Customer Reviews for U-Haul Storage at Columbia

1746 reviews

955 N Columbia Blvd   Portland, OR 97217
(Near I-5 and N Columbia Blvd)

(503) 278-4360

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 278-4360

955 N Columbia Blvd
Portland, OR 97217
(Near I-5 and N Columbia Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

LaVina (LaVonda?) and Tyler, and the rest of the crew did an excellent job at customer service, and at being very responsive and helpful. Thanks!

Carole G.  |  Overall Experience 
Rating:
3.0

interior was gross. engine revved and truck lurched at complete stops while standing on the break

Judd M. 
Rating:
3.0

Average is because you can't reach them by phone but when you come in there's 4 guys standing around twiddling their thumbs. Average because I was given a u-haul van with a cut gas line, forcing me to come back, change all my plans. Was told that the vans continually have cut gas lines but the facility is apparently too cheap to put some extra security/walls around it despite the loss in vans and a poor customer experience. I came here because the reviews were good so I definitely hoped for better.

Stefanie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vonne W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALLISON LEE J. 
Rating:
5.0

Customer did not leave a comment.

ARCELLUS S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA D. 
Rating:
5.0

Customer did not leave a comment.

PETER MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

DAN P.  |  First Impressions 
Rating:
2.0

We got stuck in an on-site elevator. :/ not fun at all.

YAZMEN W.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

Thank you for such excellent and attentive care. The service reps who assisted me were professional and friendly, but I would especially like to commend Eric. He went out of his way to be helpful and made what was a terribly stressful and sad moving experience go as smoothly as possible. I can't thank y'all enough!

Diane J. 
Rating:
3.0

Customer did not leave a comment.

HENRY K. 
Rating:
5.0

Everyone here is always so friendly. The woman who cleans the rigs is super nice. The people working the registers are also nice. Keep it up!

Heather K. 
Rating:
3.0

Overcharged for gas. Returned with the correct amount and still charged for gas

richard C. 
Rating:
3.0

Hidden fees in Oregon. Excessive tax was not disclosed when reservations were made.

Richard W. 
Rating:
5.0

We had a good experience. We are moving close to that area and needed a storage space. My wife and I drove to see what the actual 5x10 looks like in person. It was nice having the display units in the lobby to look at. I can't remember the name of the person that helped us but he was pleasant and helpful. We got what we needed and it was easy. Thanks

Chris B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Franklin G. 
Rating:
4.0

Good job ! Thxs

MARIAN S.  |  First Impressions 
Rating:
5.0

I had a brand new van (165 miles on the odometer), so the equipment was first rate. No muss, no fuss with both picking the van up and dropping it off. The van and experience were perfect for what I needed.

DAVID R. 
Rating:
5.0

That was the best running moving truck I think i have ever driven! Thank you for the great experience.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Aimee A. 
Rating:
5.0

Customer service was great on the phone and in person! Friendly, helpful and knowledgable

Luke K. 
Rating:
4.0

Create a better way to explain the charges that will be added to the bill and have mutual understanding of the gas gauge level when leaving the lot and offer to find better price deals that would help with saving the customer a few bucks.

DAREN DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Carole G. 
Rating:
3.0

Stop harassing motorcycle riders for hauling their bikes

FOX J M. 
Rating:
3.0

Be available by phone more often. I called in 3 different time over the period of my two rentals and I waited for over 10 minutes each call before speaking with someone.

SEAN MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

people working at the location seemed to not care about anything. I was givien a van with almost 1/2 a tank less than what the agreement said. They said it would be fixed but it wasn't when it was returned and lucky I over filled it. When pulling in to return a worker with her small dog where in the return tent and dog almost ran under the truck. Did not seem like a professional place.

Andrew F. 
Rating:
4.0

Customer did not leave a comment.

Ted S. 
Rating:
5.0

The customer service representative was great he had a positive attitude and was very helpful

WILLIAM HARLEY C. 
Rating:
5.0

The guy who helped me was excellent. Prepped with all the details. Kind and funny. I had excellent service from him (Eric).

ERIC L. 
Rating:
5.0

Customer did not leave a comment.

SAM M. 
Rating:
2.0

Actually have the vehicle where it's supposed to be but hiding behind the building.

