Customer Reviews for U-Haul Storage at Columbia

2,725 reviews

955 N Columbia Blvd   Portland, OR 97217
(Near I-5 and N Columbia Blvd)

(503) 278-4360

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 278-4360

955 N Columbia Blvd
Portland, OR 97217
(Near I-5 and N Columbia Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Miguel A.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly. The move went smoothly. We appreciate the advice they gave.

nancy T. 
Rating:
5.0

Gas was under half and did not match records when picking up.

Arielle H. 
Rating:
1.0

Employees was rude and impatient did not meet my needs

Jeremy S. 
Rating:
5.0

Call 6186708119 Jeff Knox

aleigha F. 
Rating:
4.0

Customer did not leave a comment.

Steve G. 
Rating:
4.0

windshiield was dirty and on the trip we hit several rain storms. wipers skipped and never really cleaned the windshield. its dangerous when you can't see in a rain storm. Took ud 200 milrd find a rattle. it was empty soda cans. i tried to never travel in the insidel lane and keep the RPM in the low 2000. Didn't matter the speed, incline or decline or flat, the RPM would jump as much as 700 and stay remain. At times throttle adjust would bring the RPM down, but not always. At night could not see the tach or speedometer, only the odometer. It was just dark, nothing was illuminated and i had no idea of RPM, speed, temp or gas level. this truck was not ready for rental and was dangereous. .

John L. 
Rating:
4.0

The fuel on the vehicle was not given at 1/4 of the tank but rather at empty, I had to refill to half the tank for use.

Anudeep E. 
Rating:
1.0

I have utilized uhaul over the years & this by far was the WORST. How about some staff ? How about not being in a wifi void so you can return without waiting 20min for a person to check you in - a person whomis trying their best in a crap situation

BRIANNA C. 
Rating:
5.0

Shout out for outstanding service to Marcus and Aimee at the Columbia Blvd store! You could make it more clear on the website which location will receive your boxes. I was able to switch from Happy Valley to Columbia Blvd because my Portland moving help told me to call them.

Beverly D. 
Rating:
5.0

Customer did not leave a comment.

Fernando R. 
Rating:
5.0

The employees were very helpful and super polite.

Kyle N. 
Rating:
5.0

Again, drop off was quick, fast and simple! The reps were friendly helpful and hot us in and out right away!

donald D. 
Rating:
5.0

Customer did not leave a comment.

Ray B. 
Rating:
3.0

I have rented at least 40 times from U-Haul‘s and this is the first one that asked for a reference but also had to talk to them to rent to me. So if they haven't reached my reference I couldn't rent. This is ridiculous, I have six credit cards and can verify who I am so this is the last time all right from U-Haul.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

My only negative comment is that I was charged for not quite "guessing" how much gas to put in. What happened to filling it when returning it? Trying to guess how much to put in to get it to "just under 1/4" is crazy. The truck I'd rented earlier in the week was returned with more than a 1/4 tank extra, but I was charged on this one for being 1/8 of a tank low.

Debbie D. 
Rating:
5.0

Bill the covering vacation manager was very helpful. Marcos the representative who checked us in was fantastic. Everything went well and got done what we needed.

Tara C. 
Rating:
5.0

It would be helpful to get a text before the drivers arrive so we can be present or move cars, or in one case get the locks off as the driver was two house early, which is wonderful, but had to wait while we got all the locks off and blankets back in the uboxes. Had we been alerted we could have had all that done.

KIMBERLY H. 
Rating:
5.0

Update the app it doesn't work properly

Rodney D. 
Rating:
5.0

Absolutely nothing,!!

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Kris C. 
Rating:
5.0

Customer did not leave a comment.

cordell N. 
Rating:
5.0

Add security and support for the sales team so that they don't have to worry about damage to the vehicles theft of gas or concerns about equipment being in working order due to vandalism.

Bridgid B. 
Rating:
4.0

Customer did not leave a comment.

