Customer Reviews for U-Haul Storage of Glenwood

Rating:

5.0

Excellent service. Clean equipment. This team always stands above everyone else.

Rating:

5.0

amazing staff. very friendly and professional. hire people like this in all uhaul locations! 5 stars!

Rating:

5.0

was it just coincidental that the estimate and the final bill were the same ?

Rating:

5.0

Exceptional service with immaculately cleaned equipment. Great team

Rating:

3.0

Vehicle was wobbly and scary to drive, specifically when empty. The front wheel seemed loose and my friends helping me move were legitimately scared about it. When asked about when I would return the vehicle I said “you guys close at 7, right? I guess it'll have to be then” to which I was not informed that I could drop my vehicle off after hours, a seemingly appropriately helpful response. After spending over half an hour waiting on hold when I could've been more effectively packing I was able to postpone my return time...

Rating:

5.0

Professional, customer friendly.

Rating:

5.0

Nothing, top notch service friendly and quality employees.

Rating:

5.0

Super friendly staff. Make it an easy pick up and return!

Rating:

4.0

Air conditioner did not work

Rating:

4.0

The parking brake is confusing. It is in a different place than the wording on the truck. It should be explained to customers ahead of time, especially since your phone line is always busy...

Rating:

5.0

The toe dolly worked nice. It was in excellent condition, and U Haul showed me how to use it correctly.

Rating:

5.0

The cab of the truck had a pretty bad odor, maybe use air freshener or spray it out before use. Other than that it was a great experience. The gal who got my paperwork and truck was amazing and really nice.

Rating:

4.0

Inside of truck was not clean. There were receipts of prior rental inside and was not sanit8zed which is not a good thing due to covid

Rating:

4.0

Computer systems

Rating:

3.0

Your buggy computer system needs work...a LOT of work!

Rating:

5.0

Excellent experience ... Hassle free.

Rating:

5.0

Quick and convenient

Rating:

4.0

The website was billed as being able to change a reservation but I was unable to do so. When I asked the counter agent about renting a hitch, she kind of panicked and said it would take weeks to order the parts. I went to Wheeless Trailer Sales. They had it done the next day. The UHaul trailer itself performed flawlessly.

Rating:

5.0

The particular trailer I borrowed was perfect for my needs except for the 3/4 minus gravel in it that I had to clean out before I could out my furniture in it. AND the ring at the from of the trailer that I ran my rope through has burrs in it and it kind of tore up my rope and the fender or wheel cover on the passenger evidently had been bent in and with that sharp edge kept catch and snagging on my rope. Thanks to the folks who hooked up and unhooked the trailer. The poor lady in the customer service area needs some help. She was very good but the good old boys in the office were chewing the fat while she was busting her butt. Lots of folks are looking for work.

Rating:

5.0

Smooth easy drop off

Rating:

4.0

Paid for a dolly but none was in the U-Haul. Double check next time please!

Rating:

2.0

Be available by phone. I was unable to contact office well before closing time. Also unable to contact via the EZ return app. I was charged an extra day. Wholly unsatisfied with this location.

Rating:

5.0

Give these people a raise. They're doing "U-Haul" proud!

Rating:

4.0

Don't forget to check the roof of the trucks.

Rating:

5.0

No improvements needed, I love this store and the super friendly employees. I‘d like to extend a special recognition to Amy, for her cheerful, can-do attitude, she always goes above and beyond.

Rating:

5.0

Always great service wherever I go. Thank you.

Rating:

4.0

The prices were a little steep is my only complaint

Rating:

1.0

I reserved a 26 ft truck over the phone and was given a verbal guarantee for the truck to be picked up at the River Road location in Eugene. On Saturday, April 3, 2021, I went to the Franklin location to buy boxes. I asked the lady to check my reservation.to make sure everything was good to go. She checked and assured me that the reservation was there for the 26 ft truck. On Thursday, I got a voice message telling me that the truck was not available and I would have to pick up a 20 ft truck at the Franklin location. When I called U-Haul, I was told there were no 26 ft trucks within a 50-mile radius and there hasn't been for some time. I asked to speak to a manager and was told someone would call me back in 48 hours, which would not do me any good because I had to have my truck loaded the nest morning. They gave me nothing other than platitudes! I was also told that there were no trailers available. I had to make 2 trips from Creswell to Roseburg, which doubled my expenses and took 2 times the amount of time. Bottom line they lied to me!!! They most likely gave the truck that I reserved to someone else!!! I AM DISGUSTED AND IF I COULE GIVE A ZERO STAR RATING FOR BEING LIED TO, I WOULD!!!