Cody C. 
Rating:
1.0

Not swindling customers, actually maintaining your vehicles so they function, and honoring your employee's words about gas reimbursement would all be good places to start.

Rebecca R. 
Rating:
4.0

Customer did not leave a comment.

Alan E. 
Rating:
5.0

Customer did not leave a comment.

KEALI'I KILINAHE B. 
Rating:
5.0

Customer did not leave a comment.

AMY D. 
Rating:
1.0

Customer did not leave a comment.

ken G.  |  Overall Experience 
Rating:
3.0

Fuel level was marked 5/8' on my contract but when I went out to truck to look over things, the gas needle was actually touching the 1/2 tank mark. I came back and told rental agent and he said I had to go to website to note discrepancy, which I did. While on that site I was instructed to take a photo of gauge, which I did. You have that picture. When I turned in this 15 foot truck, the gas needle had actual space s (vs. touching) between the gas needle and the 1/2 tank mark. Agent said he couldn't process my contract completion because your entire UHaul system was down across the country. I'd made a point to fill tank to slightly more than what it had been when I picked it up. (I have picture of the gauge) I was told I'd get email of final contract when system was back up. When I got that closing statement- I had been charged for gas. This is a rip off! That charge must be reversed. Do you do this to everyone? I tried to call to get this corrected but the wait time was “more than twenty minutes”, (which I didn't have) Please look at photo I sent originally. Not sure if I can send photo of end of rental tank level, I using this survey. I'll try, but if ir can't be done, let m know how to send it to you. I won't drop this until the unfair gas charge and tax are credited back to me.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Amazing service!

Chris G. 
Rating:
3.0

Customer did not leave a comment.

RAZVAN ANDREI B. 
Rating:
5.0

Customer did not leave a comment.

Alisa N. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
2.0

They need to be more accommodating to customers. They would not come out to do over the preinspection even though I had asked. The truck had many little dings that was not sure if I need to record and it was covered in grass. I did not want to be responsible for these things and just wanted them to look at it, with social distance of course.

PETER L. 
Rating:
5.0

I can't recall the name of the guy that helped me, but when I came to get the trailer, I had a wiring issue on my truck. He went out of his way to help me figure out the issue and fix the wiring. Very pleased at the service I got!

BRYAN E. 
Rating:
4.0

N/A

Cheyenne W. 
Rating:
5.0

Easy return! Again wonderful customer service! Moves can be so stressful- your company made this journey easy! Thank you!

ELIZABETH A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

LaVina W.  |  First Impressions 
Rating:
5.0

The guy that helped me was really nice, and made it super easy with me to get everything done.

TINAMARIE G. 
Rating:
5.0

Customer did not leave a comment.

L PADEN P. 
Rating:
4.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

The two men working on Sunday were very helpful!! Thanks!

Susan M. 
Rating:
5.0

Contactless check in needs some process improvements. Not at all intuitive or smooth. Staff there were helpful in sorting it out but the whole thing took much longer to do than it should have, and should not have required outside help.

Jon U. 
Rating:
5.0

I wasn't sure what to expect for the online check in. You definitely need a fully-charged phone. There are a lot of photos to take! And I somehow lost my connection to the original page, and then couldn't reconnect. It might be helpful to have a note that says to go inside for the keys and THEN FINISH THE CHECKIN PROCESS.

Patrick T. 
Rating:
3.0

Customer did not leave a comment.

Jonathan W. 
Rating:
1.0

For the second time the truck did not have the equipment I requested. Charges for gas are not made clear, seems really shady.

Jake C. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

Excellent customer service by the staff of this location made all the difference. I will use this location anytime I need a truck rental.

ELIZABETH A. 
Rating:
5.0

I was greeted by friendly staff, super easy and quick set up! Keep up the good work. I'll definitely recommend to family and friends for they moving needs.

BRENILYN T. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
2.0

Customer did not leave a comment.

