Customer did not leave a comment.AMANDA Z.
Customer Reviews for U-Haul Storage of Glenwood
Eugene, OR 97403
(W Of Spgfld Bridge)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely nothing, if they treat everyone as they treat me. It's a home run. The people are extremely busy, but they take great care of me every time I need a moving truck. Thank you........âœ´ï¸âœ´ï¸âœ´ï¸âœ´ï¸âœ´ï¸âœ´ï¸âœ´ï¸those are superstars. Not all U-Haul stores are as good as this one.James G.
I tried to call back after I returned my equipment and the phones are transferred to the overall customer service, so you cannot ever get a hold of the actual people at the location. I forgot to take my hitch receiver off the pickup I returned and have been trying to get a hold of them. I live in a different town so I cannot just swing by there. The lady that answered from the customer service center said she would send an aol to the manager with my information. It has been over a week and I have not received a phone call or email. I would like my personal property back.lisa B.
You guys are a bunch of dumb fucking faggotsDavid E.
Friendly and fast plus helped put purchased items in van Very efficientLaura C. | First Impressions
I originally made my reservation at this location. A short time later I got a call that they didn't have my request available at this location and I had to pick up at another location. I get to the second location and they tell me they moved my reservation back to the original location, but nobody called to tell me. They were nice enough to dock some charges off my order for the trouble and told me I could drop off at any location convenient to me. A few hours later when dropping off at another location, I was turned away and said I must drop off at the original location. Very frustrating to be turned away not once but twice. They definitely need to communicate better between locations and with customers. This took up more time than we expected and a lot of unnecessary driving back and forth to the other location.Shelly A.
Nothing from the store but the online check in was frustrating to say the least. Took me over 30 mins to finally get it done.Gail K.
The staff was so accommodating, friendly and helpful. They were dealing with overbooking issues and were yet so helpful and worked with me to resolve the overbooking issue. Additionally I rented a trailer for moving things into storage and forgot my hitch ball (in Seattle). They nicely loaned me one and hooked up everything for me. Really great friendly service. Great team at this facility.John N. | First Impressions
The trailer wasn't connected properly under the car with the chain.Amy K.
Customer did not leave a comment.DARREK M.
The trucks brakes dragged and made wierd noiseSAMUEL K.
Customer did not leave a comment.WARREN S.
They didn't have the truck I needed. I needed a 15ft but had to get a 10ft, which ended up not being big enough. But the staff was kind and efficient.Heather C.
Thank you for being ready for me and checking me in so quickly. Your staff is great and I appreciate everyone's helpJeanne B. | First Impressions
The individual at this location were nice and helpful. I have a storage unit there as well.ANTHONY M.
Customer did not leave a comment.Victory M.
Customer did not leave a comment.Javier B.
This U-Haul location has a large selection of trucks and trailers. It's usually the only location where they have 6x12 utility trailers available. Staff are friendly and work hard (especially on those crazy summer weekend days!).Shannon P.
Smooth process, UHaul is our â€˜go to' , E BrysonElizabeth B.
Customer did not leave a comment.Penny H.
Best service ever, thank you so muchâ€¦.Larry J.
I selected when I picked up the vehicle that it was clean but the interior was not clean at allalissa D.
Absolutely the best service, cleanest equipment, and expedited equipment around. Would highly recommend ðŸ‘ŒRyan T.
Customer did not leave a comment.DON W.
Customer did not leave a comment.Casie J.
Make sure the worker that unhooks the trailer does not take the customers electrical adapter like they took mine.Justin F.
We reserved a pick up truck and they called and said they gave it away as we were driving to Eugene for a move. They gave us a truck that was way too big and things slid around too much. They also didn't give us furniture pads/ blankets but we got charged for themKelly D.
Customer did not leave a comment.Miguel M.
Because of the location the entrance is a little confusingRonny A.
Customer did not leave a comment.Donna R.
Customer did not leave a comment.Greg B.
Customer did not leave a comment.Jodi S. | Overall Experience
Customer did not leave a comment.Erika F.
Customer did not leave a comment.Terry K.
I didn't receive an appliance dolly but I was charged for one. Since I didn't have the appliance dolly, I tried to use the smaller one inside the truck but that didn't work for moving my refrigerator. I was also charged for that dolly. Basically I was charged for 2 dollies but didn't get to use a dolly.Richard G.