Rating:

5.0

Very happy with this experience. Staff was efficient, friendly, professional

Rating:

5.0

You can make that diagram you use to show people how much gas they need to put in to get it back to where it was a little easier to understand. Other than that it was great!

Rating:

5.0

The people there are AMAZING

Rating:

4.0

The staff were very friendly and helpful

Rating:

5.0

Excellent service. Very helpful and friendly staff. Felt well cared for. Equipment was in top notch condition and clean. A pleasant experience all the way around !

Rating:

4.0

Check tires for objects like a nail .

Rating:

4.0

The woman working made comments about having to wear masks and comments about Gov. Kate Brown. It seemed unprofessional to me.

Rating:

5.0

Great service, don't change a thing.

Rating:

5.0

Recommend that customers download the app instead of using the link in the email Personnel were EXTREMELY helpful on both ends

Rating:

1.0

I made a two-day reservation for pickup Friday 4pm. At 3:45; Tyler called and said that the pickup was not there. Basically, cancelled one day of my weekend reservation. I asked for the $50.00 credit for not having my reservation ready (stated on website). he said yes. this did not happen. When I picked up the equipment. I asked about the credit - response was "don't know, we are a big organization" Obviously, does not care.

Rating:

5.0

The staff was helpful and friendly, as they have been every time I have been there. Thank you!

Rating:

5.0

We booked in one location in Eugene and I was assured the truck would be there, when we got there, we were told the truck was in another location. The staff were totally overworked.

Rating:

2.0

My usual location closed so I used this one. It is farther away from home so right out of the gate the cost was higher. Ended up having to keep it 2 extra days which costed me an extra 200 dollars somehow. I was told the overage was 90 dollars then my card was charged for 100 And 90 plus they kept my cash deposit... Having a truck for 4 days costed me 300 dollars... and I only went 25 miles. 🤦‍♀️ My bad. Oh and if you have to call this location ya may as well just not even bother because they will Not answer the phone. At all. You Have to call uhaul itself and wait at least an hour and still not get to talk to the people directly handling your rental. I am only giving 2 stars because the truck didn't break down, although it felt like it was going to the entire time.

Rating:

5.0

We worked with Jackie, and she was absolutely awesome! Everyone was great!

Rating:

2.0

I could never reach them by phone. Every time I would wait over 20 minutes to speak to someone, only to be transferred to the answering service. Very unprofessional in my opinion. And the stuff you have to listen to when you wait on the phone gets old really fast. I was also charged after I said I would not be. Still waiting to see if I get my $109.95 back.

Rating:

5.0

Wonderful service from extremely nice helpful employees

Rating:

5.0

Trailer had an issue where one of the axles was loose and moving, not apparent in the first run I did, but when I noticed and brought it back they switched me with another quickly so I could get on with my move. It would have been hard to notice without driving it around.

Rating:

4.0

I was unaware the rental was only for 6 hours, had I known this I would have went to a different company.

Rating:

5.0

In store is always a pleasure. Online experience has a steeper learning curve. Wonderful, once mastered.

Rating:

3.0

The $14.00 safe move was added after I specifically said I did not want it. We only drove 8 miles.

Rating:

4.0

I wasn't completely sure where to go!

Rating:

4.0

Some associates were not wearing masks outside in the drop off zone.

Rating:

5.0

Amazing customer service!

Rating:

5.0

Best experience! Every employee I met went above and beyond! I will gladly recommend!

Rating:

2.0

You shouldn't have to wait a half hour to check out of a storage unit. Huge lines on weekends. Staff struggled getting people out the door. I was paid up until the end of January, but no mention of this on my final storage bill. Not good service

Rating:

1.0

Got locked out of my unit but inside the storage area for over an hour. Call button broken.

Rating:

5.0

It’s difficult to navigate the large sliding door while moving in/ out, and since it’s located so far away from the locked/ coded entry door re-entering multiple times was a bother. Please consider an alternative key-code box at the sliding door. Thank you!

Rating:

1.0

- the front office staff had his shoes off when I showed up and was unmasked. He remained unmasked when I wasn’t in front of the plexiglass and didn’t remember to put it on for over 15 minutes. Another staff member came in to the office unmasked as well.

Rating:

5.0

The employees were super helpful and professional.

Rating:

4.0

Thank you for keeping the common area clean. Would only ask that the units be ADA accessible for the second-floor units

Rating:

4.0

Bad news:Though the staff were great, the office gets a big black mark for telling me the wrong thing about storage rents: I was told that no notice was necessary for vacating the unit, and that our rent would be pro-rated and the unused portion refunded. Not so! When we cleaned out the unit, THEN we were told "oh, sorry we told you that . . . it's not true. Once you have paid the month's rent, there is no refund even if you move out early." So beware..

Rating:

1.0

I am completely done with U-Haul as there’s a 30 minute wait to speak with a representative. The move in was a joke where I had to push a cart up a steep little hill through a tiny door. I broke at least four plastic bins moving into a 5’ tall unit. This was the most difficult and stressful move in EVER! I would not recommend this place to my worst enemy. It’s dirty, small and the access is horrific. This is the last straw in my attempts to use U-Haul. I AM DONE! Nothing ever pans out the way the website says it will.

Rating:

5.0

Excellent service overall. Helpful staff.

Rating:

5.0

Polite , helped me when I misunderstood the size of the orginal unit and helped me get the correct size I needed. Clean- very clean. Felt safe and secure - especially with the gated entrace to the units.

Rating:

4.0

I booked my unit online & thought it may be an easier process than booking in-person but it wasn’t as easy as I thought it would be. I had never been to the location and the gate was a bit hidden with all of the moving trucks in front of it. It would’ve been helpful to know which direction to head to access the gate. Also, it would be helpful to note to customer when online booking is complete that the unit will be ready for customer access and customer is to break the green ties that are holding the doors shut. I was a bit confused as I didn’t know I had authority to break the tie myself and had to request the help of an employee. Amy was so helpful and very nice. Besides these two little hiccups, everything else was great.

Rating:

5.0

Great staff

Rating:

1.0

The worst thing I saw was employees helping homeless people into the storage facility. I believe some homeless were living in storage units. I saw one bring all his groceries to the unit, including a cooler with ice to keep his milk cold. That really isn’t okay or safe for people who are storing their belongings. Also, I saw multiple mice at the facility and most of the employees never wore their face mask. Overall terrible experience.

Rating:

4.0

Amy at U-Haul Storage Of Glenwood is awesome employee! Amy was helpful, cheerful, and made sure we understood what we needed to know before leaving us to unload our van. We wish there were people like Amy at every business we visited.

Rating:

4.0

My experience was great. Each interaction with any staff person was always helpful and professional. Thank you!

Rating:

5.0

Great staff and nice facility. Great for a college move or some inexpensive self storage in the area. Well maintained.

Rating:

5.0

one of your female staff would not let my son n law use the bathroom I don't know the reason why but he is a black man. thanks fred

Rating:

3.0

Nice when ya move in rude when ya move out + overpriced screw there one free month go somewhere cheaper it'll make your overall trip/move that much easier

Rating:

4.0

My driver ask to use the bathroom and was told he could not use it, the manger of the place step in and said he could. The employee was very rude.

Rating:

5.0

Love this place

Rating:

5.0

Exceptional customer service.

Rating:

5.0

I couldn't have asked for better service

Rating:

1.0

First the unit itself was difficult to find when I got to the facility. Drove around for a while before finally deciding to go inside and ask where it was. Then found that there is no parking right in front of the storage building and maybe 5-6 spots that were all taken on the other side so that wasn’t convenient for move in. Then the code we received wouldn’t work to get into the building so had to go back into the office. Finally we were able to look at the unit and it was too small so back to the office to see if they had a different one. They luckily just had one open so we went to that one. They had called it their “big door” but it definitely wasn’t big. It was maybe 5 feet tall and no lighting so hard to see to the back. But at the very back there was a small black box on the floor that said DANGER RAT POISON. I refused to keep my belongings and mattress there so just went BACK to the office and cancelled everything. After being there for an hour and half just trying to move in, I was very frustrated with this storage facility. Called a new one closer to home that had availability and the difference was night and day. I would not recommend this storage facility to anyone.

