Customer Reviews for U-Haul Storage at Silverton

4,252 reviews

3612 Silverton Rd NE   Salem, OR 97305
(Corner of Fisher Rd and Silverton Rd)

(503) 399-9418

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(503) 399-9418

3612 Silverton Rd NE
Salem, OR 97305
(Corner of Fisher Rd and Silverton Rd)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

As always, Sherry and staff were courteous, professional, and a pleasure to do business with.

Adam M. 
Rating:
4.0

Nathaniel was super solid at vehicle check out.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Alan P. 
Rating:
5.0

Customer did not leave a comment.

Leon S. 
Rating:
1.0

Terrible don’t trust them they stole my 70” screen tv straight from my unit and did nothing about it DO NOT TRUST THEM.

Alisar E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyle R. 
Rating:
4.0

Customer did not leave a comment.

Kimberly H. 
Rating:
3.0

Customer did not leave a comment.

Hayden D. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

It was great service.

Richard U. 
Rating:
5.0

I appreciate the courtesy the knowledge they show when asked about moving advice

luke A. 
Rating:
5.0

Great customer super friendly and helped me find the cheapest experience. U-Haul #1 in my book!!!!

Blake S. 
Rating:
5.0

Everything went well, everyone was helpful

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Catherine Z. 
Rating:
5.0

The customer service gentement was awesome helped me carry my boxes dolly out to the truck Please he was african american at 1030am on Monday on Silverton Road He deserves a pat on the back

Michael G. 
Rating:
5.0

The lady who helped my was awesome! Excellent service!

Cori W. 
Rating:
5.0

There was a problem with my fuel guage reading upon return and I was incorrectly charged a refueling fee. But the customer service lady I spoke with was extremely helpful and cleared up the issue in a matter of minutes. I was very pleased it wasn't more of an ordeal. Thank you!

Kendall P. 
Rating:
5.0

Customer did not leave a comment.

Terri M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Nathanial and Mia did a great job getting me taken care of. It was a quick and easy process.

Robert R. 
Rating:
5.0

Whole experience was fast, easy, and affordable. Shout out to Mya Pacheco-Perez who was friendly, professional, and efficient despite being extremely busy and who got slammed all at once with returns!

Brian D. 
Rating:
4.0

The Rep that helped me at the counter needed extra training because he didn't know some of the answers to my questions and then had to ask another Rep a question!

Carol C. 
Rating:
5.0

Great 👍

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

Jesse K. 
Rating:
5.0

The staff was very friendly and helpful. I will use again.

Steve M. 
Rating:
4.0

Customer did not leave a comment.

Lawrence S. 
Rating:
4.0

I do not understand why a person needs to have a cell phone to rent from U-Haul. I have been renting from U-Haul since the 1980s. U-Haul has never needed to contact me while I was using a vehicle of yours. Really, this is just another invasion of privacy by a US corporation that just can't get enough information about us. It speaks poorly of you intentions.

Carol V. 
Rating:
5.0

Customer did not leave a comment.

Nancy F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed P. 
Rating:
5.0

Absolutely phenomenal customer service! This location was completely prepared for my reservation, and I was in-and-out very quickly. Drop off was super easy and all the staff was very knowledgeable helpful and kind! I've had to work a lot with you all in the past, this was the best experience I had ever had.

Stefan R. 
Rating:
5.0

Customer did not leave a comment.

tiffany H. 
Rating:
5.0

Customer did not leave a comment.

Ana A. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Karl H. 
Rating:
5.0

Customer did not leave a comment.

Chuck W. 
Rating:
4.0

Hitch disconnected when I was loading something up on the trailer please tell employees to be safe I don't want to get anyone in trouble but this inonymous message

LORENSO G. 
Rating:
4.0

One employee, lots of people returning vehicles at once. Need more staff.

Alanna P. 
Rating:
5.0

Very easy and customer service is very good and professional!

Gary M. 
Rating:
5.0

Everyone I talked to was pleasant and helpful.

Noah S. 
Rating:
5.0

Tammy Watt was amazing and had the best customer service I have received in a long time. While dropping off the vehicle the gentleman she was working with was also great! Never had an issue with this location.

STEFANIE RAE M. 
Rating:
5.0

I'd like to give a shout out to Nathianal Smith, A+ service. Thank you.

Andreas G. 
Rating:
3.0

I submitted a reservation, but no locations had the equipment I reserved. I ended up with the smallest truck, and had to make extra trips which cost me a few hundred dollars more than what I had anticipated.

