm and collected on the phone when I called for help with checking the trailer in....overall a GREAT moving experience. Thank you !Janet R.
Customer did not leave a comment.James C.
Shorten the wait for pick-up and drop-off. The wait wasn't excessive, but folk that need a truck for moving are generally on a short schedule.Charles A.
Great service,WESLEY BEN H.
Customer did not leave a comment.Roy S.
Staff very helpfulStephen M. | Overall Experience
Very good to work with, very happy!lloyd d. | Overall Experience
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