Customer Reviews for U-Haul Storage at Columbia

2,264 reviews

955 N Columbia Blvd   Portland, OR 97217
(Near I-5 and N Columbia Blvd)

(503) 278-4360

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 278-4360

955 N Columbia Blvd
Portland, OR 97217
(Near I-5 and N Columbia Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you for your help!

Jocelyne R.  |  First Impressions 
Rating:
5.0

The process to rent both a storage unit and trucks was easy. Returning the trucks and storage unit when I was done using them was also easy. My experience with this Uhaul location was during one of the most emotionally difficult times of my life so they made it bearable by making the rental process easy.

Montana J.  |  Overall Experience 
Rating:
5.0

The GM really excelled during a busy Fri & Sat.

George S. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

MARTIN M. 
Rating:
5.0

Customer did not leave a comment.

MELANNIE MARIE M. 
Rating:
5.0

Very friendly, timely and professional services provided both in San Leandro and Portland thank you!

Larry S. 
Rating:
4.0

Customer did not leave a comment.

JORDAN B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jordan B. 
Rating:
5.0

Customer did not leave a comment.

KOHL ALLEN W. 
Rating:
5.0

Just do what you did for me, out of there with a rental van in 15 minutes- couldn't be more satisfied

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Helpful staff. Truck was fantastic. Overall great experience.

DONALD M. 
Rating:
5.0

Mobile app for renting was a big problem. Wi-Fi didn't work and could not find me at the location. Staff helped with rental so all was good.

Dean T. 
Rating:
5.0

Customer did not leave a comment.

Ron G. 
Rating:
5.0

Monique from Columbia Blvd was beyond phenomenal from the very beginning of me utilizing the storage units. There were dropped balls from another facility at the last minute after a 3000 cross country drive in a 26 foot truck. We had made reservations a week in advance for a big unit to store everything in the 26 ft truck we were driving from the east coast. We arrived as planned and met our hired workers at the facility to unload. However the Milwaukee,Oregon facility on Mcgloughlin blvd manager told us they did not have our unit available nor any extras with no explanation as to why as a matter of fact he was extremely rude and stressed and short with us and dismissed us…. It was late and we we were exhausted. I called corporate immediately and we had to keep the truck over night. The next morning Monique called back and immediate went into action. She planned everything and problem solved and rectified the situation . During the most outrageous time in the world (a pandemic) and not to mention there was a major total renovation at this property at Columbia Blvd uhaul in PDX . I was treated with compassion and respect and always very professionally. If there was ever a situation or problem I always was able to reach out to Monique and she would manage her team accordingly. I have had so many personal issues since my transition to Portland with the unexpected COVID pandemic . These situations affected me personally and professionally as well as financially. Not once did Monique or her team ever make me feel anything but valuable as a client. Monique has been extremely professional and showed extreme humanity through her strict diligence laced with upmost compassion and empathy all with a direct and firm respect for her guidelines. I’m so thankful for Monique making my experience wonderful despite all the chaos involved. Also in closing there was a new manager named Aimee at Columbia Blvd store who was extremely professional and kind and definitely attentive in doing her best to answer all questions and help me move out properly all while multitasking with other clients and employees who all needed her attention. She did it with a smile and great time management and a great girl by the name of Alesha next to her. My overalls experience has been met with great respect and gratitude for the team at Columbia Blvd under Monique’s leadership. I felt valued as a client and was appreciative for the grace given during a major transition in my life during my departure from the units at UHAUL.. I will always be grateful. Thank you..

Angel K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter T. 
Rating:
5.0

Customer did not leave a comment.

Darlene W.  |  First Impressions 
Rating:
5.0

No improvements I see. You were amazing

Sharon W. 
Rating:
5.0

There was a hiccup with checking in the vehicle, but they handled it well.

Bradley T. 
Rating:
5.0

Aimee, the manager was especially helpful, smoothing out the whole rental process.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

LUIZ M.  |  First Impressions 
Rating:
2.0

I never got my $100 deposit back. And I returned the truck a day early to a location 40 minutes away from the original drop off location.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Great customer service.

RICKI U. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

YANNIS P. 
Rating:
5.0

The rental process was so easy, we did it all online. Everything was quick, the facility was safe and well maintained.

Sydney F.  |  Online Move In 
Rating:
5.0

I want to particularly commend your customer service. I think his name was Cory (?) (You can look up who was working at time of pickup – he was a Caucasian gentleman, probably early 30s, dark short hair, medium height). He located our reservation even though I gave him some confusing information and made everything go smoothly. He was very friendly and reassuring but also very professional and explained everything really clearly. Gave me a lot of confidence in our transaction and would def use this location again because of customer service.