Leah P. 
Rating:
1.0

The service was exemplary, and I think you charged me twice. When I checked in $67.09 and $132.70 deposit. The deposit included a 50-mile estimate and I only used 25 miles. Please respond to this mix-up. Thank you, Joan Soctt

Joan S. 
Rating:
5.0

Great experience - wouldn't change anything!

Justin T. 
Rating:
4.0

Needs more signs to show you where to park the truck for drop off

Steven L. 
Rating:
5.0

This is a great facility, with really good (and helpful) people. I would recommend this facility to anyone.

Angus L. 
Rating:
5.0

So far so good

NATHAN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anne E. 
Rating:
1.0

When someone asked to reserve an truck in a location don't tell them that it's in a different location with out an address and phone number where it is also you tell them they get a free day don't try to screw them and charge them for it

Russell G. 
Rating:
5.0

Customer did not leave a comment.

Alexander R. 
Rating:
5.0

Thanks!

TAYLOR SCOTT Y. 
Rating:
5.0

great experience!

Don D. 
Rating:
4.0

The staff who helped me return the van was really nice and helpful.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

Case B. 
Rating:
4.0

The inside of our windshield was absolutely filthy. We had no idea it was filmy until we were driving at sunset, towards the sun. The smeary film was not visible in regular daylight when we did our vehicle check prior to taking off from the facility. It was so terribly dirty that we couldn't even see, at times, due to the sun glare off the film. This created an unsafe situation. We unfortunately were in the mountains when the issue of the sun glare arose so we had no opportunity to stop and clean the inner windshield for better visibility. It was very disappointing that there are signs inside the van warning of potential cleaning fees imposed on customers if the van is returned dirty in any way, yet we were rented a van with a dirty windshield which resulted in a dangerous drive. It was equally disappointing when sharing this with the manager at drop off due to her initial response of asking us “well did you make note of it on the initial vehicle inspection?” with a rather curt tone. And then went on to suggesting it was due to potential smoke from wildfires. We informed her it wasn't wildfire related since it was on the inside of the car's windshield and wasn't visible during our inspection since it only became an issue when driving during sunset related to the sun glare. We went on to inform her that this was a true safety issue and wanted her to know about our experience so this doesn't happen to another family. She softened her tone and apologized for us having to deal with this issue and then said that there were lots of new employees and she would make sure there was retraining. Thinking about it now, after having already dropped it off, I think we should have at the very least been offered the cleaning fee that they would have charged me if I returned it dirty. After all, I had to do their job by cleaning the inner windshield prior to returning it, so I could drive safely for the remained of my rental.

Cindy N. 
Rating:
5.0

There were only two loading bays with no ramp ; only stairs. This seemed small for the size of the facility. On one visit I had to park to the side and walk up and down the stairs with my things.

Andrew J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny B. 
Rating:
5.0

Customer did not leave a comment.

Lori W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob C. 
Rating:
5.0

The guy that helped us Check out was very polite and had patience with all my questions. I actually liked this location I was on the edge because of the location but I was very pleased with the service.

Omar V. 
Rating:
5.0

Excellent customer service, very willing to assist no matter what the question was. You can tell managers and staff take responsibility for keeping everything spotless. If under you’re management please give the entire staff 100% rating on there excellent customer service. If also possible give them a raise so you don’t loose this term Barbara West

BARBARA W.  |  First Impressions 
Rating:
5.0

Bailey was amazing!!! Her customer service was outstanding! Hey knowledge and charm are a great asset to this location. Give her a raise!

Barbara W. 
Rating:
5.0

The truck needs an alignment and it was dirty when I got it and smelled like cat urine inside so I had to buy air fresheners.

Sondra C. 
Rating:
5.0

I had a great experience from pick up to drop off with friendly & helpful personnel. Thanks!