Amber K. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey B. 
Rating:
5.0

Helpful from start to finish

SUSAN D.  |  Overall Experience 
Rating:
2.0

So when i checked in The have a guy worls there with too much personal issues Worst customer service i got in my life His name Chris

Doron T. 
Rating:
1.0

Staff at this location were extremely rude and unhelpful. Office was frequently abandoned and the only staff member I could find when walking around was aggressively unhelpful and seemed to resent his job and his life. I have worked with UHaul in multiple cities/states and never dealt with staff like this before. When the time comes to relocate from my new city I will not be using UHaul for the move. Additionally, one of my items was broken, despite being packed correctly; under normal circumstances I would write this off as “stuff happens” but when viewed in concert with the above it just adds to my disappointment.

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

Kielly L. 
Rating:
5.0

I am trying to pay balance but online order is closed. I called the 1-800 number and was on hold for 30 min before I hung up - no answer. Waiting on the local contact to call back. PLEASE take my payment!!!!

Michelle C. 
Rating:
4.0

The equipment pickup experience still takes too long, and even though I uploaded my license the night before, I had to do it again at the counter. It's just a lot of annoying waiting. Other car shares are much more streamlined.

RACHEL ANN S. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer service was excellent. Gentleman behind counter was patient and excellent at his job. He needs a raise.

Sabrina H.  |  First Impressions 
Rating:
5.0

Anita is the best, she made my experience and last day in Portland one of my best. Grateful for her kindness and attention to detail.

Bethann C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

instructions needed on door incomplete about whether we should enter or not. Only instructions about wearing masks

BILL C M W. 
Rating:
3.0

The container was delivered to my home so I cannot rate “the location”. Phone interactions were helpful & cordial. Everything went smoothly. I needed a larger container than the one recommended which seemed to be a backward business model whereas most would sell up instead of down. Overall the experience was a positive one.

Margaret L. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Twilla H. 
Rating:
5.0

Everything went very smooth, couldn't have been better.

RONALD K. 
Rating:
4.0

Customer did not leave a comment.

BONNIE W. 
Rating:
3.0

I haven’t talked to Anita (Columbia location manager) yet, but I remember her from Powell location. She is a top notch employee which makes this review unfortunate .However, her new male employee (heavy set with glasses) was slightly rude, a bit abrasive and his way of expressing “the way it is” was offensive. It was as if my business was in question or not wanted. I was told over the phone (great customer service btw) first month free if I rent a 1-way Uhaul and in tandem with my storage rental. When I showed up in advance see the unit and do paperwork at Columbia I was told I do not get the first month free since I didn’t show up with the moving truck (scheduled with a cc for later that day) first. That seems to be a trust issue with bad customers. I have a history of positive business already in the Uhaul system so to not receive the offer I was told, even those apparently it will be the second month IF I show up with a rented truck for drop off. Then, when I picked up my Uhaul as scheduled later and told the Clackamas location manager he said the guy not honoring the deal (at Columbia) without the moving truck in my possession was ridiculous. However, he then told me that the truck I was renting couldn’t be a 1-way because Clackamas owns the truck. I was never told by phone reservation or Columbia about any possibility that I would incur more miles to return back to Clackamas because they own that particular moving van. In short, my plans to move got set back 4-6 rearranging my move because of the above situations there were more potential out of pocket to rent both the storage space and Uhaul. Frankly, I would have cancelled if it wasn’t for needing to move quickly and my cc already used for reservations with Uhaul. Not a memorable experience at all.

Rod B.  |  First Impressions 
Rating:
5.0

Very good customer service

KUMARI REESON W. 
Rating:
5.0

Customer did not leave a comment.

Heather K. 
Rating:
5.0

Customer did not leave a comment.

MURRAY T. 
Rating:
5.0

I want to let you know that AJ needs a raise he went above and beyond to an excellent service. He was always there to answer question and helping. I would highly recommend this place to everyone. I give this place a 10 star. The only thing I would change is when you walk in the storage area it smell like a nursery with all the baby things in front door area. But the service is amazing.