DANIELLAWRENCE W. 
Rating:
5.0

Make sure van hauling floor is clean & any extra equipment rented has been loaded. Location near I-5 was very convienent.

NICOLAS TODD K. 
Rating:
5.0

Super friendly and helpful staff.

Kristie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER M. 
Rating:
4.0

Would have liked access until midnight or later. Too expensive.

Leroy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

JAY BERNARD M. 
Rating:
4.0

Customer did not leave a comment.

DERECK C. 
Rating:
4.0

It's always a PRODUCTION here, but was very quiet today and the person helping us was great - thorough but also got us in and out quickly, but with all the info we needed. Best experience with uhaul we've had, and we've had a lot of experiences.

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

Fernando G. 
Rating:
5.0

It was very fast and efficient and the customer service was great

Tracy S. 
Rating:
3.0

Customer did not leave a comment.

GEORGE I. 
Rating:
5.0

Everything went smoothly

Allyson R. 
Rating:
5.0

Amy handled everything in a professional manner representing UHAUL yet down to earth a d personable. She ought to get a Christmas bonus a d recurring employee of the month.

BRAD M. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO G. 
Rating:
5.0

Perfect drop off spot. They come to the truck visually inspect it and your on your way. So easy!

SCOTT O. 
Rating:
5.0

Great service.

Jere I. 
Rating:
5.0

Lights were not working on my truck, your associate troubleshot and fixed my fuses, above and beyond, great service

SHAWN VERLE G. 
Rating:
3.0

NO ONE EVER answers the phone and the holding time is ALWAYS the same....20 mind. I shouldn't have to always walk in for just a question. Team tells different information. I should be able to remove and NOT be liable for a name on my contract, when I want to remove.

Michelle J.  |  Overall Experience 
Rating:
5.0

Excellent customer service from both Aimee and Eric. They both went above and beyond with making sure all my concerns were resolved. This is my new "go to" location to rent a moving truck.

LISA CAMILLE J. 
Rating:
4.0

I know it's Not. U hauls fault, but contunuing to wear masks is unreasonable and not based in wv fence or medicine. #osha sucks. Let's go Brandon!

RAINA M. 
Rating:
5.0

Customer did not leave a comment.

DUANE G. 
Rating:
5.0

The young lady who helped me was thorough and fast. Very easy to get a new unit. Also, first month free is huge help. Won't get storage anywhere else. Highly recommended.

valina s.  |  First Impressions 
Rating:
5.0

Fast in and out service. Only took a matter of minutes. Agent was friendly and helpful.

JUNE ANN T. 
Rating:
5.0

Great customer service, both on the phone to remind me of my reservations, as well as in person at pick up and drop off. I highly recommend this store!

EVA ELISABETH M. 
Rating:
4.0

They were very professional, courteous and accommodating.

GEORGE JOHN T. 
Rating:
4.0

Building B loading dock only has 2 spots with no lift/ramp. Only customer usable ramp is on south side of building.

Michael F.  |  First Impressions 
Rating:
5.0

Professional, direct and to the point.

Edna M. 
Rating:
5.0

I will never recommend another storage solution other than this location specifically because of the personable staff, safe atmosphere, and ease of use. With Amie taking on more responsibility, I feel that this location will be even more of a success. I cannot say it enough, she is absolutely a patient, caring, and resourceful member of the Uhaul team!

Deborah K.  |  Overall Experience 
Rating:
5.0

These folks are friendly, professional, and have things pretty well streamlined.

WILLIAM CARVER S. 
Rating:
4.0

I made my reservation online. They had to move my reservation from one location to this one due to equipment issues. I was not able to complete the pick-up process online because my reservation still showed the original location. I got great assistance but it did sow down the pick-up process.

Lesley F. 
Rating:
4.0

The lady that helped us went above and beyond to help out a family emergency situation. I cant say thank you enough for all of her help

AMBER D. 
Rating:
3.0

Some of the staff is not friendly and that could be worked on.

christine L. 
Rating:
5.0

Easy and quick drop off.

JACOB D. 
Rating:
4.0

Customer did not leave a comment.

beth W. 
Rating:
5.0

Customer did not leave a comment.

DYLAN RONNIE G. 
Rating:
5.0

This is a great uhaul location. The staff and branch owner/manager are all wonderful. Really appreciate the service

MARK W. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

DIANA GLORIA R. 
Rating:
4.0

Customer did not leave a comment.

Quentin Neil S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT LEE E. 
Rating:
5.0

Customer did not leave a comment.

KATIE LEE C. 
Rating:
5.0

Customer did not leave a comment.

Cecil N. 
Rating:
5.0

So easy!

