Customer Reviews for U-Haul of West Town

7,573 reviews

7209 Kingston Pike SW   Knoxville, TN 37919
(E Of West Town Mall)

(865) 584-8608

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(865) 584-8608

7209 Kingston Pike SW
Knoxville, TN 37919
(E Of West Town Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing! Everything and everyone was helpful. I shall return in the future.

Antoinette S. 
Rating:
5.0

Service agent was the best. Very friendly and helpful.

Brian C. 
Rating:
4.0

I have used this location before and was satisfied.

Rosanne A. 
Rating:
5.0

The staff members who waited on me on Tuesday afternoon, May 24, were both courteous and professional. This was my best experience at this location in many years.

David M. 
Rating:
5.0

Good service. The truck was in pretty good shape. Easy drive to Collierville.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

Jami S. 
Rating:
5.0

Customer did not leave a comment.

Dale J. 
Rating:
4.0

The online return was not easy to complete.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
3.0

Please validate that equipment is available if offered. I'd requested an appliance dolly, only to be told at pickup that none were available. This left me in a real bind!

Ray M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
2.0

The truck had an incredibly disgusting smell. The right tire low pressure light was on but the staff told us to just drive the truck. The parking lot had large pot holes making it difficult to navigate my personal vehicle and the uhaul truck in and out of the lot.

Tracey W. 
Rating:
5.0

Customer did not leave a comment.

Jean B. 
Rating:
5.0

Needs to be a step added on to the truck that I had it was quite hard to get in and out of

MARGARET G. 
Rating:
5.0

Customer did not leave a comment.

Robyn B. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
3.0

Customer did not leave a comment.

Pam W. 
Rating:
5.0

Customer did not leave a comment.

Tim J. 
Rating:
1.0

the truck was falling apart and you stole money from me by making me pay $22 for gas when I returned it with more gas then I rented it with. now I have to file a dispute with my bank and go through that whole process.

Edward D. 
Rating:
5.0

It was very quick, easy, and cost effective. Good job!

Michael H. 
Rating:
5.0

Although the app did not work when picking up the truck, it was wonderful when dropping off! Note that we only received 4/12 blankets we rented, which is why only 4 were returned.

Curtis R. 
Rating:
4.0

Service was good. Price was a little high for only using an open trailer for a couple hours. ($40)

Michael B. 
Rating:
2.0

The truck smelled like smoke and had less than 1/4 tank fuel. The seatbelts STUNK like body odor which transferred to our clothes. We reserved an appliance dolly and it was not available - we had to spend our gas money and an extra 90 minutes of time going out of our way to get the dolly (fueling time included....because there wasn't enough fuel in the truck to go anywhere but the gas station.)

David B. 
Rating:
5.0

Customer did not leave a comment.

Angelo B. 
Rating:
5.0

Customer did not leave a comment.

Polan B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

fred D. 
Rating:
3.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Very professional excellent customer service!

Fred W. 
Rating:
5.0

I needed to change reservation at the last minute, they were very accommodating.

Denise L. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

SHERRY W. 
Rating:
5.0

Customer did not leave a comment.

Helene R. 
Rating:
5.0

Very friendly. Made the return process simple and QUICK!

Madison M. 
Rating:
5.0

Great customer service team. Quick work and clear communication

Earney S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

Customer did not leave a comment.

Bailey T. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
5.0

Excellent service from everyone I spoke with. Very friendly and very knowledgeable about their equipment.

Steve L. 
Rating:
3.0

See above

luther H. 
Rating:
5.0

Customer did not leave a comment.

DENNIS D. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
1.0

Return calls to the customer. I returned my item 1 day early and was told it would be adjusted. They never did the credit - charged me full amount. You can't call store direct and customer service with UHaul takes HOURS to reach. Then disconnected. Finally talked to store and manager was going to call me back. 2 days later ....... Joke!!

Albert B. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

I was charged a $31 fuel fee because the girl who checked in my van did not check it in correctly. I returned to the facility and another employee went to the van with me and verified that the fuel was exactly at the level it should have been. I was refunded the fuel charge.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Bueno muy bueno

oscar R. 
Rating:
5.0

Great customer service and great products

Joseph T. 
Rating:
5.0

FUCK DENVER”S UHAUL AND THE COMMUNIST!!!!! FUCH YOPU

James A. 
Rating:
5.0

No issues in returning the truck to this location. The attendant at the location was pleasant and helpful. I would rent from them again

James H. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
4.0

Customer did not leave a comment.