Carolyn P.  |  Overall Experience 
Rating:
5.0

Pretty speedy operation overall, nicely marked/laid out for covid safety.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

BEN K. 
Rating:
1.0

The first time I saw the facility I asked the guy working about it, and he was very helpful and knowledgeable. Because of his kindness I went back to rent a unit. The woman working the desk when I went back was very dismissive and condescending. It was obvious it was frustrating for her to have to answer any of my questions or to give me any additional information except a "yes" or "no." (The man working with her was from another facility and not familiar with this one, although he was the one helping me). We finished the paperwork, and he told me where I was supposed to go. I asked about the free lock I was supposed to get for registering online, and the woman flippantly said, "It's in the unit," as if "Duh, how did we not know that?" I wasn't familiar with the building or how to get in, but they gave me a card and sent me on my way. I drove over and tried one door. The door opened without the key, so once inside I tried to find my way around. I was lost and confused. I walked back to the main office. The guy told me, no, it was another entrance. The woman said rudely to him, "Give her a map," as if he were stupid. I asked him to please walk out and SHOW me the correct entrance. He kindly did. I then walked back to my car and drove to another entrance. The door opened without the key, but I was still lost. Somehow I found my way to my unit upstairs, but the door wouldn't open. At this point I was ready to cancel the whole thing and just ask for my money back. I was almost in tears. Why couldn't they have just walked me over and shown me around this facility? I went back downstairs, and there was another woman unloading her car. I asked her if she was familiar with how this worked, and she took me back and helped me get in the door to my unit (the door was "locked" with a plastic tie that ideally needed scissors to cut off; the other customer tried using her key to "cut" the tie. After 5 minutes, she was able to get it off. We opened the door, and there was no lock inside. I walked BACK to the main facility, and the man gave me a lock. Then I went back to the unit to unload boxes from my car. The entire experience was upsetting and frustrating. The U-Haul workers both needed to learn customer service skills. The unit is fine, and I am happy with that, but that rudeness affected me for the rest of the day.

Terri B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vito P. 
Rating:
4.0

They did a great job, especially dropping off the pod to a fairly difficult place (45 deg angle to steep slope, at traffic pinch point)! also, really nice to see women in the trades - give them a raise, they were great.

Virginia M. 
Rating:
5.0

Customer did not leave a comment.

ANDREA H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

The web site lists 24 hour return; but, the process for returning after hours was daunting. Even though my phone said Location Services were on, the web site consistently refused to complete the return process saying my Location Services were not on. As for personnel, a personal item belonging to my brother was dropped off at his new apartment building. That was service above and beyond expectations.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

David S.  |  First Impressions 
Rating:
3.0

Hustle out to the drop off area, act friendly and interested and professional

SHAULA ELIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

Stephanie G. 
Rating:
5.0

I was overcharged for gas but was able to quickly get it handled with customer service who were great, understanding and fast to fix it. Thank you again.

Travis K. 
Rating:
5.0

Customer did not leave a comment.

BRYAN E. 
Rating:
3.0

Have more workers working as this location seems to be busy.

Jasmine H. 
Rating:
5.0

Customer did not leave a comment.

SEBASTIAN SATNAM P. 
Rating:
3.0

Customer did not leave a comment.

ATUR D. 
Rating:
4.0

Customer did not leave a comment.

THOMAS LEE C. 
Rating:
1.0

I came in to the store after making my reservation. There were about 4-5 associates and wine behind the counter. I started the process to pick up my trailer. The other associates were talking and moving pallets of boxes. While trying to speak with one of the reps another associate with grey hair and undercut was banging on the boxes with a stick saying see how annoying I can be. I had to yell so the rep could hear me and I could jot hear a single thing besides someone 4 feet behind me banging purposely making noise. Stating he is being annoying. Everyone working thought it was funny. Beyond unprofessional uncomfortable situation. Will never comeback

Adam D. 
Rating:
5.0

Repair equipment and clean it better. Since it wasn't clean perhaps it also wasn't sanitized

BRUCE DOUGLAS L. 
Rating:
5.0

The staff was very helpful.

brenton C. 
Rating:
1.0

I was very disappointed because I made my reservation on Friday night online and the rate/mile was $0.79 but when I picked up the Cargo Van I was charged $1.09. This was very misleading. I wouldn't necessarily blame the location I went to as I scheduled online, but the person helping me didn't provide explanation or correct this issue.

Rick F. 
Rating:
5.0

Great customer service!

Robert B. 
Rating:
5.0

Customer did not leave a comment.

KELLY E. 
Rating:
5.0

Customer did not leave a comment.