Andrea T. 
Rating:
5.0

Lavina at Uhaul in Portland Columbia was very happy and helpful. I also was helped with bill Eric Jermaine airy. Your staff is a blessing thank you U-Haul

david f.  |  Overall Experience 
Rating:
3.0

Would recommend ONLY for the counter help, LaVina Waters!!! Counter help was STELLAR but no one there to inspect vehicle with me, gas cap was loose, trailer light would not turn off, gas “map” was off so I put more than enough gas in at end of trip than needed and more than I could afford! Link to do online inspection never worked either!

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

LaVina W.  |  Overall Experience 
Rating:
5.0

The morning lady was super nice

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

Latasha C. 
Rating:
5.0

Customer did not leave a comment.

JANICE W. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

No one sent me an emailed receipt. I need one asap

CLAYTON B. 
Rating:
4.0

Easy drop off. They inspected and cleaned it right away.

MATTHEW A. 
Rating:
1.0

Customer service is extremely bad. I waited right in front of an employee for 10 min who was playing games on his phone and listening to music, before deciding to help me.

Benardo H. 
Rating:
5.0

Be sure to tell customers about the gas. We know we have to put the gas back but your economy meter in the vehicle is misleading. False advertising. It only shows you're doing good on the gas when you're at a stop sign.

LATRONDA B. 
Rating:
5.0

Great customer service!

Paul M. 
Rating:
3.0

The boxes came from Tucson, not Portland. Just like everything else you managed to screw this up as well. I have never felt with a more inefficient company, website and lack of knowledgeable people. I used you to move to Tucson with a truck and trailer and I used you to move back to Portland OR. I will NEVER use you again!

Gary L. 
Rating:
5.0

Customer did not leave a comment.

MARK N. 
Rating:
3.0

Your app is really bad. It makes the customer experience more difficult. The store staff were excellent and fixed all the problems and did a great job but you should fire everyone involved with programming this website,

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
4.0

Charges are ridiculously high. Will never use uhaul again.

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Sil S.  |  Overall Experience 
Rating:
4.0

It was hard to find - the gentlemen was short in his answers and didn't give good explanations - it was pouring down rain and the parking lot was terribly flooded and he made me walk in the flooded part which ruined my shoes

BELINDA J. 
Rating:
5.0

Customer did not leave a comment.

SILVERIO S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

ZAMZAM A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S.  |  Overall Experience 
Rating:
3.0

I was overcharged renting a van for 5 hours. The staff misstated checkin time by 1.5 hours which inflated final bill. I have emailed requesting a refund of the difference. At this time no response. Disappointed.

STEVEN H. 
Rating:
1.0

Manager put me through tremendous anxiety leading me to believe that I was going to be liable for over 10K due to "stolen uhaul." Uhaul auto transport had torn up basket straps and damaged fenders. Missing chains. It caused damage to my vehicle. I rent a uhaul storage unit. This is to serve as my bona-fide good faith effort to reconcile this. I demand a refund. The manager told me that in doing so I would "be banned from uhaul for life." Why was I treated this way?

DANIEL B. 
Rating:
4.0

The customer service was very good, if there's a need to improve, I didn't see it.

walter C. 
Rating:
3.0

They did not have the equipment promised.

Robert K. 
Rating:
1.0

Your staff didn't mention anything about after hours drop off fees and is now trying to scam me out of an additional $60.00 you guys absolutely suck!! I will never use Uhaul again!

VINCENT WILLIAM P. 
Rating:
5.0

Friendly knowledgeable staff thanks Bill

Jennifer R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Guy who checked my truck in very friendly as were the male and female employees at counter. Very helpful

bryan L. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

Trayla L.  |  Overall Experience 
Rating:
5.0

Awesome service from the very knowledgeable and friendly staff!

Andrew V P. 
Rating:
5.0

Customer did not leave a comment.

DANNY H. 
Rating:
1.0

Was charged too much

RUBY JAUNEVA J. 
Rating:
5.0

Customer did not leave a comment.

Daniel E.  |  Overall Experience 
Rating:
5.0

I forget the woman helping me, but she represents U-haul incredibly well. My U-Haul ordered movers no showed, I was stressed. She was kind, helpful and professional. I would have given up the day if I didn't start it with her. Apologies for forgetting her name.

Franklin G. 
Rating:
5.0

I originally booked to pick up at another location so my experience was not so great overall. I tuned up and they had no vehicle for me . I had to arrange my own alternative and on top of that I then had to find my own way to the Columbia BLVD location (which was a more positive experience when I got there). I was on a pedal bike (new pick up spot 3+ miles away from my planned pick up spot) . My rental started nearly two hours after I originally booked to pick up which made for a testing day especially with two young ones. The location knew that my rental was booked but they were not organized enough to make sure a vehicle was ready. Better planning is needed to exceed customer experience - not good. Also in a situation like mine i had no mode of transport to get to the new location I think U-Haul partnering with a ride share company would be beneficial. I didn't mind going to another location it would of been nice for U-Haul to get me there.

