Customer Reviews for U-Haul Storage at Columbia

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage at Columbia

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sandra S. on

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Margaret B. on

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DONNA B. on

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Keep up the great work!!!

Erik C. on

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Amauri S. on

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Sabina M. on

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Kenneth R. on

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Helen D. on

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The Portland, OR location is better than the Scottsdale, AZ location. The U-Box received last year in AZ was wood and had debris on the floor. In addition, the blankets had debris, folded haphazard and not packaged in plastic like Portland. Shame on the North Scottsdale location.

Mary B. on

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Donald H. on

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Tracey b. on

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I've been waiting to move in for a while but love clean heated units, moving out of one storage place (no name) due to my stuff getting wet high prices, very excited. Thanks uhaul....

Josh L. on

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Very helpful and pleasant visit. Thank you!

Ross K. on

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Hang the mayor of that city for treason, clean that city up. MY GOD homeless EVERYWHERE crime...other then that the guys there were great.

Tim B. on

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Lisa T. on

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Eli is an incredible manager/owner. Such an honest and stand-up person. You don’t see that much these days. It’s quite refreshing!

Brian B. on

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McKenzie H. on

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unit is 2 blocks from a steep ramp. Electrical cords you cannot roll a cart over. No mattress cart, high lift blockedmain hallway couldn’t be moved, dusty, dirty, no self access need employee to open

mckenzie H. on

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Truck rental was easy

Jonathan O. on

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system said they had a trailer...they didnt. Wasted an hour here trying to figure it out...only to have them send me to another location that was even worse.

ROBERT M. on

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The customer service at this location is TOP OF THE LINE!! The manager and his team are fantastic !!! Thank you very much for your help.

Ethan C. on

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This was the cleanest and best run Uhaul I have ever been at at. Very well organized and laid out. Only suggestion, larger landings around the entrance doors to the storage units for easier maneuvering when bringing items in.

david G. on

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i was over charged , double charged 1100.00 dollars the week of christmas and the return charge back was done in a lack luster time frame. the actual credit wasn't even run until a week after the charge, and had to spend multiple time with online chat reps and calls.

donna W. on

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Fie W. on

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You guys are very friendly and blessed,your manager is very good at what he does.Stay with him !

Denis M. on

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I'm sorry I did not get his name but a tall young man went out of his way to help and assist me. Usually a good employee will do only what is needed or answer your questions. An excellent employee does more. Offers to do things to help above and beyond the expected. That describes this young man. He should go far in your organization.

Jody K. on

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Very helpful, cheerful, and friendly service. Thanks!

Aaron G. on

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wayne W. on

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Carol L. on

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Judy F. on

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Tell the customer ahead of time to do their phone checkout before turning the keys in. I put the keys in the slot and then learned after that that I needed to take pictures of items inside the truck

Phillip B. on

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The truck rental was fine. Unfortunately, there were some issues on their side and, my son has gifted the opportunity to hear one of the UHaul employees speak negatively about it and one of their own employees while waiting for his rental truck. Please be more respectful to your employees and your customers!.

Leo M. on

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Michael G. on

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Michael F. on

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Lower price

CHRIS M. on

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The online key transfer system is slow and useless. It took more time than going inside.

Tanya O. on

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Jeremy I. on

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At the final bill we had $300 added to the final. Not sure why? Not happy.

Cari P. on

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Thank you Sean!! I unknowingly left my checkbook inside the cab today, after a 10' truck rental using the online order pickup/drop off. Sean called and left me a v/m to let me know they'd found it and it was soon back in my hands. Can't recommend this location strongly enough, this has been the second time I've rented here using their automated web app and it's smooth sailing once again. Thanks Sean and team at U-Haul!

Shellie H. on

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Jason K. on

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Front desk and ALL people involved were really spot on-A team!

Jeanne V. on

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Thank you for being there when we needed you. All your employees who helped were delightful and professional... Have A wonderful day

Carol K. on

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Everyone was friendly and efficient! They had the equipment we needed.

Dennis K. on

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Keith B. on

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Best customer service I've experienced in a long time. Super friendly as well!

Jody K. on

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I'm so glad I read the reviews and chose this location, instead of the one that's much closer to me. As the reviews said, everyone was friendly and helpful and they gave us a very fair deal!

William L. on

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MADELINE S. on

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charles D. on

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Mickey D. on

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Took about 10 minutes to talk to a staff person. The vehicle was received with <1/8 tank of fuel. I got a reimbursement for adding gas, but I didn't like that it was my responsibility. Friendly staff and trouble free rental.

