Customer Reviews for U-Haul Storage at Columbia

1835 reviews

955 N Columbia Blvd   Portland, OR 97217
(Near I-5 and N Columbia Blvd)

(503) 278-4360

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 278-4360

955 N Columbia Blvd
Portland, OR 97217
(Near I-5 and N Columbia Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

JUAN C. 
Rating:
4.0

The process in Portland OR was flawless. Easy and on time drop off and pickup of containers. That was the opposite of what happened in Philadelphia. In case I don't get to review the Philadelphia location , they were awful. Containers were 4 days delayed in getting dropped off and were 2 days delayed in getting picked up. Communication was non existent. A very frustrating experience overall.

Jessica P. 
Rating:
5.0

I really like this rental facility and storage. Staff very helpful. Loved the promotion of first month free with truck rental. In the future I would design the access ramp to be able to back in the load from the u-haul truck easier rather than the ramp that switches back. Could be designed even better.

Susan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEE M. 
Rating:
5.0

Keep on doing a great job!

Oscar T. 
Rating:
5.0

Wonderful people inside the store and the outside attendants. The vehicle was empty so I had to fill it right away but the level of service lets me overlook that inconvenience.

SPENCER C. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA JOE H. 
Rating:
5.0

Customer did not leave a comment.

MELANNIE MARIE M. 
Rating:
5.0

My code that was sent to me through the digital process didn’t work so I had to get a card, but everything else was smooth!

Janani B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
3.0

The first trailer we connected to the lights did not work. Connected to a different one and the lights worked. One running light was burned out, still used the trailer.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Terra C. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
5.0

Customer did not leave a comment.

James V.  |  First Impressions 
Rating:
5.0

Super friendly staff.

Bruce N.  |  First Impressions 
Rating:
2.0

My movers cancelled on me with 30 minutes notice before they were supposed to arrive. Then this location double charged me for the rental.

VICTORIA J. 
Rating:
5.0

Customer did not leave a comment.

Bruce N. 
Rating:
5.0

Good location near my house with lots of inventory to choose from. Good customer service.

Steven M. 
Rating:
5.0

Nothing that I can think of... I had previously rented from another nearby location which was frustrating because they were consistently understaffed. The Columbia location always has adequate staff, they are friendly, and have a great sense of humor, which is a blessing since moving sucks.

PETER CHRISTIAN S. 
Rating:
2.0

At both the beginning and end location, uhaul “lost” my ubox.I had to go back to the drop off location the day after I packed the ubox to confirm which was mine. When picking it up at the destination, it took over an hour for them to locate it. Really made my first ever out of state move very stressful since I had no confidence that my belongings would arrive and I won't use uhaul shipping services again in the future.

COLE S. 
Rating:
1.0

You charged me 490$ Because my uhaul was broken into and then towed. I purchased insurance. Why tf am I being charged for this? I filed an insurance claim w your insurance and my belongings weren't covered and I'm paying $490 for this? I still have the key. You want it back? I want that charged reversed.

VICTORIA LEIGH B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE H. 
Rating:
5.0

Nothing, they were very helpful and went over and beyond to help me out

JABIN L. 
Rating:
3.0

I had to wait 30 mins past my pick up time to be “approved” to take the vehicle. I understand the need to verify information but this all could have been collected when I made the reservation rather than at the pick up time. I recommend the company collects and verifies customer information sooner so that it does not cut into rental times

Lyndsay D. 
Rating:
5.0

Clean, efficient, convenient.

AMBROSIA BRITNEY J. 
Rating:
5.0

U-boxes are a great and cost effective way to move for DIY.

Harlan H. 
Rating:
2.0

Tried to check in, had to return twice to the drop off point to keep from being charged 20.00

Bob A. 
Rating:
4.0

Customer did not leave a comment.

JOHNNIE MILLER J. 
Rating:
5.0

The staff at N Colombia went above and beyond any service anywhere including restaurants service. They were all so helpful and informational and made us so welcomed moving here from California. I recommend them to anyone and everyone. 5 stars to all the staff at this location. Moving can be stressful but they made it such a smooth transition .

