Absolutely awful experience finding the unit, reaching out for assistance on figuring out why I was unable to access the elevator only to be told I’m in the wrong building even though I unloaded.Ami L. | First Impressions
Customer Reviews for U-Haul Storage at Bellemeade Avenue
U-Haul Truck Share 24/7© Location
Smithtown, NY 11787
(Go north on Bellemeade Ave 500 feet and we are located on the right)
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOHN D. | First Impressions
Customer did not leave a comment.gerard l. | First Impressions
Customer did not leave a comment.Jason Z. | First Impressions
Customer did not leave a comment.Melissa Z. | Overall Experience
Customer did not leave a comment.Alex C.
Customer did not leave a comment.Carlos H. | Overall Experience
Alexis and Jennifer were exceptional, they helped me out tremendously, i was in quite a bind. Alexis explained my options and made transaction go smoothly. They are a asset to your company. Well done!Thomas F. | First Impressions
No improvements! This process was so easy and painless. Thank you so muchJudith G.
Easiest process to get the unit. Building looks brand new, is extremely clean and convenient,Alexandra C. | Online Move In
Customer did not leave a comment.Liz L. | First Impressions
Customer did not leave a comment.rachel f. | Overall Experience
I could not get in with the access code given to me. Also there was no specific info on the correct building that our storage unit was in. It took 1 1/2 hours to enter after being on phone on hold for 20 min with customer service. No personnel working at the location is absolutely awful. This would've saved a lot of aggravationDoug G. | Online Move In
Jennifer Morales is awesomePeter M. | First Impressions
I paid 13 days ahead of time. The employee Alexis at the Nesconset By-Pass, Smithtown, NY branch, put the wrong telephone number, the wrong alternate contact's name and address, the wrong address of the renter and then cancelled the contract after I paid for it?!? This occurred on Dec. 19, 2020 approx. 3:20 p.m. My move in date is for 8 am on Jan. 1, 2021. My next rental payment is due 16 days after I move in !?!Margaretrose M Z. | First Impressions
Customer did not leave a comment.John s. | Overall Experience
Customer did not leave a comment.James C. | Overall Experience
Customer did not leave a comment.Veronica A. | First Impressions
Overcharged in every conceivable way. The Uhaul rep said $20 on the phone. Then I find out $20.00 plus $1.50 per mile. Then I get my invoice and UHaul tacks on 45 miles I never drove. The invoice says I drove 64 miles !!!! That's like driving to New York City and back. Meanwhile, I moved furniture from Smithtown to St James - Maybe 15 miles. Maybe. In other words, your company stole $100 from me, and no one had the nerve to call me.Robert G.
Customer did not leave a comment.Kathy l. | Overall Experience
Customer did not leave a comment.RALPH G. | Overall Experience
Customer did not leave a comment.PHILIPSHAWN L. | First Impressions
I always have to call to pay my bill I never received a bill payment and I always pay my bill on time sometimes in advance last month I had auto Pay and they changed the lock on my storage unit and changed me$ 15.00 extraDonna G. | First Impressions
Customer did not leave a comment.SUNIL J.
Customer did not leave a comment.leeann e. | Overall Experience
Trying to close out unit was a bit crazy. They couldn’t find my acct. all ended well however.LORRAINE S. | Overall Experience
Customer did not leave a comment.leonard C.
Thanks very much — you guys have been great!!CRISTINA O. | Overall Experience
Veryconvenient location. Very good in all respects. Thank you. Jeffrey WiesenJEFFREY W. | Overall Experience
Because of covid I could not retrieve the rest of my belongings from the atorage unit which was not much I tried my best they are now giving me all kinds of problems due to this ... even though uhual owes me over 600 dollars in lost revenue for issues on my move to new york I have honestly used uhaul twice in my life and I will never again use uhaul for anything I would rather carry my stuff by hand from state to state terrible company all around .....Jesse A. | Overall Experience
I got excellent customer service when I needed to extend my reservation: they were polite, helpful and professional. Great job!Inna T.
