U-Haul Storage at Columbia

1624 reviews

955 N Columbia Blvd   Portland, OR 97217
(Near I-5 and N Columbia Blvd)

(503) 278-4360

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(503) 278-4360

955 N Columbia Blvd
Portland, OR 97217

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Adam Z. 
Rating:
5.0

Favorite UHaul site ever. Customer service is beyond what I've experienced at other UHaul locations: fast and friendly with super clean and modern equipment. Will be back!

joseph A. 
Rating:
5.0

Okay so I used uhaul from California to Portland. My drop off location was given to me via text message and didn't work very well and was frustrating. It was the Valvonie in Portland and I couldn't for the life of me find the drop box. The 800 # attendant was a kind of a jerk but gave me a different location (final drop off) and it was amazing! Great service felt so safe and truly made up for the other bad incident. 100% would recommend this whole process thank you so much!!!!

EMILY L. 
Rating:
5.0

Nothing just be there when any one needs equipment

HECTOR HOLGAR L. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
3.0

I had a problem with the cleaning fee was 25.00 I brought the truck back clean but was charged 25.00. This not acceptable and that fee was not stated. It should be stated at the time of the rental

Phillip C. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA JEAN H. 
Rating:
3.0

Next time they could accurately notate the starting gas and mileage, they could clean out the van and not leave trash and debris in it, and they could not erroneously charge me for gas even though I brought it back more full than I got it. They could even make me wait on hold less than 20 minutes to remediate the gas charges if they really wanted to go the extra mile.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
1.0

UHaul you need to audit this location...make a requirement all must mask up and perform professional not like you just hauled yourself out of bed and leave store lights off 30 minutes after shop opens

Leisle R. 
Rating:
4.0

Offer relocation at drop off.

Brandon D. 
Rating:
4.0

I was late so I had to wait on a truck to be sanitized assuming they rented mine that was ready earlier. The gals who helped me were absolutely wonderful! I believe Ashlee was the person who checked me in (I know her name starts with an A) and Ryan sanitized the truck. They were both so kind and friendly and clearly in great moods. Made my hectic morning so much nicer!

Katy A. 
Rating:
5.0

Customer did not leave a comment.

Vijay D. 
Rating:
5.0

There's nothing I'd change they we're all great help.

Sharika J. 
Rating:
3.0

I did all the information via mobile before picking up to save time and when I got there I had to do it all over again.

Cathy B. 
Rating:
2.0

People there are VERY rude and disrespectful!!!

Bruce S. 
Rating:
2.0

Signage is poor, customer service not good. Told me it would be 50 dollars to throw away a box in the dumpster. Worst uhaul I've been to.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Front counter gentleman that rang me out and hooked up the trailer was awesome! Friendly, personable and generally just seemed happy to be there!! Then the gentleman that unhooked me and closed out the rental was equally helpful and honestly just seemed happy to be working at haul. Great job done by all!

Eric S. 
Rating:
5.0

Ashlee Chandler did an AMAZING job. She was super friendly and fast. THANK YOU Ashlee

per N. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
3.0

Our rental went smoothly except that mobile check in really slowed us down. The app didn't recognize the back of the drivers license photo because of the faded address change sticker (OR license), and i had to re-enter a lot of info that I already had entered when making the reservation. The app is pretty glitchy and the chat function was annoying and not helpful :(

Anna B. 
Rating:
3.0

Customer did not leave a comment.

Kelsey L. 
Rating:
5.0

The customer service was excellent, I was really impressed

Courtney S. 
Rating:
5.0

Ashlee is THE BEST!! Give that woman a raise!!

KARA JANE P. 
Rating:
5.0

Customer did not leave a comment.

Eli N. 
Rating:
5.0

If our U Box arrives early at the final destination by a day or more, can you call us and ask if we want it delivered earlier than scheduled? I called and asked and was able to have it delivered, but I think it might have sat there a week if I hadn't called

Brion H. 
Rating:
5.0

Customer did not leave a comment.