Colton C. 
Rating:
5.0

Keep up the good work

MARTA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Soleil M. 
Rating:
5.0

I was charged for 2 gallons of gas, when I brought the truck back. The customer service guy said he checked it on a flat surface. He did not. He had other vehicles on the flat surface and went around them, and parked the truck on an incline, showing less gas. I actually left more gas than I left with. When I pointed it out to him and showed him my picture of the gas gage. He reversed the charge. If I had not been returning something I purchased and didn't need, I would not have been looking at the emailed receipt. I feel like that was a sneaky way to get extra money from customers. Everything was so busy, and I was not handed a receipt. I could have paid an extra $13 for nothing!

Phyllis H. 
Rating:
5.0

Nathaniel smith was provided awesome customer service and went above and beyond

Alberto G. 
Rating:
5.0

The store manager and Tammy were so kind and helpful!

Vallerri P. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

Sherry, Tammy and the whole crew were excellent to work with from start to finish.

Jerry C. 
Rating:
4.0

Cumbersome system - didn't save my online reservation and couldn't pay with credit card over the phone. The employees were great though - helpful and courteous

Libby S. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
3.0

Customer did not leave a comment.

lester S. 
Rating:
5.0

Based on my needs at the time, great experience.

Bernie R. 
Rating:
5.0

Although it appeared that there was no truck the size I needed urgently available, they took the extra time to evaluate my situation; and since I only needed it for a few hours, they arranged it so that there was a truck size I needed after all. I was SOOO appreciative. It was night time and I had to be out of a storage unit that evening. Because of their earnest caring, I was able to get done all that I needed to do...AMAZING to me. Good job Uhaul!!

Rish R. 
Rating:
5.0

This place has good customer service

Nichole T. 
Rating:
5.0

Tammy & her boss lady were Gr8

woody W. 
Rating:
5.0

Everyone was very helpful and patient. Thank you.

Margaret M. 
Rating:
4.0

Nice drop off guy, though he did say I went over my allotted mileage.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
3.0

Service is and always has been great. This part of Salem is really neglected and unsafe. It's not the business its the area.

Char T. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

The truck kept having issues starting and the headlights kept flickering.

Raymond W. 
Rating:
1.0

We were guaranteed that the trailer that we were picking up was going to be at the southeast at 12th location we had to drive all the way to the Silverton location because the guaranteed the trailer was not at the location when we got to the Silverton road location the general manager was rude, and I have decided that this will be the last time I use U-Haul. Not worth the stress.

Christopher W. 
Rating:
5.0

It was a friendly professional experience. I think the manager must be responsible for how serving every one was. I even called in to extend my time and corporate was very friendly and helpful. So congrats to U-Haul and the culture they have built.

John O. 
Rating:
5.0

Customer did not leave a comment.

rebbeca M. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

The assistant manager waited on me and he was happy in his work, efficient, and got me on my way very quickly. PS Pre reregistering really does speed things up, I would highly recommend it.

George K. 
Rating:
5.0

Gentlemen helping me hook up was great. Appreciated his customer service skills. He was more concerned I was good and comfortable than he was about getting on to his next project. Good man. Unfortunately I forgot his name. Thanks all went well.

Randy B. 
Rating:
5.0

I had Charlie Perez and Louis Vazquez help me with the process. Both were super helpful and knowledgeable about the process. I would recommend them both.

dennis R. 
Rating:
1.0

I had my storage broken in to some how lost my sports card collection and my girlfriends jewelry of her daughters child rings and her grandma's stuff that can't be replaced. I never had any idea all of this was missing. I have collected those cards since I was 5years old and lost thousands of dollars in sports card just so stund by this loss.

Troy T.  |  Overall Experience 
Rating:
5.0

it was a great way to move

Eric H. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE A L. 
Rating:
5.0

Nathaniel Smith was very helpful

cindy B. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY A.  |  First Impressions 
Rating:
5.0

Nathan was a Big help in getting me going and Vert helpfull

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

After a long stressful moving day, Nathaniel provided exceptional customer service during our check out, And reminded us that they were there to help out anyway they can. Will definitely continue to rent from this location, and hope to see Nate Daniels friendly's face, and positive attitude once again.

Aaron H. 
Rating:
5.0

Every one was very wonderful.

Charlotte J. 
Rating:
4.0

Customer did not leave a comment.

suzette L. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL R. 
Rating:
5.0

We were helped by Charlie Perez. They were having computer problems, but he got all the paperwork done and was very helpful.

thomas S. 
Rating:
5.0

Customer did not leave a comment.