Efficient service, friendly, and patient with customers. Quick return was great!Eric S.
Customer did not leave a comment.Kathie S.
Customer did not leave a comment.Kevin P.
The customer service was outstanding. Quick and friendly service beyond what is expected!NICOLE M.
Customer did not leave a comment.Michael W.
Nothing, it was pretty great.Megan H.
Customer did not leave a comment.Christa S.
Customer did not leave a comment.Jennifer R.
A lady messed up our uhaul and gave another person our uhaul. We had also scheduled to have it picked up at another location i called the day before and was told all my equipment was available and it was not.stephanie W.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.Anna D. | Online Move In
Customer did not leave a comment.Barry H.
Customer did not leave a comment.stephanie L.
Sandy was amazing !! So pleasant and customer focused ! I'm making that my go to uhaul due to her care. She made it easy and stress free !Vicki R.
Customer did not leave a comment.Bonnie H.
Customer did not leave a comment.Jon B.
Customer did not leave a comment.THOMAS GORDON G.
The woman at the check in counter was very helpful and professional.Jack P.
Customer did not leave a comment.Paul S.
No notes! Well done!Teamara M.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Norbert W.
Customer did not leave a comment.Jarek B.
Always the absolute best service from this location. Second to no one, Uhaul Moving and Storage of Glennwood is your premier location for all of your moving and storage needs!Connor O.
Customer did not leave a comment.ZACHARY C.
Nothing u nailed itBarry J.
Customer did not leave a comment.elizabeth E.
Customer did not leave a comment.Monty H.
Everyone was great and helpful. All worked and and charges were carefully explained.William A.
Customer did not leave a comment.Nick B.
no commentsGenny H. | First Impressions
Customer did not leave a comment.John C.
None I can think of.Daniel W.
Customer did not leave a comment.Melinda G.
Gas gage light..not easy to see in delightPatricia O.
Customer did not leave a comment.Yinan G.
Customer did not leave a comment.Lauren R.
Do maintenance more often. The pickup we rented has a bad miss in the engine.David M.
The staff was great at this location. The U-Haul app was fine for reservation, but the mobile check in is terrible.Justin E.
Customer did not leave a comment.Deana L.
The outlet was apparently under-staffed when I returned the vehicle. The crew must be commended for remaining calm and pleasant as the line got long around 6:30pm. Please convey me appreciation for them all.Paul S.
Friendly people. Ready for us to return trailer. People worked together to get things done. We were not there long.Daniel P.
Customer did not leave a comment.Kevin P.
Great service!mario R.
Most things were better than expected.SHarla F.
Customer did not leave a comment.Kristi K.
The Glenwood location is always a step above the other locations I've visited.Rex S.
Truck did not operate as expected.Grant S.
Great location and staff, equipment was in great condition, the truck I had borrowed wasn't the "cleanest" but had certainly been cleaned.Austin A.
Customer did not leave a comment.tom g. | Overall Experience
truck ran great. all was good, except for one thing. The A/C fan worked, but blew warm air. Ordinarily, not a big issue, but I drove from Eugene, OR to Elk Grove, CA - 8 hours. Also, it was 115 degrees in Eugene, OR and didn't get much better for the entire trip.john H.
Customer did not leave a comment.Mark S.
I left something in the cab and tried over and over again to reach this location by phone but I kept getting directed to the main U-Haul number. This location needs to pick up the phone when they are called.Joan J.
Customer did not leave a comment.Lorelie K.
Awesome staff. Went above and beyond to locate a rental last minute on a busy weekendLisa E.
I had a tire blowout within 20 miles of travel!Roy B.
Customer did not leave a comment.Cedric S.
Very friendly service.Sherrie S.
Excellent team. Clean location. Great service. Thank you Uhaul team Glenwood!Ryan T. | Overall Experience
Customer did not leave a comment.Diane B.
Don't leave door open in the rain when bringing vehicle out for pickupRusty H.
Can't think of anything!Robert B.
Always the best service. Always the cleanest equipment. I Highly recommend this location ðŸ‘ŒðŸ‘Ryan T.
Was double charged for trailer and 37.05 still hasn't been deposited in my account!Brad Y.
Customer did not leave a comment.Kyleigh R.
I continue to use this location for its customer service and knowledge.Bill F.
Great customer serviceGeorge B.