Joshua A. 
Rating:
3.0

Very helpful and friendly

Blanca V. 
Rating:
5.0

Probably repair some damage from previous renter before fast it to the new renter

Eric J. 
Rating:
2.0

The lock I was supplied with was apparently broken and after trying to lock it repeatedly It wouldn't lock. Dropped off after hours so couldn't speak to anyone.

HALEY M. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
3.0

Never using uhaul again

Ethan L. 
Rating:
3.0

Staff accepting returns need instruction on professional behavior. My staff member repeatedly attempted to personalize and compete with me over a simple disagreement about the level of gas in my vehicle. Basic professionalism would have made the obvious padding off my bill-- I was charged $12 for gasoline on 6 miles of actual driving-- more tolerable.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Brendan S. 
Rating:
5.0

Customer did not leave a comment.

Andy E. 
Rating:
5.0

Customer did not leave a comment.

ANITA S.  |  First Impressions 
Rating:
5.0

The young man that helped me check in and get everything set up was kind and professional.

Cynthia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Nothing!! Everyone I came in contact with was professional and very helpful to me

Cynthia P. 
Rating:
5.0

Dre was very helpful and thumbs up!

Sylvia L. 
Rating:
5.0

Customer did not leave a comment.

Owen J. 
Rating:
2.0

The bad: Our stuff arrived two weeks after the guaranteed arrival date. The staff would not give us a location or eta. They were disorganized and rude. The good: the forklift driver was awesome. None of our things were broken. It was very affordable. Given all the other options out there, I will still be using U-box for our next cross country move.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
3.0

Have equipment repaired and ready to go. Communication of everything that will be required to rent equipment

Steven U. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Your general manager is excellent. Very friendly, professional, and overworked!

Charlette N. 
Rating:
3.0

The night time drop off is a very nice feature but the application on the phone needs to stay active longer in order for individual to complete the tasks described. Also a better explanation of where on site to drop the rental equipment after hours would be helpful.

Craig M. 
Rating:
1.0

Rented a uhaul gas tank was leaking horrible experience ever and scary 😧

Sascha E. 
Rating:
5.0

Amy helped us SO MUCH!! She stayed late went out of her way to show us how to use the tow dolly we rented. Excellent customer service!!

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

Tracy B. 
Rating:
1.0

I have filed a complaint. They put me in an unsafe situation where I almost got hit in the street when my rental stalled out in a vehicle they knew had no gas on a very fast moving traffic road ridden with speeding big rigs. Instead of immediately putting me in a new van they told me to drive to a gas station on an empty tank. THEN suggested I call roadside assistance even though I was just across the street before I protested and they finally sent someone with a gas can. I understand that gas theft is not their fault but the way this was handled was not right. It's not my responsibility to do their job and check the gas. This situation caused me extreme stress and triggered a panic attack.

Jannie H. 
Rating:
3.0

Customer did not leave a comment.

JOY F. 
Rating:
5.0

Manager was excellent in a short staffed environment

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Dolce H. 
Rating:
1.0

General manager was unprofessional, unkempt, and profiled me. If it weren't for the fact that I had no other option to rent a truck I'd literally go anywhere else. Aimee was atrocious.

Piske P. 
Rating:
5.0

Staff did an excellent job, made it ez.

Patrick B. 
Rating:
1.0

Waiting 2 hours @ location, upon pickup trailer wasn't ready. Upon returning nobody outside to help with return.

Erik P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

kate C. 
Rating:
5.0

Customer did not leave a comment.

Ruth C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

The employee that helped us was named Marcus. He was very prompt, thorough, and incredibly personable. The next time we need a uhaul, we will return to this location specifically because of Marcus' service.

Rebecca D. 
Rating:
5.0

Customer did not leave a comment.

kaytlin Y. 
Rating:
5.0

Bailey was super nice.

Jonah O. 
Rating:
5.0

I had a fabulous experience. Customer service was top notch. Probably the best experience with Uhaul I've ever had.

Chrystal L. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
4.0

The tank was 1/4 tank less than full. And listed as full on contract.