Amber D. 
Rating:
4.0

Had new employee provide service. Good interface between employees as they all helped train. Friendly, helpful and good relationship.

THOMAS LEON S. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

peter M. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Your manager, Sherry, i a pleasure to deal with. She is friendly and at the same time maintains a professional demeanor while doing a very competent job.

Judith M. 
Rating:
5.0

Customer did not leave a comment.

Deborah A. 
Rating:
4.0

Also a really great location. Easy to get to and drop off equipment. Nathaniel helped me today and his enthusiasm about his job and helping people out is great.

Matt M. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

Nathan the young man that helped me with the trailer was very good. He was friendly helpful and good at his job. He is an asset to the Silverton Road location.

TIM G. 
Rating:
5.0

Customer did not leave a comment.

Christa H. 
Rating:
5.0

Sherry was so very helpful and funny. Karis had to take over and she was helpful and very nice. We enjoyed our experience at this business.

Marilyn C. 
Rating:
4.0

Nathaniel did an excellent job getting things set up and explained everything well. Then he was prompt to unload when we arrived to return.

daniel M. 
Rating:
5.0

Customer did not leave a comment.

Cherriene D. 
Rating:
5.0

Customer did not leave a comment.

Nelson L. 
Rating:
5.0

Always excellent customer service at this U-Haul location! U-Haul representative Lewis was smart, courteous, very professional, and had our rental Trailer hooked up and us on our way quickly and efficiently, Five Stars for Silverton Road U-Haul and staff! Highly recommend . Thank you.for a very good experience.

David B. 
Rating:
5.0

Customer did not leave a comment.

Angela T. 
Rating:
5.0

Excellent customer service!! Thank you Karis!!! Kudos for you, you're awesome!!!

Pamela P. 
Rating:
5.0

Service is always great! Nathanial Smith was a pleasure to work with. Thank you

Charlene M. 
Rating:
5.0

Sherry is a wonderful person. Full of knowledge and kindness. Tammy Watt has been doing okay too.

Tammy W.  |  Overall Experience 
Rating:
5.0

The truck that I rented needs an alignment really bad

Pamela H. 
Rating:
5.0

Successful.

DENISE W. 
Rating:
4.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Ramon M. 
Rating:
5.0

I was truly amazed by wonderful service. You guys are the best! Thank you!

Silvia W.  |  First Impressions 
Rating:
5.0

Very helpful and friendly

Sandra A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheril B.  |  Overall Experience 
Rating:
3.0

Every thing was great except for the lock that we had to buy from your firm! We had a very good master lock which you made us remove and buy your "crappy" lock for $10.00 which you would not re-purchase{we paid cash for the lock}. Incidently, your own employee refered to the lock as "crappy" when he attempted to help me unlock the lock.It is for this reason that Igive you an average rating. Mke Duch

Mike D.  |  Overall Experience 
Rating:
5.0

Mrs Sherry Rock love the energy she gave us she welcomed us with love we are from Mississippi I would recommend anybody to us this storage place

antonia f.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Camelia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth c.  |  Overall Experience 
Rating:
5.0

Keep up the Great work,

Michael M.  |  Overall Experience 
Rating:
5.0

Sherry has always been kind, understanding, welcoming and helpful.

Tammy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WADE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roberto s.  |  First Impressions 
Rating:
5.0

Amazing customer service renting a truck and storage unit

stacy e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raema A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William W.  |  Overall Experience 
Rating:
4.0

The staff here has always been helpful and continues to go above and beyond.

MIRANDA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Staff was super helpful and friendly.

Melissa G.  |  Overall Experience 
Rating:
5.0

Always helpful, courteous and professional. Awesome staff. Great leadership in sherry.

STEVEN D.  |  Overall Experience 
Rating:
2.0

Everytime I use uhaul it’s a headache. Between not being able to use the online check in bc their website is trash to employees that don’t know much of what’s going on.

ANNA TERESA B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Debbie C.  |  First Impressions 
Rating:
5.0

Absolutely loved this uhaul place. The staff was Absolutely friendly and super helpful with our moving. One of the best uhaul places ever! Our last experience with a different uhaul place the people were rude and hardly spoke to us. But this one in particular was just wonderful and will go there again for our next move.

ofelia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMY ALLAN D.  |  Overall Experience 
Rating:
5.0

The staff were noteworthy in their helpful disposition and friendly demeanor in every interaction I had with them. Great folks.