MAJESTA B.  |  Overall Experience 
Rating:
5.0

Thank you

Zurabi S.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and kind. Thanks for making us feel welcome on our first day in Portland!

Jessica M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
5.0

The guy helping me out was great, problems with the online system as usual, but he did his best to make it painless.

Josie B. 
Rating:
3.0

I drove 15 miles and was charged for 3 gallons of gas even though it only put 1/8 of a tank in during my trip

ARI J. 
Rating:
5.0

None, Jermaine was professional and courteous. On a scale of 1 to 10, I would give him and the store a 15!!! Thank you Sincerely Ronald Skjeie, God Bless!!!

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

Seth L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Arthur L. 
Rating:
5.0

The only negative to my experience thus far is that when I need to call them and ask a question I can never reach anybody at this location. I always get transferred to the 24-hour toll free number...

STARR D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JULIA P. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

The service was awesome thank you

Evelyn G. 
Rating:
5.0

Customer did not leave a comment.

KATHARINE E.  |  First Impressions 
Rating:
4.0

The door on the trailer was very difficult to close.

David S. 
Rating:
1.0

I dropped my rental off after hours and followed the instructions to check in via uhaul.com/share. My browser and site settings allowed location sharing, however the site was unable to process my location. I spent 30 minutes resetting my phone, searching forums for answers, and waiting on hold 20 minutes before finally giving up. The fact that there is a fee for having an employee check the rental in next day while the site's location verification is crashed makes it impossible to DIY and extorts customers into paying fees when they're just trying to drop their rental off. I can honestly say I would never recommend using Uhaul during any busy weekend as the infrastructure is built to fail the customer in both their time and expenses.

CHLOE H. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA CLAYTON M. 
Rating:
2.0

the customer service I received was limited at best and when I got my truck the gas wasn't at the level I was told and the gas cap was HANGING OFF THE TRUCK. I and my wife attempted to contact the location and then after that didn't happen(during business hours) we had to wait on hold to talk to someone for at least 20 minutes. Also, why aren't the backs of your trucks flat? as a moving truck business I think you could have the sway to make sure that the trucks in your fleet don't have obstacles in the way of placing regular, every day, household items into them, what's with the weird wedge and wheel well. rises? I can't remember being nickel and dimed by a company more outrageously than your's. I hope I never have to move again, that way I will never have to contemplate using your service again.

Metrovial N. 
Rating:
5.0

Customer did not leave a comment.

Crystal W. 
Rating:
5.0

Customer did not leave a comment.

DAVID AARON M. 
Rating:
5.0

You owe me $50.00 as I went all the way to Gresham to get my trailer as you told me and there was no trailer to be had. You guaranteed me that day that there was a trailer. Columbia took care of me but I spent over 3 hours of driving to find a trailer You owe me $50.00 and a lot more

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Kathryn L. 
Rating:
5.0

Customer did not leave a comment.

Stanley K. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

My experience was seamless and without any issues that warrant improvement. The 26ft vehicle was perfect, clean and powerful for the job. Staff were helpful and the location has parking too. Very happy and will trust U-Haul in the future

anthony R. 
Rating:
5.0

Your GM, Anita did an incredible job assisting with the end of a long and stressful move (aren't they all?). Watched her support her team by handling unpleasant customers with grace, then went our of her way to help get my shipping unit for unload. She did it all with a smile. Great staff make the difference and she's the reason it went so well.

KANE T. 
Rating:
1.0

We spent most of the day trying to coordinate the pick up of the u box with staff that was incredibly unhelpful. Ultimately we were not able to take it due to tail light issue that we should have been notified of in advance. Very unhappy, will never use uhaul again.

MARK W. 
Rating:
4.0

Customer did not leave a comment.

SUSAN S. 
Rating:
3.0

Truck is very bumpy but other than that we made it happen thanks

DURAN B. 
Rating:
5.0

Very nice experience. Helpful and friendly staff.

CHRISTINE SUSAN H. 
Rating:
4.0

Customer did not leave a comment.