Samuel O. 
Rating:
1.0

The wrong card was charged and I had to get in touch with the CEO of the company to correct the issue. The customer service was awful. They refused to reverse the charge and charge the proper card even though it was their mistake.

Douglas W. 
Rating:
5.0

i'd done business with this u-haul branch in the past and encountered poor service: long lines and rude staff. so i wasn't looking forward to another encounter. this time, the service was impeccable, staff members were helpful and pleasant. what a pleasant surprise!

marilynn W. 
Rating:
5.0

Customer did not leave a comment.

WAINE R. 
Rating:
5.0

The rep I worked with when picking up my rental truck was friendly and helpful. She walked me through all the steps and let me know how to extend my rental drop-off time, if needed. Everything was clearly explained, and I was able to pick up the truck and get out the door quickly. The only thing I would do to improve the experience would be to make the vehicle inspection app a little more user-friendly. I accidentally hit a submit button, where I was looking for a "back" button. But the sun was bright, and "user error" was certainly part of the problem. I would definitely rent from U-Haul again.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Jesika G. 
Rating:
5.0

Customer did not leave a comment.

Mike V. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
4.0

Customer did not leave a comment.

timothy H. 
Rating:
5.0

Customer did not leave a comment.

Darrel B. 
Rating:
5.0

Aimie was very helpful

Shannon D.  |  First Impressions 
Rating:
5.0

Serve donuts for free :-)

David Y. 
Rating:
5.0

Customer did not leave a comment.

jaimee K. 
Rating:
5.0

The people at this location were incredibly kind and understanding. Due to a misunderstanding we were late dropping our trailer off but they worked with us and didn't penalize us for accidentally breaking our contract! Awesome people!

Rita C. 
Rating:
1.0

I would suggest not doing a reservation through uhaul, since several hours before they changed my reservation they promised me.... it cost me and hour and a half longer for the move I planned. Unfortunately the company is too large to care about the customer and their needs but to pump out as many moving trucks as they can. Hopefully they can improve their reservation service and have the trucks promised.

Trevor S. 
Rating:
5.0

Customer did not leave a comment.

Tegan M. 
Rating:
4.0

The Uhual employees were excellent. The truck was returned with only 8 miles of gas left and the windows were spattered with bugs- the back had not been swept out. I did not need the additional stress of hoping I would not run out of gas by the time a made the nearest gas station. I do want to end on a positive note- that the employees I encountered were excellent and would give them raises. Professional, kind, and knowledgeable.

Maureen N. 
Rating:
5.0

Aimme (I believe that she is the manager, she went out of her way to treat me right! uhaul is extremely lucky to have her!

john S. 
Rating:
5.0

Customer did not leave a comment.

Nicole N. 
Rating:
4.0

I would have like to have been told that the truck was almost out of gas!

Barbara L. 
Rating:
5.0

I would be remiss if I did not acknowledge and praise Bailey at the Columbia Blvd location! One could not wish for a more pleasant, capable and hard working employee. Keep her if you can! Good luck, for I believe she is headed for something great!!

Howard G. 
Rating:
3.0

Tell customers that the box can arrive before the delivery date. No one explains that and that threw a huge monkey wrench into my move

Eva K. 
Rating:
4.0

Your log in never works for me it always shows error need to improve login software

Thaddeus S. 
Rating:
5.0

Great customer service at this place. Well trained knowledge staff that helped come up to solutions to all my moving problems. The only bummer is how busy they were, because it was hard to get the local branch on the phone. But once I did, things worked out.

MANDA L.  |  Overall Experience 
Rating:
4.0

Everything was fine and what I needed in the moment.

Michelle N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAZMYN MARIE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAVIS O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy A.  |  Overall Experience 
Rating:
5.0

I was so pleased 2 years ago I referred a friend this time if you want the best the cleanest the friendliest the most convenient I know the place. I helped her get in.thanks again.

