Customer Reviews for U-Haul Storage of East Spokane

5,376 reviews

14505 E Sprague Ave   Spokane Valley, WA 99216
(W of N Adams)

(509) 924-0620

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(509) 924-0620

14505 E Sprague Ave
Spokane Valley, WA 99216
(W of N Adams)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

Mckenzie M. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

The inside of the truck was not clean at all. Other than that my experience was great.

ROSEMARIE H. 
Rating:
5.0

Give ur employees raises

Christian H. 
Rating:
1.0

Trailer had 4in of solid ice/snow in it at pickup so I refused it. Employee said to lay a blanket over the snow, I said no, give me a clean trailer like you make people return them. When I turned in the trailer the next day (23hr rental) an employee unhooked it, said would get receipt in 3-5 min. Never got receipt so I contacted chat that evening. They couldn't provide me a receipt, said manager at the store would get back to me right away. 2 days later, no word from manager, so I called uhaul. They said would send me receipt. Never got it, so went into store. Manager was working and I explained what happened. He said he was too busy in meetings to call me back or correct problem. He printed receipt, and changed me for 2 days. I told him I returned it on time but because of uhauls error in not checking the trailer correctly it charged me extra. He said they would issue a refund for the 1 day of incorrect charges. Never apologized, didn't seem to care. So I had to go through all of that only to be overcharged due to their error. Should be illegal to not provide a receipt upon request then overcharge people, oh wait it is

TROY M. 
Rating:
3.0

Make sure trucks are clean

Carmen N. 
Rating:
4.0

Customer did not leave a comment.

ELLIOT L. 
Rating:
3.0

Gabe was very helpful. The other workers were inappropriate in front of me and other customers with their conversation topics and language. No employees wore masks. I was also told I could “easily lift my trailer off and on” on my own which was absolutely not the case. I had to get help from someone with a jack in order to do this. This misinformation put me at risk and I am not happy.

Justine K. 
Rating:
5.0

Nothing, You are the BEST!!!

REX S. 
Rating:
5.0

Great service, van was cleaned and ready at the time reserved!

Ernest R. 
Rating:
5.0

When I returned the trailer, the computer system was not working and customers who were there to pick up the rental trucks they had pre arranged, were told the system was down for All locations, and that they were out of luck! The man who told them this did tell them them he would give them a discount for the trouble they went through and the delay, but then said he would not be there the next day and made it confusing as to exactly how they would be able to get the discount, other than that situation (that was clearly not his fault) everything was good, I prefer that location over any others in our area, simply because you can never know what to expect from the other locations, at this location they are always top notch in their customer service, and have always had the things I or the many people I have sent there or taken there myself Needed and I couldn't ask for anything more.

KEVIN F. 
Rating:
5.0

Had a very go experence with your u haul employees i never have a problem

DEBRA Z. 
Rating:
5.0

Customer did not leave a comment.

Sheve C. 
Rating:
5.0

Customer did not leave a comment.

HAROLD B. 
Rating:
5.0

Customer did not leave a comment.

Sheve C. 
Rating:
3.0

Take COVID precautions.

NATHAN H. 
Rating:
5.0

Both gentleman were excellent to work with.

KENNETH S. 
Rating:
1.0

Took advantage and hustled me to buy insurnace that didn't cover anything I needed. Got stuck and the sales person didn't add road side assistance for 5 dollars. They suck. Charged my cc double. Horrible never use Uhaul again

ALEJO JOHN M. 
Rating:
4.0

No one wears a mask at this location. It's a good one but with the pandemic why not? They could be helping spread it!

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

Stephanie F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEVON H. 
Rating:
5.0

Customer did not leave a comment.

ELLEN RENEE B. 
Rating:
5.0

Great service in store. The online return system was not user friendly, and we were returning on Christmas Day, so that was the only bummer.

Mark H. 
Rating:
5.0

The staff were very attentive and helpful when we couldn't back up our car off the trailer. They acted appropriately and took responsibility that the damage on the trailer caused the problem. They called their supervisor and did could troubleshooting to put the car on blocks to get it off the trailer without further damage.

NORINE WEST P. 
Rating:
5.0

Great customer service by Jordan Thanks

DENNIS P. 
Rating:
5.0

Wonderful employees to work with

GARY M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Great customer service.

Joshua M. 
Rating:
1.0

Honor the rates on your sign. I paid almost $200 for a rental when the sign in the driveway said $29.95. I want a refund.

Jamie L. 
Rating:
5.0

Friendly, courteous and helpful. Very pleased with the service. Thanks.

