Customer Reviews for U-Haul Storage at Columbia

2,631 reviews

955 N Columbia Blvd   Portland, OR 97217
(Near I-5 and N Columbia Blvd)

(503) 278-4360

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 278-4360

955 N Columbia Blvd
Portland, OR 97217
(Near I-5 and N Columbia Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

timothy H. 
Rating:
5.0

Customer did not leave a comment.

Darrel B. 
Rating:
5.0

Aimie was very helpful

Shannon D.  |  First Impressions 
Rating:
5.0

Serve donuts for free :-)

David Y. 
Rating:
5.0

Customer did not leave a comment.

jaimee K. 
Rating:
5.0

The people at this location were incredibly kind and understanding. Due to a misunderstanding we were late dropping our trailer off but they worked with us and didn't penalize us for accidentally breaking our contract! Awesome people!

Rita C. 
Rating:
1.0

I would suggest not doing a reservation through uhaul, since several hours before they changed my reservation they promised me.... it cost me and hour and a half longer for the move I planned. Unfortunately the company is too large to care about the customer and their needs but to pump out as many moving trucks as they can. Hopefully they can improve their reservation service and have the trucks promised.

Trevor S. 
Rating:
5.0

Customer did not leave a comment.

Tegan M. 
Rating:
4.0

The Uhual employees were excellent. The truck was returned with only 8 miles of gas left and the windows were spattered with bugs- the back had not been swept out. I did not need the additional stress of hoping I would not run out of gas by the time a made the nearest gas station. I do want to end on a positive note- that the employees I encountered were excellent and would give them raises. Professional, kind, and knowledgeable.

Maureen N. 
Rating:
5.0

Aimme (I believe that she is the manager, she went out of her way to treat me right! uhaul is extremely lucky to have her!

john S. 
Rating:
5.0

Customer did not leave a comment.

Nicole N. 
Rating:
4.0

I would have like to have been told that the truck was almost out of gas!

Barbara L. 
Rating:
5.0

I would be remiss if I did not acknowledge and praise Bailey at the Columbia Blvd location! One could not wish for a more pleasant, capable and hard working employee. Keep her if you can! Good luck, for I believe she is headed for something great!!

Howard G. 
Rating:
3.0

Tell customers that the box can arrive before the delivery date. No one explains that and that threw a huge monkey wrench into my move

Eva K. 
Rating:
4.0

Your log in never works for me it always shows error need to improve login software

Thaddeus S. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Great customer service at this place. Well trained knowledge staff that helped come up to solutions to all my moving problems. The only bummer is how busy they were, because it was hard to get the local branch on the phone. But once I did, things worked out.

MANDA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angus L. 
Rating:
4.0

Everything was fine and what I needed in the moment.

Michelle N.  |  Overall Experience 
Rating:
4.0

I was asked to confirm the delivery the night before, 12 minutes before the store closed. I missed the call and called back, only to be met with an answering machine. Would have been nice to hear from them earlier so everything wasn't so last minute.

Rebecca V. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Eric Y. 
Rating:
4.0

Customer did not leave a comment.

JAZMYN MARIE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAVIS O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alexandra T. 
Rating:
5.0

Customer did not leave a comment.

Andres G. 
Rating:
5.0

Customer did not leave a comment.

Andres G. 
Rating:
5.0

All staff were excellent. It would cut wait time if you are able to hire more staff (which I know you are trying to do).

Louis D. 
Rating:
5.0

Customer did not leave a comment.

Cathy A.  |  Overall Experience 
Rating:
5.0

I was so pleased 2 years ago I referred a friend this time if you want the best the cleanest the friendliest the most convenient I know the place. I helped her get in.thanks again.

Tracey B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey B. 
Rating:
4.0

Customer did not leave a comment.

Lucas H. 
Rating:
3.0

I wanted one extra furniture trolly but no U-Haul location gave me the trolly.

DEEPKUMAR P. 
Rating:
3.0

The uhaul smelled like weed. They seemed disorganized with the reservation system. As though they used it but really just relied on the customer having everything they needed in order to confirm the customer actually made the reservation.