SEAN H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Taylor W. 
Rating:
4.0

All of the staff I encountered were extremely helpful and courteous. the phone, regional dispatchers on the other hand....

David E S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph C.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

JOAN I. 
Rating:
5.0

Josh was extremely helpful in renting a new storage space to me and his co-worker, who's name idk, helped me rent a truck, which saved my day! Thank you!

Jameson H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cara H. 
Rating:
4.0

There is a $30 convenience fee if the truck is returned with under a quarter tank. I received the truck with less than a quarter tank and was therefore forced to put extra gas in it or wait in line for a long time to argue about it. Not a huge deal, but not an ideal policy .

Justin R. 
Rating:
1.0

My reservation was altered less than 2 days before pickup, changed from a 26' truck that could be picked up at 7 a.m. nearby to a 20' truck that was located over an hour away and could not be picked up until 10 a.m. I was able to get the reservation adjusted to a 15' truck located 30 mins away that was able to be picked up at 7 a.m. The scheduler I spoke with said the website inappropriately listed the 26' truck size as available and that schedulers only schedule 2 days in advance making it impossible to get a 26' truck. I also attempted to reserve help for the move, but it seems it was never scheduled. I was unable to move all my stuff and was left without help unloading. Aka you fucked me over U-haul and I am now a disgruntled customer. I would've hoped a discount had been offered due to the major inconvenience and poor business model. The only discount I received was to drive the truck an additional 120 miles past my ending location and the scheduler did not add enough miles to the reservation, so I owed money upon drop off.

Stephanie B. 
Rating:
5.0

Workers at this location are always great and very kind and helpful. It's a good team.

ERIC STEWART L. 
Rating:
2.0

Every step of the way there where were problems. Uboxs not picked up when scheduled, only 1 of 2 boxes sent, charged for second box to be sent even though already charged when it was supposed to be sent 1 month earlier. 2 months to have charges removed. Problems getting access to boxes when scheuled. Columbia location not answering their phone, let it go to national # knowing that things not communicated to them. Columbia staff very freindly but doesn't make up for all the extra waiting around needlessly if things wjere done the right way to start with. Will never use or recommend uhaul again.

Linda H. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

The employees were very helpful and nice! Excellent customer service!

Liberty C. 
Rating:
4.0

Customer did not leave a comment.

Debra W. 
Rating:
5.0

Our driver Aimee was a god send with this move ... She went above and beyond to make sure everything went smooth on both ends of the transaction. Couldn't have done it without her ... :)

Bryan K. 
Rating:
5.0

Ashley and Josh were wonderful to work with and saved me from losing my wallet left in the van!

Daniel L. 
Rating:
4.0

Customer did not leave a comment.

Ken P. 
Rating:
5.0

Replaced the windshield wipers on my truck when I asked. Much appreciated as I was driving through rain for a day and a half.

BRICE M. 
Rating:
5.0

They were ready and they performed

RANDALL SIGMUND C. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

I only needed short term storage for my valuables while the forest fires threatened my home. Your kind offer of 30 days complementary Storage worked out perfectly for me. Thank you very much.

Kjell R.  |  Overall Experience 
Rating:
5.0

Both of the ladies helping me out when I picked up the uhaul we're extremely nice and very helpful. I wish I would've taken down their names as I felt very attended to as a customer.

Lana V. 
Rating:
5.0

Customer did not leave a comment.

LINDA ELAINE T. 
Rating:
5.0

Customer did not leave a comment.

Slater W. 
Rating:
5.0

Good experience, friendly folks.

KENNETH CROSBY H. 
Rating:
1.0

I would like a FULL refund for the trailer rental, insurance and any other costs associated with this facility. When we went to pick up trailer..the attendant helped the person infront and then left because his shift was over. My friend was the NEXT and ONLY other waiting. This caused A LOT of distress and anxiety. We did not know how to load car. Was guaranteed someone would physically be there to help. My friend ended up hitting his head on the concrete. Got out of car incorrectly(because of NO ATTENDANT which was to be provided) to show the side rail unlocking mechanism. The trip was stressful. I HAD MADE CRYSTAL CLEAR that we were both 1st time renters/ haulers of any kind. Once again, I would like a refund for the trailer rental and insurance cost and EVERYTHING else that may be associated with this rental. Please email me at boord2774@comcast.net.