Tracey B.  |  First Impressions 
Rating:
4.0

You need to invest in new computers and better Internet service if you are going to push customers to do electronic self-service. We were unable to get your system of driver license photography to load on my iPhone via text or Internet. Very frustrating for your staff and for me.

Angus L.  |  First Impressions 
Rating:
3.0

Unfortunately the security doer was stuck open on multiple visits which just didn’t feel super safe. Otherwise everyone was kind and helpful and everything else was amazing.

alison t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GODDEUA W.  |  First Impressions 
Rating:
3.0

Had trouble with paperwork had to do it several times, it took longer then I imagined.

VICTORIA H.  |  First Impressions 
Rating:
5.0

Pleasure working with Aimee and her team.

Chris M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAVIS O.  |  First Impressions 
Rating:
4.0

Easy to park and unload with the free carts

Manon N.  |  Online Move In 
Rating:
4.0

Picking up the U-Haul moving van went very smoothly. The person who helped us was very thorough and knowledgeable. They were also very kind throughout the whole process. The drop-off location storage unit took some back-and-forth communication to figure out how to receive our entry code, but once that was sorted out, it was very convenient and easy to navigate.

River V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ruth C.  |  First Impressions 
Rating:
2.0

I arranged for a specific unit 1 week in advance. On the day of they rented it to someone else. I was forced to take what I could get. You suck.

Maerin W.  |  First Impressions 
Rating:
1.0

Honestly from start to finish, utilizing U-Haul for my move and storage purposes was incredibly inconvenient. Anytime I need assistance with something I was met with “we can’t do that”. This is a company issue- not a location issue. I will never use U-Haul again after this.

Athyna M.  |  Overall Experience 
Rating:
5.0

Great facility. Whole building was bright and clean including the bathroom.

Ashleigh L.  |  Overall Experience 
Rating:
5.0

Super laid back place, felt like home. My stuff was secure and stayed clean. I had leather in this unit and it did not mold which is a huge step up from the storage unit I had before at a different facility

AMELIA C.  |  Overall Experience 
Rating:
5.0

Great Facility

austin d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia R.  |  First Impressions 
Rating:
5.0

Everyone I spoke to was courteous and helpful. They went above and beyond. I would definitely recommend. Very clean facility.

Jose H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RITA ANN B.  |  First Impressions 
Rating:
3.0

While I was checking in for my storage unit your employee almost got run over by a group of thieves that stole a car dolly from the lot this facility would be better suited with an entry code gate for car is going in and out it is in a high crime area of Portland

SEAN C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cameron L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pearlie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan B.  |  First Impressions 
Rating:
5.0

Aimee was very knowledgeable about the facility and its inner workings. She was able to quickly help me find what I needed while providing all options along the way. The security here is like none I have seen, I was impressed especially when comparing to other local storage companies. Great job!

joseph m.  |  First Impressions 
Rating:
5.0

I was impressed with the overall friendliness of everyone who worked at the facility and the grounds and storage unit where very well maintained, and clean. I felt very safe at the facility as well as my belongings. I can only rate up to 5 stars but U-Haul on Columbia is a TEN in my books!!

MELISSA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chadwick W.  |  First Impressions 
Rating:
5.0

This is the most professional and well run location I have ever been to over my many years of moving, and I always utilize U-Haul so that’s saying a lot. Aimee is top notch and working with Trever was a great experience, as well.

James B.  |  First Impressions 
Rating:
5.0

The cleanest public restroom ever

gracie w.  |  First Impressions 
Rating:
5.0

Made my move easy Thanks!

David Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenya Lavette A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura O.  |  First Impressions 
Rating:
1.0

Will in your unit I was robbed of property's that went well over the cost of the insurance I put on unit for five thousand when I moved I ivoced my concern about the open celling you can climb from one unit to the next I was told that motion deters were up their no to worry only to find out that that were just now to weeks or so being in stalled after the fact my unit had been robbed

reubin b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arenetter f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex P.  |  Overall Experience 
Rating:
2.0

Everything was great until I didn’t get a proration of HALF OF A MONTH OF STORAGE. Only company I know that does that and I have spent a lot of money between two storage units and renting multiple trucks a year. Will not be using U-Haul again.

Dustin L.  |  Overall Experience 
Rating:
5.0

Thank you for your help!

Jocelyne R.  |  First Impressions 
Rating:
5.0

The process to rent both a storage unit and trucks was easy. Returning the trucks and storage unit when I was done using them was also easy. My experience with this Uhaul location was during one of the most emotionally difficult times of my life so they made it bearable by making the rental process easy.

Montana J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JORDAN B.  |  Overall Experience 
Rating:
5.0

Monique from Columbia Blvd was beyond phenomenal from the very beginning of me utilizing the storage units. There were dropped balls from another facility at the last minute after a 3000 cross country drive in a 26 foot truck. We had made reservations a week in advance for a big unit to store everything in the 26 ft truck we were driving from the east coast. We arrived as planned and met our hired workers at the facility to unload. However the Milwaukee,Oregon facility on Mcgloughlin blvd manager told us they did not have our unit available nor any extras with no explanation as to why as a matter of fact he was extremely rude and stressed and short with us and dismissed us…. It was late and we we were exhausted. I called corporate immediately and we had to keep the truck over night. The next morning Monique called back and immediate went into action. She planned everything and problem solved and rectified the situation . During the most outrageous time in the world (a pandemic) and not to mention there was a major total renovation at this property at Columbia Blvd uhaul in PDX . I was treated with compassion and respect and always very professionally. If there was ever a situation or problem I always was able to reach out to Monique and she would manage her team accordingly. I have had so many personal issues since my transition to Portland with the unexpected COVID pandemic . These situations affected me personally and professionally as well as financially. Not once did Monique or her team ever make me feel anything but valuable as a client. Monique has been extremely professional and showed extreme humanity through her strict diligence laced with upmost compassion and empathy all with a direct and firm respect for her guidelines. I’m so thankful for Monique making my experience wonderful despite all the chaos involved. Also in closing there was a new manager named Aimee at Columbia Blvd store who was extremely professional and kind and definitely attentive in doing her best to answer all questions and help me move out properly all while multitasking with other clients and employees who all needed her attention. She did it with a smile and great time management and a great girl by the name of Alesha next to her. My overalls experience has been met with great respect and gratitude for the team at Columbia Blvd under Monique’s leadership. I felt valued as a client and was appreciative for the grace given during a major transition in my life during my departure from the units at UHAUL.. I will always be grateful. Thank you..

Angel K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIZ M.  |  First Impressions 
Rating:
5.0

The rental process was so easy, we did it all online. Everything was quick, the facility was safe and well maintained.

Sydney F.  |  Online Move In 
Rating:
5.0

Super friendly and helpful staff.

Kristie D.  |  First Impressions 
Rating:
4.0

Would have liked access until midnight or later. Too expensive.

Leroy J.  |  First Impressions 
Rating:
3.0

NO ONE EVER answers the phone and the holding time is ALWAYS the same....20 mind. I shouldn't have to always walk in for just a question. Team tells different information. I should be able to remove and NOT be liable for a name on my contract, when I want to remove.

Michelle J.  |  Overall Experience 
Rating:
5.0

The young lady who helped me was thorough and fast. Very easy to get a new unit. Also, first month free is huge help. Won't get storage anywhere else. Highly recommended.

valina s.  |  First Impressions 
Rating:
4.0

Building B loading dock only has 2 spots with no lift/ramp. Only customer usable ramp is on south side of building.

Michael F.  |  First Impressions 
Rating:
5.0

I will never recommend another storage solution other than this location specifically because of the personable staff, safe atmosphere, and ease of use. With Amie taking on more responsibility, I feel that this location will be even more of a success. I cannot say it enough, she is absolutely a patient, caring, and resourceful member of the Uhaul team!