Harley M. 
Rating:
3.0

Requiring a personal reference was not mentioned anywhere ahead of time. You already have my drivers license and credit card. The lady demanded my personal address too.

Kim S. 
Rating:
1.0

I will never go back here again. I think wait times of over an hour are par for the course. Several times when I've showed up the truck I rented just wasn't available. Today they charged me $20 because they were too busy and for the gas gauge wrong. Chronically understaffed obviously on purpose. Once the owner left me outside waiting for twenty minutes and forgot about me...twice...in the same visit. You will get no more of my business. It is inconvenient to go somewhere else and I will now absolutely make the trip every single time. See you never again U-Haul!

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
2.0

The staff was rude and lazy. I had to roam the expansive lot for the truck - in the extreme heat. So called mobile check in took almost an hour.

Christine D. 
Rating:
3.0

We had gotten a call on day one on why we haven't returned our truck when we really had a 2 day rental on it.

Pam T. 
Rating:
5.0

Personnel were very professional as well as courteous and helpful. A well run organization.

William M. 
Rating:
5.0

Great service!

Madelyn P. 
Rating:
4.0

You guys did great,next time the gas should be full that Way it is much easier for the customer to put the gas where it was when they got the truck.

Mike B. 
Rating:
2.0

There was no dolly in the truck that was previously requested. Also, when I went to pick the truck up before store hours, it was parked so close to the other trucks that it was difficult to get out of the spot.

Stormy W. 
Rating:
5.0

Customer did not leave a comment.

Goddeua W. 
Rating:
5.0

Everything ready, clean, and in great condition.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Jane G. 
Rating:
5.0

Great service. Nice people.

Wayne S. 
Rating:
5.0

Everyone that I met from the manager at the store on Sandy Blvd in Portland to the people on the phone, the ubox delivary service reps in Oregon and Arizona helped us through our move in the most friendly way imaginable. Thank you to all at UHAUl!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Madison K. 
Rating:
5.0

Aimee was fantastic. She was friendly, & professional. The person who handles the return process was also fantastic. He shared with me a tip of advice no one has ever mentioned. He said to never leave the keys in the ignition or van. It could be stolen & I would be liable. I'm very satisfied with the whole process.

Robert N Y. 
Rating:
2.0

After a long conversation about pick up and drop off times, I needed it for two days but wanted to pick it up the night before and do an after hours drop off, the woman I talked to was none to friendly in telling me that is a three day rental. I'm cool with the three day rental I was more concerned about the logistics of making sure I had the equipment when I needed it. The conversation/reservation was several days before I intended to use it. she reserved it for me for one evening from 7:00 to an after hour return on the same evening WITH no availability of a trailer for the rest of the time I had a reservation for. The guy at the counter, after some hesitation, made it right…ish by subbing out a larger trailer.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
1.0

The staff at this location verbally assaulted me(the manager and one employee) and it seemed like one employee was ready to harm me physically. I felt unsafe and uncomfortable at this location. Please avoid this location.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Edmond O. 
Rating:
5.0

The checkin staff was quick, cheerful and helpful. Thank you!

Sonya S. 
Rating:
4.0

Employees were wonderful and patient with a variety of technical issues (which weren't their fault. Very helpful and polite.

Damian E. 
Rating:
4.0

You need to invest in new computers and better Internet service if you are going to push customers to do electronic self-service. We were unable to get your system of driver license photography to load on my iPhone via text or Internet. Very frustrating for your staff and for me.

Angus L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

Nathan T. 
Rating:
5.0

During our packing and moving experience we were in this location 11 times. Each time we visited this location we were greeted and treated with respect. The staff is very patient and knowledgeable. No question is too simple to ask. The manager, Amilee is leading her team to give great customer service and support.

Kathy M. 
Rating:
3.0

Unfortunately the security doer was stuck open on multiple visits which just didn’t feel super safe. Otherwise everyone was kind and helpful and everything else was amazing.

alison t.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Genevieve B. 
Rating:
5.0

Customer did not leave a comment.

