Check vehicle more closely - ours had a cracked windshield we didn't notice until we got on the roadMargaret A.
Customer Reviews for U-Haul Storage of Gresham
Gresham, OR 97030
(Enter lot from Hogan Dr just north of Burnside intersection)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
None service was excellentLupelele T.
One hour wait to turn truck in, is too long!Danny M.
Customer did not leave a comment.Karl B. | Overall Experience
I feel if by mistake you filled the truck and then looked at how much gas was in it when you picked it up you can clearly see it was a mistake you should refund a portion back to the person that paid for that gas. That's like making that money twice for you. I also think when someone orders a truck for one way someone could check it is right and not overchargeHarold R.
Thank you I give you excellent serviceEric Y.
I've rented from here twice now and there's one employee who although works hard, has an anger issue. I was waiting in line to return a box truck and I pulled ahead when the truck in front of me moved forward and he angrily waved at me. Then as we were walking towards our car he was returning a box truck to its spot and was driving so fast that the tires spun while in the parking lot. That's dangerous. The first time I rented he was rightfully upset about a trailer's lights not working and it was pouring rain outside, but his language was very offensive. This doesn't leave a good impression about this location.Nancy B.
Customer did not leave a comment.warren G.
Customer did not leave a comment.Darren S.
Customer did not leave a comment.Jorden M.
Customer did not leave a comment.Andrew H.
Customer did not leave a comment.Erin R.
Customer did not leave a comment.Eva P. | Overall Experience
Great job!Mark A.
Every thing was fine.The employees at this location gave great Customer Service and helped me with on line issues.Rental was fast and easy! ThanksMavis S.
Everything was greatRobert A.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.william S.
Quick and easy return.duane P.
Customer did not leave a comment.Duncan H.
Customer did not leave a comment.clair S.
You guys do a consistently fantastic job. You make the hard job of moving so much easier. I had a complicated situation and you always worked on creative solutions and I'm so grateful. Best moving experience ever. Thank youclair S.
Staff were professional, helpful and courteous. Would rent there again.sandra H.
Well I don't know that this is an easy improvement but the overall parking and access to this location is crap! They changed where you can park there and it's a huge hassle never spots and it's just overall a big fucking shit showMeriya M.
Quicker serviceEdward S.
Customer did not leave a comment.Jacob T.
The young employee at the check in counter could benefit from some good customer service training. The employee at check in was extremely accommodating...should be given a raise and a promotion!!Steven L.
I could not upload photos of my drivers license so I could not check in prior to my arrival. My first experience with your on line reservation system. Only 2 people in front of me at pickup so went quickly. They were very accommodating when I had to change my return time for the little trailer, even though I called because I couldn't do it online.Bill M.
Thank youLeonid N. | Overall Experience
Customer did not leave a comment.Auther T.
Absolute below the line RED light gas on the truck at pickup. I get this is based on what the previous customer returns with but this was ridiculous.Richard S.
Reservations & pick up went very smoothly. Everything was well explained to me, quick and efficient. I highly recommend renting from this location.Regina N.
This is the smoothest running Uhaul I've ever seen.MAXIMILIAN W.
Install a sensor to tell customers when they forget the back door open :)Robert S.
Customer did not leave a comment.sayed A.
Quick, and easy drop off. very nice employee helped us.john L.
The staff was very friendly and helpful when I was working hard to sign in at the Gresham location. I was trying to do the online way and needed HELP.Nancy S.
Greeted with a hey what's up, The exterior was filthy, garbage everywhere. Employees gave impression of not wanting to be their.Jeffrey W.
Customer did not leave a comment.William H.
It was great even paying for the extra miles that we drove but I will have to say I did not like getting the extra tax send that to Kate Brown thank youjesse M.
Customer did not leave a comment.paul S.
Customer did not leave a comment.Kimberlee W.
Customer did not leave a comment.Greg T.
Customer did not leave a comment.Angela S.
A man named Hail at the Gresham uhaul was very helpful and respectful. He needs a raise.Tiffany T.
Customer did not leave a comment.Brandy H.
Customer did not leave a comment.Enid N.
Everything went great, Gresham U Haul staff were very helpful and friendly and made the whole check in and check out process go very fast.Erik G.
Great crew, equipment was readily available, I'll be using them again soon!eva P.
I reserved a smaller unit but at check in was told it was given away. That meant a bigger, more expensive unit than I needed. I moved out to a smaller less expensive unit elsewhere. The maintenance on the trucks is my biggest issue. Truck used to move in had a radiator leak and over heated during use. The truck used to move out dropped the drivetrain while driving on the freeway. Scary experience!! They dropped all charges but didn't pay for the Lyft I had to order or the miles I had to walk in the cold, pouring rain to get off the fwy.Ellen M. | Overall Experience
Customer did not leave a comment.Susan E.
Always have good customer service.Iszabela C.
Customer did not leave a comment.Zachary E.
Customer did not leave a comment.Randy R.
The motion sensor was not working correctly and so from time to time the hallway was dark which made it difficult to see inside the unit. Otherwise, I know they are doing their best in spite of a shortage of coverage. I felt bad because they were always running and overwhelmed and THAT IS NOT RIGHT. We are human beings, and no amount of money makes up for stress, injury, working away from family for overtime. I have been a patron since the establishment was built, and it is where I go when I need trucks or storage. I pray you get more help.Kelli L. | Overall Experience
Customer did not leave a comment.Kenneth L.
Customer did not leave a comment.Tom G.
Customer did not leave a comment.James S.
Customer did not leave a comment.John S.
Customer did not leave a comment.Laicina C.
Staff is doing a great job!Martin M.
Reserved a auto transporter but none where returned on time, not the stores fault, but they didnt try to find another store that had one only told me to come back in a hour and see if one was returned? Luckly I got hold of the seller of the car and was able to delay pick up one day. Next day at the store went perfectGary C.
The only problem I had was there was a disgruntled employee that was slamming trailers down cussing he even told my son to f****n move out of the way retard , that person definitely needs to be fired otherwise everything else was excellentJohn L.
Nothing, everything was spot on.Terry C.
Customer did not leave a comment.Lora M.
The experience was very positive and the staff was very good, the only downside is the price. We used a van for about two hours and 60+ miles and ended up paying about $130.00 total with gas included. A bit more than the advertised price leader of $19.95!Stephen H.
Customer did not leave a comment.Ruben M.
Customer did not leave a comment.Martin M.
Customer did not leave a comment.Roxanne S.
Customer did not leave a comment.KATHLEEN C.
Customer did not leave a comment.PAUL KEITH A.
Customer did not leave a comment.Marc D.
I was really impressed with how well run everything was . Customer service excellent. Equipment excellent.Kathy H.
Customer did not leave a comment.Judith I.
Great crew at this storegerald V.
Customer did not leave a comment.Duncan H.
Customer did not leave a comment.Darrell B.
Customer did not leave a comment.Lloyd R.
Smooth as silk, excellent customer service. My thanks gentlemen.Lorene C.
Fantastic service!!Dawn P.
Customer did not leave a comment.Kristin H.
Customer did not leave a comment.Jacob R.
Price was more when I pick up van than stated on line.Stacey G.
We received five star service from start to finish. The staff was amazing, courteous and highly professional throughout. Our need for a truck happened rather spontaneous and even without a reservation I UHaul Gresham was able to accommodate. We were thoroughly impressed by their thoughtfulness and thoroughly happy with their help. They saved the day for us.Erik T.
Great work!MATTHEW H.
The clerk was very helpful and encouraging for what was to be a stressful trip. He made it more encouraging.Mark F.
Great staff, they really work their tales off over there!Angelica A.
Customer did not leave a comment.John U.
Customer did not leave a comment.Luis C.
Good & fastJoe M.
Customer did not leave a comment.Zachary M.
People were nice, Place was ok, the truck smelled like weed and they just shrugged it off, like no big deal.Robb G.
Customer did not leave a comment.Mary H.
Great customer service, called when done, quick installation, and friendly counter!Frank R.
Great service. Easy drop off process.Gordon R.
Windows were dirty bird poop everywhere I had to watch it off my self at the gas stationCrystal R.
Everything was wonderful. Thank you very much.tara G.
Customer did not leave a comment.Sean R.
Customer service was poor. I asked an employee about the ride share and before i even got the question all the way out his response was â€œI HAVE NOOOOO IDEAâ€ and he just kept walking right past me.Kristin A.
Customer did not leave a comment.Jennie Z.
Customer did not leave a comment.Matthew P.
They are great & make sure you get the correct partsmelody G.
Always helpful and courteous and they will help you out with everything they can. Great place.VINCENT V. | Overall Experience
Customer did not leave a comment.Jorge C.
Customer did not leave a comment.Tina N.
Customer did not leave a comment.Kate G. | Overall Experience
Customer did not leave a comment.Ricardo N. | Overall Experience
Customer did not leave a comment.Richard A. | First Impressions
If the reviews get seen and you're that worried about this review you can contact me at 971668855 and I will further explain why the review is so poor I appreciate the time you guys took at that location to help me but overall this is how I felt with my uhaul experience.AUSTIN W. | Overall Experience
The store employees are super friendly and helpful. They even helped me find products they didn't have in stock and didn't stop until finding the answers. Ryan is my favorite manager and helper. He's very knowledgeable, friendly, and helpful. Thank you all very much. Every time I stopped by your store, I felt like meeting friends.Hong Mai R. | First Impressions
Called to check a unit. For next day onsite inspection. Employee said he would hold unit. Next day I called to remind employee and say I will be right in. To get unit discussed I arrived to find unit being given to different customer. It was only unit of that size. Employee said “nothing could be done about it and I could go elsewhere miles away” in the end I had to purchase a smaller unit which will be difficult to fit all the property into.Khristina A. | First Impressions
Customer did not leave a comment.Anthony B. | First Impressions
Customer did not leave a comment.Dean N. | Overall Experience
Everything regarding the reservation and online move in process was pretty convenient. I appreciated having a lock already in our storage unit when we got there. Super helpful!NATHALIE R. | Online Move In
The unit was by an outside door which allowed easy access for bugs and rodents.susan d. | Overall Experience
The storage’s are secure, safe and the staff is usually very helpful.Sean K. | Overall Experience
Customer did not leave a comment.devin b. | First Impressions
the staff was kind considerate and extremely helpful. a big thank you to you all!!!!JESSICA E. | First Impressions
The line was out the door on Saturday everyone was prompt very helpful and polite, I needed the truck longer than expected and it was not an issue. The key cards were not working right away and it took another day to get it to work. Finally. That's my only complaint. Because it was happening to a few people.Deanna C. | First Impressions
Customer did not leave a comment.Michael W. | Overall Experience
Customer did not leave a comment.Vance K. | Overall Experience
Other than a busy counter which resulted in waiting for simple answers and having no local number to call in time sensitive situations, the experience was very good.christine H. | Overall Experience
No one checks ID’s, my unit was only accessible during office hours which was VERY inconvenient, half of the staff is rude, they do not care about safety and tell people to just “go drill out your lock”, my storage unit was BROKEN INTO, supposedly they can’t find anything on their footage which is highly suspicious to me either they really don’t look at their cameras or it’s an inside jobEmily W. | Overall Experience
You did not give me m money back even though I moved out 20 days early, and I got none of my money back. I would never rent from U-Haul again. And the rode t traps the size of a frying pan where gross not to mention no parkingBEVERLY T. | Overall Experience
Do think doors to facility need upgrade. Workers were extremely helpful and efficient.Tracey A. | First Impressions
I emptied out my storage on Saturday January 8th. I had just paid my monthly storage payment on the 4th of 154.95. The employee assured me he would take care of it by Monday January 10th. Today is the 13th and I had to call customer service to try and resolve this isssue. Still waiting to hear from someone now.Susan S. | Overall Experience
Customer did not leave a comment.Ann M. | Overall Experience
My storage unit was broken into. Nothing was done about it. No one looked through surveillance videos, I wasn’t offered any compensation. No one really seemed to car. I paid a lot of money and my stuff would have been safer if I left it on a street corner. Will never use this storage facility again and am telling all of my friends not to use it either.Stephanie L. | Overall Experience
Very friendly staff.Cynthia D. | Online Move In
The location and hours were fine. The only reason I had to leave was because there was a rodent infestation in my unit. It appeared that mice came in through two different holes in the unit and left urine and feces all over, as well as a few dead mice. I know for certain I did not have any perishable items that would cause this issue. It was all furniture and appliances. I would not recommend this location for your storage needs, I basically paid to have my items pooped on- gross! Now I'm in the process of making an insurance claim, just a big inconvenience overall.Marissa O. | Overall Experience
Hallways in my area, had dog poop on the floors a few times, was gross, but that's life sometimes... Lights in hallways were good till, I sat down to go thru a few boxes, looking for some important papers...they keep going off,FRANCES S. | Overall Experience
Just a suggestion but perhaps rent a larger and or multiple dumpsters and charge $10 or $20/month for those who wish to rent them or flat charge everyone like $5/month. You would most likely Make Money this way while eliminating the current issue of being dbl charged for over flowing dumpsters. That same plan outline would work for electricity use and or access to even if only on a monthy basis. Sometimes the only spare time I have to get something out, in, or clean my storage unit is after dark and having had both an inside and outside unit I would have Gladly Paid to rent electricity so I could plug ina light to see wth I'm doing. Please consider these requests....Timothy F. | Overall Experience
Second time I have dealt with the person checking us in. Abrupt and not flexible.. Showed us what we needed to know. When asked about the free lock, because it says on the website multiple times - free lock with a rental. He could not handle the customer service and said, No! That is not how we do it here. When we got to the unit. There was a lock inside. He scooped it up. I said again. The website says there is a lock included. Again. He said no. We do not give out locks. From my experience it your website states something, you honor it.shanon f. | First Impressions
I was a little concerned about the obvious rodent problem. I have not found any damage as of now but have not had time yet to go through everything. I did find droppings in my storage unit. I understand it's very hard to control thisJulie D. | Overall Experience
Customer did not leave a comment.JUANITA V. | Overall Experience
Customer did not leave a comment.DONNA T. | Overall Experience
Impossible to get ahold of anyone, god forbid it be someone specific, It was a nightmare trying to get through on phone. General manager was over and beyond great through when we found out my storage was over ran with rats. I had to throw away just about everything that was store in there. Some of it being very sentimental unreplaceable belongings.Jami H. | Overall Experience
Customer did not leave a comment.FRED P. | Overall Experience
Customer did not leave a comment.Summer S. | First Impressions
Customer did not leave a comment.KYLE M. | Overall Experience
The staff was very friendly and helpful. The store was quite busy and there was a significant line waiting for a service representative.Roger A. | First Impressions
I started with two storage units, one inside and the other outside. The former being exposed to the weather, somewhat was not good. Inside was much better. After ten years and paring down to one inside unit, my stuff survived in fantastic shape. Now moved out, I will highly recommend this facility. Thank GOD for UHAUL. 👍LARRY P. | Overall Experience
Every morning I have to go in and ask for building A to be opened for access!Danell D. | Online Move In
Customer did not leave a comment.Catherine l. | Overall Experience
I do have a question about the security. I was told it was great security but twice I have gone to the storage unit and the entrance gate is wide open and then when I got to the door to enter my section of storage I didn’t have to scan my card because the door was open both times. I didn’t feel very secure. I do have a lock on my unit of course but I was told everything was going to be shut and you had to use your card to enter the gate and then into the doorKAREN H. | First Impressions
Customer did not leave a comment.JUSTIN R. | Overall Experience