Edward W. on

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Michael L. on

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Everything went perfect I had a good experience

Mary S. on

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The Staff were very polite and knowledgeable in extending courtesy. I rate the Customer Service 110% Thank YOU U-HAUL FOR YOUR EXCELLENCY!!!

Kelly M. on

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It felt like cats were stalking me.....so strange.

Gregory C. on

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GREG W. on

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Hire more staff! Employees were complaining about having to work 10-12 hour days an not having enough help. This in turn made all us customers have to wait a long time to get served.

Kimo M. on

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Good customer service

Aleksandr Y. on

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Just wanna say thank you to the U-Haul to you especially the one here in Portland Oregon. Dylan was extremely helpful in helping get everything handled ahead of schedule and was very accommodating with a time frame. Thank you guys

Joel T. on

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Very good customer service..thanks..

Mark B. on

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Jeffrey C. on

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Our customer service representative Amanda absolutely went above and beyond to ensure we had a great experience. We will definitely be using Uhaul again!

Erin B. on

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Eli was great!

DanAnh N. on

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Stellar service, fast, and kind.

Alice S. on

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Gregory P. on

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The truck was great reliable and clean and the employees we’re super helpful and polite. However all 4 different times I visited to buy boxes, supplies and rent a truck, your computers credit card machine failed by swiping, tapping or sliding which then made your computer systems freeze up with the employees apologized for over and over as if this was very a common occurrence. This made the process long and potentially insecure with employees entering my credit card info/number into the computer manually by keyboard. This made me uncomfortable. Thank you.

Joel T. on

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Rachel S. on

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Elizabeth M. on

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Eli was very helpful but the regional manager (?) was absolutely horrible. They held our belongings hostage and tried to overcharge us. Never using uhaul again.

lindsey G. on

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Marvin V. on

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Explain the features of the equipment better

John E. on

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The truck was not ready!!! What was reported on paper for gas was not what the truck had in it. The worker said he woukd fix it! he didnt. We filled it up to what it had on there at start. Them we got a gas charge! And then we got double charged!!! I have had great relationships with uhaul and rented many trucks. We will be charging this 2nd charge off due to double billing and will request a refund on the gas charges

Andreanna S. on

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David and Wesley were amazing! Super professional and fast service!!

Mark J. on

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We were happy with the delivery of our UBox, but the initial order was handled very poorly. The issues were documented, but took hours of my time to deal with. I received a voucher for $50 to compensate us for the trouble, but I am dissatisfied with the entire process. The 3rd party delivery company in WV, Rudy's, was fantastic but was never paid properly by UHaul, and that left a bad taste in my mouth. I don't think I will use UHaul in the future if no other action is taken.

christine E. on

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I'm so glad I used this service for my move! The boxes were convenient so that I could pack them over time. The size of the boxes were perfect for me as I could fit them in my driveway and at the curb. A larger Pod would not have fit. My move location was challenging (very busy street and dead-end) but U-haul worked with me to stage the delivery and make it work, all with a helpful attitude. (I did my part to communicate well and be prepared.) Everyone was friendly, professional, and very skilled! Overall a great experience!

Kennedy M. on

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Madison T. on

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Victoria J. on

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The truck needed maintenance. The rubber edge around the driver side door was loose and a bolt was missing from the passenger side mirror.

Christina S. on

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Overall, great experience. Prompt service, friendly staff, and left feeling like I had a positive experience.

Velma W. on

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Fantastic customer service!!!

Steven L. on

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Well, I was quoted a $119.00 price over my phone. When I got in there, after insurance & taxes & paying the gas, my total bill was $190.00. I did not expect that much because the person on the phone did not prepare me for the rest. I really couldn't afford the extra right now as I am 110 days out of prison & need all I have right now. The extra unknown hurt. A lot. But it was too late to come up with another plan so I had to eat it.

Zachary Y. on

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Vanessa M. on

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Stacey N. on

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Rachel B. on

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Julianna F. on

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I would suggest a padlock that utilizes a key. I used a lock that simply turned to a code and it got really banged up during the moving process. I was able to get the lock off, but it was tricky. I image a key lock would work better. Other than that, the process was seamless!

James S. on

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I paid in advance for 30 miles. Drove 14 to 16 miles. Thought I would get the mileage back, so I didn’t put gas in. Was told I owed 11 more dollars! Bad business!!!

Mariah B. on

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Disappointed that our reservation for 8:30am via smartphone ended up saying "you must wait until the store opens at 9 to set up with a person." However, very happy with the pre-open, efficient help from AJ and Sean to get us on the road as soon as possible. Thanks!

michelle B. on

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Be more clear on the prices. Things kept getting added but it was not clear from the beginning.