Sierra B. 
Rating:
5.0

No improvement needed. I hope you have the woman's name who helped us, she was such a delight. She went out of her way to help us. We came in to find our truck not returned yet, but she did everything possible to get us another one, can't say enough.

Colleen R. 
Rating:
4.0

Ian provided great customer services as I was a walk-in. He was able to promptly set up a reservation and went out and cleaned a vehicle… I was on the road within about 15 minutes. Thank you.

LAURIE T. 
Rating:
5.0

Customer did not leave a comment.

Tiffany w.  |  Overall Experience 
Rating:
1.0

The truck I was provided had a check engine light come on halfway through my move and the engine was making loud noises, it felt unreliable and unsafe to drive- when the truck was returned and I explained the situation to the representative at the drop off location they said it is documented to have engine issues and they are waiting on the parts to fix it. Completely irresponsible and unprofessional and unethical to rent KNOWN and DOCUMENTED faulty equipment. I am completely dis satisfied with this entire experience, this is shameful and should be addressed.

ALEXANDER E. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY W. 
Rating:
4.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

GARY JON P. 
Rating:
5.0

Customer did not leave a comment.

Crissy P. 
Rating:
5.0

We had a great experience with this service. Loved seeing so many women responsible for driving the trucks and fork lifts for delivery and pick-up!

Hilda S. 
Rating:
5.0

They were great. Good team working well together and good service even when I was the 6th or 7th piece of equipment coming back on a busy Sunday morning

WILLIAM MARION T. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

My pick up location was moved and I wasn't properly notified, this N Columbia location did a good job getting me all set to move. I found that my rental had been siphoned of all of the fuel, so the clerk inside adjusted my paperwork to reflect the proper amount in the tank as it had previously been a lot more.

KIETH D. 
Rating:
4.0

Customer did not leave a comment.

Kira H. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Great customer service, nice clean facilities, and very accommodating to our unpredictable moving schedule, in terms of getting equipment in and out. This will be my go-to U-haul location from now on.

Kevin O. 
Rating:
4.0

P although the lady was nice enough to extend our you call for two extra days. Due to the fact that they never actually check the maintenance on the vehicles made it extremely annoying to drive. We had a bad TPMS sensor with a bad broken valve stem which this location didn't even check for him just sent the vehicle on its way. On top of that we had to deal with a bad gas cap do to the vibration which is fine crapped out or gas mileage. But the worst part of it all was the fact that I couldn't keep the vehicle straight on the road. You can definitely tell that they just put some air in it and sent this truck on its way.

Anastasia W. 
Rating:
5.0

smooth and quick

David H. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Lauren U. 
Rating:
5.0

once I could get through to the actual location, Ashlee in customer service was exceptional! she is the best! give her a raise :-) I would love if you would explain more clearly that the big 6x12 trailer can only hold 520 pounds regardless of your cars tow capacity, as the little 5x8 can hold 900 pounds so depending what you are moving it is a big issue. Also the trailer right blinker light went out which I guess can not be predicted but made driving more strenuous :-/.

Deborah N. 
Rating:
4.0

Outside help was great, very helpful and good attitude. Inside counter woman was knowledgeable but curt and not exactly a people person.

BRIAN J L. 
Rating:
5.0

Customer did not leave a comment.

Derek F. 
Rating:
5.0

There was nothing wrong with the actual locations. But the process of securing a UHaul was a disaster. Waiting on hold for hours and still unable to complete the transaction.

ELISA D. 
Rating:
5.0

The van was on empty when I got it so it had to be filled which was inconvenient when time was tight.