Debbie L. 
Rating:
5.0

Great overall customer service, friendly, professional. Highly recommended.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

SALOME H. 
Rating:
5.0

Found the drop-off after hours instructions a little confusing but all went well.

DONALD MALCOLM W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Equipment was clean but very used. Truck had almost 108000 miles on it and was gutless. Need newer equipment that get better fuel mileage. I am a professional drive so I do not put or keep my foot in carburetor and feel fuel mileage is less an desirable

JERRY W. 
Rating:
4.0

Customer did not leave a comment.

NORMAN T. 
Rating:
2.0

Customer did not leave a comment.

shelly L. 
Rating:
4.0

Took a long time to get a final receipt. Had to calm to get my final email. Everything worked out and they were very friendly provided great customer service when we returned the truck.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

Sheri E. 
Rating:
4.0

We rented moving blankets. While packing the truck after opening and using several blankets it became apparent the unopened bag had become soaked with water and the contents had mildewed. Some of our load was exposed to this mildew. I unwrapped my furniture and couldn't use the blankets. The facility refunded the rental for them to their credit but mildew was exposed to my load. Make sure all pads/blankets are kept dry would improve Uhaul credibility and service for others.

James V. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

The sales associate was efficient, thorough and friendly. I appreciated that very much.

Rebecca J. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Not open. Why were we switched to this location if it was closed. Should of been able to drop it off in Post Falls, ID

DANIEL A. 
Rating:
3.0

Service was marginal

CAROLINE S. 
Rating:
5.0

Customer did not leave a comment.

Travis P. 
Rating:
5.0

Customer did not leave a comment.

FELISA B. 
Rating:
2.0

They over charged me for gas .

TODD R. 
Rating:
5.0

Customer did not leave a comment.

BRANDIE O. 
Rating:
1.0

I was NOT completely informed about the $1.95 per mile from Lowe's in Spokane Valley to my home northwest from Colville! $60.00 for refuel, $19.95 for the 24 hours & $393.93 for the mileage!!! Just to be able to have at my home for the December professional repair appointments: plaster boards, 4 2x4s, etc. that would not fit in my jeep. The mileage pay was not said to me when I picked up the truck on Sunday!!!

TERESA LOUISE F. 
Rating:
1.0

We scheduled our drop off and got email comfirmation. When we were called to confirm delivery and schedule a time, it was an hour and twelve minutes before the deadline and no mention was made in the message left that our delivery would be cancelled if we did not confirm by 5 pm the day prior to delivery. Also this call was made 2 days prior to our delivery but when we called the next day to confirm we were informed that our delivery was cancelled as it had been rescheduled without informing us. We were able to have our delivery rescheduled for the day after the original day however it required a lot of negotiation and calls back and forth. The communication regarding our boxes was non-existent and when called the store personal could have been more helpful. Many did not know what was happening, and the ones that did were not able to provide clarification without long holds and discussions with their supervisors.

CODEYMICHAEL N. 
Rating:
5.0

Keep up the great work!!

MICHAEL M. 
Rating:
5.0

Really nothing....I had the friendliest 2 people helping me when I arrived to pick it up and deliver it back. Awesome service!!!!

CATHLEEN S. 
Rating:
3.0

Customer did not leave a comment.

Fran C. 
Rating:
5.0

Customer did not leave a comment.

JACOB R. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Great fellows to worhbwith

JEFFREYR A. 
Rating:
1.0

Rented a "motorcycle trailer" to get my bike down to state inspection. You advertise the trailer as having a ramp so you can just ride your bike right into the trailer. What you don't say is that the utility trailers you have are much better for motorcycles because they have a sufficiently long ramp. So if you rent a motorcycle trailer, plan on replacing your brand new $400 exhaust out of your own pocket when it gets gouged and dented. I obviously wasn't the first one with this problem either because there are scrapes all along the edge of the trailer. Customer service: terrible. I explained what happened to the guy when I dropped the trailer off, and he was just like "well that sucks, let me just charge you for the rental." So not only do I now have to spend another $400 to replace my brand new exhaust, this guy has zero empathy for me and doesn't offer to help at all. I guess the "insurance for personal property damage" only covers their property. Won't waste money on the coverage again. I would have been better off pulling the bike into the bed of my truck. Total waste of time and money. Problems with the trailer: Ramp is way too short to safely load your motorcycle. This is evidenced by the multiple scrapes and dents along the edge of the trailer. License plate was held on by a single and very loose bolt, ready to fall off. Tightened it for you to avoid a ticket.