Kellin C. on

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This place on the other hand was amazing. It was probably the really low star service I got in Corvallis that made this place a 5 star review in contrast. The team was super friendly. Came out the door to help me as soon as I pulled up. Multiple people came to help and made the process take less than 10minutes. And they were all super friendly and laughed at my lame moving jokes.

Richard B. on

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No improvements necessary everything was great keep doing what you doing

adam R. on

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The storage experience was fine (no major damage), except that our goods arrived moth-ridden and most soft good destroyed. However, I know that isn't considered to be U-Haul's fault. Most concerning was the box drop-off service. It had to be rescheduled multiple times because the driver's schedule was "full" (even after I'd gotten confirmation). And then the box arrives a few hours after the scheduled time window. Once on-site, the box was placed in the wrong position even though I'd confirmed multiple times with the coordinator AND the driver herself on the specifics. The driver then texted me she'd forgotten about the positioning and said she thought that was "ok." However, I know from our security cameras that the driver was still on-site when she texted me, so if she did "forget" she could have moved the box but chose not to. Finally, the box was picked up a day late. Unfortunately, due to this experience, I won't use UHaul again.

Alexander M. on

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Check out was a little rough due to the computer charging us 2 days when we were back in within 24 hours. The facility was clean, check in smooth, and location convenient to major highways. We will likely use this site again in future.

Dianne R. on

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David J. on

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Eric R. on

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Zachary S. on

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Gas was siphoned out of the tank so I got the rental with only 1/4 tank of gas. When it was originally supposed to be half full. Drove only 20 miles. Yet I get charged a 30$ refill service fee. That’s bullshit.

DIANE H. on

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They were expecting us, had our truck ready, it was clean and very easy to drive. the truck got amazing mileage.

nyosha H. on

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Truck was freshly clean and smelled really good

ingo B. on

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Try to be honest and not make your customers feel ripped off. We put gas in the truck so that it was filled to the amount previous, yet we were charged anyway for gas. We were also charged $20 extra dollars for not calling when we returned the truck after closing time. We disputed these charges and the charges were reversed. We value truth and honesty above all else. Apparently you don't.

zachariah G. on

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The computer system was down the which had caused my reservation to be booked at the central dispatch number; however, the truck was not actually available at the location. There were other customers at the site with similar issues, some of which were very upset. The customer service representatives were very informative and helpful regarding the situation they were dealt with which was clearly out of their control. It took a while but they were able to get me into a truck. It was clear they had to do a lot of outside of the box thinking with the computer systems. It really was a group effort with the team that allowed the bad situation they were in to mostly work. I will definitely use this location again. Also, the after hours checkout using the website worked for me that evening and was very intuitive.

Michael C. on

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I’ve rented from many a U-Haul over the years and chose this one over nearer options based on the glowing reviews. I was not disappointed. Fast and courteous service. They’ll be my spot from now on.

Savannah H. on

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Loved the staff at this location. Very helpful and didn't feel nickle-and-dimed

Miriam D. on

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The uhaul Representative was amazing! She was quick to answer our questions and the whole process was very smooth! Thank you!

Peter J. on

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Shaula C. on

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Greet people as soon as they walk in

MATTHEW W. on

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The staff were friendly and efficient

Terry S. on

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Thanks

dennis w. on

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Easy to access and the carts for user needs were a god send. thank you so much.

theresa w. on

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There was a young Lady there whom was very thorough and outstanding in getting me setup and explaining all the info that I needed.

Terry S. on

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Everyone in the office pooled their resources to solve a confusing situation. I ended up getting exactly what I needed.

Cynthia P. on

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They were super helpful, flexible and great!

Guthrie S. on

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Communication issues. I would ask someone when the delivery was set to arrive and then they would just say that the driver would call me. I had to call 3 times in 24 hours to know when box would come

Ada D. on

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Friendly and helpful staff. My order (ubox and pickup truck) were set up and ready when I arrived.

michael g. on

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Friendly, great communication, fairly quick, easy, recommended!

Maureen F. on

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I had an excellent experience with all Uhaul facilities that were contacted for this move. All of my goods made it across country in perfect condition.

Chris H. on

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Great location and even better staff. Most of the locations are all the same the staff is what sets them apart and I would definitely go out of my way to go here. Very accommodating

Rachel R. on

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Horrible

Jamie M. on

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The entire door of my Ubox being torn off and as a repercussion, my items sustained significant damage that falls on my insurance. Insurance should not be responsible for company negligence.

Daniel G. on

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Was impressed with Olivia. The girl who delivered the Ubox to our new address

Jennifer H. on

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Ubox so not all apply. Never went to facility. Staff were phenomenal and made process easy. Would definitely use again and recommend to others.