ROBERT H. 
Rating:
1.0

The vehicle we had on reserve and had been gaurenteed by dispatch to be there was not there. We were told we could cancel our res and go 45 minutes away for another truck! We will not use uhaul again.

CHRISTOPHER DAVI M. 
Rating:
2.0

It takes way too long to process a transaction, I have purchased a car in less time

LESLIE B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Customer did not leave a comment.

Dave P. 
Rating:
5.0

Customer did not leave a comment.

PAIGE ELIZABETH T. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
3.0

Please make ramp to enter the building next to unloading zone

Jenalee P.  |  First Impressions 
Rating:
5.0

Employees are very efficient and great service

PYPER M.  |  First Impressions 
Rating:
5.0

LaVina was incredibly courteous and helpful.

patrick c.  |  First Impressions 
Rating:
3.0

There was broken glass and liquid spill which we reported but in the whole time we were there, nobody came to clean it up. We had to walk through it to get to our unit with each load.

Shawna G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JORDAN B.  |  First Impressions 
Rating:
5.0

I am just thankful and grateful that God placed you here to be as helpful and resourceful and on such a short note I appreciate all that you do and all the help I have received so far. Thank you, Pastor Martin

michael m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNN C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES HENRY I.  |  First Impressions 
Rating:
5.0

The gentleman I believe Tyler or he we so kind intelligent informative polite and courteous gave me a map to get to my unit got me checked in and on my way without incident by far one of the best experiences I've ever had with a storage facility in my life whatever you do keep him he's the best thank you thank you thank you blessings blessings blessings

Valarie S.  |  First Impressions 
Rating:
5.0

A written instruction about needing to check in to the building before opening the door would have saved some time and prevented me from needing to into the office for assistance

Taryn J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Phil B.  |  Online Move In 
Rating:
5.0

Only issue I had was not knowing that it was a certain box for access and that green tags are easily removable to get into storage. I had to go inside and wait 15 minutes in line as again there was only ONE person working the counter again.

Rayline B.  |  Online Move In 
Rating:
3.0

Guy who handled the check in wasn’t particularly pleasant to deal with. Everyone else was great though.

Stefan P.  |  First Impressions 
Rating:
5.0

Tyler at the Columbia location was amazing he totally helped me after the call center messed up and made the trip alot better.

Carry B.  |  First Impressions 
Rating:
5.0

I really like this rental facility and storage. Staff very helpful. Loved the promotion of first month free with truck rental. In the future I would design the access ramp to be able to back in the load from the u-haul truck easier rather than the ramp that switches back. Could be designed even better.

Susan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James V.  |  First Impressions 
Rating:
5.0

Super friendly staff.

Bruce N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Seth L.  |  First Impressions 
Rating:
5.0

The only negative to my experience thus far is that when I need to call them and ask a question I can never reach anybody at this location. I always get transferred to the 24-hour toll free number...

STARR D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAN P.  |  First Impressions 
Rating:
5.0

We had a good experience. We are moving close to that area and needed a storage space. My wife and I drove to see what the actual 5x10 looks like in person. It was nice having the display units in the lobby to look at. I can't remember the name of the person that helped us but he was pleasant and helpful. We got what we needed and it was easy. Thanks

Chris B.  |  First Impressions 
Rating:
4.0

Good job ! Thxs

MARIAN S.  |  First Impressions 
Rating:
5.0

Customer service was excellent. Gentleman behind counter was patient and excellent at his job. He needs a raise.

Sabrina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Silco C.  |  First Impressions 
Rating:
5.0

Josh was extremely helpful in renting a new storage space to me and his co-worker, who's name idk, helped me rent a truck, which saved my day! Thank you!

Jameson H.  |  First Impressions 
Rating:
5.0

David & Christa(sp) were a pleasure to work with and very attentive and efficient!

Robb H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ares j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mumui T.  |  First Impressions 
Rating:
5.0

I enjoyed the professional customer service experience. Mr. David Reynolds was a superb agent and very friendly, helpful and courteous .

Michelle J.  |  First Impressions 
Rating:
4.0

The facility is clean, but access to storage units is difficult.

Robert S.  |  First Impressions 
Rating:
5.0

The staff was extremely friendly, helpful and knowledgeable. They help me make the right choices in all aspects of my relocation. The staff in Indianapolis Indiana was also on top of their game.

Laquila H.  |  First Impressions 
No reviews have been submitted for this location.

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