SIENNA JACQULYN L. 
Rating:
3.0

Overpriced

JAYLEN KALEB E. 
Rating:
5.0

Our truck had check engine light on the whole way. I took it to a uhaul center to be diagnosed in Medford, Oregon on the first travel day. Mechanic temporarily fixed the check engine light problem. That mechanic told me, "if the light comes on again, just keep driving it until the thing breaks down." This seemed extremely unsafe as i drove across the country in vast areas with no cellular service. The next morning the check engine light came on after about 30 minutes of driving. Then I called roadside assistance when i reached Albuquerque, after the light had been in for 3 days. They dispatched a mechanic. He couldn't fix the check engine light. He then instructed me to shift the transmission differently, but I had been driving it on cruise control and that didn't seem to correspond with the check engine light. This was a very stressful 3,000 mile trip due to equipment failure, mechanic ineptitude, uhauls lack of interest in their equipment, uhauls inability to take care of their with customers wellbeing and safety! Fix your equipment, don't let people drive across the country with malfunctioning equipment. Diagnose and fix your equipment. This has been a horrible experience!

David W. 
Rating:
5.0

Customer did not leave a comment.

Silco C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEAN H.  |  Overall Experience 
Rating:
4.0

All of the staff I encountered were extremely helpful and courteous. the phone, regional dispatchers on the other hand....

David E S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph C.  |  Online Move In 
Rating:
5.0

Josh was extremely helpful in renting a new storage space to me and his co-worker, who's name idk, helped me rent a truck, which saved my day! Thank you!

Jameson H.  |  First Impressions 
Rating:
5.0

I only needed short term storage for my valuables while the forest fires threatened my home. Your kind offer of 30 days complementary Storage worked out perfectly for me. Thank you very much.

Kjell R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

batinah d.  |  Overall Experience 
Rating:
2.0

we ended up leaving and not using storage facility

Jerenai L.  |  Online Move In 
Rating:
1.0

I moved to Portland to take care of my mother and my property was an estacada and my property got burnt down two days after I rented the storage unit so I didn't have nothing to put in it and the day I came into it closed out the storage unit it still tried to charge me I never used the unit once and it was it was open the day that they needed it to be open still trying to charge me I'm headed disaster in my life and two of them and they're still trying to charge me money and I didn't even use the facility

lawrence h.  |  Overall Experience 
Rating:
3.0

The ramp coming out of the storage facility closest to Columbia Blvd. is quite steep and a couple times we even lost control of the furniture cart and had it go down the ramp by itself and some items fell off. Also, the parking/loading area near the storage facility is too tight: the spaces are small and there's not much room to load and often the spots are full of cars from other uhaul customers who are not loading/unloading to the storage units.

Jessica R.  |  Overall Experience 
Rating:
5.0

David & Christa(sp) were a pleasure to work with and very attentive and efficient!

Robb H.  |  First Impressions 
Rating:
4.0

It was stressful not being able to complete the move out process on the website. I really appreciate the people that I talked to over the phone that were able to assist me when the website wasn't working.

MacKenzie G.  |  Overall Experience 
Rating:
5.0

I had to evacuate my home due to the fires. Your offer of a complementary one month rental is very much appreciated.

Kjell R.  |  First Impressions 
Rating:
4.0

Finding my way around the building the first time was extremely confusing. A map of some kind would be useful.

Anthony L.  |  Online Move In 
Rating:
4.0

Rates are high,

Herman B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN D.  |  First Impressions 
Rating:
5.0

The girl that helped me check in was the most amazing person. She was so kind and helpful. She really went above and beyond to get us settled and make sure we had everything we needed. I wish I could remember her name because she deserves all the kudos in the world! Please look up the records if possible and give her the credit she deserves!

Jodi J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan B.  |  Overall Experience 
Rating:
5.0

Thank you

Charity J.  |  Overall Experience 
Rating:
5.0

friendly and helpful

kenneth m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ares j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mumui T.  |  First Impressions 
Rating:
5.0

Using Uhaul storage at Columbia Blvd has been great. The people were great, finding me a unit (calling when one opened), and getting me set up. I like everyone I've interacted with at that location.