Rating:

4.0

Overall it was a good move in experience. The lone negatives I would say would be that there isn’t enough staff to help with the check out. The line got kind of long and due to the wait people got unruly. It was busy to the point where I went to another uhaul location just so the staff at glen wood could help the next person. The other thing is that there isn’t an elevator. So if you’re moving furniture, bring a friend with you. Other then those, the unit was really clean. The staff member who helped with how to access the building and show me where my unit was, was super helpful. The unit itself was very big and after asking around, I got an awesome deal

Rating:

5.0

The two ladies who helped us where fantastic. They made a stressful time for us get a little easier.

Rating:

1.0

way too small of rooms. said one bedroom.... but I was only able to fit elliptical and dresser in. waste of money.

Rating:

5.0

Jackie and Jordan provided extraordinary customer service. This is our second time using them and I would recommend their storage and services.

Rating:

2.0

The storage unit assigned to me had multiple locks in place that the staff could not explain. I was made to buy a special lock, and when I was transferred to a new unit the new lock did not fit. It took over an hour to only somewhat resolve all the issues.

Rating:

5.0

I am well pleased with your storage unit as well as your friendly, helpful staff. Thank you very much it was a pleasure to do business wit you.

Rating:

4.0

The rates keep rising, making it difficult to keep

Rating:

5.0

This location had friendly staff. The prices were reasonable and the facility wasn’t bad at all.

Rating:

5.0

The staff and services at Glenwood UHaul were excellent. Amy was super helpful and personable. My only problem is being rerouted to a central call center and prevented from contacting Glenwood directl

Rating:

5.0

Wonderful experience. I will use Uhaul for all my moving and storage needs.

Rating:

5.0

It was easy to store and auto-pay for our unit. I especially appreciate Ms. Jackie waiving our monthly rental as we moved out only a few days into January, and taking care of the paperwork.

Rating:

5.0

Thanks for the friendly, prompt service

Rating:

5.0

Timely, friendly, and helpful staff made moving-in easy.

Rating:

5.0

Thank you

Rating:

2.0

I reserved a storage unit by phone, took the suggested size of the clerk after giving a detailed description of furniture &,was not told about door size and it is useless cuz nothin fits. im mad

Rating:

5.0

These guys did a great job helping me get everything I needed, including correcting a potential nightmare for me by getting me the correct size storage unit. Thank you so much for your help! Thank you

Rating:

5.0

The clerk was apologetic for the computer system issues that were slowing everything down and was very efficient. He let me see the units available and was patient with me as I bungled my log in.

Rating:

5.0

Great experience renting a storage unit. We will be back!

Rating:

5.0

Morgan and the rest of the guys are awesome. Thanks so much for your help. We’ll be back in June!

Rating:

5.0

It was all good.

Rating:

5.0

Very impressed- Staff helpful and available, Great storage options, Excellent experience Highly recommended

Rating:

2.0

Highly disappointing and honestly too overpriced.

Rating:

4.0

The only problem I had was getting through to someone on the phone. Everything else was perfect.

Rating:

5.0

I appreciate the flexibility to change my reservation to a larger storage unit at the last minute, despite the high occupancy rate. The staff were all extremely helpful and friendly. 2 thumbs up!

Rating:

5.0

Good Service, was able to drop off truck quickly with no problems.

Rating:

5.0

Staff here are great. The rental experience was very easy and I got a great orientation when I checked in. Also liked having boxes and supplies close by when I needed them.

Rating:

5.0

Operates like a local business!

Rating:

5.0

Manager was phenomenal and went above and beyond expectations to fix the problem that was at hand (the reserved unit was entirely too small for what I had told the guy on the phone I needed)

Rating:

5.0

The workers were very courteous and helpful with everything we needed. Things went smoothly and quickly!

Rating:

1.0

Overall a frustrating mess. Card was charged when it should have been free. NBD except it was “fixed” 3 different times and it wasn’t. Each time the problem got worse. Shouldn’t be that hard to fix

Rating:

4.0

No comments

Rating:

4.0

Everyone was so friendly and helpful. I feel very confident that my belongings are safe and will be watched after while I look for a place to move to.

Rating:

5.0

Excellent help every time. Outstanding!

Rating:

5.0

Very pleasant experience. Very nice staff

Rating:

1.0

Jackie Chin is rude and confrontational. When asked a question she put off a don't bug me vibe, like she doesn't like her job. We witnessed her witg other customers with the same poor attitude.

Rating:

5.0

Everyone I dealt with was very friendly and helpful. Would definitely recommend and return to this location.

Rating:

5.0

I've used this location for 10 years. It has a great location. I have never had an issue picking up or returning a vehicle. Storage units are always clean. I feel my items are safer here.

Rating:

5.0

Staff was friendly and very helpful in assisting me in deciding what size unit would suit my needs best. The facility was immaculately clean. I would highly recommend Uhaul storage.

Rating:

5.0

Thanks for your help and assistance. I am very pleased with achieving my needs.

Rating:

5.0

Thanks for the water!

Rating:

5.0

The staff was always so kind and helpful!!!!! Prices were a little steep for a pretty small unit. Other than that, awesome and fast service!!

Rating:

4.0

Very good

Rating:

5.0

thank you

Rating:

5.0

Great Experience.

Rating:

5.0

👍

Rating:

5.0

Excellent Service and facility.

Rating:

3.0

Staff is awesome! Facility is older and less convenient than others in the area. Doors on smaller units are too small. Prices are higher than similar and newer units in the area.

Rating:

5.0

Good service, attention to security, clean facility.

Rating:

5.0

Anytime had need to work with staff and facility all went well and efficient

Rating:

5.0

Customer service was fast and efficient. I've been a previous renter and it was the first place I thought of. The trucks are always available and the heated storage is on site.

Rating:

5.0

Entire experience was positive. Renting the truck in Portland OR was super positive and quick, the customer service on the phone which included 30 days free storage unit rental was great

Rating:

5.0

Friendly and helpful people. I felt well taken care of with my moving and storage needs. Thank you!

Rating:

2.0

When picking the truck I told $74. Ran credit card/Debit card and $85.10 was charge for truck rental. Rental a U-Haul storage the same thing, told told $17.49 will today charge and was charged $20.49.

Rating:

5.0

Love you guys.

Rating:

5.0

Your facility is awesome and Jackie was very helpful is a extremely stressful move. The reservation center and 800 is horrible and had me going 20 different places plus still no ca back about the

Rating:

5.0

Thank you.

Rating:

5.0

Very helpfuf. Cancel storage.

Rating:

4.0

.

Rating:

3.0

information about my drop off point was unclear from U-haul. I knew where but the address was not known by start point u-haul. drop off point , the employees seemed confused and lost.

Rating:

1.0

Price increases atrocious Card reader defective for exiting gated area Lien notice sent to myself and my parents when I was current on payment Call button in storage was broken, or staff didnt care

Rating:

3.0

I didn't use storage

Rating:

5.0

This is the nicest U-Haul location I've ever worked with... despite the fact that the volume of students from University of Oregon makes things very busy, people are always friendly and helpful!

Rating:

5.0

Staff was fantastic! They really made the whole moving process fast and easy, which was especially appreciated since moving is stressful. 100% would recommend!

Rating:

5.0

The team there, both management and staff, are excellent. Professional, knowledgable, and extremely helpful. They are a great representation of U Haul Corporation, and we will work with them again!

Rating:

5.0

Clean secure facility. Friendly helpful staff.

Rating:

5.0

Everyone was very friendly, which really made the rest of the moving experience much less stressful. A big thank you to Amy in maintenance who was especially helpful in every way!

Rating:

5.0

The site manager, Johnny, was extremely helpful through what, at times, was a difficult situation. He was responsive and respectful at all times.

Rating:

1.0

Reserved units at Glenwood Eugene Uhaul with reservation numbers it was lost. Then Oroyan Uhaul and with reservations numbers it was lost too. Truck reservation is good but horrible experience!

Rating:

5.0

The team ran an efficient well run operation providing impeccable service and direction

Rating:

4.0

Well taken care of

Rating:

3.0

Thank you

Rating:

1.0

Credit card expired at one point. Received an email shortly thereafter "we are going to sell your belongings" rather than a friendly "please update your card" email.

Rating:

5.0

Thanks for all the great service. Moving is so stressful and Storage too. Good patient service appreciated.

Rating:

5.0

The initial storage unit I had reserved was to small so they switched me to a larger unit. The people who helped me were great.

Rating:

5.0

The lady that worked there was very helpful both times. We where thier during our pick up and drop off