prices for storage rooms are way to high.Edward D. | Overall Experience
The employees that helped me with my move and storage, couldn't have been nicer! A big thanks to Jenn, Tom and Matt. You're the best!Frederick B. | Overall Experience
Customer did not leave a comment.Edward D. | First Impressions
Customer did not leave a comment.nick p. | Overall Experience
Very helpful and professional. Great serviceRonald G. | First Impressions
Excellent storage, great staff and ultra clean.Mike N. | Online Move In
The facility is clean, secure and climate-controlled. Excellent Experience.neil s. | Overall Experience
Great rental, nearly new truck, good price.Alan B.
Great people, service and facility.Donna W. | Overall Experience
The facilities were excellent and very convenient. It was very hard to get in touch with an actual representative. There were a few miscommunications via email, and I rarely was able to reach by phoneEvan M. | Overall Experience
At first service was not up to par. Since I spoke with assistant manager, Tom at Nesconset office the results have been very good. Thanks.ANTHONY S. | Overall Experience
Well, went today to do a test run and found the code assigned didn't work. The unit was the wrong size. Spoke to asst. mgr. late today and he said they will work on the problem gave me assurances.ANTHONY S. | First Impressions
The access card would not give me access thru the back of building.Ludwing C. | Overall Experience
Great Customer Serviceneil s. | First Impressions
Excellent facilityCHRISTINE D. | Overall Experience
Customer did not leave a comment.Michael W.
Jennifer is awesome!Jessica K. | Overall Experience
The cleanest, driest storage ever. I would feel good storing valuable paintings here, That is rarely the case anyplace else.PETER L. | Overall Experience
The van was fine, but on UHaul's end, you must make clear to the customer that they've signed up for mobile pick up and what that means. I had no idea that I was going to a location with no actual person. My entire day was delayed as a result. For someone like me who hasn't used U-Haul in two years, I had no idea What was going on. Please do a better, clearer job of altering people that they signed up for mobile pick up.John S.
Young man who helped me was polite, quick and efficient. Wish al customer service people worked as well as he. Thank you. Maria SametMARIA S. | First Impressions
Your staff does not communicate well with customers nor with each other regarding customer accountsKein P. | Overall Experience
Little bit ticky for the first time , then very goodshahid R.
A light in the unit itself would have been nice. Also, any phone calls I made were routed thru the national system when I wanted to talk to the local people who knew me. The facility was great! Thanksgary p. | Overall Experience
Customer did not leave a comment.Michael V.
GREAT CUSTOMER SERVICE . IT MADE MY MOVING THAT MUCH LESS STRESSFUL.tom g. | Reservation
We had a much better experience here than we’ve EVER had at a Public Storage unit. I would absolutely rent from UHaul again if I needed to.Joseph A. | Overall Experience
Awful stood a waited forever after being told someone would be there to get our belongings into a storage unit. Had to go to another place and then back to another place to drop off truck. Very unhappLinda C. | Reservation
Finally after 3 days got someone to get my card workingPerry B. | Reservation
Staff were very helpful and the facility was cool and clean. I was a customer for over 3 years and was in two different units. However the lighting was much better in the larger unit we rented.JOSEPH D. | Overall Experience
In order to rent the vehicle Internet service is required via a strong cellular signal. The signal at this location is very very poor.Robert D.
Customer did not leave a comment.David S.
Customer did not leave a comment.Hope G.
Renting from the U-Haul Storage at Bellemeade Ave location (Smithtown, NY) was a pain. The website advertises supplies to rent or buy (boxes, moving blankets, etc.) but there were no supplies on site. If you want to pick up the advertised moving supplies you just have to drive your rented truck with its $0.99/mile fee a couple of miles to another U-Haul location. The website does not mention that this is an "unmanned" facility, which was posted on the door when I arrived. There was an intercom on the outside wall of the building, and the lady on the other end was very nice and as helpful as she could be from 2 miles away. She suggested I check in online; this was an option when reserving online but it was not at all indicated that online check-in would be required. She suggested I use a smart phone; I don't have a smartphone, and neither does my friend who was there with me wasting his afternoon waiting for me to rent a moving van. She then told me I'd need to come to the U-Haul site where she was, again 2 miles away, basically adding $4 to my mileage charge and subtracting half an hour from my day. As I was leaving, a U-Haul worker happened to stop by the building, and was very friendly and helpful actually renting the truck I reserved to me in person. He explained that the site was recently unmanned and that he was only there occasionally for the attached self-storage facility. "Would you recommend this location to a friend?" I have already warned friends NOT to use this location. Your Smithtown/Ronkonkoma employees are very nice and helpful. Van was great, no problems.Joseph C.