Allison S. 
Rating:
5.0

They were great!

MATISSE RENE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAUL J. 
Rating:
3.0

I would recommend this location for storage. My truck rental, not so good. I had a reservation but no truck. After an hour of waiting, because the card reader failed several times, I rented a 20ft truck with a bad catalytic converter. Ran horribly, hesitated and was So loud you could not have a conversation or the windows down. The check engine light came on shortly after driving off the lot. And I had a busted tail light to boot.

darrell B. 
Rating:
5.0

Very close and convenient to freeway access.

JOHNSCOTT C. 
Rating:
5.0

workers were welcoming and helpful and i would not change anything

Andrew T. 
Rating:
1.0

Every step of my move was made more difficult because of U-Haul. The third party site U-Haul uses for movers, loaders, and distribution of the U-Boxes is atrocious due to lack of communication and convoluted service options. I wanted to receive the box, load it, and have it taken back all in the same day. For some reason, this was impossible to achieve. I had little to no communication from the companies U-Haul suggested, and all of the communication I had was due to me reaching out. I had to cancel and rebook each step of my move because of lack of this communication and lack of being able to change what I wanted through the website. At one point, I had no one scheduled to pick up my U-Box and deliver it to me in Oregon, however, U-Haul insisted I did. The website did not show it on my end, but showed it on U-Haul's end. After talking to three different people, and wasting an hour, U-Haul realized it was a glitch in their system and I in fact did not have anyone to pick up the box. Thank goodness I advocate for myself and double check things or else I would have been screwed over.  My U-Haul box arrived without locks and the day before it arrived I was informed I had to get a permit for it to be on the street. I was appalled about how poorly everything was handled and communicated. They took an already stressful situation and made it much worse. I will never use U-Haul again.

Elaine S. 
Rating:
3.0

I was there 10 minutes before closing. Doors were already locked. I had to spend almost an hour dropping off the truck online.

Matt S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL ROBERT T. 
Rating:
1.0

I went twice, the first was great! The second trip was truly terrible.

Megan E. 
Rating:
5.0

Thanks so much for being so accommodating during my trip. I had a death in the family and your flexibility was greatly appreciated! 🙏🙏🙏 For being such a big company I felt it was dealing with a family business. Many thankd

Patrick M. 
Rating:
5.0

Employee was freindly and patient. I appreciated the great service. Thanks

Tracy J. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
4.0

Customer did not leave a comment.

batinah d.  |  Overall Experience 
Rating:
2.0

I had requested a 26ft truck but was told the night before the only way I could get one was if I drove 50 miles to pick one up. The only solutions offered were to get 2 15ft trucks with a 20% discount or a 20ft truck. I was assured that a 20ft truck would fit all of my items and with professional packers it did not. I was forced to leave behind a queen size mattress set, patio set and 3 shoe rack.

Darrien P. 
Rating:
1.0

Will never use uhaul again. The manager and men that work there were not helpful at all. It was impossible to get anyone on the phone to request to access my upods. Not a good experience

CRISTI S. 
Rating:
5.0

Great experience!

ROBERT S. 
Rating:
5.0

Very neat place and staff was amazing

MOHANAD G. 
Rating:
2.0

we ended up leaving and not using storage facility

Jerenai L.  |  Online Move In 
Rating:
1.0

I moved to Portland to take care of my mother and my property was an estacada and my property got burnt down two days after I rented the storage unit so I didn't have nothing to put in it and the day I came into it closed out the storage unit it still tried to charge me I never used the unit once and it was it was open the day that they needed it to be open still trying to charge me I'm headed disaster in my life and two of them and they're still trying to charge me money and I didn't even use the facility

lawrence h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA GAIL M. 
Rating:
1.0

This was an absolute nightmare in every step. The box didn't arrive when scheduled for loading. The movers never showed. We had to rush in 24 to load it and get it to the center in order to reach our delivery time. There was no tracking information for when our box would arrive. When the box was late nobody had information on when it should arrive. Leaving my family sleeping on the floor with none of our stuff. After unloading the box, nobody came to pick up the box despite us telling the driver to come the next day. You guys have got to do better.