JEFFREY C.  |  Overall Experience 
Rating:
3.0

It took forever to rent the storage unit. You need to figure out how to speed up the process. We were tired and wanted to go and it took way to long.

Joy E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeff d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oscar D.  |  Overall Experience 
Rating:
5.0

My bad for falling behind on the storage rent, but they were very kind about helping me resolve the issue.

Brittany J.  |  Overall Experience 
Rating:
5.0

Every one there was nice respectful and cated about us.

tonya b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jo W.  |  Overall Experience 
Rating:
5.0

Staff was super helpful and supportive. If I had any questions, they were more than happy to answer them for me. It made moving my things more easy and got a ton of stress off my back.

Melissa G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gwen h.  |  First Impressions 
Rating:
5.0

I was pleased with my storage experience at the Silverton rd. location, Everyone was kind and attentive everytime I spoke to them.

Karen M.  |  Overall Experience 
Rating:
5.0

Curtis was very courteous and is a shining example of manager that really strives to make great customer relationships. My uhaul experience prior to arriving to Curtis's establishment was dizzying and incredibly frustrating, so being able to see the other side of the customer experience was quite the relief.

Sharon H.  |  First Impressions 
Rating:
5.0

These guys are amazing in a pinch! The manager is very fast, efficient and very helpful. I have been coming to this facility for several years now and they've really streamline their customer service. Thanks guys!

LORIA G.  |  Overall Experience 
Rating:
5.0

The manager is very helpful and quite humorous

russell M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAELA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken S.  |  Overall Experience 
Rating:
5.0

Outstanding professional service. Long story , you’ll have to ask your manager and Kielah, both girls were so wonderful. Everything that could happen happened, but those two angels got me a storage unit and took exceptional care of my needs. THANK YOU LADIES!!!! Please pass my praises to your management , you got some good employees at silverton.

Shannon O.  |  First Impressions 
Rating:
5.0

I've used this establishment many times and every time I get the best service. The team works really hard and go well out of their way to make sure you have what you need. The Manager, Curtis has outstanding customer service skills and has been a great help during my last move. Thank you for all the help, you and your team are amazing!

LORIA G.  |  First Impressions 
Rating:
5.0

Thank you Curtis and staff for helping make my stressful move a better one. You answered all my questions, sometimes silly ones and were tremendously helpful when I was stuck with no moving assistance, trying to do it all alone. Would highly recommend the U-haul location on Silverton Road in Salem, Oregon.

Valerie B.  |  Overall Experience 
Rating:
4.0

They were awesome

Elizabeth F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

norma C.  |  Overall Experience 
Rating:
5.0

The only problem is the amount of office staff on Saturday and Sunday. Saturday I needed to set up my move out and waited in a line 6+ deep for 35 minutes with one lady working desk. Sunday I needed to purchase supplies during my move out of the facility and I waited in a line 10+ long for 1hr 5 mins for one guy working desk.

Morgan H.  |  Overall Experience 
Rating:
3.0

Building and unit were exceptionally hot even at 8 am. Website and Google stated wrong hours.

Julia W.  |  Overall Experience 
Rating:
4.0

Storage experience was excellent but truck return not so much

Raema A.  |  First Impressions 
Rating:
5.0

Great place to use for storage well lit and secure will use again when needed

Harvey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenneth b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis C.  |  Overall Experience 
Rating:
5.0

The Salem U-Haul staff at 3612 Silverton is nothing less than excellent. From the spotless clean, well organized, facility to their outstanding customer service I find it difficult to believe that there is a better managed service business anywhere!

john r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AJ w.  |  Overall Experience 
Rating:
5.0

I would use again! Great place!

Carrie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BONNIE J.  |  Overall Experience 
Rating:
5.0

I have forgotten the name of your employee who helped me but she was amazing! She worked with me to help get me in a unit that would be easy to unload since I was unloading by myself. It made the whole process much easier and I was able to unload much faster because of her wonderful customer service. She was awesome!