Drive up service. Did not even have to get out of my truck.AARON M.
Picked up my truck on Father's Day. Courtney helped me get exactly what I need for this move. Her help made moving much less stressful. Thanks again!Eric M.
All went well, THank YouSandy B. | Overall Experience
Customer did not leave a comment.DANA T.
Customer did not leave a comment.Brennen J.
nice folksSERGE M.
great employeesGeorgia S. | Overall Experience
These guys are the best. Extremely clean, professional, and friendly. You will not find better service anywhere else!Ryan T. | First Impressions
Customer did not leave a comment.Michael W. | Overall Experience
I get to check into my Storage Unit that I booked weeks in advance, only to find out that it’s not available. The staff was sufficient, so this review is mainly the frustration I’ve experienced with U-Haul. First my truck wasn’t available and now my unit isn’t available? Absolutely unacceptable. I had to change all my moving plans around and now have to take an extra day off due to the incompetence of U-Haul.kevin a. | First Impressions
Customer did not leave a comment.TRICIA I. | Online Move In
I did not expect to have such a great experience with a storage facility, I had some stressful circumstances going on and I am forever grateful for how helpful staff was, this place actually made things easier for my process and relieved more stress than they realized, staff went above and beyond for my family and I. Don’t go anywhere else, I highly recommend this Uhaul for your move.Raymond U. | Overall Experience
Professional, customer friendly.Rosemary M. | Overall Experience
The prices were a little steep is my only complaintmelilssa s. | Overall Experience
Customer did not leave a comment.Rosemary M. | First Impressions
I could never reach them by phone. Every time I would wait over 20 minutes to speak to someone, only to be transferred to the answering service. Very unprofessional in my opinion. And the stuff you have to listen to when you wait on the phone gets old really fast. I was also charged after I said I would not be. Still waiting to see if I get my $109.95 back.AARON N. | Overall Experience
Customer did not leave a comment.Georgette B. | Overall Experience
Best experience! Every employee I met went above and beyond! I will gladly recommend!Laurie N. | Overall Experience
You shouldn't have to wait a half hour to check out of a storage unit. Huge lines on weekends. Staff struggled getting people out the door. I was paid up until the end of January, but no mention of this on my final storage bill. Not good serviceclifford o. | Overall Experience
Got locked out of my unit but inside the storage area for over an hour. Call button broken.Alicia P. | First Impressions
It’s difficult to navigate the large sliding door while moving in/ out, and since it’s located so far away from the locked/ coded entry door re-entering multiple times was a bother. Please consider an alternative key-code box at the sliding door. Thank you!melanie h. | Overall Experience
- the front office staff had his shoes off when I showed up and was unmasked. He remained unmasked when I wasn’t in front of the plexiglass and didn’t remember to put it on for over 15 minutes. Another staff member came in to the office unmasked as well.Jake G. | First Impressions
The employees were super helpful and professional.Sean S. | Overall Experience
Thank you for keeping the common area clean. Would only ask that the units be ADA accessible for the second-floor unitsCynthia A. | Overall Experience
Customer did not leave a comment.Lisa S. | Overall Experience
Bad news:Though the staff were great, the office gets a big black mark for telling me the wrong thing about storage rents: I was told that no notice was necessary for vacating the unit, and that our rent would be pro-rated and the unused portion refunded. Not so! When we cleaned out the unit, THEN we were told "oh, sorry we told you that . . . it's not true. Once you have paid the month's rent, there is no refund even if you move out early." So beware..Jody K. | Overall Experience
I am completely done with U-Haul as there’s a 30 minute wait to speak with a representative. The move in was a joke where I had to push a cart up a steep little hill through a tiny door. I broke at least four plastic bins moving into a 5’ tall unit. This was the most difficult and stressful move in EVER! I would not recommend this place to my worst enemy. It’s dirty, small and the access is horrific. This is the last straw in my attempts to use U-Haul. I AM DONE! Nothing ever pans out the way the website says it will.Jacob W. | Online Move In
Excellent service overall. Helpful staff.Jackie O. | Overall Experience
Customer did not leave a comment.Lori W. | Overall Experience
Customer did not leave a comment.geniese j. | Overall Experience
Polite , helped me when I misunderstood the size of the orginal unit and helped me get the correct size I needed. Clean- very clean. Felt safe and secure - especially with the gated entrace to the units.Annette T. | Overall Experience
I booked my unit online & thought it may be an easier process than booking in-person but it wasn’t as easy as I thought it would be. I had never been to the location and the gate was a bit hidden with all of the moving trucks in front of it. It would’ve been helpful to know which direction to head to access the gate. Also, it would be helpful to note to customer when online booking is complete that the unit will be ready for customer access and customer is to break the green ties that are holding the doors shut. I was a bit confused as I didn’t know I had authority to break the tie myself and had to request the help of an employee. Amy was so helpful and very nice. Besides these two little hiccups, everything else was great.Alma V. | Online Move In
Great staffDoug M. | Overall Experience
Customer did not leave a comment.John G. | Overall Experience
Customer did not leave a comment.Christina F. | Overall Experience
The worst thing I saw was employees helping homeless people into the storage facility. I believe some homeless were living in storage units. I saw one bring all his groceries to the unit, including a cooler with ice to keep his milk cold. That really isn’t okay or safe for people who are storing their belongings. Also, I saw multiple mice at the facility and most of the employees never wore their face mask. Overall terrible experience.Thomas M. | Overall Experience
Customer did not leave a comment.Michele Y. | First Impressions
Amy at U-Haul Storage Of Glenwood is awesome employee! Amy was helpful, cheerful, and made sure we understood what we needed to know before leaving us to unload our van. We wish there were people like Amy at every business we visited.Eric H. | First Impressions
Customer did not leave a comment.Dan H. | Overall Experience
Customer did not leave a comment.Christina F. | First Impressions
Customer did not leave a comment.Daniel W. | Overall Experience
Customer did not leave a comment.THADDEUS R. | Overall Experience
My experience was great. Each interaction with any staff person was always helpful and professional. Thank you!Jennifer S. | Overall Experience
Great staff and nice facility. Great for a college move or some inexpensive self storage in the area. Well maintained.Daniel W. | First Impressions
one of your female staff would not let my son n law use the bathroom I don't know the reason why but he is a black man. thanks fredFred H. | Overall Experience
Customer did not leave a comment.larry p. | Overall Experience
Customer did not leave a comment.Kevin L. | Overall Experience
Nice when ya move in rude when ya move out + overpriced screw there one free month go somewhere cheaper it'll make your overall trip/move that much easierRobert E. | Overall Experience
Customer did not leave a comment.Randy W. | Overall Experience
My driver ask to use the bathroom and was told he could not use it, the manger of the place step in and said he could. The employee was very rude.Fred H. | First Impressions
Love this placeDoug M. | First Impressions
Exceptional customer service.KIRK E. | Overall Experience
Customer did not leave a comment.Catherine B. | First Impressions
Customer did not leave a comment.Elizabeth S. | First Impressions
Customer did not leave a comment.Nancy S. | Overall Experience
Customer did not leave a comment.TOM S. | Overall Experience
Customer did not leave a comment.Elizabeth F. | First Impressions
I couldn't have asked for better serviceJustin F. | First Impressions
First the unit itself was difficult to find when I got to the facility. Drove around for a while before finally deciding to go inside and ask where it was. Then found that there is no parking right in front of the storage building and maybe 5-6 spots that were all taken on the other side so that wasn’t convenient for move in. Then the code we received wouldn’t work to get into the building so had to go back into the office. Finally we were able to look at the unit and it was too small so back to the office to see if they had a different one. They luckily just had one open so we went to that one. They had called it their “big door” but it definitely wasn’t big. It was maybe 5 feet tall and no lighting so hard to see to the back. But at the very back there was a small black box on the floor that said DANGER RAT POISON. I refused to keep my belongings and mattress there so just went BACK to the office and cancelled everything. After being there for an hour and half just trying to move in, I was very frustrated with this storage facility. Called a new one closer to home that had availability and the difference was night and day. I would not recommend this storage facility to anyone.Kyra M. | Online Move In
Overall it was a good move in experience. The lone negatives I would say would be that there isn’t enough staff to help with the check out. The line got kind of long and due to the wait people got unruly. It was busy to the point where I went to another uhaul location just so the staff at glen wood could help the next person. The other thing is that there isn’t an elevator. So if you’re moving furniture, bring a friend with you. Other then those, the unit was really clean. The staff member who helped with how to access the building and show me where my unit was, was super helpful. The unit itself was very big and after asking around, I got an awesome dealLisa S. | First Impressions