CHAD P. 
Rating:
2.0

The person I paid at the end clearly hated her job and has absolutely no knack for customer service. Moving is stressful enough without a piss poor attitude like she had, given I was told one amount by one associate, then waited in line 45 minutes to pay in cash instead of the amount that would have gone on my card after two conversations to verify the charges. It is one thing to have to pay more when what I was initially told twice one dollar amount, it is another all together that she seems to hate her job and the world and couldn't be even minutely personable in explaining the policy. No policy was explained. will be telling everyone I know to absolutely not use this location.

Jennifer R. 
Rating:
5.0

This facility is made of great guys with outstanding characters. They are very friendly and experienced. Their customer service ability is awesome. This is about my third time at this location and have recorded lovely experience. Thank you guys, I appreciate ........

Ginika N. 
Rating:
4.0

Your app does not work. I tried dropping off through the uhaul app, and kept adding photo after photo, and I could never continue. This took about 15 minutes when I finally spotted a worker and asked if I could just leave the truck. So the app gets no stars whatsoever. Even when checking in, the app is unhelpful, as I walked up to the van, and could not find any QR code to scan except for the one in the back of the truck that leads to a video on how to open the van, which was not necessary at all as the instructions are just fine.

Jean K. 
Rating:
5.0

The manager was stellar and understanding of stress people moving things experience. Would definitely come to 955 Columbia for moving assistance and storage.

Cathy A. 
Rating:
5.0

Customer did not leave a comment.

GODDEUA W.  |  First Impressions 
Rating:
3.0

Had trouble with paperwork had to do it several times, it took longer then I imagined.

VICTORIA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

We were presented with a deal to drop off at another location due to a uhaul need and we accepted but I do not feel the offer was worth the effort of the additional mileage for return. I would not rent again

Elizabeth E. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

I found the whole experience to be great. Really impressed and will actually rent uhual more often for work projects needing better hauling capacity.

Michael G. 
Rating:
3.0

Customer did not leave a comment.

stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Brent W. 
Rating:
5.0

great if my credit card details could be saved and reloaded for each time

Colin J. 
Rating:
5.0

Very friendly staff!

Bethany L. 
Rating:
5.0

Pleasure working with Aimee and her team.

Chris M.  |  Overall Experience 
Rating:
5.0

quick, easy, very friendly attendant.

Jeff M. 
Rating:
4.0

The customer service was excellent. The after hours return area is a little jumbled compared to others. It appears there is only room for one truck.in the designated after hours return.

Curtis B. 
Rating:
5.0

They were very nice and helpful.

TIFFANY C. 
Rating:
5.0

In my opinion, nothing. I had a great experience with Uhaul. My family is going to be using Uhaul this October for their move.

Lynnette R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS D. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Equipment and service were great. Thanks to all!

Jim C. 
Rating:
5.0

Very plesent and professional staff, thank you.

Sean C. 
Rating:
3.0

Customer did not leave a comment.

Cristian M. 
Rating:
5.0

Streamlined and very easy transaction will definitely use again thank you.

Manolo D. 
Rating:
4.0

Customer did not leave a comment.

Keny W. 
Rating:
5.0

Terrific store manager and the mobile self checkin/checkout was a breeze.

Matthew A. 
Rating:
4.0

Customer did not leave a comment.

Ian I. 
Rating:
5.0

Great staff.

deannis A. 
Rating:
5.0

Great Team you guys have.

ROBIN K. 
Rating:
4.0

Customer did not leave a comment.

Laura R. 
Rating:
4.0

Customer did not leave a comment.

Makayla L. 
Rating:
3.0

Hire more competent service agents. While I was waiting one guy just got up and took an unauthorized break, and another insisted there was an outside attendant - but she was the only outside attendant and had just gone inside. It was a chaotic mess.

Chelsea W. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

Matt A. 
Rating:
5.0

Customer did not leave a comment.

AMY D. 
Rating:
5.0

Customer did not leave a comment.

Lacinda W. 
Rating:
1.0

Customer did not leave a comment.

Theodore M. 
Rating:
3.0

The self check-in to get our van was a little confusing, we can to have an employee help us through it. There was also limited customer parking.