Judith J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Wonderful staff, so glad the experience made was easy and efficient! :)

Sage M. 
Rating:
1.0

I was charged a late fee that was refunded for starters. I was not notified that I had to return the van to the same location. When I did return it on time the guy was rude and stated the money would be returned when he gets to it the next day. Very unprofessional. I believe I was over charged the final bill. Makes me rethink getting a uhaul next time

PATRICIA P. 
Rating:
4.0

Received conflicting quotes and staff was not able to assist with the change. UBox delivery was mailed to the wrong location and communicating with staff was challenging.

Maya K. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

The staff made everything easy and simple. I'll use this location again.

James J. 
Rating:
4.0

Get rid of the masks. We had a really hard time understanding him especially when the little kid was crying and the room was pretty busy. Everything else was great. This is my 3rd time using this location.

SUSAN C. 
Rating:
3.0

Avg

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER KIRK M. 
Rating:
4.0

The staff was super great and really easy to deal with.

SEAN S. 
Rating:
1.0

I was owed a 300 dollar refund and everyone acted like they dont know what im talking about.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
3.0

We had to get into our boxes at the storage facility, we called and arranged them all to be out at our arrival. We got there and the fork lift driver said we had not specified all the boxes, and chewed us out for not, even though we had. All the fees for U-Box added up quickly and were not competitive after all.

Harris N. 
Rating:
5.0

Great customer service! Friendly Informative staff. After hours and alarm system convenient. No complaints. High recommendation.

Nina S.  |  First Impressions 
Rating:
4.0

Phone system is worthless. It is almost impossible to contact a store by phone if they are apparently too busy to answer. I finally gave up and drove there to ask a simple question.

DENNIS C. 
Rating:
4.0

They did not check in our rental until the next day but other than that it went well!

MARAIA U. 
Rating:
3.0

be clearer with pricing

Kaylee K. 
Rating:
5.0

Customer did not leave a comment.

EMERIC TOBIAS H. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER MARIE B. 
Rating:
5.0

Customer did not leave a comment.

Jackie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK LEWIS V. 
Rating:
5.0

All went well there. Quick, friendly and helpful employee.

OEBM B. 
Rating:
5.0

Customer did not leave a comment.

Kwok C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher S.  |  Online Move In 
Rating:
2.0

Always get a receipt upon checking in rentals here!!! This location is not very good about checking in rentals, and you can NEVER get through to them on the phone, which lead to multiple in-person revisits in order to 'fix' the check-in.

TERRY B. 
Rating:
5.0

I wish I could back up better with this trailer. It served its purpose tho. Thank you.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Ty B.  |  First Impressions 
Rating:
1.0

I am extremely disappointed with this location and U-Haul it self for many reasons. I went with U-Haul for my most recent move and spent quite a bit of money on this company. To start with the employees at this location were rude u helpful and just plain lazy. They didn’t accommodate for me at all. Spoke to me and my bf in a rude manner. Wasn’t the least bit helpful with my questions that I had instead told me I will find an estimate the day I pick u up truck. Not to mention moving yesterday offered no help when I had to go all across the storage building because they had an opening that was closed where I can drive up to take my things this company just needs to do better especially the employees

Maryellen T.  |  Overall Experience 
Rating:
2.0

As of the morning of my move I had 3 storage units reserved . When I showed up we had 1 storage unit waiting for us. The location blamed the scheduler. Either way this was unacceptable.

mike m.  |  First Impressions 
Rating:
5.0

LaVina (LaVonda?) and Tyler, and the rest of the crew did an excellent job at customer service, and at being very responsive and helpful. Thanks!

Carole G.  |  Overall Experience 
Rating:
3.0

interior was gross. engine revved and truck lurched at complete stops while standing on the break

Judd M. 
Rating:
3.0

Average is because you can't reach them by phone but when you come in there's 4 guys standing around twiddling their thumbs. Average because I was given a u-haul van with a cut gas line, forcing me to come back, change all my plans. Was told that the vans continually have cut gas lines but the facility is apparently too cheap to put some extra security/walls around it despite the loss in vans and a poor customer experience. I came here because the reviews were good so I definitely hoped for better.

Stefanie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vonne W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALLISON LEE J. 
Rating:
5.0

Customer did not leave a comment.

