Customer Reviews for U-Haul of State College

Rating:

5.0

Had a good experience. Pick up and drop off was very easy. Person working the counter was dealing with a difficult customer but he maintained a good attitude and was very easy to deal with.

Rating:

4.0

I asked for a receipt and the individual told me it would be emailed. It never was.

Rating:

5.0

Great customer service and great moving equipment. Thank you all..

Rating:

1.0

Rented a truck during normal business hours. Staff were unavailable most of the time and adversarial and unhelpful when they were around. Furniture pads I requested were not provided, and got invoiced for a dolly that I did not request and was not present in the truck at any rate. The electronic sign-in experience is abysmal and tries to upsell you on absolutely everything. Feels scammy. No, I do not want to install an app. I've been using U-Haul for 20 years and the customer experience has taken a huge dive. Will never use your services again and will recommend that others do not either.

Rating:

5.0

N/A - Did not have the opportunity or ability to return the trailer.

Rating:

4.0

The mobile check-in is glitchy at best. I rented a U-Haul last year and it was painful this year. It wasn’t much better.

Rating:

5.0

The workers are superb. The service is stellar. U-Haul Customer Service is pointed, ensuring that I know of the promissory note and willing to work with me to ensure prompt payment. Thank you for all your help.

Rating:

5.0

The people work in the counter were excellent and very helpful.

Rating:

2.0

Dropped off after hours, location to leave a trailer in a gravel lot was about as clear as the mud left all over the one I picked up.

Rating:

4.0

The only issue I had was mostly my fault, however it would be great to remind customers "check out goes much faster if you download the app and complete everything before you arrive at the store". We are all busy and tend to overlook such things time-to-time, but a "customer beware" text about just how long this is going to take you would be a great reminder.

Rating:

4.0

The desk clerk who waited on me was professional and accommodating. He answered my questions and explained the various aspects of the rental unit. This is the second time I’ve rented from this location and have had a positive experience both times.

Rating:

3.0

It's in an easy area to get to - one staff (I believe the manager) was professional. Drop off staff on a Sunday were less than helpful. The level of fuel that we were told was in the uhaul was inaccurate and costly. We were told to be sure to have 1/4 tank of gas despite that there was less than 2 gallons in when we filled it up. Probably wasted $30 in extra fuel and yet the drop off person tried to charge us for more fuel resulting in more telephone calls to resolve the issue.

Rating:

5.0

Both the phone and in person representatives were extremely nice and made the experience a very good one.

Rating:

3.0

The service member who helped me drop off the truck was not understanding of my gas pickup/drop off situation due to having a brand new truck. He eventually voiced agreement that I dropped it off with above the required gas, but charged me for gas fees regardless. It felt very underhanded and dishonest. However, the corporate customer service line was extremely helpful in getting this incorrect charge removed from my account.

Rating:

5.0

Have adjustable seats.

Rating:

4.0

Counter staff needs more training in how to interact with customers.

Rating:

5.0

There was a cardboard box wedged between the cab and cargo bay. The dashboard lighting was dim but it was also during day so not a big deal. Previous renter left a pair of earbuds in truck. We placed them in the key return slot.

Rating:

5.0

Nothing

Rating:

5.0

Tanner did a wonderful job helping is pick up our U-Haul truck. He made a somewhat stressful day so much easier. Thanks!!

Rating:

5.0

Maybe another counter person to help with getting your customers out the door. I was second in line and it took awhile. When I left there were 2 or 3 others behind me waiting. Kept hearing grumbling from other patrons. Other than that it was all very professional and an excellent experience. The man behind the desk was courteous, kind and knowledgeable. I’d use this site again and have.

Rating:

5.0

Everyone very friendly

Rating:

5.0

I can’t think of anything that needs improved, staff was very professional and courteous.

Rating:

5.0

I scheduled pickup on the app but when I got there I had to reenter most of my info.

Rating:

5.0

The person that accepted our vehicle was very polite, kind and friendly.

Rating:

4.0

The check in process via phone is horrible. It took us about 20-30 minutes to do that. At least have the option for us to check in with a person.