PATRICK T.  |  Overall Experience 
Rating:
4.0

I just wish I was pro rated on the 1st when I moved everything out of storage. If I had moved everything out one day before I would have saved $90

ZACHARY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna S.  |  Overall Experience 
Rating:
5.0

The ladies that worked on Sunday were so friendly and helpful! Renting the truck and storage unit was a breeze.

sadie b.  |  First Impressions 
Rating:
3.0

I'm very bothered that your employees were not wearing masks. Not even an attempt to have them around their necks. Nothing. No masks. No signs with any policies on wearing masks. Not on the store, and not in the storage facility. I'm rating my overall experience based on this fact.

THERESE G.  |  Overall Experience 
Rating:
4.0

Would’ve preferred access later than 7pm if not 24 hours.

Ayrian Q.  |  Overall Experience 
Rating:
2.0

THE FRUSTRATING: 1) Access code was clear & rcvd quickly, however it was nearly impossible to locate my unit with available signage. No unit maps posted in storage area. Had to visit office for help. They gave me a paper map--so not at all contact free. 2) We moved a completely full 15' truck--furniture, boxes. The access to my unit was up a winding ramp and through 2 regular size doors which were difficult at best to prop open. The location has many dock doors, all locked and unavailable for customer use (I was told by office). Told it was a "liability issue". Moving up that ramp was a bigger liability issue IMO. Took 2 hours to load truck for long distance move and 4 hrs to unload to storage. THE GOOD: 1) Staff was friendly. 2) Unlimited, free use of moving "carts". 3) Building & unit were clean and well-maintained 4) Free filtered water available in office. (No bottled water available for purchase). BOTTOM LINE: It would have been much easier to have access through dock doors. I mean, what's the point of their existence?

STEPHANIE W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jason S.  |  Overall Experience 
Rating:
5.0

Friendly customer service! I'm very satisfied with my unit!

Linda J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter H.  |  Overall Experience 
Rating:
2.0

Putting indications on the floor or the walls to show number indications. Or maps, placed in multiple areas with a "you are here" dot. The people and the price were great. I loved the first month free with a rental. Getting lost isn't fun

jordan s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shaker m.  |  First Impressions 
Rating:
3.0

Staff was excellent and kind every time I interacted with them. David was especially nice and found a unit that worked best for me because I have rheumatoid arthritis.

Carol R.  |  Overall Experience 
Rating:
4.0

The people are friendly and courteous. My only complaint is that the person I originally spoke with and made agreements with, over the phone, failed to note the arrangements/agreements so that when I arrived to pick up van the person at desk had no idea and though I was 'in the system' the details of time/days and mileage were not. Thankfully the clerk was unruffled when I pointed out the difference between her contract and the agreement/arrangement made previous day over phone with the manager. She called manager and got everything straightened out. However, it was a bit disconcerting that had to take time to reiterate what had previously been planned/agreed to on phone.

susan l.  |  Overall Experience 
Rating:
3.0

General manager was a nice guy he’s a complete a hole

Michael L.  |  Overall Experience 
Rating:
5.0

I enjoyed the professional customer service experience. Mr. David Reynolds was a superb agent and very friendly, helpful and courteous .

Michelle J.  |  First Impressions 
Rating:
4.0

Looking forward to when the construction is complete 👍

Joel D.  |  First Impressions 
Rating:
4.0

The facility is clean, but access to storage units is difficult.

Robert S.  |  First Impressions 
Rating:
5.0

My whole day started off rough, Only to find my self standing in front of Amanda Echols, My whole day changed i found Amanda to be very professional,and knowledgeable i am a very satisfied customer.

richard g.  |  First Impressions 
Rating:
4.0

Everyone was pleasant and professional. THANK YOU! THERESA!

theresa w.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly, helpful and knowledgeable. They help me make the right choices in all aspects of my relocation. The staff in Indianapolis Indiana was also on top of their game.

Laquila H.  |  First Impressions 
Rating:
5.0

I've been waiting to move in for a while but love clean heated units, moving out of one storage place (no name) due to my stuff getting wet high prices, very excited. Thanks uhaul....

Tracey b.  |  First Impressions 
Rating:
1.0

unit is 2 blocks from a steep ramp. Electrical cords you cannot roll a cart over. No mattress cart, high lift blockedmain hallway couldn’t be moved, dusty, dirty, no self access need employee to open

McKenzie H.  |  First Impressions 
Rating:
5.0

You guys are very friendly and blessed,your manager is very good at what he does.Stay with him !