Kristen B. on

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I rented a UBox and hired movers to move my stuff. I wound up breaking a sweat and moving my own stuff because only one guy shoed up for the first hour. Waste of money. Should have done it myself.

Eloy R. on

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Pleasant experience.

Brittney V. on

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I could not be happier with my U-box experience. My box arrived promptly in ATL and was moved safely to Portland, OR. I have opened all of my things and everything remained undamaged!! Thank you!

Miranda N. on

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Excellent

Michelle S. on

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I did not go to the facility. I am rating my experience. I had a pod delivered and picked up. The delivery driver was excellent. Coordination was excellent also. Especially since it was around a holi.

Justin H. on

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Poor communication with management.

Hunter C. on

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Service was quick, prompt, and helpful. Would recommend!

Samantha R. on

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Na

Joshua M. on

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Great

Arnita T. on

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I had a Ubox so not much of this survey applies. However, the local staff were always great and the lady that dropped my Ubox off was awesome! They were also awesome when I came in to pick up stuff

Caitlin M. on

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No call when box arrived. Delivery error resulted in a week of double rent. Had to pay for movers on a day no box was delivered. Had to then move unassisted. Los hundreds $.Only 50 dollar compensation

Jenifer H. on

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Nice people but unwilling to reimburse me a NSF bank fee after taking money out of my account for a Ubox that I had closed out weeks prior to the transaction. Totally their fault.

Gary B. on

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Good

Jonathan K. on

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Everyone was very nice and professional with me there! Amanda, A.J. and the General Manager were super great! I would for sure go back to them when I need to move again.

Rea x. on

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Used storage boxes -- drive up bay made getting items in and out of storage boxes very easy. If did not live 20 minutes away would have kept two boxes over the single storage unit now using.

denise d. on

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I was very happy with the facility and the staff at the U-Haul on N Columbia. They accommodated me for a big move into storage and then a big move out, involving large semi trucks in their lot.

Nichole W. on

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NA

Josh M. on

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Staff was very helpful and friendly

Brian S. on

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Great experience!

lori c. on

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I did not visit the facility. My Uboxes were delivered and picked up by Aimee. Aimee was on time, professional, and friendly. She deserves a pay raise!

Francine M. on

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Rented a UHaul pod to be delivered to Arizona and then delivered to our home in Oregon.. Worked well and the service from UHaul was fantastic at both ends from delivery, transit and pick up!

Vanessa W. on

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We had a good experience with U-haul.

phillip h. on

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Everything seems to be in order. No complaints here.

Hannah L. on

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Michael gave me the most clear and thorough instructions and tips I have EVER gotten at ANY uhaul facility. Thanks man!! You rock!

Erin V. on

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U-Box delivery staff was communicative, friendly, and reliable.

chris f. on

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Most staff was abrupt and not friendly. The day we checked out, after a year there, the manage seemed annoyed that he had to help us. He was working on a car in a garage and was not in the main office

ELIZABETH Z. on

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We did not use the storage facility, just had our U Box delivered.

Bethany C. on

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Didn’t go to facility but staff dropping off and picking up box were communicative, professional and nice to work with. Would use this service again.

pedro f. on

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I had a problem with the truck I rented, someone had drilled a hole in the gas tank. Matt was extremely helpful, he went out of his way to help!

diane s. on

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Everything went smoothly with our UHaul Box.

christopher t. on

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Badly undermanned. 1 or 2 people to attempt to serve 6 or 8 people, each customer taking 5 to 20 minutes is inexcusable.

NATALE N. on

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thank you!

Elizabeth P. on

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Driver was super friendly and gave me some good restaurant recommendations in the area. Thanks!

Kaerli C. on

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Aimee stayed late just so she could deliver our ubox to us at a convenient time for us. Really appreciated the personalized service!

Marcus A. on

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Horrible customer service via phone. Never went to actual location, but had to deal with staff for UBox deliveries. Drivers were great. Office staff not so great, and that is when you can reach them.

richard W. on

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review

marty m. on

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These guys are great.

Brent T. on

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The only reason I gave 4/5 was because when I first started having my stuff stored I was being harassed by you guys for my bill being past due. Calling once a day to remind me about my bill.

nathan n. on

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The Uboxes were supposed to be delivered to the Uhaul on Highway 99 in Vancouver. No one informed us that the delivery address was changed. I was not able to talk to someone to speed up the delivery

Timothy P. on

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Thanks!

Kezia D. on

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This uhaul was awesome. Not only was the ubox useful and affordable but the customer service was AMAZING! They called a day ahead of time, were very friendly and very timely!