Zach M. 
Rating:
5.0

Provide more accurate info for the drop off location

JEFFREYR A. 
Rating:
5.0

The staff was fantastic! I will be back!

elizabeth m.  |  Overall Experience 
Rating:
1.0

I am not a new customer. I simply updated my charge account information and received this notice. This being stated, I would like to question why I got a Delinquent Fee notice for $24.99 on 11/14/2021 at 10:53 AM and then a payment reminder on the same day, 11/14/2021 at 12:49 AM; less than two hours later? After calling and waiting for what seemed a half hour, I was connected to what I assume was a call center because the phone number for my local U-Haul Storage dealer in Spokane Valley, Washington (Unit #1096) seems to be a main number and not specifically tied to my local one. I was told by the first lady I spoke to, that my Visa Card expired in October of 2019 and that was why I received the delinquent fee notice, whereupon I stated that I would like to dispute the late payment penalty. I was then transferred without notice of to whom or to what department I was transferred to and spoke with a gentleman with whom I updated my bankcard information. He told me there was nothing he could do because it was my responsibility to update my charge card information. Up until this November payment, my account has been debited every month since November of 2019 and I have received texts including autopayment notices and a rate increase but no notice that my card had expired two years earlier. I used to receive rent reminders on the first of every month up until November of 2018, when I received autopayment notices only. It is a bit disconcerting when I am given no notice that my scheduled payment has not been received and then given less than two hours to remedy the situation. Should whomever reads this have an inclination to do so, I would appreciate this text being forwarded to your Customer Relations department. I would like to dispute this charge but cannot locate the right channel(s) to do so. Thank you for your consideration. Sincerely Yours, Wes Binkley

WES B.  |  First Impressions 
Rating:
2.0

Several issues at this location: When I tried to call with a question - could not get the staff on the phone, ever. When we mentioned that, they chuckled. And didn't provide any explanation. Got a late charge even though I had auto pay turned on. Overall, I was less than pleased with the staff here. The facilities were fine.

Francesca D.  |  Overall Experience 
Rating:
5.0

Quick knowledgeable efficient professional 10/10

cord L. 
Rating:
5.0

Not a thing. Happy with the trailers and use them when i need one.

DAVID P. 
Rating:
5.0

Drop off location was spectacular. Clean and organized. Workers come running out to receive the truck. They were friendly and knowledgeable. The manager at this location is obviously doing a great job

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

JAROM N. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
3.0

The staff was nice, the truck was old, had a huge scratch on the driver's side when we picked it up that wasn't documented. We did note it with the staff and they did X it. The U haul way of scheduling is not user friendly. You can't call the actual rental location. There is just one big scheduling call center, yet you can't schedule a one way guaranteed truck & i tried to pay before my pickup date (tried on Thursday for my Saturday move) & was told I couldn't pre-pay or I'd have to pay for 2 extra days before Saturday. I didn't need or want the truck except on Saturday. That makes no sense and it was an hour & a half drive for me for nothing. I had to turn around and drive there again Saturday morning. Another person was moving me and driving, so why couldn't I pay 2 days ahead & spend that 1 1/2 hours drive time packing till the truck got to my house? The driver was noted with all necessary ID when I reserved the truck weeks ahead of my move date. U-haul doesn't make it easy. The driver & movers are now working with Penske because of U-haul difficulties.

NICHOLAS LAWRENC C. 
Rating:
5.0

Reuben Ingebritson did a terrific job handling my needs and renting me the right piece of equipment. He was the only employee working and did a great job helping not only myself but other customers. He had a great attitude and was vey professional.

MICHAEL JEROLD N. 
Rating:
5.0

Went well. The staff was courteous and helped me remove my huge trailer hitch that I use for aa trailer that had been on for a year. The building was clean and organized and the bathroom was very clean as well.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

KAREN H. 
Rating:
5.0

Customer did not leave a comment.

GINGER T. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

BRUCE C. 
Rating:
5.0

Easy towing and great for a long trip to Florida from Spokane.

BRADLEY G. 
Rating:
5.0

It was a great experience!!!

BOBBY R. 
Rating:
2.0

It's ridiculous that I was charged $11 for extra fuel when it was BARELY below the full line. It was probably at 99% full. I only drove 14 miles.