Conner C. 
Rating:
5.0

Customer did not leave a comment.

DEAN G. 
Rating:
3.0

Customer did not leave a comment.

sara R. 
Rating:
3.0

The ramp coming out of the storage facility closest to Columbia Blvd. is quite steep and a couple times we even lost control of the furniture cart and had it go down the ramp by itself and some items fell off. Also, the parking/loading area near the storage facility is too tight: the spaces are small and there's not much room to load and often the spots are full of cars from other uhaul customers who are not loading/unloading to the storage units.

Jessica R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHANNON LYNN D. 
Rating:
5.0

We only had 1 set of furniture pads for the two boxes. Also, the communication around costs were very mismatched and confusing on the website vs taking to humans on the phone.

BENJAMIN S. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Isabelle G. 
Rating:
4.0

Truck pickup was easy and quick. Staff member did sell me a lock that didn't fit on the truck. Also, online check in didn't work well on my phone, bad reception in the area.

Brandon S. 
Rating:
5.0

It would have been nice to have the pick up local and not have to go the distance to pick up

Lloyd H. 
Rating:
5.0

Customer did not leave a comment.

Derrik H. 
Rating:
3.0

Clearer signage about where to find the equipment rental office. I wandered around inside the self storage for a while before I found it.

Dixie G. 
Rating:
5.0

David & Christa(sp) were a pleasure to work with and very attentive and efficient!

Robb H.  |  First Impressions 
Rating:
4.0

It was stressful not being able to complete the move out process on the website. I really appreciate the people that I talked to over the phone that were able to assist me when the website wasn't working.

MacKenzie G.  |  Overall Experience 
Rating:
5.0

I had to evacuate my home due to the fires. Your offer of a complementary one month rental is very much appreciated.

Kjell R.  |  First Impressions 
Rating:
4.0

Finding my way around the building the first time was extremely confusing. A map of some kind would be useful.

Anthony L.  |  Online Move In 
Rating:
4.0

Rates are high,

Herman B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN D.  |  First Impressions 
Rating:
5.0

The girl that helped me check in was the most amazing person. She was so kind and helpful. She really went above and beyond to get us settled and make sure we had everything we needed. I wish I could remember her name because she deserves all the kudos in the world! Please look up the records if possible and give her the credit she deserves!

Jodi J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan B.  |  Overall Experience 
Rating:
5.0

Thank you

Charity J.  |  Overall Experience 
Rating:
5.0

friendly and helpful

kenneth m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ares j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mumui T.  |  First Impressions 
Rating:
5.0

Using Uhaul storage at Columbia Blvd has been great. The people were great, finding me a unit (calling when one opened), and getting me set up. I like everyone I've interacted with at that location.

PATRICK T.  |  Overall Experience 
Rating:
4.0

I just wish I was pro rated on the 1st when I moved everything out of storage. If I had moved everything out one day before I would have saved $90

ZACHARY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna S.  |  Overall Experience 
Rating:
5.0

The ladies that worked on Sunday were so friendly and helpful! Renting the truck and storage unit was a breeze.

sadie b.  |  First Impressions 
Rating:
3.0

I'm very bothered that your employees were not wearing masks. Not even an attempt to have them around their necks. Nothing. No masks. No signs with any policies on wearing masks. Not on the store, and not in the storage facility. I'm rating my overall experience based on this fact.

THERESE G.  |  Overall Experience 
Rating:
4.0

Would’ve preferred access later than 7pm if not 24 hours.