Carissa F. 
Rating:
5.0

Very Friendly and helpful staff!

James M. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS O.  |  First Impressions 
Rating:
1.0

I was charged $12 for gas but traveled only 5 miles. Robbery. The van was dirty. The transmission slips. The person who checked me in was unfriendly.

Thomas W. 
Rating:
4.0

Easy to park and unload with the free carts

Manon N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Naveen R. 
Rating:
4.0

Awesome experience all around. Had some slight issues with finding our entry code, but the staff helped us quickly and efficiently.

River V. 
Rating:
4.0

Picking up the U-Haul moving van went very smoothly. The person who helped us was very thorough and knowledgeable. They were also very kind throughout the whole process. The drop-off location storage unit took some back-and-forth communication to figure out how to receive our entry code, but once that was sorted out, it was very convenient and easy to navigate.

River V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ruth C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Great service

JUAN M. 
Rating:
2.0

I arranged for a specific unit 1 week in advance. On the day of they rented it to someone else. I was forced to take what I could get. You suck.

Maerin W.  |  First Impressions 
Rating:
1.0

Honestly from start to finish, utilizing U-Haul for my move and storage purposes was incredibly inconvenient. Anytime I need assistance with something I was met with “we can’t do that”. This is a company issue- not a location issue. I will never use U-Haul again after this.

Athyna M.  |  Overall Experience 
Rating:
5.0

Great facility. Whole building was bright and clean including the bathroom.

Ashleigh L.  |  Overall Experience 
Rating:
5.0

Super laid back place, felt like home. My stuff was secure and stayed clean. I had leather in this unit and it did not mold which is a huge step up from the storage unit I had before at a different facility

AMELIA C.  |  Overall Experience 
Rating:
5.0

Great Facility

austin d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia R.  |  First Impressions 
Rating:
5.0

Everyone I spoke to was courteous and helpful. They went above and beyond. I would definitely recommend. Very clean facility.

Jose H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RITA ANN B.  |  First Impressions 
Rating:
3.0

While I was checking in for my storage unit your employee almost got run over by a group of thieves that stole a car dolly from the lot this facility would be better suited with an entry code gate for car is going in and out it is in a high crime area of Portland

SEAN C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cameron L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pearlie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan B.  |  First Impressions 
Rating:
5.0

Aimee was very knowledgeable about the facility and its inner workings. She was able to quickly help me find what I needed while providing all options along the way. The security here is like none I have seen, I was impressed especially when comparing to other local storage companies. Great job!

joseph m.  |  First Impressions 
Rating:
5.0

I was impressed with the overall friendliness of everyone who worked at the facility and the grounds and storage unit where very well maintained, and clean. I felt very safe at the facility as well as my belongings. I can only rate up to 5 stars but U-Haul on Columbia is a TEN in my books!!

MELISSA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chadwick W.  |  First Impressions 
Rating:
5.0

This is the most professional and well run location I have ever been to over my many years of moving, and I always utilize U-Haul so that’s saying a lot. Aimee is top notch and working with Trever was a great experience, as well.

James B.  |  First Impressions 
Rating:
5.0

The cleanest public restroom ever

gracie w.  |  First Impressions 
Rating:
5.0

Made my move easy Thanks!

David Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenya Lavette A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura O.  |  First Impressions 
Rating:
1.0

Will in your unit I was robbed of property's that went well over the cost of the insurance I put on unit for five thousand when I moved I ivoced my concern about the open celling you can climb from one unit to the next I was told that motion deters were up their no to worry only to find out that that were just now to weeks or so being in stalled after the fact my unit had been robbed

reubin b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arenetter f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex P.  |  Overall Experience 
Rating:
2.0

Everything was great until I didn’t get a proration of HALF OF A MONTH OF STORAGE. Only company I know that does that and I have spent a lot of money between two storage units and renting multiple trucks a year. Will not be using U-Haul again.

Dustin L.  |  Overall Experience 
Rating:
5.0

Thank you for your help!

Jocelyne R.  |  First Impressions 
Rating:
5.0

The process to rent both a storage unit and trucks was easy. Returning the trucks and storage unit when I was done using them was also easy. My experience with this Uhaul location was during one of the most emotionally difficult times of my life so they made it bearable by making the rental process easy.