Deborah K.  |  Overall Experience 
Rating:
5.0

Lavina at Uhaul in Portland Columbia was very happy and helpful. I also was helped with bill Eric Jermaine airy. Your staff is a blessing thank you U-Haul

david f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaVina W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sil S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly S.  |  Overall Experience 
Rating:
5.0

Friendly knowledgeable staff thanks Bill

Jennifer R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trayla L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel E.  |  Overall Experience 
Rating:
1.0

I had no issue with the storage unit I rented, but the extremely rude staff and bad customer service at this place ruined the whole experience for me. This is why I decided to move out and take my business elsewhere.

LOTI W.  |  Overall Experience 
Rating:
3.0

Please make ramp to enter the building next to unloading zone

Jenalee P.  |  First Impressions 
Rating:
4.0

The access cards had frequent issues but otherwise everything was great

Caleb R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle C.  |  Overall Experience 
Rating:
1.0

The employees at this location refuse to wear masks, which is illegal and irresponsible, and they’re very rude about it. I don’t feel safe there.

justin k.  |  Overall Experience 
Rating:
5.0

Employees are very efficient and great service

PYPER M.  |  First Impressions 
Rating:
3.0

1 entry door often malfunctioning, required card swipe every time to open 2. Parking spots adjacent to storage door were always 3/4 full of stored U-Haul trucks and employee personal vehicles 3. Moved out within hours of monthly date, yet was charged for the entire next month ($247 !!). Asked office staff, who shrugged and made a sarcastic remark.

David E S.  |  Overall Experience 
Rating:
5.0

LaVina was incredibly courteous and helpful.

patrick c.  |  First Impressions 
Rating:
3.0

There was broken glass and liquid spill which we reported but in the whole time we were there, nobody came to clean it up. We had to walk through it to get to our unit with each load.

Shawna G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

A very good and straightforward operation. All of the workers that I encountered were on task and helpful. The facility was clean and well maintained. Of special note was an older black woman perhaps n her 30s who seemed to be key to that world running as smoothly as it did. But, I never had a bad employee encounter. Thanks to all who work there as dealing w/a public who are in transition can not be easy. Finally, the homeless are thick on the ground in that part of Portland but I was never troubled by them. A good clean operation

labeck l.  |  Overall Experience 
Rating:
3.0

Access card had to be replaced every visit, meaning my access hours were limited to office hours. So Sunday morning at 6am when I'm trying to access, but I can't? I am not going to waste 3 hours waiting for access.

Andrew J.  |  Overall Experience 
Rating:
2.0

Facilities at extra space storage are much nicer and more convenient all around. The pathway leading to the u-haul storage is busted and makes it extremely difficult pushing storage carts in and out (your items may fall off and become damaged) lighting could definitely use improvement and there’s barely any parking seeing 9 or so spots and at least 3 always seem to have a u-haul van in them that’s not in use. When I was late on my payment I called when I finally could make a payment and when I went to access my storage unit it still had a delinquent lock 12 days later and the employees working there all seemed to have attitudes and tried to get snarky and says they remove locks when people pay (which I had many days following my needing access to my unit which put me out more time than I anticipated) all around would not recommend for anyone looking for a good storage space experience definitely take notes from your competitors they’re doing things right. DO BETTER!!!

Sephina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashesha E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JORDAN B.  |  First Impressions 
Rating:
5.0

I am just thankful and grateful that God placed you here to be as helpful and resourceful and on such a short note I appreciate all that you do and all the help I have received so far. Thank you, Pastor Martin

michael m.  |  First Impressions 
Rating:
3.0

I Would appreciate it , if they answer the phone inside of the store!!!! And not send all the calls to corporate…. The wait time is Too long, Thx

trina w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNN C.  |  First Impressions 
Rating: