Customer Reviews for U-Haul Storage at Columbia

2,204 reviews

955 N Columbia Blvd   Portland, OR 97217
(Near I-5 and N Columbia Blvd)

(503) 278-4360

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(503) 278-4360

955 N Columbia Blvd
Portland, OR 97217
(Near I-5 and N Columbia Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I will never recommend another storage solution other than this location specifically because of the personable staff, safe atmosphere, and ease of use. With Amie taking on more responsibility, I feel that this location will be even more of a success. I cannot say it enough, she is absolutely a patient, caring, and resourceful member of the Uhaul team!

Deborah K.  |  Overall Experience 
Rating:
4.0

I made my reservation online. They had to move my reservation from one location to this one due to equipment issues. I was not able to complete the pick-up process online because my reservation still showed the original location. I got great assistance but it did sow down the pick-up process.

Lesley F. 
Rating:
4.0

The lady that helped us went above and beyond to help out a family emergency situation. I cant say thank you enough for all of her help

AMBER D. 
Rating:
3.0

Some of the staff is not friendly and that could be worked on.

christine L. 
Rating:
5.0

Easy and quick drop off.

JACOB D. 
Rating:
4.0

Customer did not leave a comment.

beth W. 
Rating:
5.0

Customer did not leave a comment.

DYLAN RONNIE G. 
Rating:
5.0

This is a great uhaul location. The staff and branch owner/manager are all wonderful. Really appreciate the service

MARK W. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

DIANA GLORIA R. 
Rating:
4.0

Customer did not leave a comment.

Quentin Neil S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT LEE E. 
Rating:
5.0

Customer did not leave a comment.

KATIE LEE C. 
Rating:
5.0

Customer did not leave a comment.

Cecil N. 
Rating:
5.0

So easy!

Andrea T. 
Rating:
5.0

Lavina at Uhaul in Portland Columbia was very happy and helpful. I also was helped with bill Eric Jermaine airy. Your staff is a blessing thank you U-Haul

david f.  |  Overall Experience 
Rating:
3.0

Would recommend ONLY for the counter help, LaVina Waters!!! Counter help was STELLAR but no one there to inspect vehicle with me, gas cap was loose, trailer light would not turn off, gas “map” was off so I put more than enough gas in at end of trip than needed and more than I could afford! Link to do online inspection never worked either!

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

LaVina W.  |  Overall Experience 
Rating:
5.0

The morning lady was super nice

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

Latasha C. 
Rating:
5.0

Customer did not leave a comment.

JANICE W. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

No one sent me an emailed receipt. I need one asap

CLAYTON B. 
Rating:
4.0

Easy drop off. They inspected and cleaned it right away.

MATTHEW A. 
Rating:
1.0

Customer service is extremely bad. I waited right in front of an employee for 10 min who was playing games on his phone and listening to music, before deciding to help me.

Benardo H. 
Rating:
5.0

Be sure to tell customers about the gas. We know we have to put the gas back but your economy meter in the vehicle is misleading. False advertising. It only shows you're doing good on the gas when you're at a stop sign.

LATRONDA B. 
Rating:
5.0

Great customer service!

Paul M. 
Rating:
3.0

The boxes came from Tucson, not Portland. Just like everything else you managed to screw this up as well. I have never felt with a more inefficient company, website and lack of knowledgeable people. I used you to move to Tucson with a truck and trailer and I used you to move back to Portland OR. I will NEVER use you again!

Gary L. 
Rating:
5.0

Customer did not leave a comment.

MARK N. 
Rating:
3.0

Your app is really bad. It makes the customer experience more difficult. The store staff were excellent and fixed all the problems and did a great job but you should fire everyone involved with programming this website,

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
4.0

Charges are ridiculously high. Will never use uhaul again.

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Sil S.  |  Overall Experience 
Rating:
4.0

It was hard to find - the gentlemen was short in his answers and didn't give good explanations - it was pouring down rain and the parking lot was terribly flooded and he made me walk in the flooded part which ruined my shoes

BELINDA J. 
Rating:
5.0

Customer did not leave a comment.

SILVERIO S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

ZAMZAM A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S.  |  Overall Experience 
Rating:
3.0

I was overcharged renting a van for 5 hours. The staff misstated checkin time by 1.5 hours which inflated final bill. I have emailed requesting a refund of the difference. At this time no response. Disappointed.

STEVEN H. 
Rating:
1.0

Manager put me through tremendous anxiety leading me to believe that I was going to be liable for over 10K due to "stolen uhaul." Uhaul auto transport had torn up basket straps and damaged fenders. Missing chains. It caused damage to my vehicle. I rent a uhaul storage unit. This is to serve as my bona-fide good faith effort to reconcile this. I demand a refund. The manager told me that in doing so I would "be banned from uhaul for life." Why was I treated this way?

DANIEL B. 
Rating:
4.0

The customer service was very good, if there's a need to improve, I didn't see it.

walter C. 
Rating:
3.0

They did not have the equipment promised.

Robert K. 
Rating:
1.0

Your staff didn't mention anything about after hours drop off fees and is now trying to scam me out of an additional $60.00 you guys absolutely suck!! I will never use Uhaul again!

VINCENT WILLIAM P. 
Rating:
5.0

Friendly knowledgeable staff thanks Bill

Jennifer R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Guy who checked my truck in very friendly as were the male and female employees at counter. Very helpful

bryan L. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

Trayla L.  |  Overall Experience 
Rating:
5.0

Awesome service from the very knowledgeable and friendly staff!

Andrew V P. 
Rating:
5.0

Customer did not leave a comment.

DANNY H. 
Rating:
1.0

Was charged too much

RUBY JAUNEVA J. 
Rating:
5.0

Customer did not leave a comment.

Daniel E.  |  Overall Experience 
Rating:
5.0

I forget the woman helping me, but she represents U-haul incredibly well. My U-Haul ordered movers no showed, I was stressed. She was kind, helpful and professional. I would have given up the day if I didn't start it with her. Apologies for forgetting her name.

Franklin G. 
Rating:
5.0

I originally booked to pick up at another location so my experience was not so great overall. I tuned up and they had no vehicle for me . I had to arrange my own alternative and on top of that I then had to find my own way to the Columbia BLVD location (which was a more positive experience when I got there). I was on a pedal bike (new pick up spot 3+ miles away from my planned pick up spot) . My rental started nearly two hours after I originally booked to pick up which made for a testing day especially with two young ones. The location knew that my rental was booked but they were not organized enough to make sure a vehicle was ready. Better planning is needed to exceed customer experience - not good. Also in a situation like mine i had no mode of transport to get to the new location I think U-Haul partnering with a ride share company would be beneficial. I didn't mind going to another location it would of been nice for U-Haul to get me there.

ROBERT H. 
Rating:
1.0

The vehicle we had on reserve and had been gaurenteed by dispatch to be there was not there. We were told we could cancel our res and go 45 minutes away for another truck! We will not use uhaul again.

CHRISTOPHER DAVI M. 
Rating:
2.0

It takes way too long to process a transaction, I have purchased a car in less time

LESLIE B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Customer did not leave a comment.

Dave P. 
Rating:
5.0

Customer did not leave a comment.

PAIGE ELIZABETH T. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

They were super busy with lots of customers but took the time to help me with my special request that made the whole move less stressful

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

MARK N. 
Rating:
5.0

N/A

Aaron N. 
Rating:
1.0

I had no issue with the storage unit I rented, but the extremely rude staff and bad customer service at this place ruined the whole experience for me. This is why I decided to move out and take my business elsewhere.

LOTI W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole S. 
Rating:
3.0

Please make ramp to enter the building next to unloading zone

Jenalee P.  |  First Impressions 
Rating:
4.0

The access cards had frequent issues but otherwise everything was great

Caleb R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle C.  |  Overall Experience 
Rating:
5.0

Did not include equipment I requested.

Jonathan C. 
Rating:
5.0

Customer service was fantastic for both pick up and drop off. I'd absolutely use this location again!

SUSAN R. 
Rating:
5.0

Easy to pickup and drop off.

Clifton S. 
Rating:
5.0

Excellent customer service, very friendly. Great team! I highly recommend.

SILVERIO S. 
Rating:
5.0

Great staff on both pickup and return; pleasant, helpful, knowledgable, expedited service.

Derek T. 
Rating:
1.0

The employees at this location refuse to wear masks, which is illegal and irresponsible, and they’re very rude about it. I don’t feel safe there.

justin k.  |  Overall Experience 
Rating:
1.0

Your employees have a serious problem wearing their masks. This is my third time at this location and no one ever wears masks!! It's mandated by the state of Oregon and is required by law. And when I bring it up to them, they give me an attitude and tell me “masks don't even work”. I will be filing a complaint with OSHA.

Justin K. 
Rating:
5.0

Employees are very efficient and great service

PYPER M.  |  First Impressions 
Rating:
5.0

It was such a good experience. I wouldn't change a thing.

Sarah P. 
Rating:
3.0

1 entry door often malfunctioning, required card swipe every time to open 2. Parking spots adjacent to storage door were always 3/4 full of stored U-Haul trucks and employee personal vehicles 3. Moved out within hours of monthly date, yet was charged for the entire next month ($247 !!). Asked office staff, who shrugged and made a sarcastic remark.

David E S.  |  Overall Experience 
Rating:
5.0

LaVina was incredibly courteous and helpful.

patrick c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
5.0

N/a

BRIAN WILLIAM H. 
Rating:
3.0

There was broken glass and liquid spill which we reported but in the whole time we were there, nobody came to clean it up. We had to walk through it to get to our unit with each load.

Shawna G.  |  Online Move In 
Rating:
5.0

Office took over when I had bumps checking in through the app. That was helpful.

James V. 
Rating:
5.0

Extremely helpful and friendly staff

STACY C. 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

A very good and straightforward operation. All of the workers that I encountered were on task and helpful. The facility was clean and well maintained. Of special note was an older black woman perhaps n her 30s who seemed to be key to that world running as smoothly as it did. But, I never had a bad employee encounter. Thanks to all who work there as dealing w/a public who are in transition can not be easy. Finally, the homeless are thick on the ground in that part of Portland but I was never troubled by them. A good clean operation

labeck l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
1.0

The truck smelled terrible, like really bad mildew. Also the person working failed to mention that I would need to purchase my own lock, some other locations provide locks so this is not a given.

Shannel L. 
Rating:
5.0

The manger Bill was top notch and went above and beyond to me.

NATHAN THOMAS K. 
Rating:
3.0

Please just run an honest and up front service. We walked away from the experience feeling nickel and dimed--getting a truck with a quarter of a gas tank makes it difficult to judge how much gas you will really need to fill up so the customer overfills ie UHaul gets a little free gas from every customer, the flat $10 "rental tax" added to the receipt without explanation, threats of $20 "convenience fees" scattered through the whole contract. Just charge a rate for the truck and a rate for the mileage. The shop itself was okay, the return line was packed with the same cars in the evening that had been there in the morning, but was otherwise stress-free.

RACHEL K. 
Rating:
3.0

Access card had to be replaced every visit, meaning my access hours were limited to office hours. So Sunday morning at 6am when I'm trying to access, but I can't? I am not going to waste 3 hours waiting for access.

Andrew J.  |  Overall Experience 
Rating:
5.0

I had requested a location that was much closer to home and I had reserved the truck through the website. I then got contacted that no truck would be available after all so moved to Columbia. It would have been at least 10 miles less on my bill since Columbia was further away from my condo. It would have been nice to have a discount applied to my bill to compensate for this change in location.

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

Jade L. 
Rating:
4.0

Customer did not leave a comment.

SARAH JANE R. 
Rating:
5.0

Customer did not leave a comment.

Victor D. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

Nothing,everything good keep it up.Thanks!

VARUN P. 
Rating:
5.0

Customer did not leave a comment.

ALAN W. 
Rating:
2.0

Facilities at extra space storage are much nicer and more convenient all around. The pathway leading to the u-haul storage is busted and makes it extremely difficult pushing storage carts in and out (your items may fall off and become damaged) lighting could definitely use improvement and there’s barely any parking seeing 9 or so spots and at least 3 always seem to have a u-haul van in them that’s not in use. When I was late on my payment I called when I finally could make a payment and when I went to access my storage unit it still had a delinquent lock 12 days later and the employees working there all seemed to have attitudes and tried to get snarky and says they remove locks when people pay (which I had many days following my needing access to my unit which put me out more time than I anticipated) all around would not recommend for anyone looking for a good storage space experience definitely take notes from your competitors they’re doing things right. DO BETTER!!!

Sephina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customers should be made aware of what this new Truck Share program is and how it works. Came in night before to do all the reservation and paperwork and payment so could grab a truck first thing in the AM without delay, but was told I needed to finish reservation when picking up the truck. Still only a 20 minute delay.. Sounds like Truck Share, now that I've heard of it, may be the way I want to go next time?

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Lashesha E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERT EUGENE F. 
Rating:
3.0

Ordering online was a nightmare. I scheduled 2 container boxes about a month ahead to be picked up at a location before coordinating with my movers (also thru U-Haul). THREE days before I received a call saying that the location I ordered them to be picked up from doesn't have U-Boxes...not that they're out, but that they don't ever store them. Why list it on the website? The rescheduled location was TERRIBLY inconvenient and would cost my movers an additional 3hrs + me a few $$$. It wasn't until 45+ minutes on the phone that I received something that worked. Everything else went smooth besides the delivery - the driver was excellent & accommodating, but my scheduled date was 9/26 and my window was to be noon (9/26) thru noon (9/27) - which required me to book movers safely on Monday, and make me take a day off of work. The actual service was fine, but the scheduling of it all was quite the nightmare - especially when moving across the country is a stressful situation.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Drew C. 
Rating:
5.0

The small kiosk at the service stations are a little faster for renting small trucks.

DOUGLAS ALLEN K. 
Rating:
4.0

Customer did not leave a comment.

BENITA RUTH B. 
Rating:
4.0

Customer did not leave a comment.

JORDAN B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JORDAN B. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Vivian M. 
Rating:
5.0

Customer did not leave a comment.

Nathan T. 
Rating:
5.0

Customer did not leave a comment.

HAROLD W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
3.0

The 24/7 feature has been difficult at every UHaul location I've used. I've ALWAYS had to eventually wait in a long line and actually have a customer service person help me. Today's rep was fantastic. It would have been nice to just get to check in in a couple of minutes and go. Always takes 30+ minutes to be on my way.

DJ M. 
Rating:
5.0

I am just thankful and grateful that God placed you here to be as helpful and resourceful and on such a short note I appreciate all that you do and all the help I have received so far. Thank you, Pastor Martin

michael m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAY BERNARD M. 
Rating:
1.0

Using U Box to move cross country was a horribly nerve-wracking and frustrating experience and I will be cautioning all my friends against it. Uhaul staff is trained to mislead customers about the shipping process so anytime I attempted to get answers about my U Box thqt ended up being 2 weeks late, I was on hold for an hour and then treated to rude, unhelpful customer service. Additionally, I was charged for an extra month of storage while my U box was in transit. I have called, emailed, filled out contact forms etc repeatedly asking for a refund for this mistake and have still not received ANY communication about this. Uhaul's standard of quality is unbelievably low and they make it clear they don't care about their customers by always passing them off to “another department” and never actually solving the issue. A complete disappointment and waste of 3 grand.

Nina I. 
Rating:
5.0

This is the best Uhaul. Staff are great, store is clean, everyone is very helpful.

MICHAEL JOHN P. 
Rating:
5.0

Customer did not leave a comment.

joann B. 
Rating:
3.0

I Would appreciate it , if they answer the phone inside of the store!!!! And not send all the calls to corporate…. The wait time is Too long, Thx

trina w.  |  Overall Experience 
Rating:
3.0

I wish the moving companies that Uhaul contracts with would schedule our move time within 48 hours. I would get a call maybe 12 hours in advanced, and it's simply not enough time to plan ahead!

Sharon L. 
Rating:
3.0

Uhaul charged me for moving blanket rentals that were not included in the truck, even after I noted that at checkout.

Carl C. 
Rating:
5.0

Customer did not leave a comment.

Andrew J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNN C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES HENRY I.  |  First Impressions 
Rating:
2.0

Good things: most of the hardworking, kind staff, well lit, well, maintained, very secure. Bad things: elevator that breaks down, door to unit that is broken, my card not working to let me into the building, and most of all, that I am somehow paying for all of September even though I moved out on September 4th. Really bummed on the lack of prorating. Also, often hard to find someone to help you when you need help.

Nora H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trina w.  |  First Impressions 
Rating:
3.0

We had a storage unit and rented a cargo van, there was confusion with the return of the cargo van, they didn’t properly check us in so we were charged twice, but it has been resolved.

Izaak S.  |  Overall Experience 
Rating:
5.0

The staff, especially the manager on Tuesday, are outstanding!

David S.  |  Overall Experience 
Rating:
4.0

Check out was extremely easy.

Jason W.  |  Overall Experience 
Rating:
5.0

The gentleman I believe Tyler or he we so kind intelligent informative polite and courteous gave me a map to get to my unit got me checked in and on my way without incident by far one of the best experiences I've ever had with a storage facility in my life whatever you do keep him he's the best thank you thank you thank you blessings blessings blessings

Valarie S.  |  First Impressions 
Rating:
1.0

The guy who helped me was a total jerk who was telling customers they shouldn’t wear masks because masks don’t work against Covid (which is not true). The storage unit itself was full of garbage that I had to take to the dump.

justin k.  |  First Impressions 
Rating:
5.0

A written instruction about needing to check in to the building before opening the door would have saved some time and prevented me from needing to into the office for assistance

Taryn J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Phil B.  |  Online Move In 
Rating:
5.0

Only issue I had was not knowing that it was a certain box for access and that green tags are easily removable to get into storage. I had to go inside and wait 15 minutes in line as again there was only ONE person working the counter again.

Rayline B.  |  Online Move In 
Rating:
3.0

Guy who handled the check in wasn’t particularly pleasant to deal with. Everyone else was great though.

Stefan P.  |  First Impressions 
Rating:
5.0

Tyler at the Columbia location was amazing he totally helped me after the call center messed up and made the trip alot better.

Carry B.  |  First Impressions 
Rating:
2.0

I have an access code not a card to swipe This location seems to be unclear on how access code works, I entered my code to check in at the center key pad as directed, however system denies me access to the sliding door and regular door when I enter my code there FIX this problem. I came by at 7:03 pm on 7/10/21 and because of this was denied access. Someone had a door propped open with a fire extinguisher so I was able to enter the building, this is obviously a safety issue this site needs to address. However they likely did it because after 7 pm their access code did not allow them to enter through the slider or door.

Linda H.  |  Online Move In 
Rating:
5.0

In the face of an unprecedented pacific northwest heat wave the staff was extremely patient and kind.

Connor S.  |  First Impressions 
Rating:
5.0

I really like this rental facility and storage. Staff very helpful. Loved the promotion of first month free with truck rental. In the future I would design the access ramp to be able to back in the load from the u-haul truck easier rather than the ramp that switches back. Could be designed even better.

Susan W.  |  First Impressions 
Rating:
5.0

My code that was sent to me through the digital process didn’t work so I had to get a card, but everything else was smooth!

Janani B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James V.  |  First Impressions 
Rating:
5.0

Super friendly staff.

Bruce N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Seth L.  |  First Impressions 
Rating:
5.0

The only negative to my experience thus far is that when I need to call them and ask a question I can never reach anybody at this location. I always get transferred to the 24-hour toll free number...

STARR D.  |  First Impressions 
Rating:
5.0

Great customer service! Friendly Informative staff. After hours and alarm system convenient. No complaints. High recommendation.

Valina s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAN P.  |  First Impressions 
Rating:
2.0

We got stuck in an on-site elevator. :/ not fun at all.

YAZMEN W.  |  Online Move In 
Rating:
5.0

We had a good experience. We are moving close to that area and needed a storage space. My wife and I drove to see what the actual 5x10 looks like in person. It was nice having the display units in the lobby to look at. I can't remember the name of the person that helped us but he was pleasant and helpful. We got what we needed and it was easy. Thanks

Chris B.  |  First Impressions 
Rating:
4.0

Good job ! Thxs

MARIAN S.  |  First Impressions 
Rating:
5.0

Customer service was excellent. Gentleman behind counter was patient and excellent at his job. He needs a raise.

Sabrina H.  |  First Impressions 
Rating:
3.0

I haven’t talked to Anita (Columbia location manager) yet, but I remember her from Powell location. She is a top notch employee which makes this review unfortunate .However, her new male employee (heavy set with glasses) was slightly rude, a bit abrasive and his way of expressing “the way it is” was offensive. It was as if my business was in question or not wanted. I was told over the phone (great customer service btw) first month free if I rent a 1-way Uhaul and in tandem with my storage rental. When I showed up in advance see the unit and do paperwork at Columbia I was told I do not get the first month free since I didn’t show up with the moving truck (scheduled with a cc for later that day) first. That seems to be a trust issue with bad customers. I have a history of positive business already in the Uhaul system so to not receive the offer I was told, even those apparently it will be the second month IF I show up with a rented truck for drop off. Then, when I picked up my Uhaul as scheduled later and told the Clackamas location manager he said the guy not honoring the deal (at Columbia) without the moving truck in my possession was ridiculous. However, he then told me that the truck I was renting couldn’t be a 1-way because Clackamas owns the truck. I was never told by phone reservation or Columbia about any possibility that I would incur more miles to return back to Clackamas because they own that particular moving van. In short, my plans to move got set back 4-6 rearranging my move because of the above situations there were more potential out of pocket to rent both the storage space and Uhaul. Frankly, I would have cancelled if it wasn’t for needing to move quickly and my cc already used for reservations with Uhaul. Not a memorable experience at all.

Rod B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Silco C.  |  First Impressions 
Rating:
4.0

All of the staff I encountered were extremely helpful and courteous. the phone, regional dispatchers on the other hand....

David E S.  |  First Impressions 
Rating:
5.0

Josh was extremely helpful in renting a new storage space to me and his co-worker, who's name idk, helped me rent a truck, which saved my day! Thank you!

Jameson H.  |  First Impressions 
Rating:
5.0

David & Christa(sp) were a pleasure to work with and very attentive and efficient!

Robb H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ares j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mumui T.  |  First Impressions 
Rating:
5.0

I enjoyed the professional customer service experience. Mr. David Reynolds was a superb agent and very friendly, helpful and courteous .

Michelle J.  |  First Impressions 
Rating:
4.0

The facility is clean, but access to storage units is difficult.

Robert S.  |  First Impressions 
Rating:
5.0

The staff was extremely friendly, helpful and knowledgeable. They help me make the right choices in all aspects of my relocation. The staff in Indianapolis Indiana was also on top of their game.

Laquila H.  |  First Impressions 
No reviews have been submitted for this location.

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