Montana J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JORDAN B.  |  Overall Experience 
Rating:
5.0

Monique from Columbia Blvd was beyond phenomenal from the very beginning of me utilizing the storage units. There were dropped balls from another facility at the last minute after a 3000 cross country drive in a 26 foot truck. We had made reservations a week in advance for a big unit to store everything in the 26 ft truck we were driving from the east coast. We arrived as planned and met our hired workers at the facility to unload. However the Milwaukee,Oregon facility on Mcgloughlin blvd manager told us they did not have our unit available nor any extras with no explanation as to why as a matter of fact he was extremely rude and stressed and short with us and dismissed us…. It was late and we we were exhausted. I called corporate immediately and we had to keep the truck over night. The next morning Monique called back and immediate went into action. She planned everything and problem solved and rectified the situation . During the most outrageous time in the world (a pandemic) and not to mention there was a major total renovation at this property at Columbia Blvd uhaul in PDX . I was treated with compassion and respect and always very professionally. If there was ever a situation or problem I always was able to reach out to Monique and she would manage her team accordingly. I have had so many personal issues since my transition to Portland with the unexpected COVID pandemic . These situations affected me personally and professionally as well as financially. Not once did Monique or her team ever make me feel anything but valuable as a client. Monique has been extremely professional and showed extreme humanity through her strict diligence laced with upmost compassion and empathy all with a direct and firm respect for her guidelines. I’m so thankful for Monique making my experience wonderful despite all the chaos involved. Also in closing there was a new manager named Aimee at Columbia Blvd store who was extremely professional and kind and definitely attentive in doing her best to answer all questions and help me move out properly all while multitasking with other clients and employees who all needed her attention. She did it with a smile and great time management and a great girl by the name of Alesha next to her. My overalls experience has been met with great respect and gratitude for the team at Columbia Blvd under Monique’s leadership. I felt valued as a client and was appreciative for the grace given during a major transition in my life during my departure from the units at UHAUL.. I will always be grateful. Thank you..

Angel K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIZ M.  |  First Impressions 
Rating:
5.0

The rental process was so easy, we did it all online. Everything was quick, the facility was safe and well maintained.

Sydney F.  |  Online Move In 
Rating:
5.0

Super friendly and helpful staff.

Kristie D.  |  First Impressions 
Rating:
4.0

Would have liked access until midnight or later. Too expensive.

Leroy J.  |  First Impressions 
Rating:
3.0

NO ONE EVER answers the phone and the holding time is ALWAYS the same....20 mind. I shouldn't have to always walk in for just a question. Team tells different information. I should be able to remove and NOT be liable for a name on my contract, when I want to remove.

Michelle J.  |  Overall Experience 
Rating:
5.0

The young lady who helped me was thorough and fast. Very easy to get a new unit. Also, first month free is huge help. Won't get storage anywhere else. Highly recommended.

valina s.  |  First Impressions 
Rating:
4.0

Building B loading dock only has 2 spots with no lift/ramp. Only customer usable ramp is on south side of building.

Michael F.  |  First Impressions 
Rating:
5.0

I will never recommend another storage solution other than this location specifically because of the personable staff, safe atmosphere, and ease of use. With Amie taking on more responsibility, I feel that this location will be even more of a success. I cannot say it enough, she is absolutely a patient, caring, and resourceful member of the Uhaul team!

Deborah K.  |  Overall Experience 
Rating:
5.0

Lavina at Uhaul in Portland Columbia was very happy and helpful. I also was helped with bill Eric Jermaine airy. Your staff is a blessing thank you U-Haul

david f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaVina W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sil S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly S.  |  Overall Experience 
Rating:
5.0

Friendly knowledgeable staff thanks Bill

Jennifer R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trayla L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel E.  |  Overall Experience 
Rating:
1.0

I had no issue with the storage unit I rented, but the extremely rude staff and bad customer service at this place ruined the whole experience for me. This is why I decided to move out and take my business elsewhere.