Glen R. 
Rating:
4.0

We requested the truck at a location closer to our home. We expected to have the truck available there. One should have been delivered to that location if they didn't have one available.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Brenda T. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

donald C. 
Rating:
3.0

The guy checking us in was working alone with several customers he was trying to multitask which was making no one move along. The computers were slowing him down. Training your team to focus on one customer at a time will allow them to move more along faster and not make a paying customer feel like they are taking up too much of their time. I just wanted to get my trailer and leave. Because another couple came up asking about boxes he stopped helped them and checked them out next to me. I had to wait my turn in line but he decided to go ahead and help them first. Then once he went outside to help us load to trailer he said he would be right back and he didn't come back. We hooked the trailer up on our own and left

Jennie O. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Jimmie Y. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Lars S. 
Rating:
5.0

Absolutely love the guys at this location. They are very welcoming and eager to assist.

Dave J. 
Rating:
3.0

Customer did not leave a comment.

Philip H. 
Rating:
3.0

Reserved a larger truck and was given a smaller one. Paid extra for more trips/gas. Not to mention the extra hassle of driving across town multiple times. Why even reserve what you need if you are gonna be given whatever they have and then charged more for extra mileage and gas?

James W. 
Rating:
5.0

Customer did not leave a comment.

Jolie T. 
Rating:
4.0

Customer did not leave a comment.

sarah C. 
Rating:
1.0

Lots of joking around at this location nice people but the equipment I asked for was not in the truck when I arrived at my moving site. The second the truck engine overheated leaving me stranded on the side of 40 West for 3 and a hours because they couldn't get anyone there any sooner. The women on the phone with roadside assistance told me the truck would be towed to another uhaul location where someone would unload that truck and provide me with another one. When I got the the other location the young man (and I do mean young) informed me I would have to call a moving company to unload the old truck contents to the new truck at my own expense because and I quote “it's just to much of a liability for us.” As this was a Sunday, I asked to speak the young man's boss. The District Manager Aaron, would not speak to me because I was yelling at him, (not enough sensitivity training if you ask me). This interruption took 5 hours out of my day. I frinally gave up and called someone to unload/ reload the truck and yes I had to pay them. I got the keys from the young man for the new truck and the gas hand was on “E” when I told the young people working there it was on E their response was well go put gas in it. UHaul is a joke in my opinion and I will make certain my friends and family hear this story over and over again.

Rhiannon M. 
Rating:
5.0

Customer did not leave a comment.

Anna H. 
Rating:
5.0

Customer did not leave a comment.

Gerald L. 
Rating:
5.0

The employees at the Knoxville location were incredibly helpful! After our poor pickup experience, the guys here restored our faith in Uhaul and were so apologetic for the way we were treated earlier. Thank you, Knoxville, for your kindness and understanding.

Marshall W. 
Rating:
5.0

Great service

Cathrine Z. 
Rating:
5.0

Appreciated the professional and friendly staff.

Lori M. 
Rating:
4.0

Customer did not leave a comment.

Laura S. 
Rating:
3.0

Headlights needed adjustment, driver side was way too high was effective at all.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Karl B. 
Rating:
5.0

Customer did not leave a comment.

Kristian D. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Tahir M. 
Rating:
3.0

Only one counter person, so customers were backed up. Need more help.

Roger H. 
Rating:
5.0

Service was great and quick. Toma is super helpful and was awesome. Great location.

John B. 
Rating:
5.0

Super friendly and helpful, performed whole transaction electronically…awesome!

Bill L. 
Rating:
3.0

I have problem using your UHaul Share 24/7 app. The system is slow and not responsive. I end up having to have a staff to check me out when I return the equipment. Also, I have to call customer services before I can see my final receipt of my charge. but the staff at the location is very helpful.

Jude L. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
3.0

They did not show me which vehicle I had do I had to try a couple of them before I got mine and then I had to go back in and ask for the packing blankets I had paid for.

Mark P. 
Rating:
1.0

Ordered a dozen furniture pads and got to my moving location and found none in the truck.

Taylor H. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Very quick and friendly. Attendant checked us in, unhooked us quickly. We didn't even get out of our vehicle.

Jamie C. 
Rating:
4.0

Customer did not leave a comment.

Graham N. 
Rating:
5.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

This location was great. I returned the truck and got in and out with bo problems. They were extremely friendly and helpful.

jeff N. 
Rating:
4.0

The truck was not swept out. There was felt pieces on the flooring and it had a roof leak .

Pam T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
3.0

Customer did not leave a comment.

Steve B. 
No reviews have been submitted for this location.

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