Rating:

5.0

Redesign or configure your app or just give people the option to call a human being right away. Your customer service is knowledgeable and speak clear clean English they are awesome

Rating:

3.0

Trucks that are to old and need work should come out of service.

Rating:

5.0

I didn't remember gentleman's name at counter at State College location I rented large van then 3 days later a pick up Both times very good service very happy Had to move my post Doctorate daughter Attending program at Penn State all good

Rating:

3.0

The truck was almost empty it handled like crap. I could not adjust my seat to make it higher. I could not lower or adjust steering wheel to accommodate my height. It had to many blind spots. Could not adjust side mirrors

Rating:

5.0

Quick & easy process. Truck was perfect and mechanically great.

Rating:

5.0

Great staff. Super helpful. Van was in perfect condition, brand new. Couldn't have been better! The app was useless. (Think about fixing that)

Rating:

5.0

State College is the best.

Rating:

5.0

He was ready, friendly, and made it a quick handoff.

Rating:

5.0

Fast and friendly service.

Rating:

1.0

The insistence on using an app while human beings representing the company demonstrate a dismissive attitude toward this customer is maddening. I am inclined to walk barefoot over broken glass before ever renting from UHaul ever again.

Rating:

5.0

Tim, the owner, was exceptionally kind and easy to work with.

Rating:

5.0

The automated system is poorly made. I couldn't use it at all. Luckily there was some one behind the counter that could help me.

Rating:

1.0

Guy was kinda a dickhead

Rating:

3.0

I just dropped off the truck so no heavy interaction. But the guy I dropped the truck off to was quite short with me. Parking lot a little tight.

Rating:

3.0

Demanding that the customer uses the buggy app that I had to jump through hoops to get to work just to save on labor costs is kind of a jerk move. Meh. It is what it is

Rating:

5.0

I didn't interact with anyone due to late drop off.

Rating:

1.0

Horrible scam. You claim it caused damage to the tailgate. Was not true.

Rating:

5.0

Fill the tank so the renter doesn’t need to get gas’s right away, especially with a long distance 1 way rental

Rating:

5.0

The counter folks processing the contract were very personable and professional. They are the right faces for the company.

Rating:

5.0

I would prefer to check in at the desk instead of being forced to use the app.

Rating:

4.0

Low tire pressure light was indicated. Otherwise the truck was clean and ran great. Check in was relatively easy.

Rating:

5.0

Tanner was awesome!

Rating:

5.0

I did not know that uhaul only fills the gas tank to 1/4 tank, i am used to having a full tank to travel........it was a good thing that I looked at the gauge before starting my trip because i definitely would have run out of gas on the road. I filled the tank up but someone needs to remind customers of the fuel policy. thanks

Rating:

5.0

Clean cup holders from previous rental

Rating:

2.0

The off hours pickup process did not work as the app kept failing and wouldn't allow me to receive my key before the store opened, costing me key time to move the items I needed (needed an extra day to complete move due to time lost). Then I dropped off before closing on a Sunday and got a call the next day asking me where the truck was. The had forgot to complete the return process. The truck was clean and fully functional but the pickup and drop-off both had significant issues.

Rating:

4.0

Ensure that the rented vehicles are parked in such a way that the customer does not have to drive further into the storage area and circle around to get to the exit lane. The truck I rented was park in a row of vehicles and there were trailers double parked across the aisle, preventing a trun in the correct direction.

Rating:

5.0

My son packed my items and loaded the ubox. They brought the box when requested, they picked it up when we asked. They drove my ubox to their closest facility to my home in Pennsylvania.

Rating:

1.0

You owe me $79.50. I ordered a box July-Aug 10. It was delivered, emptied, and returned. Now you think the empty box is full and charge me. Idiots. I will be calling again to get this fixed.

Rating:

5.0

Great option

Rating:

4.0

Employee took a long time to get a UBOX attached to my trailer. But they were so nice it didn't really matter.

Rating:

1.0

From a customer service and communication angle, this was the absolute worst experience I have ever had with a company. Warning to others: call back multiple times to verify the info given is correct!

Rating:

4.0

The UHaul model of farming out phone service was a bit of an issue I could rarely get through to the local office always talking to someone at corporate, some mixed signals but everything worked out.