Customer did not leave a comment.thomas D.
The staff was excellent and the facility well maintained. The vehicle was great! However, the scrutiny of the vehicle on the return was like I rented a Mercedes. It is a moving truck and to really look for each mark and scratch inside is a little over the top. The check-in attendant told me that they really make them go over each truck with a fine tooth comb. Looks like they are looking to make $$$ on the return for damages and scratches. Just the feeling I got. I've rented from other locations and never inspected to this extent. May have to think about trying another locationcarl S.
Customer did not leave a comment.Barbara P.
Customer did not leave a comment.thomas M.
I was never told a specific time to deliver and was charged an extra day which was very upsetting.BRIAN B.
Customer did not leave a comment.Glenn G.
Customer did not leave a comment.Preston F.
Only one person at desk when I arrived that was helping another customer and it took 20-25 minutes before I was on my way.William D.
Excellent Customer Service!!!Carlos A.
None. The service was quick and professional.JACQUES T.
Customer did not leave a comment.Paul A.
Customer did not leave a comment.TAMARA I.
Customer did not leave a comment.Jane S.
Not Charge > $1.00 USD for miles..... By the time a customer gets it to their initial destination, from the U-Haul location, the cost exceeds the amount of the truck. I would not recommend U-Haul to anyone... I would tell anyone moving to just get a moving company. If you are going to pay that much, then someone should be moving your furniture for you. I know you'll do nothing to change this policy, but felt I should extend my displeasure with your service..... The employees at the location were excellent.... corporate, however, could rot in hell. Happy Holidays!James R.
Customer did not leave a comment.John H.
Nothing additional that I can think of Working with Michelle was wonderful - very pleasant and knowledgeable.Scott B.
The staff was friendly and very helpful. Would definitely use them again. Thank you guys!DEBORAH M.
The staff was very helpful. I ordered a van earlier and had to cancel so I dealt with five different people. Everyone was terrific!Michael M.
great jobDavid L.
Customer did not leave a comment.John S.
A little priceySteve K.
Customer did not leave a comment.GREGG C.
Having one larger truck available in addition to the two smaller units for local use, would be nice. Perhaps a 15ft or 17ft capacity vehicle could lessen the number of trips required.Neal R.
Manager was rude and immature . Was charged 85$ for an hour late drop off time. Extremely disappointed ,Justine A.
Perfect pick up Smooth. No issues. One thing I will say is to give more info on buttons and features of vehicle. I.E. Trip odometer ,wiper controls etc .But would not hesitate to use again. ThanksRaymond D.
Customer did not leave a comment.JOHN Q.
Excellent service and equipment.Stephen D.
Customer did not leave a comment.Amanda P.
Pricing is confusing.Louis H.
This location was very new and clean. The cargo van I used was brand new,which was a treat,and the staff was very helpful and courteous.A nice experience overall.Nick C.
A wonderful, easy experience! Staff is highly knowledgeable and helpful, Michelle and her team 'get it', that moving is stressful enough without having to worry about the equipment or contract details. The BEST moving partner on Long Island!ERIKA A.
Customer did not leave a comment.fred V.
This is the second time I have rented from this facility. Sorrel was great, courteous and very efficient. I will be back.Mark M.
Customer did not leave a comment.CRAIG B.
Customer service was excellent. The process was quick and easy.James C.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Joanne S.
Customer did not leave a comment.Bruce D.