Customer Reviews for U-Haul Storage of Glenwood

8,515 reviews

4400 Franklin Blvd   Eugene, OR 97403
(W Of Spgfld Bridge)

(541) 726-6051

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(541) 726-6051

4400 Franklin Blvd
Eugene, OR 97403
(W Of Spgfld Bridge)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Paulie H. 
Rating:
5.0

Customer did not leave a comment.

Vickie P. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Jacquelynn Z. 
Rating:
5.0

Trailer was ready and waiting. Hooked up quickly when i picked it up, unhooked quickly when i dropped it off.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

jerry T. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

The individual that put my trailer on Put it on wrong and the trailer Weaved on the frwy BAD. I had to drive 40 miles per hour. When I returned the trailer in Tualatin....the person who took it off said it was put on WRONG. He said I was lucky my car didn't roll.

Julie H. 
Rating:
5.0

Customer did not leave a comment.

Kayd M. 
Rating:
3.0

Truck could have been cleaner

Perry G. 
Rating:
5.0

Customer did not leave a comment.

TAMARA C. 
Rating:
5.0

Customer did not leave a comment.

LAURA R. 
Rating:
5.0

Staff was very friendly, helpful, and accommodating.

Ryan S. 
Rating:
4.0

Customer did not leave a comment.

Nathan P. 
Rating:
5.0

Customer did not leave a comment.

Jon C. 
Rating:
5.0

Customer did not leave a comment.

Hana W. 
Rating:
4.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Easy in and out. Professional staff and a clean restroom.

Jarrett N. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Only one person working. He was swamped!

William B. 
Rating:
5.0

It was a comfortable trip and was secure enough It was road worthy without breaking down.

Brandis H. 
Rating:
4.0

I found the employees to be be helpful and friendly. I don't understand why they gave us a less than full tank of gas. It makes it hard to figure out how much to refill - I cynically think it is on purpose to make more money. Is it?

Berthus R. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

Ben G. 
Rating:
5.0

Customer did not leave a comment.

Vickie P. 
Rating:
5.0

Fine customers who smoke in the trucks. The smell lingers even after they are cleaned, and it makes asthma and allergies worse.

EARL A. 
Rating:
2.0

It was a bit hectic when I first walked in. Not from other customers but the employee's. They acted like they were at home and not at work, a lot of horseplay. One employee just stood behind one of the customer checkouts complaining but not helping anyone. They all acted immature to say the least. It also took three times the amount of time to check in than it would have.

BJ C. 
Rating:
4.0

It would be helpful to have more clear signage from the round-about of where to return trucks, but otherwise this location was great.

Andrea H. 
Rating:
5.0

Great service

Joyce S. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Just keep on keeping on

Kamara G. 
Rating:
5.0

That staff in my 4 visits to the store and 2 calls was fantastic; courteous, quick, and exacting.

Howie F. 
Rating:
5.0

Customer did not leave a comment.

kevin D. 
Rating:
5.0

Very prompt, professional and friendly

Doug J. 
Rating:
5.0

Great Jog. Thank you

Martin K. 
Rating:
3.0

Staff was friendly & efficient, van was clean & in good condition, easy to find.

Hiroko V. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Judith D. 
Rating:
5.0

ALWAYS EXCELLENT SERVICE!

Ryan T. 
Rating:
5.0

Staff wasa very helpful. Windows could have been cleaner

James F. 
Rating:
4.0

I was treated so well by all 3 of the employees. They were very helpful. I would absolutely rent from them again. Thank you so much for being very kind .

Sharon D. 
Rating:
1.0

The staff were not helpful with my return.

jackson W. 
Rating:
5.0

The staff are Glenwood U-Haul are always kind and helpful. I highly recommend them

Cindy B. 
Rating:
5.0

None great service keep up the good work guys/ladys

Kiara S. 
Rating:
3.0

2 of the 3 employees working the day I picked up the trailer were rude and unprofessional. Thankfully there was one guy that was reasonable and courteous. I wish I could remember names, sorry. It won't stop me from using Uhaul but I thought you should know. Thank you

lisa M. 
Rating:
1.0

Customer did not leave a comment.

