Customer Reviews for U-Haul Storage of Glenwood

Rating:

5.0

These guys are the best. Extremely clean, professional, and friendly. You will not find better service anywhere else!

Rating:

1.0

We were not told it was a two day rental and we stayed up all night to rush to get the truck back on time to find out we had another 24 hours.

Rating:

5.0

I have used the 4400 Franklin Blvd location 3 times now. Each time has been an absolute pleasure! NO hassle, NO stress. and pleasant people that all work together like a team. The staff is extremely organized and the multi-tasking done by some is nothing short of amazing! I appreciate the high level of customer service at this location. U-Haul Glenwood, 4400 Franklin Blvd, Eugene, will continue to be my "go to" for my moving and hauling needs. Bravo people, thank you!!

Rating:

5.0

Nothing. M Dupont is a great person to deal with. Very professional and hard working.

Rating:

5.0

EZ PZ transaction. The truck was ready on time, in good condition and the check in and check out process was simple and efficient.

Rating:

3.0

Car transport was dirty but in good condition. Employees made this an awesome experience and will come back to this location

Rating:

5.0

Get a vehicle closer tome i instead of you sending me to a further location to pick up oviously more miles more money for you

Rating:

5.0

Nothing. The girl who helped me was fast and very pleasant. She went out of her way to help me. Give that girl a raise.

Rating:

5.0

Nothing. They were awesome

Rating:

5.0

Disappointed that it is next to impossible to call and talk to a person.

Rating:

5.0

Employees were great

Rating:

3.0

I returned my trailer early on the rented date. I got a voicemail the next day saying I hadn't returned my trailer and that they were charging me a second day. I tried calling them most of the day and nobody answered.

Rating:

1.0

The car trailer I had fell apart while I was driving, I almost got into an accident over it and had to stay the night in the middle of nowhere stuck getting a 120 motel room. I paid for equipment in working condition.

Rating:

5.0

The trailer's brake was really stiff, at stops the trailer would jar into the truck, moving it.

Rating:

5.0

Reserved ahead one day, ready on arrival, quick and easy, and easy return. The way it should be!

Rating:

4.0

Reported truck dirty at pick up. Passenger mirror would stay in place and roll up door hard to close.

Rating:

5.0

Awesome folks, Awesome service.

Rating:

5.0

I have rented equipment from this location many times and the staff are always very friendly and helpful.

Rating:

5.0

N/A

Rating:

5.0

The staff was great 🙂🙂

Rating:

1.0

The per-mile fee is crazy for local moves. Plus, they charged a $25 cleaning fee for what? The furniture pads not being folded? The van was is perfect condition. Never again.

Rating:

2.0

I get to check into my Storage Unit that I booked weeks in advance, only to find out that it’s not available. The staff was sufficient, so this review is mainly the frustration I’ve experienced with U-Haul. First my truck wasn’t available and now my unit isn’t available? Absolutely unacceptable. I had to change all my moving plans around and now have to take an extra day off due to the incompetence of U-Haul.

Rating:

5.0

The guy who helped us check in at 10am or do and (same guy) check out at 1pm on May 30th was great! His attitude and helpfulness was really just what we needed. We were not thinking our experience was going to be as well as it was just because in the past the people seem super uninterested in helping but this guy today was so great. I'm sorry I didn't get his name.

Rating:

5.0

The customer service was above and beyond! Thank you so much for caring enough to help even when it wasn't your position to do so. THANK YOU!

Rating:

5.0

Very courteous and helpful service. I will be back.

Rating:

5.0

Very efficient both out and in. Best uhaul rental experience for me ever.

Rating:

5.0

Really nice and helpful staff, very laid back and accommodating. As a POC I felt non-threatened and welcomed. Thank you!!

Rating:

3.0

Hard to get in and out of location

Rating:

5.0

Check in process wasn't easy. We did everything online ahead of time and still had to enter it again when we arrived plus go inside.

Rating:

1.0

I was supposed to have a storage unit reserved. When I got to the uhaul store to unload my u-haul trailer and get the storage unit, I was told I didn't have a unit reserved and that there was no unit. I was upset. I had a loaded uhaul with no where to put my stuff. I had just driven from Arizona to Oregon. The uhaul representative, Jackie, was extremely rude. She said no storage shed was available. She also said she couldn't help me and she didn't care. She said, "I don't care!" Referring to the fact that I didn't have a storage unit. Then she stormed away from her register and called back over here shoulder, "She can figure it out herself! I don't care!" Meaning I could figure out my own storage issues. She left me standing at the register. I found a storage unit else where. Very frustrated with uhaul Still waiting for a call regarding the trailer reimbursement!

Rating:

5.0

earlier opening time on Sunday. 9:00am is too late. How about 8:00am?

Rating:

5.0

Fast, friendly, professional service

Rating:

5.0

Did great easy check in

Rating:

5.0

Fast, Professional and Friendly staff, I'll definitely be back.

Rating:

4.0

Not much, it was great

Rating:

4.0

The app and phone system prevented us from extending our rental, and thus preventing more money to come to Uhaul. Please upgrade or use more humans in the process to serve the communities.

Rating:

4.0

My biggest problem was that our drop off place at Froggies Towing in Springfield, turned out to no longer be a drop off place. It's a $20 charge to use the drop box at Froggies, so I didn't do it, and in the a.m. when I came to return the van again, they said they no longer do the Uhaul, in spite of the sign on the door, and the Uhaul drop box. Also, the sign on the door says 8am-6pm hours, we got there at 9:20 and waited till 10 a.m. for someone at Froggies to open up. They apologized, explained they've quit doing Uhaul and sent us to Eugene, where Uhaul sign is prominently displayed and there are very prompt and efficient personnel.

Rating:

5.0

Don't change anything! We had the BEST experience at your location! Thank you so very MUCH! Lori G

Rating:

4.0

Got the trailer ahead of schedule and I appreciated that

Rating:

3.0

No one was wearing masks indoors when I picked up the truck and was calling the store for two hours before my return to tell them I needed more time and they never picked up. I spent over 30mins on hold waiting for them to pick up over 3 calls. Ended up getting charged more then I would have been if they answered the phone at all within that two hours. Good vehicle but lacking in service.

Rating:

5.0

People that helped me were awesome.

Rating:

5.0

Very considerate and efficient employees, equipment as described and well maintained. Thanks so much!

Rating:

5.0

I did not expect to have such a great experience with a storage facility, I had some stressful circumstances going on and I am forever grateful for how helpful staff was, this place actually made things easier for my process and relieved more stress than they realized, staff went above and beyond for my family and I. Don’t go anywhere else, I highly recommend this Uhaul for your move.

Rating:

4.0

Answer phone when I call

Rating:

4.0

increase the size of the parking lot so there is more room to pickup and drop off

Rating:

5.0

They were great. Very helpful.

Rating:

5.0

Excellent service. Clean equipment. This team always stands above everyone else.

Rating:

5.0

amazing staff. very friendly and professional. hire people like this in all uhaul locations! 5 stars!

Rating:

5.0

was it just coincidental that the estimate and the final bill were the same ?

Rating:

5.0

Exceptional service with immaculately cleaned equipment. Great team

Rating:

5.0

Professional, customer friendly.

Rating:

4.0

The prices were a little steep is my only complaint

Rating:

2.0

I could never reach them by phone. Every time I would wait over 20 minutes to speak to someone, only to be transferred to the answering service. Very unprofessional in my opinion. And the stuff you have to listen to when you wait on the phone gets old really fast. I was also charged after I said I would not be. Still waiting to see if I get my $109.95 back.

Rating:

5.0

Best experience! Every employee I met went above and beyond! I will gladly recommend!

Rating:

2.0

You shouldn't have to wait a half hour to check out of a storage unit. Huge lines on weekends. Staff struggled getting people out the door. I was paid up until the end of January, but no mention of this on my final storage bill. Not good service

Rating:

1.0

Got locked out of my unit but inside the storage area for over an hour. Call button broken.