LOTI W.  |  Overall Experience 
Rating:
3.0

Please make ramp to enter the building next to unloading zone

Jenalee P.  |  First Impressions 
Rating:
4.0

The access cards had frequent issues but otherwise everything was great

Caleb R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle C.  |  Overall Experience 
Rating:
1.0

The employees at this location refuse to wear masks, which is illegal and irresponsible, and they’re very rude about it. I don’t feel safe there.

justin k.  |  Overall Experience 
Rating:
5.0

Employees are very efficient and great service

PYPER M.  |  First Impressions 
Rating:
3.0

1 entry door often malfunctioning, required card swipe every time to open 2. Parking spots adjacent to storage door were always 3/4 full of stored U-Haul trucks and employee personal vehicles 3. Moved out within hours of monthly date, yet was charged for the entire next month ($247 !!). Asked office staff, who shrugged and made a sarcastic remark.

David E S.  |  Overall Experience 
Rating:
5.0

LaVina was incredibly courteous and helpful.

patrick c.  |  First Impressions 
Rating:
3.0

There was broken glass and liquid spill which we reported but in the whole time we were there, nobody came to clean it up. We had to walk through it to get to our unit with each load.

Shawna G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

A very good and straightforward operation. All of the workers that I encountered were on task and helpful. The facility was clean and well maintained. Of special note was an older black woman perhaps n her 30s who seemed to be key to that world running as smoothly as it did. But, I never had a bad employee encounter. Thanks to all who work there as dealing w/a public who are in transition can not be easy. Finally, the homeless are thick on the ground in that part of Portland but I was never troubled by them. A good clean operation

labeck l.  |  Overall Experience 
Rating:
3.0

Access card had to be replaced every visit, meaning my access hours were limited to office hours. So Sunday morning at 6am when I'm trying to access, but I can't? I am not going to waste 3 hours waiting for access.

Andrew J.  |  Overall Experience 
Rating:
2.0

Facilities at extra space storage are much nicer and more convenient all around. The pathway leading to the u-haul storage is busted and makes it extremely difficult pushing storage carts in and out (your items may fall off and become damaged) lighting could definitely use improvement and there’s barely any parking seeing 9 or so spots and at least 3 always seem to have a u-haul van in them that’s not in use. When I was late on my payment I called when I finally could make a payment and when I went to access my storage unit it still had a delinquent lock 12 days later and the employees working there all seemed to have attitudes and tried to get snarky and says they remove locks when people pay (which I had many days following my needing access to my unit which put me out more time than I anticipated) all around would not recommend for anyone looking for a good storage space experience definitely take notes from your competitors they’re doing things right. DO BETTER!!!

Sephina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashesha E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JORDAN B.  |  First Impressions 
Rating:
5.0

I am just thankful and grateful that God placed you here to be as helpful and resourceful and on such a short note I appreciate all that you do and all the help I have received so far. Thank you, Pastor Martin

michael m.  |  First Impressions 
Rating:
3.0

I Would appreciate it , if they answer the phone inside of the store!!!! And not send all the calls to corporate…. The wait time is Too long, Thx

trina w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNN C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES HENRY I.  |  First Impressions 
Rating:
2.0

Good things: most of the hardworking, kind staff, well lit, well, maintained, very secure. Bad things: elevator that breaks down, door to unit that is broken, my card not working to let me into the building, and most of all, that I am somehow paying for all of September even though I moved out on September 4th. Really bummed on the lack of prorating. Also, often hard to find someone to help you when you need help.

Nora H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trina w.  |  First Impressions 
Rating:
3.0

We had a storage unit and rented a cargo van, there was confusion with the return of the cargo van, they didn’t properly check us in so we were charged twice, but it has been resolved.

Izaak S.  |  Overall Experience 
Rating:
5.0

The staff, especially the manager on Tuesday, are outstanding!

David S.  |  Overall Experience 
Rating:
5.0

I had a good experience. They were helpful.

Denise A.  |  Overall Experience 
Rating:
4.0

Check out was extremely easy.

Jason W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER TYRE F.  |  Overall Experience 
Rating:
5.0