Rogelio R. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Get a better way to enter the premises, too crowed

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Gu X. 
Rating:
5.0

Customer did not leave a comment.

Gayle S. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

Your locations were good. U-Haul as a company lost a customer for life. You completely fucked over my move. You cost me money, time, and made what should have been simple a complete pain in the ass. U-Haul continues to put the employees at their pick up and drop off locations in horrible situations. I hope whoever runs U-Haul ends up in a real life version of one of the Saw movies.

Zachary T. 
Rating:
4.0

Keep doing what you're doing! Great job great customer service!

Paula R. 
Rating:
4.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

The team was very helpful and polite. Took care of all my questions.

allen B. 
Rating:
5.0

Customer did not leave a comment.

Sandra R. 
Rating:
5.0

The advidertizenent of 19.99 a day should be changed less then 25 miles and total was $60.00. So kinda false advertisement to me. Other then that all was wonderful, ur employees there very professional and helpful.

April H. 
Rating:
4.0

Customer did not leave a comment.

Quentin S. 
Rating:
5.0

Check engine light was on when we got in the truck. Nothing was said to us about it. Otherwise, very satisfied! Great customer service

Kayla G. 
Rating:
5.0

Great area. Friendly staff.

Anand P. 
Rating:
5.0

Customer did not leave a comment.

Allan K. 
Rating:
5.0

Customer did not leave a comment.

Linda Shoko R. 
Rating:
5.0

Truck was the most uncomfortable thing I've ever driven. It worked as advertised, got a scary 8.3 MPG. Seat was some sort of torture device.

william S. 
Rating:
5.0

Customer did not leave a comment.

Seann S. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

The call center I first contacted about extending my rental was incorrect about the need for me to return and that this location did not have another pick up for me. The VERY helpful people at the yard had six and got me in a newer and nicer truck and were very apologetic.

moses J. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Very friendly and helpful

NOLAN H. 
Rating:
5.0

Very helpful, quick easy return. Nice vehicle. Thank you.

Julia O. 
Rating:
4.0

Customer did not leave a comment.

STEVE S. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Eddie B. 
Rating:
5.0

No improvements. I felt well taken care of. All the staff I came in contact with were pleasant and helpful. Thank you for helping me to move my office!

toni F. 
Rating:
5.0

Super friendly

CHRISTOPHER G. 
Rating:
5.0

Excellent service and fast. Extremely helpful. Great attitudes. And our guy was super cute. Thanks

Roni K. 
Rating:
5.0

No hassle pickup. Quick easy return

kurt R. 
Rating:
5.0

Customer did not leave a comment.

daryl S. 
Rating:
5.0

Very nice and courteous, friendly, Professional. Great experience. Thank you.

eric C. 
Rating:
4.0

Customer did not leave a comment.

Sonia C.  |  Overall Experience 
Rating:
5.0

Always clean rigs

Glenn M. 
Rating:
4.0

Customer did not leave a comment.

Darin B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bruce w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Montry M. 
Rating:
2.0

Pick up took about an hour to get in and out. I was told upon my appointment set up that rental fees would one amount and when I picked up the unit the price increased about 30%. Total lack of communication trying to order in advance (they told me the wrong ball size and wire harness needed an adapter) from uhaul.

John J. 
Rating:
5.0

As always, perfect. s in Eugene/Springfield. Friendly, quick, informed and capable staff I know it seems hard to get excited by a Uhaul store but if you're going to, this is the place. This is the best run business in Springfield/Eugene

Andreas S. 
Rating:
5.0

Customer did not leave a comment.

Margaret P.  |  Overall Experience 
Rating:
5.0

Excellent service provided by everyone...

Robert B. 
Rating:
5.0

Every time I use this location to get a Uhaul staff has always been amazing and friendly. It makes me want to keep coming back for my uhaul needs.

Ernest O. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Great experience from start to finish.

Dametrice M. 
Rating:
4.0

Customer did not leave a comment.

David W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Friendlier customer experience. The worker that helped us with our transaction was kind of rude and barely made eye contact while helping us. Everything else was great

Anika M. 
Rating:
5.0

my only complaint would be how crowded the parking lot was and the entrance is too narrow for a car to enter while another was trying to exit

Jeffrey P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew b.  |  First Impressions 
Rating:
5.0

Ryan was very helpful in making our rental work the best for us. Much appreciated! Great job Ryan!

jerry B. 
Rating:
5.0

The staff was very efficient, and professional. They made me feel that I was a valued customer. Good job team!

Randy L. 
Rating:
4.0

Customer did not leave a comment.

Steve J. 
Rating:
1.0

Customer service rep was rude and condescending. Truck smelled like cigarettes and weed. Service technician was very nice.

JACOB V. 
Rating:
5.0

Customer did not leave a comment.

Barry P. 
Rating:
5.0

Top notch customer service from every single employee we encountered. Will be recommending to everyone I know. Keep up the great service and thank you so much!

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

Sean M.  |  Overall Experience 
Rating:
3.0

There were either mice or rats in my unit. I talked to the General Manager and will let them know if there is any damage.

Kathy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMIE B.  |  First Impressions 
Rating:
5.0

Staff was awesome. Very helpful after a tough day!

Tim C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jason l.  |  Overall Experience 
Rating:
2.0

The 2 out of 5 stars is for The customer service we received. And was amazing, the gentleman helped us look for a perfect size of storage and was patient and kind. Most storage rooms are upstairs, two flight of stairs and no elevators. I had no choice and had to get this storage since our uhaul was due. I preferred moving storage facilities because we would be working harder not smarter since all of our belongings are extremely heavy. I rated this place a 2 out of 5 because the positive stars go to the customer service representative who was amazing. The low rating is for the inconvenience of upstairs storage unit.

Gloria M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MATT M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina M.  |  Overall Experience 
Rating:
2.0

Reservations of units canceled leaving me nowhere to store my stuff after a long journey twice! Inaccurate description of storage entryways

Celia D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sue Ann H.  |  Online Move In 
Rating:
5.0

The staff was professional and friendly, and move in was quick and efficient. Def recommend

Magen G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Neva M.  |  Overall Experience 
Rating:
3.0

The storage units themselves are sub par. The sizing of the units is odd. Pricing is expensive. Storage is inconvenient without elevators. Second floor storage for big items is far from ideal

BELA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard M.  |  Online Move In 
Rating:
5.0

We are grateful for the service and convenience that you offer! Thank you

Christopher B.  |  Online Move In 
Rating:
5.0

Very friendly staff.

jim b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faye A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LILLIAN MARIE S.  |  Overall Experience 
Rating:
5.0

thanks for your help!

DENNIS R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alira I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isaac T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carol M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosemarie v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra J.  |  First Impressions 
Rating:
5.0

This was absolutely the BEST experience for us. We needed both uHaul rental vehicle AND a storage unit! Everyone was so professional, friendly, helpful and truly listened to all the customer needs. I will DEFINITELY use this location again!!!!

TWYLA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luna M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeremy l.  |  Overall Experience 
Rating:
5.0

Amazing location, amazing staff. The gentleman that helped me with my storage was very helpful, knowledgeable and friendly. I truly appreciated his help.

Devin B.  |  First Impressions 
Rating:
3.0

Could have lights inside of storage units. Hard to see once inside.

travis h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcella K.  |  Overall Experience 
Rating:
1.0

Not all the people working’ at the branch’s fault but when I arrived I was told my unit was most likely taken, although I had paid for it and had an access code. Apparently the online system overbooks units? Luckily I was able to get one but that is just terrible business practice and puts a terrible burden on your employees who have to turn down people who have reservations. Do better uhaul. If I had not gotten my unit I swear I would never use U-Haul again, still probably won’t, don’t want to drive 4 hours just to be told your unit isn’t available.

Cyrrus W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanne B.  |  Overall Experience 
Rating:
3.0

The unit has an ant colony in the west wall that had a steady stream of ants running along the wall as I moved in

Gregory C.  |  First Impressions 
Rating:
4.0

Nice people, great service

MILLIE l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Saramaria P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian D.  |  First Impressions 
Rating:
5.0

Friendly and fast plus helped put purchased items in van Very efficient

Laura C.  |  First Impressions 
Rating:
5.0

The staff was so accommodating, friendly and helpful. They were dealing with overbooking issues and were yet so helpful and worked with me to resolve the overbooking issue. Additionally I rented a trailer for moving things into storage and forgot my hitch ball (in Seattle). They nicely loaned me one and hooked up everything for me. Really great friendly service. Great team at this facility.

John N.  |  First Impressions 
Rating:
5.0

Thank you for being ready for me and checking me in so quickly. Your staff is great and I appreciate everyone's help

Jeanne B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jodi S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anna D.  |  Online Move In 
Rating:
4.0

no comments

Genny H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tom g.  |  Overall Experience 
Rating:
5.0

Excellent team. Clean location. Great service. Thank you Uhaul team Glenwood!

Ryan T.  |  Overall Experience 
Rating:
5.0

All went well, THank You

Sandy B.  |  Overall Experience 
Rating:
5.0

great employees

Georgia S.  |  Overall Experience 
Rating:
5.0

These guys are the best. Extremely clean, professional, and friendly. You will not find better service anywhere else!

Ryan T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
2.0

I get to check into my Storage Unit that I booked weeks in advance, only to find out that it’s not available. The staff was sufficient, so this review is mainly the frustration I’ve experienced with U-Haul. First my truck wasn’t available and now my unit isn’t available? Absolutely unacceptable. I had to change all my moving plans around and now have to take an extra day off due to the incompetence of U-Haul.

kevin a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRICIA I.  |  Online Move In 
Rating:
5.0

I did not expect to have such a great experience with a storage facility, I had some stressful circumstances going on and I am forever grateful for how helpful staff was, this place actually made things easier for my process and relieved more stress than they realized, staff went above and beyond for my family and I. Don’t go anywhere else, I highly recommend this Uhaul for your move.

Raymond U.  |  Overall Experience 
Rating:
5.0

Professional, customer friendly.

Rosemary M.  |  Overall Experience 
Rating:
4.0

The prices were a little steep is my only complaint

melilssa s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary M.  |  First Impressions 
Rating:
2.0

I could never reach them by phone. Every time I would wait over 20 minutes to speak to someone, only to be transferred to the answering service. Very unprofessional in my opinion. And the stuff you have to listen to when you wait on the phone gets old really fast. I was also charged after I said I would not be. Still waiting to see if I get my $109.95 back.

AARON N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Georgette B.  |  Overall Experience 
Rating:
5.0

Best experience! Every employee I met went above and beyond! I will gladly recommend!

Laurie N.  |  Overall Experience 
Rating:
2.0

You shouldn't have to wait a half hour to check out of a storage unit. Huge lines on weekends. Staff struggled getting people out the door. I was paid up until the end of January, but no mention of this on my final storage bill. Not good service

clifford o.  |  Overall Experience 
Rating:
1.0

Got locked out of my unit but inside the storage area for over an hour. Call button broken.

Alicia P.  |  First Impressions 
Rating:
5.0

It’s difficult to navigate the large sliding door while moving in/ out, and since it’s located so far away from the locked/ coded entry door re-entering multiple times was a bother. Please consider an alternative key-code box at the sliding door. Thank you!

melanie h.  |  Overall Experience 
Rating:
1.0

- the front office staff had his shoes off when I showed up and was unmasked. He remained unmasked when I wasn’t in front of the plexiglass and didn’t remember to put it on for over 15 minutes. Another staff member came in to the office unmasked as well.

Jake G.  |  First Impressions 
Rating:
5.0

The employees were super helpful and professional.

Sean S.  |  Overall Experience 
Rating:
4.0

Thank you for keeping the common area clean. Would only ask that the units be ADA accessible for the second-floor units

Cynthia A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa S.  |  Overall Experience 
Rating:
4.0

Bad news:Though the staff were great, the office gets a big black mark for telling me the wrong thing about storage rents: I was told that no notice was necessary for vacating the unit, and that our rent would be pro-rated and the unused portion refunded. Not so! When we cleaned out the unit, THEN we were told "oh, sorry we told you that . . . it's not true. Once you have paid the month's rent, there is no refund even if you move out early." So beware..

Jody K.  |  Overall Experience 
Rating:
1.0

I am completely done with U-Haul as there’s a 30 minute wait to speak with a representative. The move in was a joke where I had to push a cart up a steep little hill through a tiny door. I broke at least four plastic bins moving into a 5’ tall unit. This was the most difficult and stressful move in EVER! I would not recommend this place to my worst enemy. It’s dirty, small and the access is horrific. This is the last straw in my attempts to use U-Haul. I AM DONE! Nothing ever pans out the way the website says it will.

Jacob W.  |  Online Move In 
Rating:
5.0

Excellent service overall. Helpful staff.

Jackie O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lori W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

geniese j.  |  Overall Experience 
Rating:
5.0

Polite , helped me when I misunderstood the size of the orginal unit and helped me get the correct size I needed. Clean- very clean. Felt safe and secure - especially with the gated entrace to the units.

Annette T.  |  Overall Experience 
Rating:
4.0

I booked my unit online & thought it may be an easier process than booking in-person but it wasn’t as easy as I thought it would be. I had never been to the location and the gate was a bit hidden with all of the moving trucks in front of it. It would’ve been helpful to know which direction to head to access the gate. Also, it would be helpful to note to customer when online booking is complete that the unit will be ready for customer access and customer is to break the green ties that are holding the doors shut. I was a bit confused as I didn’t know I had authority to break the tie myself and had to request the help of an employee. Amy was so helpful and very nice. Besides these two little hiccups, everything else was great.

Alma V.  |  Online Move In 
Rating:
5.0

Great staff

Doug M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina F.  |  Overall Experience 
Rating:
1.0

The worst thing I saw was employees helping homeless people into the storage facility. I believe some homeless were living in storage units. I saw one bring all his groceries to the unit, including a cooler with ice to keep his milk cold. That really isn’t okay or safe for people who are storing their belongings. Also, I saw multiple mice at the facility and most of the employees never wore their face mask. Overall terrible experience.

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Y.  |  First Impressions 
Rating:
4.0

Amy at U-Haul Storage Of Glenwood is awesome employee! Amy was helpful, cheerful, and made sure we understood what we needed to know before leaving us to unload our van. We wish there were people like Amy at every business we visited.

Eric H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THADDEUS R.  |  Overall Experience 
Rating:
4.0

My experience was great. Each interaction with any staff person was always helpful and professional. Thank you!

Jennifer S.  |  Overall Experience 
Rating:
5.0

Great staff and nice facility. Great for a college move or some inexpensive self storage in the area. Well maintained.

Daniel W.  |  First Impressions 
Rating:
5.0

one of your female staff would not let my son n law use the bathroom I don't know the reason why but he is a black man. thanks fred

Fred H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin L.  |  Overall Experience 
Rating:
3.0

Nice when ya move in rude when ya move out + overpriced screw there one free month go somewhere cheaper it'll make your overall trip/move that much easier

Robert E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randy W.  |  Overall Experience 
Rating:
4.0

My driver ask to use the bathroom and was told he could not use it, the manger of the place step in and said he could. The employee was very rude.

Fred H.  |  First Impressions 
Rating:
5.0

Love this place

Doug M.  |  First Impressions 
Rating:
5.0

Exceptional customer service.

KIRK E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Elizabeth S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TOM S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F.  |  First Impressions 
Rating:
5.0

I couldn't have asked for better service

Justin F.  |  First Impressions 
Rating:
1.0

First the unit itself was difficult to find when I got to the facility. Drove around for a while before finally deciding to go inside and ask where it was. Then found that there is no parking right in front of the storage building and maybe 5-6 spots that were all taken on the other side so that wasn’t convenient for move in. Then the code we received wouldn’t work to get into the building so had to go back into the office. Finally we were able to look at the unit and it was too small so back to the office to see if they had a different one. They luckily just had one open so we went to that one. They had called it their “big door” but it definitely wasn’t big. It was maybe 5 feet tall and no lighting so hard to see to the back. But at the very back there was a small black box on the floor that said DANGER RAT POISON. I refused to keep my belongings and mattress there so just went BACK to the office and cancelled everything. After being there for an hour and half just trying to move in, I was very frustrated with this storage facility. Called a new one closer to home that had availability and the difference was night and day. I would not recommend this storage facility to anyone.

Kyra M.  |  Online Move In 
Rating:
4.0

Overall it was a good move in experience. The lone negatives I would say would be that there isn’t enough staff to help with the check out. The line got kind of long and due to the wait people got unruly. It was busy to the point where I went to another uhaul location just so the staff at glen wood could help the next person. The other thing is that there isn’t an elevator. So if you’re moving furniture, bring a friend with you. Other then those, the unit was really clean. The staff member who helped with how to access the building and show me where my unit was, was super helpful. The unit itself was very big and after asking around, I got an awesome deal

Lisa S.  |  First Impressions 
Rating:
5.0

The two ladies who helped us where fantastic. They made a stressful time for us get a little easier.

David C.  |  First Impressions 
Rating:
1.0

way too small of rooms. said one bedroom.... but I was only able to fit elliptical and dresser in. waste of money.

Amanda V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Breezi A.  |  First Impressions 
Rating:
5.0

Jackie and Jordan provided extraordinary customer service. This is our second time using them and I would recommend their storage and services.

Sandra F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Randy W.  |  First Impressions 
Rating:
2.0

The storage unit assigned to me had multiple locks in place that the staff could not explain. I was made to buy a special lock, and when I was transferred to a new unit the new lock did not fit. It took over an hour to only somewhat resolve all the issues.

MICHAEL M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANN R.  |  First Impressions 
Rating:
5.0

I am well pleased with your storage unit as well as your friendly, helpful staff. Thank you very much it was a pleasure to do business wit you.

Ron S.  |  Overall Experience 
Rating:
4.0

The rates keep rising, making it difficult to keep

JAMES J.  |  Overall Experience 
Rating:
5.0

This location had friendly staff. The prices were reasonable and the facility wasn’t bad at all.

Sean M.  |  Overall Experience 
Rating:
5.0

The staff and services at Glenwood UHaul were excellent. Amy was super helpful and personable. My only problem is being rerouted to a central call center and prevented from contacting Glenwood directl

Jonathan L.  |  Overall Experience 
Rating:
5.0

Wonderful experience. I will use Uhaul for all my moving and storage needs.

Catherine B.  |  Overall Experience 
Rating:
5.0

It was easy to store and auto-pay for our unit. I especially appreciate Ms. Jackie waiving our monthly rental as we moved out only a few days into January, and taking care of the paperwork.

tim h.  |  Overall Experience 
Rating:
5.0

Thanks for the friendly, prompt service

Jody K.  |  First Impressions 
Rating:
5.0

Timely, friendly, and helpful staff made moving-in easy.

Jody K.  |  First Impressions 
Rating:
5.0

Thank you

JUDY V.  |  Overall Experience 
Rating:
2.0

I reserved a storage unit by phone, took the suggested size of the clerk after giving a detailed description of furniture &,was not told about door size and it is useless cuz nothin fits. im mad

Linda S.  |  First Impressions 
Rating:
5.0

These guys did a great job helping me get everything I needed, including correcting a potential nightmare for me by getting me the correct size storage unit. Thank you so much for your help! Thank you

amanda w.  |  First Impressions 
Rating:
5.0

The clerk was apologetic for the computer system issues that were slowing everything down and was very efficient. He let me see the units available and was patient with me as I bungled my log in.

Carolyn R.  |  First Impressions 
Rating:
5.0

Great experience renting a storage unit. We will be back!

Michael m.  |  Overall Experience 
Rating:
5.0

Morgan and the rest of the guys are awesome. Thanks so much for your help. We’ll be back in June!

Doug M.  |  Overall Experience 
Rating:
5.0

It was all good.

carly s.  |  Overall Experience 
Rating:
5.0

Very impressed- Staff helpful and available, Great storage options, Excellent experience Highly recommended

Alex L.  |  Overall Experience 
Rating:
2.0

Highly disappointing and honestly too overpriced.

Thomas M.  |  Overall Experience 
Rating:
4.0

The only problem I had was getting through to someone on the phone. Everything else was perfect.

Kosta D.  |  Overall Experience 
Rating:
5.0

I appreciate the flexibility to change my reservation to a larger storage unit at the last minute, despite the high occupancy rate. The staff were all extremely helpful and friendly. 2 thumbs up!

Sandra F.  |  Overall Experience 
Rating:
5.0

Good Service, was able to drop off truck quickly with no problems.

brett m.  |  First Impressions 
Rating:
5.0

Staff here are great. The rental experience was very easy and I got a great orientation when I checked in. Also liked having boxes and supplies close by when I needed them.

Barbara F.  |  Overall Experience 
Rating:
5.0

Operates like a local business!

Melvin D.  |  First Impressions 
Rating:
5.0

Manager was phenomenal and went above and beyond expectations to fix the problem that was at hand (the reserved unit was entirely too small for what I had told the guy on the phone I needed)

Hanna G.  |  First Impressions 
Rating:
5.0

The workers were very courteous and helpful with everything we needed. Things went smoothly and quickly!

Xander B.  |  First Impressions 
Rating:
1.0

Overall a frustrating mess. Card was charged when it should have been free. NBD except it was “fixed” 3 different times and it wasn’t. Each time the problem got worse. Shouldn’t be that hard to fix

Ashley F.  |  Overall Experience 
Rating:
4.0

No comments

Sarah B.  |  Overall Experience 
Rating:
4.0

Everyone was so friendly and helpful. I feel very confident that my belongings are safe and will be watched after while I look for a place to move to.

Carol A.  |  First Impressions 
Rating:
5.0

Excellent help every time. Outstanding!

KATHLEEN K.  |  Overall Experience 
Rating:
5.0

Very pleasant experience. Very nice staff

Mitchell B.  |  First Impressions 
Rating:
1.0

Jackie Chin is rude and confrontational. When asked a question she put off a don't bug me vibe, like she doesn't like her job. We witnessed her witg other customers with the same poor attitude.

Amber H.  |  Overall Experience 
Rating:
5.0

Everyone I dealt with was very friendly and helpful. Would definitely recommend and return to this location.

Barbara F.  |  First Impressions 
Rating:
5.0

I've used this location for 10 years. It has a great location. I have never had an issue picking up or returning a vehicle. Storage units are always clean. I feel my items are safer here.

nikki g.  |  Overall Experience 
Rating:
5.0

Staff was friendly and very helpful in assisting me in deciding what size unit would suit my needs best. The facility was immaculately clean. I would highly recommend Uhaul storage.

Nancy S.  |  First Impressions 
Rating:
5.0

Thanks for your help and assistance. I am very pleased with achieving my needs.

Ron S.  |  First Impressions 
Rating:
5.0

Thanks for the water!

ADRIANA M.  |  Overall Experience 
Rating:
5.0

The staff was always so kind and helpful!!!!! Prices were a little steep for a pretty small unit. Other than that, awesome and fast service!!

Sara D.  |  Overall Experience 
Rating:
4.0

Very good

Kathy L.  |  Overall Experience 
Rating:
5.0

thank you

Matthew C.  |  Overall Experience 
Rating:
5.0

Great Experience.

Robert G.  |  Overall Experience 
Rating:
5.0

👍

marshall w.  |  Overall Experience 
Rating:
5.0

Excellent Service and facility.

DAVE H.  |  Overall Experience 
Rating:
3.0

Staff is awesome! Facility is older and less convenient than others in the area. Doors on smaller units are too small. Prices are higher than similar and newer units in the area.

Jeremy E.  |  Overall Experience 
Rating:
5.0

Good service, attention to security, clean facility.

ROBERT P.  |  Overall Experience 
Rating:
5.0

Anytime had need to work with staff and facility all went well and efficient

Kimberly P.  |  Overall Experience 
Rating:
5.0

Customer service was fast and efficient. I've been a previous renter and it was the first place I thought of. The trucks are always available and the heated storage is on site.

nikki g.  |  Reservation 
Rating:
5.0

Entire experience was positive. Renting the truck in Portland OR was super positive and quick, the customer service on the phone which included 30 days free storage unit rental was great

Christopher C.  |  Reservation 
Rating:
5.0

Friendly and helpful people. I felt well taken care of with my moving and storage needs. Thank you!

Michelle W.  |  Overall Experience 
Rating:
2.0

When picking the truck I told $74. Ran credit card/Debit card and $85.10 was charge for truck rental. Rental a U-Haul storage the same thing, told told $17.49 will today charge and was charged $20.49.

Robby F.  |  Reservation 
Rating:
5.0

Love you guys.

deborah w.  |  Overall Experience 
Rating:
5.0

Your facility is awesome and Jackie was very helpful is a extremely stressful move. The reservation center and 800 is horrible and had me going 20 different places plus still no ca back about the

Lynne F.  |  Reservation 
Rating:
5.0

Thank you.

Kevin S.  |  Overall Experience 
Rating:
5.0

Very helpfuf. Cancel storage.

kathy g.  |  Reservation 
Rating:
4.0

.

Ray S.  |  Overall Experience 
Rating:
3.0

information about my drop off point was unclear from U-haul. I knew where but the address was not known by start point u-haul. drop off point , the employees seemed confused and lost.

Steve S.  |  Overall Experience 
Rating:
1.0

Price increases atrocious Card reader defective for exiting gated area Lien notice sent to myself and my parents when I was current on payment Call button in storage was broken, or staff didnt care

kayle p.  |  Overall Experience 
Rating:
3.0

I didn't use storage

colleen c.  |  Reservation 
Rating:
5.0

This is the nicest U-Haul location I've ever worked with... despite the fact that the volume of students from University of Oregon makes things very busy, people are always friendly and helpful!

Barbara J.  |  Overall Experience 
Rating:
5.0

Staff was fantastic! They really made the whole moving process fast and easy, which was especially appreciated since moving is stressful. 100% would recommend!

Jalin W.  |  Overall Experience 
Rating:
5.0

The team there, both management and staff, are excellent. Professional, knowledgable, and extremely helpful. They are a great representation of U Haul Corporation, and we will work with them again!

Lisette B.  |  Overall Experience 
Rating:
5.0

Clean secure facility. Friendly helpful staff.

JOEL W.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly, which really made the rest of the moving experience much less stressful. A big thank you to Amy in maintenance who was especially helpful in every way!

Jalin W.  |  Reservation 
Rating:
5.0

The site manager, Johnny, was extremely helpful through what, at times, was a difficult situation. He was responsive and respectful at all times.

SALLI JO O.  |  Overall Experience 
Rating:
1.0

Reserved units at Glenwood Eugene Uhaul with reservation numbers it was lost. Then Oroyan Uhaul and with reservations numbers it was lost too. Truck reservation is good but horrible experience!

ashley w.  |  Reservation 
Rating:
5.0

The team ran an efficient well run operation providing impeccable service and direction

Cindy S.  |  Reservation 
Rating:
4.0

Well taken care of

OWEN N.  |  Overall Experience 
Rating:
3.0

Thank you

JImmy G.  |  Overall Experience 
Rating:
1.0

Credit card expired at one point. Received an email shortly thereafter "we are going to sell your belongings" rather than a friendly "please update your card" email.

JOHN A.  |  Overall Experience 
Rating:
5.0

Thanks for all the great service. Moving is so stressful and Storage too. Good patient service appreciated.

Harriet R.  |  Overall Experience 
Rating:
5.0

The initial storage unit I had reserved was to small so they switched me to a larger unit. The people who helped me were great.

DANIEL E.  |  Overall Experience 
Rating:
5.0

The lady that worked there was very helpful both times. We where thier during our pick up and drop off

amanda g.  |  Overall Experience 
Rating:
5.0

Johnny is an outstanding manager he made our move so much easier I'll always be grateful

MICHAEL M.  |  Overall Experience 
No reviews have been submitted for this location.

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