Rating:

5.0

It’s difficult to navigate the large sliding door while moving in/ out, and since it’s located so far away from the locked/ coded entry door re-entering multiple times was a bother. Please consider an alternative key-code box at the sliding door. Thank you!

Rating:

1.0

- the front office staff had his shoes off when I showed up and was unmasked. He remained unmasked when I wasn’t in front of the plexiglass and didn’t remember to put it on for over 15 minutes. Another staff member came in to the office unmasked as well.

Rating:

5.0

The employees were super helpful and professional.

Rating:

4.0

Thank you for keeping the common area clean. Would only ask that the units be ADA accessible for the second-floor units

Rating:

4.0

Bad news:Though the staff were great, the office gets a big black mark for telling me the wrong thing about storage rents: I was told that no notice was necessary for vacating the unit, and that our rent would be pro-rated and the unused portion refunded. Not so! When we cleaned out the unit, THEN we were told "oh, sorry we told you that . . . it's not true. Once you have paid the month's rent, there is no refund even if you move out early." So beware..

Rating:

1.0

I am completely done with U-Haul as there’s a 30 minute wait to speak with a representative. The move in was a joke where I had to push a cart up a steep little hill through a tiny door. I broke at least four plastic bins moving into a 5’ tall unit. This was the most difficult and stressful move in EVER! I would not recommend this place to my worst enemy. It’s dirty, small and the access is horrific. This is the last straw in my attempts to use U-Haul. I AM DONE! Nothing ever pans out the way the website says it will.

Rating:

5.0

Excellent service overall. Helpful staff.

Rating:

5.0

Polite , helped me when I misunderstood the size of the orginal unit and helped me get the correct size I needed. Clean- very clean. Felt safe and secure - especially with the gated entrace to the units.

Rating:

4.0

I booked my unit online & thought it may be an easier process than booking in-person but it wasn’t as easy as I thought it would be. I had never been to the location and the gate was a bit hidden with all of the moving trucks in front of it. It would’ve been helpful to know which direction to head to access the gate. Also, it would be helpful to note to customer when online booking is complete that the unit will be ready for customer access and customer is to break the green ties that are holding the doors shut. I was a bit confused as I didn’t know I had authority to break the tie myself and had to request the help of an employee. Amy was so helpful and very nice. Besides these two little hiccups, everything else was great.

Rating:

5.0

Great staff

Rating:

1.0

The worst thing I saw was employees helping homeless people into the storage facility. I believe some homeless were living in storage units. I saw one bring all his groceries to the unit, including a cooler with ice to keep his milk cold. That really isn’t okay or safe for people who are storing their belongings. Also, I saw multiple mice at the facility and most of the employees never wore their face mask. Overall terrible experience.

Rating:

4.0

Amy at U-Haul Storage Of Glenwood is awesome employee! Amy was helpful, cheerful, and made sure we understood what we needed to know before leaving us to unload our van. We wish there were people like Amy at every business we visited.

Rating:

4.0

My experience was great. Each interaction with any staff person was always helpful and professional. Thank you!

Rating:

5.0

Great staff and nice facility. Great for a college move or some inexpensive self storage in the area. Well maintained.

Rating:

5.0

one of your female staff would not let my son n law use the bathroom I don't know the reason why but he is a black man. thanks fred

Rating:

3.0

Nice when ya move in rude when ya move out + overpriced screw there one free month go somewhere cheaper it'll make your overall trip/move that much easier

Rating:

4.0

My driver ask to use the bathroom and was told he could not use it, the manger of the place step in and said he could. The employee was very rude.

Rating:

5.0

Love this place

Rating:

5.0

Exceptional customer service.

