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KELLY BCustomer Reviews for U-Haul of Streetsboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Representative was prompt, polite and very helpful. Thank you!
LYNN JAll good. Only issue was the right passenger head light was not functioning. No biggy!
RICHARD WEverything was good. The agents were kind and courteous. They explained everything.
Robert SDriveway could use some love but otherwise drop off after hours was find but tight with so many trailers and vehicles in the lot since I had to drop a trailer. Trailers were organized nicely just a lot of them so not much room to maneuver.
Gail TThe General manager is always great to deal with and treats customers awesome, along with the other employees.
LEE SAnother great rental from Streetsboro U-Haul! Good job.
Ken UAlways great rentals at Streetsboro. And the staff is awesome!
Kenneth UNothing, excellent experience!
EVELYN BStore is very organized. Lots of product on display to purchase. Staff is very efficient, knowledgeable and helpful.
CHARLES BUnclean vehicle
CHRISTINE DFriendly, helpful, quick service!
SAMUEL SCourteous staff.
TIMOTHY KThe Web page and store prices vary without the option to get your money back if you finish with it before the time requested only take more more quoted 100 online and reality it was almost 300 .
REBECCA TVery easy the reservation, pick up and return, friendly and professional staff
JOVANY CBest U-Haul location I’ve ever used. I go here even if it isn’t closest or most convenient because of ther friendly service attitude along with the fantastic selection of equipment, boxes, and accessories.
Harry RQuick,easy and convenient!!
ROBERT BVery Friendly Staff.
RANDOLPH VThe customer service provided by Cody was exceptional. He made my day!
JORDAN RNot all U-Haul locations are managed equally and U-Haul of Streetsboro is definitely better than most. Streetsboro is my Go-To location.
PATRICK MExcellent customer service
PAMELA SHave used this location several times. Great facility.
Kris NListen when being spoken to!
CHRISTINA ZEverything was fine.
RAY HI cannot say enough good about the service I received from a a dark haired young man working last Sat 11/22. He treated me far far better than I treated him!!! During the return, I apologized and his response "Hey I get it. We all have crappy days. Don't worry about it" I really want this man recognized for the understanding and service he provided. David Bales
DAVID BSuper friendly, great customer service! Had me on my way with exactly what I rented very quickly. Truck was great, clean and actually surprisingly comfortable for our 11 hour drive. Would definitely recommend. Thank you!
ERIK HIt had snowed the morning of my reservation. When I arrived, Amber had the truck cleaned off and it was pretty warmed up. Greatly appreciated!
Ken UNo problems. Had a wonderful experience.
RAY HWhen we arrived we were barely greeted by staff. We were handed the keys and we had to ask which truck it was that we were heading to. The man at the front desk said it was the one “right outside” (there were multiple trucks ‘right outside’). When asked if he could walk us to our truck or AT LEAST POINT TO IT he was visibly annoyed. I also confirmed with two different people on the phone that the door opening of the truck needed to be 84 inches or more. This was not the case for the truck I rented, but luckily we were able to squeeze everything in. I am so disappointed with this experience as I had used this location nearly every weekend with a previous business. I would not recommend this location moving forward. The truck itself ran horribly, could barely get it up to the 55mph speed limit, and the check engine light came on as I pulled it in to the parking lot to return it. 1/10 experience at best. I will find a different company to spend money with moving forward. If the customer service was decent and the truck sucked, I would feel differently. Both were horrible and I will never rent here again and will spread the word so others do not rent here either.
ALICIA ECustomer service rep was nasty The truck engine light never went off The truck clock wasn’t even set to the correct time
MICHAEL SFront end of the truck felt like it was about to fall off. Had to keep the steering wheel left about half a turn to keep it straight. Check engine light was on and they said that was no big deal since 80% of their fleet has it. Returned the truck after the first trip and will use personal vehicles to finish the job. Employees were friendly and helpful.
JOHN RI've rented three (3) different size trailers, four (4) times, over the last month. I've worked with Amber, Brianne and Tyler and can say that they gave me and my Wife Outstanding Customer Service. Keep up the good work! Phil
PHILIP PThe lady who helped hook up the trailer did a excellent job. She was very friendly.
ZUBAIR AGreat U-Haul team at this location. They strive to create a "NO-DRAMA" experience which is what I want. Great people to work with here!!!
CHRISTOPHER AEasy location to get in and out of staff was friendly and check in and return were easy
Greg SThe manager st the Streetsboro station was excellent! She went out of her way to be friendly courtios and really cared about giving me great service.! Thank you
TERRY STry to give them a special package saving them some money
JOHN BThe employees were very helpful and the owner is a professional and worked with me to make sure i had the best truck for the movement of my stuff.
RICHARD TThey are very Customer oriented. Have now used them twice and have a need to do so two more times in as many weeks. I look forward to seeing them as they making moving easy.
PHILIP PIt was clean, but the truck had horrible vibration. I have rented before, this truck didn’t instill confidence that I was going to finish my move.
GARY LWe have rented a lot of trucks from u-haul different sizes this was a 15 ft truck and probably one of the best running truck we have ever gotten from u-haul
LOUANN H