Keith O. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

The two gentlemen that helped me, were fantastic!

elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

LESLEY ANNE H. 
Rating:
1.0

Was not the location on the contract. St Marie's Idaho is what I agreed to for location if drop. I would have never agreed to a drop location 1.5 hour away. Secondly falsely say St Marie's Idaho on a written contract have your team member threaten me me with a double charge because I was not in agreement with the location that was not on my written contract of St Marie's Idaho. I should be reimbursed for my 3 hour round trip that I was not in the written contract of St Marie's Idaho. Your team member informed me it had to go there since it was being rented! Sorry but that is not my responsibility to get the trailer to those renters! Your team member represents your Company! That tells me you all pull this stuff other also! Not a good business practice! Horrible customer service plan. I should have to go through any scheduling persons! I should be able to pick my own location to pick up and drop off! I don't think I would ever recommend your company again. For the time, money, effort and hassle I could have bought a great used trailer and never had to deal with this. Hope you fix your problems with how you deal in breaking written contacts! Stop hiding location drops in emails after one pays for your service. I would never agreed as I have already stated. I should report you to both Idaho and Washington state's attorney generals for the type of hidden business practices you practices.

Perry D. 
Rating:
3.0

The van was very dirty inside. There was a thick layer of dust on everything and the inside of the windshield had glue from a dealer sticker stuck to the inside. I'm sure someone was supposed to get rid of this sticker, but that never happened. Yes, the van served it's purpose, but U-haul in NO WAY went above or beyond.

Ryan M. 
Rating:
5.0

Great customer service person took care of us

JEANNIE COLLEEN S. 
Rating:
5.0

My only complaint was I wish they would have scheduled me to a much closer uhaul location

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
4.0

Customer did not leave a comment.

alan k.  |  Overall Experience 
Rating:
5.0

great experience with the store and staff. The return directions could be a bit more clear. And I learned a valuable lesson, always get the next biggest truck size based on room recommendations.

BRANDI V. 
Rating:
5.0

Customer did not leave a comment.

SUSAN A. 
Rating:
5.0

Customer did not leave a comment.

ELIJAH H. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

We were completely satisfied !!!???

VICKIE LYNN H. 
Rating:
5.0

Reuben, was outstanding! While he got me going he helped a new associate get through a what else can I say bad group of six!

RICHARD PAUL K. 
Rating:
5.0

Very good service.

JAMES M. 
Rating:
5.0

Quick and efficient the gentleman working that day were solid and knew what they were doing. Thanks.

WILLIAM W. 
Rating:
5.0

Always great service that's why I use only this location

MIKE D. 
Rating:
4.0

Customer did not leave a comment.

Michael N M. 
Rating:
3.0

Customer did not leave a comment.

Julianna S. 
Rating:
5.0

Great friendly service.

DONALD S. 
Rating:
5.0

Extenend the link to report any prior damage to trailer.

CHRIS ALLEN C. 
Rating:
4.0

Polite. Prompt Professional THANKS!

Tom D. 
Rating:
5.0

Quick, friendly and easy service. For some reason, the electronic checkin wasn't working.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Bron B. 
Rating:
5.0

Renner and Gabe are good with customer service. The location has no elevators but the stairs are sturdy. Clean and good security.

DWIGHT T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUNE V. 
Rating:
5.0

Gabe was fantastic; he not only satisfactorily resolved a major storage problem, he did it while delivering exceptional customer service.

Bernadette F.  |  First Impressions 
Rating:
4.0

7pm-8pm is a little early to be locked out, other than that no compaints so far

brian c.  |  First Impressions 
Rating:
5.0

Very helpful associates at the front desk!

Francesca D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda A.  |  First Impressions 
Rating:
4.0

Lisa and Zack did a great job helping me .

William C.  |  First Impressions 
Rating:
5.0

Wow! The manager needs a raise! If I had a business that could afford her, I would hire her in a second! Great customer service and great personality. I really felt taken care of.

Shawnarae J.  |  First Impressions 
Rating:
5.0

The manager Lisa was amazing. There was a guy named Jeff(I believe was his name) who was so kind and helpful. I'm very comfortable having our belongings stored at that location. The staff really made it an easy and less stressful situation.

Jamie S.  |  First Impressions 
Rating:
5.0

These storage units are clean and seem very secure. The price is also very reasonable.

Terry W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bonny B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

hailey h.  |  First Impressions 
Rating:
5.0

Covered move in bay is a very nice convenience.

Patrick P.  |  First Impressions 
Rating:
4.0

I Am sure that there will be some occasions in the future that I wished I had 24hr access to my belongings, But this works for now.

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kalana B.  |  Online Move In 
Rating:
5.0

friendly service very helpful all smiles answered all my questions

ronessha b.  |  First Impressions 
Rating:
4.0

They were nice and friendly.

Robert M.  |  First Impressions 
Rating:
5.0

Very helpful and accommodating.

Theresa R.  |  First Impressions 
Rating:
5.0

The storage facility worked with us and made a very stressful time a little less stressful. Thank you!

Milo K.  |  First Impressions 
No reviews have been submitted for this location.

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