Jeff D.  |  First Impressions 
Rating:
5.0

Curtis was amazing, I was treated with full respect. Above and beyond was met for myself, thank you truly!

megan w.  |  First Impressions 
Rating:
1.0

The staff was very friendly, so this review does not reflect them, but getting into our rooms was a nightmare. We were supposed to have one large room and it was unavailable due to someone not moving out on time. So then we get transferred to two smaller rooms across the storage facility from each other. The second room that was “vacant” was still full of someone else’s garbage so then we were transferred again to a third unit. All the while, our whole unload crew is following the worker around the facility trying to figure out which room we are actually unloading into. We were supposed to get our first month free for our one room... now we are left paying much more next month for two rooms when we were only supposed to have one in the first place. Terrible organization and keeping track of which rooms were vacant/in use. We made our reservation a month ago so it wasn’t even last-minute. We would have chosen another storage facility if we knew about what a hassle this one would be. I will not be recommending :(

Morgan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tommy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya W.  |  First Impressions 
Rating:
2.0

Clean facility. Friendly and helpful staff. Curtis is a good manager. I want to give acknowledgment to a staff member, but I can't remember his name. He's really friendly. I think his name started with an A? Well anyways he has dark hair and he's pretty young in his twenties. He is very professional and friendly and made me feel like a very important customer. I give him a five-star rating all day!!! Thank you

Frankie D.  |  Overall Experience 
Rating:
5.0

Staff made sure to take the time to help me fully.

Andrew A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rajendra p.  |  Overall Experience 
Rating:
5.0

Excellent employees!!! Great customer service!!! I give them 5 🌟🌟🌟🌟🌟!!! Thank you!!! Frankie D.

Frankie D.  |  First Impressions 
Rating:
2.0

I have asked many times for you to change the name of who was on the rental agreement. Even after I had filled out the paperwork you still did not change the information. I had no way to speak with you guys since my husband who should have been taken off was still as the first person to contact. I paid with MY credit card and even when I told you NOT to use my credit card you Still DID.I had become homeless with this pandemic and had no way to contact you and then after many attempts you sold my stuff. I appreciate having to go above your head to get things done but I dont see why I had to in the first place. My mother in law was put in the hospital and you had no sympathy for the fact I was 300 miles from you and HAD NO WAY to come to you. I had you contact my sister after I told you not to.... I had no way to do anything and I am very happy I have nothing to do with your company. In the future I will NOT use and will not recommend UHAUL for anything.

mike e.  |  Overall Experience 
Rating:
3.0

I found a storage place less price So I cancelled with you. Thank you, your young lady was very efficient and helpful. I couldn't ask for better service.

Jim P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adine G.  |  Overall Experience 
Rating:
5.0

i really thankful and appreciate the staff for being helpful and friendly and nice to help their customer(s). and the store age it is amazing nice and clean, huge and very secure

Cheslin T.  |  Overall Experience 
Rating:
5.0

extremely helpful staff, both on person and responsive to emails! Excellent facility a nd range of services. I am impressed

William T.  |  First Impressions 
Rating:
5.0

Liked it. You guys do a solid job!

brandon r.  |  Overall Experience 
Rating:
3.0

We had reserved 2 10x20 units but when we needed the second unit they only had a 10x10, this created stress with our move and the smaller unit was no where near as convenient and easy to use it had at least a 1 foot step up. When originally reserving the units I was able to speak directly to the location all other calls went directly to the call centers which had EXTREMELY long wait times. Luckily on our first trip I grabbed the managers business card and was able to get assistance via email to her. Your APP for reservations and payment is really good

chris p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Uriah T.  |  Overall Experience 
Rating:
5.0

I’ve been there several times. They are terribly understaffed. Each time there was about an hour wait just to get to the counter. I was there before they opened and there were 5 people in front of me. I would like to commend the staff. They are professional, and courteous even in such trying circumstances. Please get them more help. Thank you.

laurel a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn R.  |  Overall Experience 
Rating:
5.0

The gentleman who assisted us was awesome! Great employee

chris p.  |  First Impressions 
Rating:
5.0

Super nice and very helpful great experience

Brad M.  |  First Impressions 
Rating:
5.0

Need to let people know that you have an elevator available. It was a wonderful surprise!

HAZEL L.  |  First Impressions 
Rating:
1.0

I have to rate low because of my experience. 1st, the online app did not accept image of the back of my drivers license, so I could not order online. The next day, I physically went to rent (Sun) at 430 pm... lose at 5. I was told bluntly, without even trying to listen, we cannot rent in the last hour. Told to do online. Explained I already had. I tried again. This time it asked for a alternate number and no matter what I entered, with hyphen or withou...several different numbers, it would not advance and finalize. It did accept the money. THEN after 3 attempts to call and get help (again, point blank, i cannot help...referred to same numer and menu)...waiting again. 3 person really heard me and tried to help...then suddenly disconnected. Had to wait till next day to sign up and unload. Had to miss work.

MICHAEL V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marilyn j.  |  Overall Experience 
Rating: