Customer Reviews for U-Haul Storage of Coos Bay

3,103 reviews

763 S Broadway   Coos Bay, OR 97420
(Highway 101)

(541) 269-1333

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(541) 269-1333

763 S Broadway
Coos Bay, OR 97420
(Highway 101)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Lady working there was very professional and good attitude. Would recommend this place and give 5 stars.

DANIEL T. 
Rating:
4.0

No long waiting in lobby on my visits. People are new trainees however; they do their best to accomidate the customer & there was a 3rd person willing & able to assist. Pleasant experience

Patricia W. 
Rating:
5.0

Very helpful staff. Great customer service is rare these days but seems pretty consistent here.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
3.0

Coos Bay location was a nightmare.one truck and trailer taking up 4 parking spots in a very small lot. First traier had no lights so had to switch. We were backing to hook up and employee walked behind the truck. She did not announce she was there. I thought we had hit her.

richard D. 
Rating:
5.0

Customer did not leave a comment.

Wesley B. 
Rating:
5.0

Just keep doing what you are doing you are the BEST !!

Barbara B. 
Rating:
5.0

Everything went smooth. Great experience.

John G. 
Rating:
5.0

Employees there were very helpful, friendly and efficient.

Matthew D. 
Rating:
5.0

The people at this location were great…. The online process was very difficult…

dan W. 
Rating:
1.0

I had to have the truck towed out of here for multi day problems with a rim and tire. It was exausting moving everything from where the truck had to stay parked due to malfunctions in your equipment. Now because it was towed I have to pay a rediculous priced fee to compensate for fuel I had no option to get for myself. I would really like to speak to someone about this. Phone:2084055843 email: m1k380113y@gmail.com

Michael B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

Christy O. 
Rating:
4.0

Fix the a/c

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

Leota B. 
Rating:
1.0

Figure out how to make sure your customers have everything before they leave your business

Brooke F. 
Rating:
5.0

The uhaul agents were really great and helpful.

James S. 
Rating:
4.0

Customer did not leave a comment.

Bill R. 
Rating:
1.0

We realized after leaving town the windshield was coming loose from the car. We had to tape it down so that it wouldn't fly off the vehicle. It was a stressful situation, prolonged our actual travel time and caused some massive anxiety. When we reported it to u-haul, it wasn't a priority for them. Totally disappointed in the experience.

Alicia W. 
Rating:
5.0

Customer did not leave a comment.

april N. 
Rating:
5.0

Customer did not leave a comment.

Shannon P. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Glenda F. 
Rating:
3.0

Our equipment was not ready for her when we arrived to pick it up so we had to wait while they got it ready. The purpose of reserve the equipment is so it is available but also for a quick pick up.

Joy W. 
Rating:
5.0

very nice folks...

Robert C. 
Rating:
5.0

Mrs. Thompson was great would love to have her at my company

Daniel D. 
Rating:
5.0

Very personal and perfect experience

Lance D. 
Rating:
4.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Coordinate with scheduler at corporate. Installer did not have my appointment scheduled and had to make special arrangements. The installers were friendly and fast.

Bob H. 
Rating:
5.0

This place rocks!!!

TODD CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Dart E. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
4.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

tiffani P. 
Rating:
5.0

Excellent experience. Thank you.

RYAN L. 
Rating:
5.0

All is good.

Clarence C. 
Rating:
5.0

Customer did not leave a comment.

paul H. 
Rating:
2.0

got to the location at 8:30am and was 6th in line w/ 1 u hall employee. Get some help in the AM.

William H. 
Rating:
5.0

Customer did not leave a comment.

Rex P. 
Rating:
3.0

when I booked my dropoff location was at a center close to my home - which was exactly as I needed because I wouldn't have a car and could walk home. Today when I went to return it, I was told uhaul changed my dropoff to an entirely different location far from where I live. I had no ride and couldn't afford a taxi. I don't take buses because I am high risk of covid. I was so upset. Luckily for me one of my moving helpers gave me a ride -- but I had to pay and I really couldn't afford it. it isn't right to do this to customers. Inive fairly frequently and always choose uhaul. This made me very leery of you.

Sasha C. 
Rating:
4.0

Greet them and use their first name or Mr/Mrs ________ during the transaction. And SMILE too. Just a tip.

John D. 
Rating:
5.0

Customer did not leave a comment.

KEITH T. 
Rating:
5.0

Fast and excellent service!

Nicole C. 
Rating:
3.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Leo C. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

michael H. 
Rating:
5.0

The rental was handled speedily and all the employees were very helpful.

Craige H. 
Rating:
4.0

Customer did not leave a comment.

Billy P. 
Rating:
5.0

I describe my experience and the folks that help me as very accommodating, considerate and relaxed. All good!

Brice C. 
Rating:
4.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

The girl that helped me was awesome!

Nicole L. 
Rating:
5.0

Customer did not leave a comment.

Wai K. 
Rating:
5.0

They were very helpful with quick service and changes to my rental pick up date. Only bummer was they didn't show the updated days on my rental. I was to originally pick up this uhaul on weds and drop off Friday in central point, oregon. They charged me the additional days but didn't change the renta days on my agreement to show due back on Friday.

Rhiannon B. 
Rating:
5.0

Best customer service ever.

Nina G. 
Rating:
5.0

Get cars with better gas mileage.

Spencer K. 
Rating:
5.0

Customer did not leave a comment.

Sheldon T. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Hard working and dedicated employees. Well done.

Kathleen V. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Excellent service.

Char L. 
Rating:
5.0

Customer did not leave a comment.

Nicole L. 
Rating:
5.0

Customer did not leave a comment.

daniel H. 
Rating:
5.0

Customer did not leave a comment.

Solomon L. 
Rating:
5.0

The staff were very helpful kind. Good people make a company. Cheers.

Richard L. 
Rating:
1.0

the location is not good for drop off

milburn W. 
Rating:
4.0

Customer did not leave a comment.

Valeria T. 
Rating:
5.0

Great team of workers.

Douglas A. 
Rating:
5.0

great service.

Deanna G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
1.0

Great in person service, people were amazing, equipment was greatly. But my card was charged the agreed amount twice. One when picked up rental. Again after returned it. Can't get a hold of live person, average wait time to speak with a person is 40 minutes. Always directed to web site, web site does not have option for charges dispute

Jennifer R. 
Rating:
2.0

Access to our storage unit was extremely limited. Trucks were always blocking it. It was insane that we had to contact the office every time we needed to use it even though it was an outdoor unit. We never moved in due to this. Then, we continued to receive bills for almost two months even though it was canceled online well before payment was due. I will never use this location again.

Tanya R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEONARD S. 
Rating:
4.0

Customer did not leave a comment.

Douglas Y. 
Rating:
5.0

Nothing! We had excellent service!

John O. 
Rating:
3.0

Very passive turn-in. The equipment was not being checked as I turned it in. I was handed a receipt that I just casually looked at. Later, when I checked the online receipt, I found out I was charged for an extra day ($74.00). I called the next day and fortunately, I was issued a Visa Card credit while I was on the phone. If I hadn't checked, I would have been overcharged. I could just as easily been charged for damage, etc. The attendant did not check that I returned the blankets. If I worked for UHaul Corp. I personally would go there and rip them a brand new asshole. It tarnished my assessment of the UHaul brand. I rented a 15 ft. truck. It performed well, but I would not want to use one again for a long move like I did (OK-OR). For a day of driving it would fine. For my three day trip, the ergonomics of the cab were very annoying. There is no useable room behind the seats. The jump seat should be optional. There is no cruise control. I never did find an electric side mirror feature. The leg room for the driver was weird - the engine dog house encroached on the driver's space. Overall, it was a miserable three days. I will not be buying a Ford van-style vehicle - ever. It was not an adventure in moving. It was nothing but hard work and annoyance. I was so glad to finally turn that vehicle in.

Gary T. 
Rating:
5.0

Customer did not leave a comment.

MARC M. 
Rating:
5.0

Keep doing good work

Skylar A. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
4.0

Customer did not leave a comment.

Beth D. 
Rating:
5.0

Customer did not leave a comment.

Kasem E. 
Rating:
4.0

Customer did not leave a comment.

Gerald P. 
Rating:
4.0

Customer did not leave a comment.

Pam B. 
Rating:
5.0

Customer did not leave a comment.

Eamon B. 
Rating:
1.0

Would not recommend uhaul as a company. Location was fine. Wanted a drop off in Bandon Oregon, which was my destination. Didn't give me the option though I know there is a location there. Upon arrival I stopped in to see if I could switch my reservation to drop in Bandon. Told I would be charged a wrong location drop fee. Said screw it's and took the trailer to coos bay. When I arrived I found this location had at least 10 dollies and trailers and hardly any room for more. Guy was nice and we got the drop off handled. But the routing of equipment with uhaul is a joke. The Bandon location I wanted to drop had 1 trailer and a ton of room. Further just pushing the customer out of their way in the most inconvenient way possible. After the fiasco on pick up of the trailer followed by this experience uhaul can bet to have a few reviews online to warn people of their ridiculousness.

Jerrad B. 
Rating:
5.0

Customer did not leave a comment.

Loren V. 
Rating:
3.0

Not enough help. Waited an hour to get help. Tried calling twice, first time, I was on hold for about an hour, the second attempt, I was on hold for one hour and forty-five minutes before they hung up on me because they closed while I was on hold.

Roman E. 
Rating:
5.0

Customer did not leave a comment.

Carrie P. 
Rating:
4.0

The doors were loose on the truck I rented. I had to firmly close the doors.

RON M. 
Rating:
5.0

Customer did not leave a comment.

Duane S. 
Rating:
4.0

Our reserved truck was not available at the time of pick up, but the crew worked fast to find us a new truck Thank you

Angela S. 
Rating:
5.0

They went out of their way to help us and I truly appreciate them!!!

Shawn P. 
Rating:
5.0

Guys working there were efficient, helpful and friendly.

Forrest N. 
Rating:
2.0

More parking

Airica C. 
Rating:
5.0

Front desk agent was awesome! Friendly, knowledgeable and professional! Great guy!

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

LEE MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Milo C. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
3.0

Customer did not leave a comment.

zebidiah b.  |  Overall Experience 
Rating:
5.0

Staff are phenomenal here. Excellent customer service. The equipment and facilities are well maintained and convenient. This well run business really takes a lot of the stress out of moving things! I appreciate it!!! Thank you!

Tina R.  |  First Impressions 
No reviews have been submitted for this location.

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