ARCELLUS S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA D. 
Rating:
5.0

Customer did not leave a comment.

PETER MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

DAN P.  |  First Impressions 
Rating:
2.0

We got stuck in an on-site elevator. :/ not fun at all.

YAZMEN W.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

Thank you for such excellent and attentive care. The service reps who assisted me were professional and friendly, but I would especially like to commend Eric. He went out of his way to be helpful and made what was a terribly stressful and sad moving experience go as smoothly as possible. I can't thank y'all enough!

Diane J. 
Rating:
3.0

Customer did not leave a comment.

HENRY K. 
Rating:
5.0

Everyone here is always so friendly. The woman who cleans the rigs is super nice. The people working the registers are also nice. Keep it up!

Heather K. 
Rating:
3.0

Overcharged for gas. Returned with the correct amount and still charged for gas

richard C. 
Rating:
3.0

Hidden fees in Oregon. Excessive tax was not disclosed when reservations were made.

Richard W. 
Rating:
5.0

We had a good experience. We are moving close to that area and needed a storage space. My wife and I drove to see what the actual 5x10 looks like in person. It was nice having the display units in the lobby to look at. I can't remember the name of the person that helped us but he was pleasant and helpful. We got what we needed and it was easy. Thanks

Chris B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Franklin G. 
Rating:
4.0

Good job ! Thxs

MARIAN S.  |  First Impressions 
Rating:
5.0

I had a brand new van (165 miles on the odometer), so the equipment was first rate. No muss, no fuss with both picking the van up and dropping it off. The van and experience were perfect for what I needed.

DAVID R. 
Rating:
5.0

That was the best running moving truck I think i have ever driven! Thank you for the great experience.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Aimee A. 
Rating:
5.0

Customer service was great on the phone and in person! Friendly, helpful and knowledgable

Luke K. 
Rating:
4.0

Create a better way to explain the charges that will be added to the bill and have mutual understanding of the gas gauge level when leaving the lot and offer to find better price deals that would help with saving the customer a few bucks.

DAREN DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Carole G. 
Rating:
3.0

Stop harassing motorcycle riders for hauling their bikes

FOX J M. 
Rating:
3.0

Be available by phone more often. I called in 3 different time over the period of my two rentals and I waited for over 10 minutes each call before speaking with someone.

SEAN MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

people working at the location seemed to not care about anything. I was givien a van with almost 1/2 a tank less than what the agreement said. They said it would be fixed but it wasn't when it was returned and lucky I over filled it. When pulling in to return a worker with her small dog where in the return tent and dog almost ran under the truck. Did not seem like a professional place.

Andrew F. 
Rating:
4.0

Customer did not leave a comment.

Ted S. 
Rating:
5.0

The customer service representative was great he had a positive attitude and was very helpful

WILLIAM HARLEY C. 
Rating:
5.0

The guy who helped me was excellent. Prepped with all the details. Kind and funny. I had excellent service from him (Eric).

ERIC L. 
Rating:
5.0

Customer did not leave a comment.

SAM M. 
Rating:
2.0

Actually have the vehicle where it's supposed to be but hiding behind the building.

Cody C. 
Rating:
1.0

Not swindling customers, actually maintaining your vehicles so they function, and honoring your employee's words about gas reimbursement would all be good places to start.

Rebecca R. 
Rating:
4.0

Customer did not leave a comment.

Alan E. 
Rating:
5.0

Customer did not leave a comment.

KEALI'I KILINAHE B. 
Rating:
1.0

Customer did not leave a comment.

ken G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaVina W.  |  First Impressions 
Rating:
5.0

Helpful from start to finish

SUSAN D.  |  Overall Experience 
Rating:
5.0

Customer service was excellent. Gentleman behind counter was patient and excellent at his job. He needs a raise.

Sabrina H.  |  First Impressions 
Rating:
3.0

I haven’t talked to Anita (Columbia location manager) yet, but I remember her from Powell location. She is a top notch employee which makes this review unfortunate .However, her new male employee (heavy set with glasses) was slightly rude, a bit abrasive and his way of expressing “the way it is” was offensive. It was as if my business was in question or not wanted. I was told over the phone (great customer service btw) first month free if I rent a 1-way Uhaul and in tandem with my storage rental. When I showed up in advance see the unit and do paperwork at Columbia I was told I do not get the first month free since I didn’t show up with the moving truck (scheduled with a cc for later that day) first. That seems to be a trust issue with bad customers. I have a history of positive business already in the Uhaul system so to not receive the offer I was told, even those apparently it will be the second month IF I show up with a rented truck for drop off. Then, when I picked up my Uhaul as scheduled later and told the Clackamas location manager he said the guy not honoring the deal (at Columbia) without the moving truck in my possession was ridiculous. However, he then told me that the truck I was renting couldn’t be a 1-way because Clackamas owns the truck. I was never told by phone reservation or Columbia about any possibility that I would incur more miles to return back to Clackamas because they own that particular moving van. In short, my plans to move got set back 4-6 rearranging my move because of the above situations there were more potential out of pocket to rent both the storage space and Uhaul. Frankly, I would have cancelled if it wasn’t for needing to move quickly and my cc already used for reservations with Uhaul. Not a memorable experience at all.

Rod B.  |  First Impressions 
Rating:
5.0

I want to let you know that AJ needs a raise he went above and beyond to an excellent service. He was always there to answer question and helping. I would highly recommend this place to everyone. I give this place a 10 star. The only thing I would change is when you walk in the storage area it smell like a nursery with all the baby things in front door area. But the service is amazing.

Carolyn P.  |  Overall Experience 
Rating:
1.0

The first time I saw the facility I asked the guy working about it, and he was very helpful and knowledgeable. Because of his kindness I went back to rent a unit. The woman working the desk when I went back was very dismissive and condescending. It was obvious it was frustrating for her to have to answer any of my questions or to give me any additional information except a "yes" or "no." (The man working with her was from another facility and not familiar with this one, although he was the one helping me). We finished the paperwork, and he told me where I was supposed to go. I asked about the free lock I was supposed to get for registering online, and the woman flippantly said, "It's in the unit," as if "Duh, how did we not know that?" I wasn't familiar with the building or how to get in, but they gave me a card and sent me on my way. I drove over and tried one door. The door opened without the key, so once inside I tried to find my way around. I was lost and confused. I walked back to the main office. The guy told me, no, it was another entrance. The woman said rudely to him, "Give her a map," as if he were stupid. I asked him to please walk out and SHOW me the correct entrance. He kindly did. I then walked back to my car and drove to another entrance. The door opened without the key, but I was still lost. Somehow I found my way to my unit upstairs, but the door wouldn't open. At this point I was ready to cancel the whole thing and just ask for my money back. I was almost in tears. Why couldn't they have just walked me over and shown me around this facility? I went back downstairs, and there was another woman unloading her car. I asked her if she was familiar with how this worked, and she took me back and helped me get in the door to my unit (the door was "locked" with a plastic tie that ideally needed scissors to cut off; the other customer tried using her key to "cut" the tie. After 5 minutes, she was able to get it off. We opened the door, and there was no lock inside. I walked BACK to the main facility, and the man gave me a lock. Then I went back to the unit to unload boxes from my car. The entire experience was upsetting and frustrating. The U-Haul workers both needed to learn customer service skills. The unit is fine, and I am happy with that, but that rudeness affected me for the rest of the day.

Terri B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Silco C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEAN H.  |  Overall Experience 
Rating:
4.0

All of the staff I encountered were extremely helpful and courteous. the phone, regional dispatchers on the other hand....

David E S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph C.  |  Online Move In 
Rating:
5.0

Josh was extremely helpful in renting a new storage space to me and his co-worker, who's name idk, helped me rent a truck, which saved my day! Thank you!

Jameson H.  |  First Impressions 
Rating:
5.0

I only needed short term storage for my valuables while the forest fires threatened my home. Your kind offer of 30 days complementary Storage worked out perfectly for me. Thank you very much.