Fie W.  |  Overall Experience 
Rating:
5.0

Everything went perfect I had a good experience

Michael L.  |  First Impressions 
Rating:
5.0

The staff were friendly and efficient

MATTHEW W.  |  Overall Experience 
Rating:
4.0

Thanks

Terry S.  |  Overall Experience 
Rating:
5.0

Easy to access and the carts for user needs were a god send. thank you so much.

dennis w.  |  Overall Experience 
Rating:
5.0

There was a young Lady there whom was very thorough and outstanding in getting me setup and explaining all the info that I needed.

theresa w.  |  First Impressions 
Rating:
4.0

Everyone in the office pooled their resources to solve a confusing situation. I ended up getting exactly what I needed.

Terry S.  |  First Impressions 
Rating:
5.0

They were super helpful, flexible and great!

Cynthia P.  |  Overall Experience 
Rating:
3.0

Communication issues. I would ask someone when the delivery was set to arrive and then they would just say that the driver would call me. I had to call 3 times in 24 hours to know when box would come

Guthrie S.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff. My order (ubox and pickup truck) were set up and ready when I arrived.

Ada D.  |  Overall Experience 
Rating:
5.0

Friendly, great communication, fairly quick, easy, recommended!

michael g.  |  Overall Experience 
Rating:
5.0

I had an excellent experience with all Uhaul facilities that were contacted for this move. All of my goods made it across country in perfect condition.

Maureen F.  |  Overall Experience 
Rating:
5.0

Great location and even better staff. Most of the locations are all the same the staff is what sets them apart and I would definitely go out of my way to go here. Very accommodating

Chris H.  |  Overall Experience 
Rating:
1.0

Horrible

Rachel R.  |  First Impressions 
Rating:
1.0

The entire door of my Ubox being torn off and as a repercussion, my items sustained significant damage that falls on my insurance. Insurance should not be responsible for company negligence.

Jamie M.  |  Overall Experience 
Rating:
4.0

Was impressed with Olivia. The girl who delivered the Ubox to our new address

Daniel G.  |  Overall Experience 
Rating:
5.0

Ubox so not all apply. Never went to facility. Staff were phenomenal and made process easy. Would definitely use again and recommend to others.

Jennifer H.  |  Overall Experience 
Rating:
1.0

I rented a UBox and hired movers to move my stuff. I wound up breaking a sweat and moving my own stuff because only one guy shoed up for the first hour. Waste of money. Should have done it myself.

Kristen B.  |  Overall Experience 
Rating:
5.0

Pleasant experience.

Eloy R.  |  Overall Experience 
Rating:
5.0

I could not be happier with my U-box experience. My box arrived promptly in ATL and was moved safely to Portland, OR. I have opened all of my things and everything remained undamaged!! Thank you!

Brittney V.  |  Overall Experience 
Rating:
5.0

Excellent

Miranda N.  |  Overall Experience 
Rating:
4.0

I did not go to the facility. I am rating my experience. I had a pod delivered and picked up. The delivery driver was excellent. Coordination was excellent also. Especially since it was around a holi.

Michelle S.  |  Overall Experience 
Rating:
1.0

Poor communication with management.

Justin H.  |  Overall Experience 
Rating:
5.0

Service was quick, prompt, and helpful. Would recommend!

Hunter C.  |  Overall Experience 
Rating:
5.0

Na

Samantha R.  |  Overall Experience 
Rating:
5.0

Great

Joshua M.  |  Overall Experience 
Rating:
5.0

I had a Ubox so not much of this survey applies. However, the local staff were always great and the lady that dropped my Ubox off was awesome! They were also awesome when I came in to pick up stuff

Arnita T.  |  Overall Experience 
Rating:
2.0

No call when box arrived. Delivery error resulted in a week of double rent. Had to pay for movers on a day no box was delivered. Had to then move unassisted. Los hundreds $.Only 50 dollar compensation

Caitlin M.  |  Overall Experience 
Rating:
3.0

Nice people but unwilling to reimburse me a NSF bank fee after taking money out of my account for a Ubox that I had closed out weeks prior to the transaction. Totally their fault.

Jenifer H.  |  Overall Experience 
Rating:
5.0

Good

Gary B.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and professional with me there! Amanda, A.J. and the General Manager were super great! I would for sure go back to them when I need to move again.

Jonathan K.  |  Overall Experience 
Rating:
4.0

Used storage boxes -- drive up bay made getting items in and out of storage boxes very easy. If did not live 20 minutes away would have kept two boxes over the single storage unit now using.

Rea x.  |  Overall Experience 
Rating:
5.0

I was very happy with the facility and the staff at the U-Haul on N Columbia. They accommodated me for a big move into storage and then a big move out, involving large semi trucks in their lot.

denise d.  |  Overall Experience 
Rating:
5.0

NA

Nichole W.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly

Josh M.  |  Overall Experience 
Rating:
5.0

Great experience!

Brian S.  |  Overall Experience 
Rating:
5.0

I did not visit the facility. My Uboxes were delivered and picked up by Aimee. Aimee was on time, professional, and friendly. She deserves a pay raise!

lori c.  |  Overall Experience 
Rating:
5.0

Rented a UHaul pod to be delivered to Arizona and then delivered to our home in Oregon.. Worked well and the service from UHaul was fantastic at both ends from delivery, transit and pick up!

Francine M.  |  Overall Experience 
Rating:
4.0

We had a good experience with U-haul.

Vanessa W.  |  Overall Experience 
Rating:
4.0

Everything seems to be in order. No complaints here.

phillip h.  |  Overall Experience 
Rating:
5.0

Michael gave me the most clear and thorough instructions and tips I have EVER gotten at ANY uhaul facility. Thanks man!! You rock!

Hannah L.  |  Overall Experience 
Rating:
5.0

U-Box delivery staff was communicative, friendly, and reliable.

Erin V.  |  Overall Experience 
Rating:
2.0

Most staff was abrupt and not friendly. The day we checked out, after a year there, the manage seemed annoyed that he had to help us. He was working on a car in a garage and was not in the main office

chris f.  |  Overall Experience 
Rating:
5.0

We did not use the storage facility, just had our U Box delivered.

ELIZABETH Z.  |  Overall Experience 
Rating:
5.0

Didn’t go to facility but staff dropping off and picking up box were communicative, professional and nice to work with. Would use this service again.

Bethany C.  |  Overall Experience 
Rating:
4.0

I had a problem with the truck I rented, someone had drilled a hole in the gas tank. Matt was extremely helpful, he went out of his way to help!

pedro f.  |  Overall Experience 
Rating:
5.0

Everything went smoothly with our UHaul Box.

diane s.  |  Overall Experience 
Rating:
3.0

Badly undermanned. 1 or 2 people to attempt to serve 6 or 8 people, each customer taking 5 to 20 minutes is inexcusable.

christopher t.  |  Overall Experience 
Rating:
5.0

thank you!

NATALE N.  |  Overall Experience 
Rating:
5.0

Driver was super friendly and gave me some good restaurant recommendations in the area. Thanks!

Elizabeth P.  |  Overall Experience 
Rating:
5.0

Aimee stayed late just so she could deliver our ubox to us at a convenient time for us. Really appreciated the personalized service!

Kaerli C.  |  Overall Experience 
Rating:
2.0

Horrible customer service via phone. Never went to actual location, but had to deal with staff for UBox deliveries. Drivers were great. Office staff not so great, and that is when you can reach them.

Marcus A.  |  Overall Experience 
Rating:
4.0

review

richard W.  |  Overall Experience 
Rating:
5.0

These guys are great.

marty m.  |  Overall Experience 
Rating:
4.0

The only reason I gave 4/5 was because when I first started having my stuff stored I was being harassed by you guys for my bill being past due. Calling once a day to remind me about my bill.

Brent T.  |  Overall Experience 
Rating:
2.0

The Uboxes were supposed to be delivered to the Uhaul on Highway 99 in Vancouver. No one informed us that the delivery address was changed. I was not able to talk to someone to speed up the delivery

nathan n.  |  Overall Experience 
Rating:
5.0

Thanks!

Timothy P.  |  Overall Experience 
Rating:
5.0

This uhaul was awesome. Not only was the ubox useful and affordable but the customer service was AMAZING! They called a day ahead of time, were very friendly and very timely!

Kezia D.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

Back
To Top