Ayrian Q.  |  Overall Experience 
Rating:
2.0

THE FRUSTRATING: 1) Access code was clear & rcvd quickly, however it was nearly impossible to locate my unit with available signage. No unit maps posted in storage area. Had to visit office for help. They gave me a paper map--so not at all contact free. 2) We moved a completely full 15' truck--furniture, boxes. The access to my unit was up a winding ramp and through 2 regular size doors which were difficult at best to prop open. The location has many dock doors, all locked and unavailable for customer use (I was told by office). Told it was a "liability issue". Moving up that ramp was a bigger liability issue IMO. Took 2 hours to load truck for long distance move and 4 hrs to unload to storage. THE GOOD: 1) Staff was friendly. 2) Unlimited, free use of moving "carts". 3) Building & unit were clean and well-maintained 4) Free filtered water available in office. (No bottled water available for purchase). BOTTOM LINE: It would have been much easier to have access through dock doors. I mean, what's the point of their existence?

STEPHANIE W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jason S.  |  Overall Experience 
Rating:
5.0

Friendly customer service! I'm very satisfied with my unit!

Linda J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter H.  |  Overall Experience 
Rating:
2.0

Putting indications on the floor or the walls to show number indications. Or maps, placed in multiple areas with a "you are here" dot. The people and the price were great. I loved the first month free with a rental. Getting lost isn't fun

jordan s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shaker m.  |  First Impressions 
Rating:
3.0

Staff was excellent and kind every time I interacted with them. David was especially nice and found a unit that worked best for me because I have rheumatoid arthritis.

Carol R.  |  Overall Experience 
Rating:
4.0

The people are friendly and courteous. My only complaint is that the person I originally spoke with and made agreements with, over the phone, failed to note the arrangements/agreements so that when I arrived to pick up van the person at desk had no idea and though I was 'in the system' the details of time/days and mileage were not. Thankfully the clerk was unruffled when I pointed out the difference between her contract and the agreement/arrangement made previous day over phone with the manager. She called manager and got everything straightened out. However, it was a bit disconcerting that had to take time to reiterate what had previously been planned/agreed to on phone.

susan l.  |  Overall Experience 
Rating:
3.0

General manager was a nice guy he’s a complete a hole

Michael L.  |  Overall Experience 
Rating:
5.0

I enjoyed the professional customer service experience. Mr. David Reynolds was a superb agent and very friendly, helpful and courteous .

Michelle J.  |  First Impressions 
Rating:
4.0

Looking forward to when the construction is complete 👍

Joel D.  |  First Impressions 
Rating:
4.0

The facility is clean, but access to storage units is difficult.

Robert S.  |  First Impressions 
Rating:
5.0

My whole day started off rough, Only to find my self standing in front of Amanda Echols, My whole day changed i found Amanda to be very professional,and knowledgeable i am a very satisfied customer.

richard g.  |  First Impressions 
Rating:
4.0

Everyone was pleasant and professional. THANK YOU! THERESA!

theresa w.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly, helpful and knowledgeable. They help me make the right choices in all aspects of my relocation. The staff in Indianapolis Indiana was also on top of their game.

Laquila H.  |  First Impressions 
Rating:
5.0

I've been waiting to move in for a while but love clean heated units, moving out of one storage place (no name) due to my stuff getting wet high prices, very excited. Thanks uhaul....

Tracey b.  |  First Impressions 
Rating:
1.0

unit is 2 blocks from a steep ramp. Electrical cords you cannot roll a cart over. No mattress cart, high lift blockedmain hallway couldn’t be moved, dusty, dirty, no self access need employee to open

McKenzie H.  |  First Impressions 
Rating:
5.0

You guys are very friendly and blessed,your manager is very good at what he does.Stay with him !

Fie W.  |  Overall Experience 
Rating:
5.0

Everything went perfect I had a good experience

Michael L.  |  First Impressions 
Rating:
5.0

The staff were friendly and efficient

MATTHEW W.  |  Overall Experience 
Rating:
4.0

Thanks

Terry S.  |  Overall Experience 
Rating:
5.0

Easy to access and the carts for user needs were a god send. thank you so much.

dennis w.  |  Overall Experience 
Rating:
5.0

There was a young Lady there whom was very thorough and outstanding in getting me setup and explaining all the info that I needed.

theresa w.  |  First Impressions 
Rating:
4.0

Everyone in the office pooled their resources to solve a confusing situation. I ended up getting exactly what I needed.

Terry S.  |  First Impressions 
Rating:
5.0

They were super helpful, flexible and great!

Cynthia P.  |  Overall Experience 
Rating:
3.0

Communication issues. I would ask someone when the delivery was set to arrive and then they would just say that the driver would call me. I had to call 3 times in 24 hours to know when box would come

Guthrie S.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff. My order (ubox and pickup truck) were set up and ready when I arrived.

Ada D.  |  Overall Experience 
Rating:
5.0

Friendly, great communication, fairly quick, easy, recommended!

michael g.  |  Overall Experience 
Rating:
5.0

I had an excellent experience with all Uhaul facilities that were contacted for this move. All of my goods made it across country in perfect condition.

Maureen F.  |  Overall Experience 
Rating:
5.0

Great location and even better staff. Most of the locations are all the same the staff is what sets them apart and I would definitely go out of my way to go here. Very accommodating

Chris H.  |  Overall Experience 
Rating:
1.0

Horrible

Rachel R.  |  First Impressions 
Rating:
1.0

The entire door of my Ubox being torn off and as a repercussion, my items sustained significant damage that falls on my insurance. Insurance should not be responsible for company negligence.

Jamie M.  |  Overall Experience 
Rating:
4.0

Was impressed with Olivia. The girl who delivered the Ubox to our new address

Daniel G.  |  Overall Experience 
Rating:
5.0

Ubox so not all apply. Never went to facility. Staff were phenomenal and made process easy. Would definitely use again and recommend to others.

Jennifer H.  |  Overall Experience 
Rating:
1.0

I rented a UBox and hired movers to move my stuff. I wound up breaking a sweat and moving my own stuff because only one guy shoed up for the first hour. Waste of money. Should have done it myself.

Kristen B.  |  Overall Experience 
Rating:
5.0

Pleasant experience.

Eloy R.  |  Overall Experience 
Rating:
5.0

I could not be happier with my U-box experience. My box arrived promptly in ATL and was moved safely to Portland, OR. I have opened all of my things and everything remained undamaged!! Thank you!

Brittney V.  |  Overall Experience 
Rating:
5.0

Excellent

Miranda N.  |  Overall Experience 
Rating:
4.0

I did not go to the facility. I am rating my experience. I had a pod delivered and picked up. The delivery driver was excellent. Coordination was excellent also. Especially since it was around a holi.

Michelle S.  |  Overall Experience 
Rating:
1.0

Poor communication with management.

Justin H.  |  Overall Experience 
Rating:
5.0

Service was quick, prompt, and helpful. Would recommend!

Hunter C.  |  Overall Experience 
Rating:
5.0

Na

Samantha R.  |  Overall Experience 
Rating:
5.0

Great

Joshua M.  |  Overall Experience 
Rating:
5.0

I had a Ubox so not much of this survey applies. However, the local staff were always great and the lady that dropped my Ubox off was awesome! They were also awesome when I came in to pick up stuff

Arnita T.  |  Overall Experience 
Rating:
2.0

No call when box arrived. Delivery error resulted in a week of double rent. Had to pay for movers on a day no box was delivered. Had to then move unassisted. Los hundreds $.Only 50 dollar compensation

Caitlin M.  |  Overall Experience 
Rating:
3.0

Nice people but unwilling to reimburse me a NSF bank fee after taking money out of my account for a Ubox that I had closed out weeks prior to the transaction. Totally their fault.

Jenifer H.  |  Overall Experience 
Rating:
5.0

Good

Gary B.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and professional with me there! Amanda, A.J. and the General Manager were super great! I would for sure go back to them when I need to move again.

Jonathan K.  |  Overall Experience 
Rating:
4.0

Used storage boxes -- drive up bay made getting items in and out of storage boxes very easy. If did not live 20 minutes away would have kept two boxes over the single storage unit now using.

Rea x.  |  Overall Experience 
Rating:
5.0

I was very happy with the facility and the staff at the U-Haul on N Columbia. They accommodated me for a big move into storage and then a big move out, involving large semi trucks in their lot.

denise d.  |  Overall Experience 
Rating:
5.0

NA

Nichole W.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly

Josh M.  |  Overall Experience 
Rating:
5.0

Great experience!

Brian S.  |  Overall Experience 
Rating:
5.0

I did not visit the facility. My Uboxes were delivered and picked up by Aimee. Aimee was on time, professional, and friendly. She deserves a pay raise!

lori c.  |  Overall Experience 
Rating:
5.0

Rented a UHaul pod to be delivered to Arizona and then delivered to our home in Oregon.. Worked well and the service from UHaul was fantastic at both ends from delivery, transit and pick up!

Francine M.  |  Overall Experience 
Rating:
4.0

We had a good experience with U-haul.

Vanessa W.  |  Overall Experience 
Rating:
4.0

Everything seems to be in order. No complaints here.

phillip h.  |  Overall Experience 
Rating:
5.0

Michael gave me the most clear and thorough instructions and tips I have EVER gotten at ANY uhaul facility. Thanks man!! You rock!

Hannah L.  |  Overall Experience 
Rating:
5.0

U-Box delivery staff was communicative, friendly, and reliable.

Erin V.  |  Overall Experience 
Rating:
2.0

Most staff was abrupt and not friendly. The day we checked out, after a year there, the manage seemed annoyed that he had to help us. He was working on a car in a garage and was not in the main office

chris f.  |  Overall Experience 
Rating:
5.0

We did not use the storage facility, just had our U Box delivered.

ELIZABETH Z.  |  Overall Experience 
Rating:
5.0

Didn’t go to facility but staff dropping off and picking up box were communicative, professional and nice to work with. Would use this service again.

Bethany C.  |  Overall Experience 
Rating:
4.0

I had a problem with the truck I rented, someone had drilled a hole in the gas tank. Matt was extremely helpful, he went out of his way to help!

pedro f.  |  Overall Experience 
Rating:
5.0

Everything went smoothly with our UHaul Box.

diane s.  |  Overall Experience 
Rating:
3.0

Badly undermanned. 1 or 2 people to attempt to serve 6 or 8 people, each customer taking 5 to 20 minutes is inexcusable.

christopher t.  |  Overall Experience 
Rating:
5.0

thank you!

NATALE N.  |  Overall Experience 
Rating:
5.0

Driver was super friendly and gave me some good restaurant recommendations in the area. Thanks!

Elizabeth P.  |  Overall Experience 
Rating:
5.0

Aimee stayed late just so she could deliver our ubox to us at a convenient time for us. Really appreciated the personalized service!

Kaerli C.  |  Overall Experience 
Rating:
2.0

Horrible customer service via phone. Never went to actual location, but had to deal with staff for UBox deliveries. Drivers were great. Office staff not so great, and that is when you can reach them.

Marcus A.  |  Overall Experience 
Rating:
4.0

review

richard W.  |  Overall Experience 
Rating:
5.0

These guys are great.

marty m.  |  Overall Experience 
Rating:
4.0

The only reason I gave 4/5 was because when I first started having my stuff stored I was being harassed by you guys for my bill being past due. Calling once a day to remind me about my bill.

Brent T.  |  Overall Experience 
Rating:
2.0

The Uboxes were supposed to be delivered to the Uhaul on Highway 99 in Vancouver. No one informed us that the delivery address was changed. I was not able to talk to someone to speed up the delivery

nathan n.  |  Overall Experience 
Rating:
5.0

Thanks!

Timothy P.  |  Overall Experience 
Rating:
5.0

This uhaul was awesome. Not only was the ubox useful and affordable but the customer service was AMAZING! They called a day ahead of time, were very friendly and very timely!

Kezia D.  |  Overall Experience 
No reviews have been submitted for this location.

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