Maybe another counter person to help with getting your customers out the door. I was second in line and it took awhile. When I left there were 2 or 3 others behind me waiting. Kept hearing grumbling from other patrons. Other than that it was all very professional and an excellent experience. The man behind the desk was courteous, kind and knowledgeable. I’d use this site again and have.
Jan SCustomer Reviews for U-Haul of State College
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone very friendly
George PI can’t think of anything that needs improved, staff was very professional and courteous.
John LI scheduled pickup on the app but when I got there I had to reenter most of my info.
BRETT BThe person that accepted our vehicle was very polite, kind and friendly.
Jeffrey SThe check in process via phone is horrible. It took us about 20-30 minutes to do that. At least have the option for us to check in with a person.
BRIAN SRedesign or configure your app or just give people the option to call a human being right away. Your customer service is knowledgeable and speak clear clean English they are awesome
JEFF WTrucks that are to old and need work should come out of service.
Edward II didn't remember gentleman's name at counter at State College location I rented large van then 3 days later a pick up Both times very good service very happy Had to move my post Doctorate daughter Attending program at Penn State all good
Francis BThe truck was almost empty it handled like crap. I could not adjust my seat to make it higher. I could not lower or adjust steering wheel to accommodate my height. It had to many blind spots. Could not adjust side mirrors
Michele SQuick & easy process. Truck was perfect and mechanically great.
Laird MGreat staff. Super helpful. Van was in perfect condition, brand new. Couldn't have been better! The app was useless. (Think about fixing that)
Daniel GState College is the best.
Andrew PHe was ready, friendly, and made it a quick handoff.
jackie mFast and friendly service.
Dennis KThe insistence on using an app while human beings representing the company demonstrate a dismissive attitude toward this customer is maddening. I am inclined to walk barefoot over broken glass before ever renting from UHaul ever again.
Eric LTim, the owner, was exceptionally kind and easy to work with.
Sandy HThe automated system is poorly made. I couldn't use it at all. Luckily there was some one behind the counter that could help me.
COLIN WGuy was kinda a dickhead
Jeffrey RI just dropped off the truck so no heavy interaction. But the guy I dropped the truck off to was quite short with me. Parking lot a little tight.
Patrick EDemanding that the customer uses the buggy app that I had to jump through hoops to get to work just to save on labor costs is kind of a jerk move. Meh. It is what it is
Michael CI didn't interact with anyone due to late drop off.
Duffy FHorrible scam. You claim it caused damage to the tailgate. Was not true.
EVAN TFill the tank so the renter doesn’t need to get gas’s right away, especially with a long distance 1 way rental
Shawn MThe counter folks processing the contract were very personable and professional. They are the right faces for the company.
Steve MI would prefer to check in at the desk instead of being forced to use the app.
Nathan KLow tire pressure light was indicated. Otherwise the truck was clean and ran great. Check in was relatively easy.
Michael LTanner was awesome!
Diana SI did not know that uhaul only fills the gas tank to 1/4 tank, i am used to having a full tank to travel........it was a good thing that I looked at the gauge before starting my trip because i definitely would have run out of gas on the road. I filled the tank up but someone needs to remind customers of the fuel policy. thanks
Ron MClean cup holders from previous rental
Gaston LThe off hours pickup process did not work as the app kept failing and wouldn't allow me to receive my key before the store opened, costing me key time to move the items I needed (needed an extra day to complete move due to time lost). Then I dropped off before closing on a Sunday and got a call the next day asking me where the truck was. The had forgot to complete the return process. The truck was clean and fully functional but the pickup and drop-off both had significant issues.
Eric MEnsure that the rented vehicles are parked in such a way that the customer does not have to drive further into the storage area and circle around to get to the exit lane. The truck I rented was park in a row of vehicles and there were trailers double parked across the aisle, preventing a trun in the correct direction.
Lawrence HThe truck was old but maintained well. It was not up to date with any way to plug in a device, so if you need GPS to complete the move, it wasn't as easy. This is no knock on the location though. The app also didn't work well, at all. But, this is where the location (Mitch, specifically) helped a lot. He did his best to get us out of there, and was very helpful. He's the reason I would r commented the Benner location.
Daniel FThey didn’t help much. They just instructed us to use the app. We were on our own to go across a busy highway to find our own truck. Then instructed to take pictures and no pictures would load. Customer service was not there!
Rick MThe reason this location is great is because of the staff. I was not aware of the changes to an app driven model. Horrible idea to remove the human element. Staff is professional and helpful and the main reason I am a repeat customer. If I no longer have access to staff I will stop using Uhaul. Kudos to the location employees!
Jason MThe fellow who checked me in and out (gray hair and beard) hustled in a way that is rarely seen these days. Great experience.
James DYour corporate website asks if you'd like to check in electronically or with a person. Remove that from your website. It irritates customers when they arrive and can't check in with an agent. The app did t work once I arrived, and the agent couldn't t help me with it. He was also irritated by having to check us in -- he said he wasn't supposed to do it. I'll rent elsewhere and pass it on to everyone I know.
Katherine ABest U-Haul center I have ever used!
Thomas DThe mobile check in was very frustrating. Calling someone to verify your identity is awful. Caused 30 minute delay for me. Parking at this location can be a challenge
Brian SGreat staff. I had a one way rental but didn't know where I was dropping off. The staff entered that i did't know the location.
Kenneth FThe app-only thing saved no time. It cost me time. I specifically selected counter-service in the booking, only to find out when I arrived that it was app only. This slowed me down, and cost me money, because your crew didn’t adequately explain the fuel policy, and clicked me through the app, falsifying my consent to a ridiculous $30 fuel charge based on an inaccurate initial reading. Your little tricks to soak more money out of people is at least immoral, and I’m wondering if the way you treated me might be illegal.
Scott TCustomer service severely lacking. Guy couldn't have been less friendly when returning the truck. Big difference from the Williamsport location.
jordan cThe staff here always provides excellent service
WILLIAM LGlad customer rep was there to help with reservation online site gave me trouble. Phone did not have enough memory. Again glad rep was on site
Carl HRep was very nice and friendly.
chris aAll good
Lou pOutstanding customer service. Highly recommend!
John BExcellent Customer service!
Nicholas MStaff are always great, best customer service around!
Garret GService here is always excellent. Staff is very well informed and always helpful and pleasant. I would never rent anywhere else unless I am away from home. They are 5 stars always!!
Bill LFrom start to finish staff was very kind, courteous and helpful & everything went smoothly. I would definitely recommend.
JENNIFER KJohn and the Owner were both very helpful in finding the right rental and getting everything hooked up!
steven GGood service, was able to change to a smaller truck than what I had initially reserved with no issues.
William Hi do not live on line. I want to deal in person. i want a paper receipt. milage was terrible, the doors locked every time i got out. it said i had a door open and flat tires. i stopped 3 times and checked. windshield was dirty.
JOHN WMy son packed my items and loaded the ubox. They brought the box when requested, they picked it up when we asked. They drove my ubox to their closest facility to my home in Pennsylvania.
Judy N | Overall ExperienceYou owe me $79.50. I ordered a box July-Aug 10. It was delivered, emptied, and returned. Now you think the empty box is full and charge me. Idiots. I will be calling again to get this fixed.
Jesse O | Overall ExperienceGreat option
Margaret C | Overall ExperienceEmployee took a long time to get a UBOX attached to my trailer. But they were so nice it didn't really matter.
Kenrick D | Overall ExperienceFrom a customer service and communication angle, this was the absolute worst experience I have ever had with a company. Warning to others: call back multiple times to verify the info given is correct!
CIARA J | Overall ExperienceThe UHaul model of farming out phone service was a bit of an issue I could rarely get through to the local office always talking to someone at corporate, some mixed signals but everything worked out.
Darrin T | Overall ExperienceI was pleased overall. I shipped a ubox from CA to PA. Pickup and delivery were on schedule with no damage. Although scheduling times were put off to the last minute, and required multiple calls.
John S | Overall Experience