Rating:

5.0

I couldn't have asked for better service

Rating:

1.0

First the unit itself was difficult to find when I got to the facility. Drove around for a while before finally deciding to go inside and ask where it was. Then found that there is no parking right in front of the storage building and maybe 5-6 spots that were all taken on the other side so that wasn’t convenient for move in. Then the code we received wouldn’t work to get into the building so had to go back into the office. Finally we were able to look at the unit and it was too small so back to the office to see if they had a different one. They luckily just had one open so we went to that one. They had called it their “big door” but it definitely wasn’t big. It was maybe 5 feet tall and no lighting so hard to see to the back. But at the very back there was a small black box on the floor that said DANGER RAT POISON. I refused to keep my belongings and mattress there so just went BACK to the office and cancelled everything. After being there for an hour and half just trying to move in, I was very frustrated with this storage facility. Called a new one closer to home that had availability and the difference was night and day. I would not recommend this storage facility to anyone.

Rating:

4.0

Overall it was a good move in experience. The lone negatives I would say would be that there isn’t enough staff to help with the check out. The line got kind of long and due to the wait people got unruly. It was busy to the point where I went to another uhaul location just so the staff at glen wood could help the next person. The other thing is that there isn’t an elevator. So if you’re moving furniture, bring a friend with you. Other then those, the unit was really clean. The staff member who helped with how to access the building and show me where my unit was, was super helpful. The unit itself was very big and after asking around, I got an awesome deal

Rating:

5.0

The two ladies who helped us where fantastic. They made a stressful time for us get a little easier.

Rating:

1.0

way too small of rooms. said one bedroom.... but I was only able to fit elliptical and dresser in. waste of money.

Rating:

5.0

Jackie and Jordan provided extraordinary customer service. This is our second time using them and I would recommend their storage and services.

Rating:

2.0

The storage unit assigned to me had multiple locks in place that the staff could not explain. I was made to buy a special lock, and when I was transferred to a new unit the new lock did not fit. It took over an hour to only somewhat resolve all the issues.

Rating:

5.0

I am well pleased with your storage unit as well as your friendly, helpful staff. Thank you very much it was a pleasure to do business wit you.

Rating:

4.0

The rates keep rising, making it difficult to keep

Rating:

5.0

This location had friendly staff. The prices were reasonable and the facility wasn’t bad at all.

Rating:

5.0

The staff and services at Glenwood UHaul were excellent. Amy was super helpful and personable. My only problem is being rerouted to a central call center and prevented from contacting Glenwood directl

Rating:

5.0

Wonderful experience. I will use Uhaul for all my moving and storage needs.

Rating:

5.0

It was easy to store and auto-pay for our unit. I especially appreciate Ms. Jackie waiving our monthly rental as we moved out only a few days into January, and taking care of the paperwork.

Rating:

5.0

Thanks for the friendly, prompt service

Rating:

5.0

Timely, friendly, and helpful staff made moving-in easy.

Rating:

5.0

Thank you

Rating:

2.0

I reserved a storage unit by phone, took the suggested size of the clerk after giving a detailed description of furniture &,was not told about door size and it is useless cuz nothin fits. im mad

Rating:

5.0

These guys did a great job helping me get everything I needed, including correcting a potential nightmare for me by getting me the correct size storage unit. Thank you so much for your help! Thank you

Rating:

5.0

The clerk was apologetic for the computer system issues that were slowing everything down and was very efficient. He let me see the units available and was patient with me as I bungled my log in.

Rating:

5.0

Great experience renting a storage unit. We will be back!

Rating:

5.0

Morgan and the rest of the guys are awesome. Thanks so much for your help. We’ll be back in June!

Rating:

5.0

It was all good.

Rating:

5.0

Very impressed- Staff helpful and available, Great storage options, Excellent experience Highly recommended

Rating:

2.0

Highly disappointing and honestly too overpriced.

Rating:

4.0

The only problem I had was getting through to someone on the phone. Everything else was perfect.

Rating:

5.0

I appreciate the flexibility to change my reservation to a larger storage unit at the last minute, despite the high occupancy rate. The staff were all extremely helpful and friendly. 2 thumbs up!

Rating:

5.0

Good Service, was able to drop off truck quickly with no problems.

Rating:

5.0

Staff here are great. The rental experience was very easy and I got a great orientation when I checked in. Also liked having boxes and supplies close by when I needed them.

Rating:

5.0

Operates like a local business!

Rating:

5.0

Manager was phenomenal and went above and beyond expectations to fix the problem that was at hand (the reserved unit was entirely too small for what I had told the guy on the phone I needed)

Rating:

5.0

The workers were very courteous and helpful with everything we needed. Things went smoothly and quickly!

Rating:

1.0

Overall a frustrating mess. Card was charged when it should have been free. NBD except it was “fixed” 3 different times and it wasn’t. Each time the problem got worse. Shouldn’t be that hard to fix

Rating:

4.0

No comments

Rating:

4.0

Everyone was so friendly and helpful. I feel very confident that my belongings are safe and will be watched after while I look for a place to move to.

Rating:

5.0

Excellent help every time. Outstanding!

Rating:

5.0

Very pleasant experience. Very nice staff

Rating:

1.0

Jackie Chin is rude and confrontational. When asked a question she put off a don't bug me vibe, like she doesn't like her job. We witnessed her witg other customers with the same poor attitude.

Rating:

5.0

Everyone I dealt with was very friendly and helpful. Would definitely recommend and return to this location.

Rating:

5.0

I've used this location for 10 years. It has a great location. I have never had an issue picking up or returning a vehicle. Storage units are always clean. I feel my items are safer here.

Rating:

5.0

Staff was friendly and very helpful in assisting me in deciding what size unit would suit my needs best. The facility was immaculately clean. I would highly recommend Uhaul storage.

Rating:

5.0

Thanks for your help and assistance. I am very pleased with achieving my needs.

Rating:

5.0

Thanks for the water!

Rating:

5.0

The staff was always so kind and helpful!!!!! Prices were a little steep for a pretty small unit. Other than that, awesome and fast service!!

Rating:

4.0

Very good

Rating:

5.0

thank you

Rating:

5.0

Great Experience.

Rating:

5.0

👍

Rating:

5.0

Excellent Service and facility.

Rating:

3.0

Staff is awesome! Facility is older and less convenient than others in the area. Doors on smaller units are too small. Prices are higher than similar and newer units in the area.

Rating:

5.0

Good service, attention to security, clean facility.

Rating:

5.0

Anytime had need to work with staff and facility all went well and efficient

Rating:

5.0

Customer service was fast and efficient. I've been a previous renter and it was the first place I thought of. The trucks are always available and the heated storage is on site.

Rating:

5.0

Entire experience was positive. Renting the truck in Portland OR was super positive and quick, the customer service on the phone which included 30 days free storage unit rental was great

Rating:

5.0

Friendly and helpful people. I felt well taken care of with my moving and storage needs. Thank you!

Rating:

2.0

When picking the truck I told $74. Ran credit card/Debit card and $85.10 was charge for truck rental. Rental a U-Haul storage the same thing, told told $17.49 will today charge and was charged $20.49.

Rating:

5.0

Love you guys.

Rating:

5.0

Your facility is awesome and Jackie was very helpful is a extremely stressful move. The reservation center and 800 is horrible and had me going 20 different places plus still no ca back about the

Rating:

5.0

Thank you.

Rating:

5.0

Very helpfuf. Cancel storage.

Rating:

4.0

.

Rating:

3.0

information about my drop off point was unclear from U-haul. I knew where but the address was not known by start point u-haul. drop off point , the employees seemed confused and lost.

Rating:

1.0

Price increases atrocious Card reader defective for exiting gated area Lien notice sent to myself and my parents when I was current on payment Call button in storage was broken, or staff didnt care

Rating:

3.0

I didn't use storage

Rating:

5.0

This is the nicest U-Haul location I've ever worked with... despite the fact that the volume of students from University of Oregon makes things very busy, people are always friendly and helpful!

Rating:

5.0

Staff was fantastic! They really made the whole moving process fast and easy, which was especially appreciated since moving is stressful. 100% would recommend!

Rating:

5.0

The team there, both management and staff, are excellent. Professional, knowledgable, and extremely helpful. They are a great representation of U Haul Corporation, and we will work with them again!

Rating:

5.0

Everyone was very friendly, which really made the rest of the moving experience much less stressful. A big thank you to Amy in maintenance who was especially helpful in every way!