The two ladies who helped us where fantastic. They made a stressful time for us get a little easier.David C. | First Impressions
way too small of rooms. said one bedroom.... but I was only able to fit elliptical and dresser in. waste of money.Amanda V. | Online Move In
Customer did not leave a comment.Breezi A. | First Impressions
Jackie and Jordan provided extraordinary customer service. This is our second time using them and I would recommend their storage and services.Sandra F. | First Impressions
Customer did not leave a comment.DANIEL V. | First Impressions
Customer did not leave a comment.Randy W. | First Impressions
The storage unit assigned to me had multiple locks in place that the staff could not explain. I was made to buy a special lock, and when I was transferred to a new unit the new lock did not fit. It took over an hour to only somewhat resolve all the issues.MICHAEL M. | First Impressions
Customer did not leave a comment.ANN R. | First Impressions
I am well pleased with your storage unit as well as your friendly, helpful staff. Thank you very much it was a pleasure to do business wit you.Ron S. | Overall Experience
The rates keep rising, making it difficult to keepJAMES J. | Overall Experience
This location had friendly staff. The prices were reasonable and the facility wasn’t bad at all.Sean M. | Overall Experience
The staff and services at Glenwood UHaul were excellent. Amy was super helpful and personable. My only problem is being rerouted to a central call center and prevented from contacting Glenwood directlJonathan L. | Overall Experience
Wonderful experience. I will use Uhaul for all my moving and storage needs.Catherine B. | Overall Experience
It was easy to store and auto-pay for our unit. I especially appreciate Ms. Jackie waiving our monthly rental as we moved out only a few days into January, and taking care of the paperwork.tim h. | Overall Experience
Thanks for the friendly, prompt serviceJody K. | First Impressions
Timely, friendly, and helpful staff made moving-in easy.Jody K. | First Impressions
Thank youJUDY V. | Overall Experience
I reserved a storage unit by phone, took the suggested size of the clerk after giving a detailed description of furniture &,was not told about door size and it is useless cuz nothin fits. im madLinda S. | First Impressions
These guys did a great job helping me get everything I needed, including correcting a potential nightmare for me by getting me the correct size storage unit. Thank you so much for your help! Thank youamanda w. | First Impressions
The clerk was apologetic for the computer system issues that were slowing everything down and was very efficient. He let me see the units available and was patient with me as I bungled my log in.Carolyn R. | First Impressions
Great experience renting a storage unit. We will be back!Michael m. | Overall Experience
Morgan and the rest of the guys are awesome. Thanks so much for your help. We’ll be back in June!Doug M. | Overall Experience
It was all good.carly s. | Overall Experience
Very impressed- Staff helpful and available, Great storage options, Excellent experience Highly recommendedAlex L. | Overall Experience
Highly disappointing and honestly too overpriced.Thomas M. | Overall Experience
The only problem I had was getting through to someone on the phone. Everything else was perfect.Kosta D. | Overall Experience
I appreciate the flexibility to change my reservation to a larger storage unit at the last minute, despite the high occupancy rate. The staff were all extremely helpful and friendly. 2 thumbs up!Sandra F. | Overall Experience
Good Service, was able to drop off truck quickly with no problems.brett m. | First Impressions
Staff here are great. The rental experience was very easy and I got a great orientation when I checked in. Also liked having boxes and supplies close by when I needed them.Barbara F. | Overall Experience
Operates like a local business!Melvin D. | First Impressions
Manager was phenomenal and went above and beyond expectations to fix the problem that was at hand (the reserved unit was entirely too small for what I had told the guy on the phone I needed)Hanna G. | First Impressions
The workers were very courteous and helpful with everything we needed. Things went smoothly and quickly!Xander B. | First Impressions
Everyone was so friendly and helpful. I feel very confident that my belongings are safe and will be watched after while I look for a place to move to.Carol A. | First Impressions
Very pleasant experience. Very nice staffMitchell B. | First Impressions
Everyone I dealt with was very friendly and helpful. Would definitely recommend and return to this location.Barbara F. | First Impressions
Staff was friendly and very helpful in assisting me in deciding what size unit would suit my needs best. The facility was immaculately clean. I would highly recommend Uhaul storage.Nancy S. | First Impressions
Thanks for your help and assistance. I am very pleased with achieving my needs.Ron S. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!