Kjell R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

batinah d.  |  Overall Experience 
Rating:
2.0

we ended up leaving and not using storage facility

Jerenai L.  |  Online Move In 
Rating:
1.0

I moved to Portland to take care of my mother and my property was an estacada and my property got burnt down two days after I rented the storage unit so I didn't have nothing to put in it and the day I came into it closed out the storage unit it still tried to charge me I never used the unit once and it was it was open the day that they needed it to be open still trying to charge me I'm headed disaster in my life and two of them and they're still trying to charge me money and I didn't even use the facility

lawrence h.  |  Overall Experience 
Rating:
3.0

The ramp coming out of the storage facility closest to Columbia Blvd. is quite steep and a couple times we even lost control of the furniture cart and had it go down the ramp by itself and some items fell off. Also, the parking/loading area near the storage facility is too tight: the spaces are small and there's not much room to load and often the spots are full of cars from other uhaul customers who are not loading/unloading to the storage units.

Jessica R.  |  Overall Experience 
Rating:
5.0

David & Christa(sp) were a pleasure to work with and very attentive and efficient!

Robb H.  |  First Impressions 
Rating:
4.0

It was stressful not being able to complete the move out process on the website. I really appreciate the people that I talked to over the phone that were able to assist me when the website wasn't working.

MacKenzie G.  |  Overall Experience 
Rating:
5.0

I had to evacuate my home due to the fires. Your offer of a complementary one month rental is very much appreciated.

Kjell R.  |  First Impressions 
Rating:
4.0

Finding my way around the building the first time was extremely confusing. A map of some kind would be useful.

Anthony L.  |  Online Move In 
Rating:
4.0

Rates are high,

Herman B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN D.  |  First Impressions 
Rating:
5.0

The girl that helped me check in was the most amazing person. She was so kind and helpful. She really went above and beyond to get us settled and make sure we had everything we needed. I wish I could remember her name because she deserves all the kudos in the world! Please look up the records if possible and give her the credit she deserves!

Jodi J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan B.  |  Overall Experience 
Rating:
5.0

Thank you

Charity J.  |  Overall Experience 
Rating:
5.0

friendly and helpful

kenneth m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ares j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mumui T.  |  First Impressions 
Rating:
5.0

Using Uhaul storage at Columbia Blvd has been great. The people were great, finding me a unit (calling when one opened), and getting me set up. I like everyone I've interacted with at that location.

PATRICK T.  |  Overall Experience 
Rating:
4.0

I just wish I was pro rated on the 1st when I moved everything out of storage. If I had moved everything out one day before I would have saved $90

ZACHARY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna S.  |  Overall Experience 
Rating:
5.0

The ladies that worked on Sunday were so friendly and helpful! Renting the truck and storage unit was a breeze.

sadie b.  |  First Impressions 
Rating:
3.0

I'm very bothered that your employees were not wearing masks. Not even an attempt to have them around their necks. Nothing. No masks. No signs with any policies on wearing masks. Not on the store, and not in the storage facility. I'm rating my overall experience based on this fact.

THERESE G.  |  Overall Experience 
Rating:
4.0

Would’ve preferred access later than 7pm if not 24 hours.

Ayrian Q.  |  Overall Experience 
Rating:
2.0

THE FRUSTRATING: 1) Access code was clear & rcvd quickly, however it was nearly impossible to locate my unit with available signage. No unit maps posted in storage area. Had to visit office for help. They gave me a paper map--so not at all contact free. 2) We moved a completely full 15' truck--furniture, boxes. The access to my unit was up a winding ramp and through 2 regular size doors which were difficult at best to prop open. The location has many dock doors, all locked and unavailable for customer use (I was told by office). Told it was a "liability issue". Moving up that ramp was a bigger liability issue IMO. Took 2 hours to load truck for long distance move and 4 hrs to unload to storage. THE GOOD: 1) Staff was friendly. 2) Unlimited, free use of moving "carts". 3) Building & unit were clean and well-maintained 4) Free filtered water available in office. (No bottled water available for purchase). BOTTOM LINE: It would have been much easier to have access through dock doors. I mean, what's the point of their existence?

STEPHANIE W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jason S.  |  Overall Experience 
Rating:
5.0

Friendly customer service! I'm very satisfied with my unit!

Linda J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter H.  |  Overall Experience 
Rating:
2.0

Putting indications on the floor or the walls to show number indications. Or maps, placed in multiple areas with a "you are here" dot. The people and the price were great. I loved the first month free with a rental. Getting lost isn't fun

jordan s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shaker m.  |  First Impressions 
Rating:
3.0

Staff was excellent and kind every time I interacted with them. David was especially nice and found a unit that worked best for me because I have rheumatoid arthritis.

Carol R.  |  Overall Experience 
Rating:
4.0

The people are friendly and courteous. My only complaint is that the person I originally spoke with and made agreements with, over the phone, failed to note the arrangements/agreements so that when I arrived to pick up van the person at desk had no idea and though I was 'in the system' the details of time/days and mileage were not. Thankfully the clerk was unruffled when I pointed out the difference between her contract and the agreement/arrangement made previous day over phone with the manager. She called manager and got everything straightened out. However, it was a bit disconcerting that had to take time to reiterate what had previously been planned/agreed to on phone.

susan l.  |  Overall Experience 
Rating:
3.0

General manager was a nice guy he’s a complete a hole

Michael L.  |  Overall Experience 
Rating:
5.0

I enjoyed the professional customer service experience. Mr. David Reynolds was a superb agent and very friendly, helpful and courteous .

Michelle J.  |  First Impressions 
Rating:
4.0

Looking forward to when the construction is complete 👍

Joel D.  |  First Impressions 
Rating:
4.0

The facility is clean, but access to storage units is difficult.

Robert S.  |  First Impressions 
Rating:
5.0

My whole day started off rough, Only to find my self standing in front of Amanda Echols, My whole day changed i found Amanda to be very professional,and knowledgeable i am a very satisfied customer.

richard g.  |  First Impressions 
Rating:
4.0

Everyone was pleasant and professional. THANK YOU! THERESA!

theresa w.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly, helpful and knowledgeable. They help me make the right choices in all aspects of my relocation. The staff in Indianapolis Indiana was also on top of their game.

Laquila H.  |  First Impressions 
Rating:
5.0

I've been waiting to move in for a while but love clean heated units, moving out of one storage place (no name) due to my stuff getting wet high prices, very excited. Thanks uhaul....

Tracey b.  |  First Impressions 
Rating:
1.0

unit is 2 blocks from a steep ramp. Electrical cords you cannot roll a cart over. No mattress cart, high lift blockedmain hallway couldn’t be moved, dusty, dirty, no self access need employee to open

McKenzie H.  |  First Impressions 
Rating:
5.0

You guys are very friendly and blessed,your manager is very good at what he does.Stay with him !

Fie W.  |  Overall Experience 
Rating:
5.0

Everything went perfect I had a good experience

Michael L.  |  First Impressions 
Rating:
5.0

The staff were friendly and efficient

MATTHEW W.  |  Overall Experience 
Rating:
4.0

Thanks

Terry S.  |  Overall Experience 
Rating:
5.0

Easy to access and the carts for user needs were a god send. thank you so much.

dennis w.  |  Overall Experience 
Rating:
5.0

There was a young Lady there whom was very thorough and outstanding in getting me setup and explaining all the info that I needed.

theresa w.  |  First Impressions 
Rating:
4.0

Everyone in the office pooled their resources to solve a confusing situation. I ended up getting exactly what I needed.

Terry S.  |  First Impressions 
Rating:
5.0

They were super helpful, flexible and great!

Cynthia P.  |  Overall Experience 
Rating:
3.0

Communication issues. I would ask someone when the delivery was set to arrive and then they would just say that the driver would call me. I had to call 3 times in 24 hours to know when box would come

Guthrie S.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff. My order (ubox and pickup truck) were set up and ready when I arrived.

Ada D.  |  Overall Experience 
Rating:
5.0

Friendly, great communication, fairly quick, easy, recommended!

michael g.  |  Overall Experience 
Rating:
5.0

I had an excellent experience with all Uhaul facilities that were contacted for this move. All of my goods made it across country in perfect condition.

Maureen F.  |  Overall Experience 
Rating:
5.0

Great location and even better staff. Most of the locations are all the same the staff is what sets them apart and I would definitely go out of my way to go here. Very accommodating

Chris H.  |  Overall Experience 
Rating:
1.0

Horrible

Rachel R.  |  First Impressions 
Rating:
1.0

The entire door of my Ubox being torn off and as a repercussion, my items sustained significant damage that falls on my insurance. Insurance should not be responsible for company negligence.

Jamie M.  |  Overall Experience 
Rating:
4.0

Was impressed with Olivia. The girl who delivered the Ubox to our new address

Daniel G.  |  Overall Experience 
Rating:
5.0

Ubox so not all apply. Never went to facility. Staff were phenomenal and made process easy. Would definitely use again and recommend to others.

Jennifer H.  |  Overall Experience 
Rating:
1.0

I rented a UBox and hired movers to move my stuff. I wound up breaking a sweat and moving my own stuff because only one guy shoed up for the first hour. Waste of money. Should have done it myself.

Kristen B.  |  Overall Experience 
Rating:
5.0

Pleasant experience.

Eloy R.  |  Overall Experience 
Rating:
5.0

I could not be happier with my U-box experience. My box arrived promptly in ATL and was moved safely to Portland, OR. I have opened all of my things and everything remained undamaged!! Thank you!

Brittney V.  |  Overall Experience 
Rating:
5.0

Excellent

Miranda N.  |  Overall Experience 
Rating:
4.0

I did not go to the facility. I am rating my experience. I had a pod delivered and picked up. The delivery driver was excellent. Coordination was excellent also. Especially since it was around a holi.

Michelle S.  |  Overall Experience 
Rating:
1.0

Poor communication with management.

Justin H.  |  Overall Experience 
Rating:
5.0

Service was quick, prompt, and helpful. Would recommend!

Hunter C.  |  Overall Experience 
Rating:
5.0

Na

Samantha R.  |  Overall Experience 
Rating:
5.0

Great

Joshua M.  |  Overall Experience 
Rating:
5.0

I had a Ubox so not much of this survey applies. However, the local staff were always great and the lady that dropped my Ubox off was awesome! They were also awesome when I came in to pick up stuff

Arnita T.  |  Overall Experience 
Rating:
2.0

No call when box arrived. Delivery error resulted in a week of double rent. Had to pay for movers on a day no box was delivered. Had to then move unassisted. Los hundreds $.Only 50 dollar compensation

Caitlin M.  |  Overall Experience 
Rating:
3.0

Nice people but unwilling to reimburse me a NSF bank fee after taking money out of my account for a Ubox that I had closed out weeks prior to the transaction. Totally their fault.

Jenifer H.  |  Overall Experience 
Rating:
5.0

Good

Gary B.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and professional with me there! Amanda, A.J. and the General Manager were super great! I would for sure go back to them when I need to move again.

Jonathan K.  |  Overall Experience 
Rating:
4.0

Used storage boxes -- drive up bay made getting items in and out of storage boxes very easy. If did not live 20 minutes away would have kept two boxes over the single storage unit now using.

Rea x.  |  Overall Experience 
Rating:
5.0

I was very happy with the facility and the staff at the U-Haul on N Columbia. They accommodated me for a big move into storage and then a big move out, involving large semi trucks in their lot.

denise d.  |  Overall Experience 
Rating:
5.0

NA

Nichole W.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly

Josh M.  |  Overall Experience 
Rating:
5.0

Great experience!

Brian S.  |  Overall Experience 
Rating:
5.0

I did not visit the facility. My Uboxes were delivered and picked up by Aimee. Aimee was on time, professional, and friendly. She deserves a pay raise!

lori c.  |  Overall Experience 
Rating:
5.0

Rented a UHaul pod to be delivered to Arizona and then delivered to our home in Oregon.. Worked well and the service from UHaul was fantastic at both ends from delivery, transit and pick up!

Francine M.  |  Overall Experience 
Rating:
4.0

We had a good experience with U-haul.

Vanessa W.  |  Overall Experience 
Rating:
4.0

Everything seems to be in order. No complaints here.

phillip h.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top