Uhaul was not helpful when I lost my lock keys and offered no help and offered no solution other than call a locksmith. Locksmith was gonna cost more than the 165 I paid a month. Luckily we found a way to cut it off. No thanks to uhaul. So instead of continuing with uhaul I emptied and left. Only positive thing was the refund. Will I use uhaul again for storage....NO!GILBERT O. | Overall Experience
Great staff, both of the young men who assisted us were courteous and professional. They were also remarkably fast and efficient. I could tell that they both took pride in the job.LARRY G. | First Impressions
Cody was spot on.Craig S. | Online Move In
Very friendly staff! When we emptied the storage unit we had to rent our trailer from another Uhaul and they were just as great!! Would definitely recommend and use again!Wendy R. | Overall Experience
Thanks for the help with the move from Texas to Oregon. Couldn't have done it without this companymark l. | Overall Experience
Customer did not leave a comment.Harry G. | Overall Experience
Great experience! Kind and professional staff. Joel was AMAZING as he was able to open the truck because I had locked keys in it! Oops. Great place!Heather R. | First Impressions
Customer did not leave a comment.Nicole M. | Overall Experience
Long time customer. Moved out of town, but have engaged U-Haul services in my new location. Thanks for everything.GEORGE S. | Overall Experience
Customer did not leave a comment.todd d. | Overall Experience
Customer did not leave a comment.Kyle B. | First Impressions
I emailed regarding my issuesDanielle S. | First Impressions
The staff was excellent to work with.Delana S. | Overall Experience
We have had some complications with U-Haul storage in the past but this transaction went smoothly, the agent went above and beyond on a crazy busy day with staff out sick. Rented a truck, set up storage quick and easy.terry S. | First Impressions
Customer did not leave a comment.Elizabeth S. | Overall Experience
I rented the space in the morning and returned with a small utility trailer full of belongings. The outside doors to the indoor storage spaces were open and unlocked, not secure. The space I rented was not the size advertised. Supposed to be 5’x10’ and was actually 3.5’x10’ with a raised area across the 10’ width of half of the total space of the floor looking like a bench, which greatly minimized the floor space. In addition, when we opened the door to the space, a large piece of ceiling sheetrock fell down from the ceiling, barely missing my head. Again, a large open space in the ceiling, not secure. Not acceptable. Also, there were steep stairs to the second floor, no elevator, which was very inconvenient. There were no other units available so we ended up taking our trailer full of stuff to Public Storage facility. Luckily we found a space at the last minute and we were able to move our load into that space that evening. The staff are all great and manager Cody is wonderful. He really helped me with an early appointment to have a hitch installed on my Highlander. And, I rented the storage, with the first month free. I appreciate everything they did to help and they were super busy but took the time to fully assist all their customers. Our area is under various levels of evacuation orders due to wildfires and we are all trying to safeguard at least some of our precious belongings. Cody and the staff are working extra hard to help people and I don’t think that the condition of their storage adequately reflects their good works. The storage facility seems to be in poor condition and needs renovation including an elevator so that it meets ADA building standards for public access.Elizabeth E. | First Impressions
Had a hard time logging into door access after swiping card at gate and door. Problem seemed that the entrance gate was often times open. Had to ask for help several times.Rose K. | Overall Experience
We had a 400 mile move to make, equipment was selected online with no problem, felt comfortable selecting insurance and roadside assistance a sit was very affordable. The equipment performed perfectly and was a good ride and fun to drive. The assistance at the distant end was amazing considering it was a Saturday and everyone was checking equipment in and out. I got a storage unit that was perfect for was we needed, however, the access is limited to daytime hours as the door was not set up for the card access. I haven't used u-Haul in a few years but distinctly feel there is grand improvement in personnel, equipment and service.RICK S. | First Impressions
Customer did not leave a comment.Edward B. | Overall Experience
The guy that waited on me was rude. The truck was really dirty...Tris S. | Overall Experience
All went smoothly. Great value with little stress.Rickey S. | Overall Experience
Customer did not leave a comment.Patrick S. | Overall Experience
Just to emphasize how great the staff was!cheryl C. | First Impressions
The facility is super clean and well maintained. Most of the staff are helpful and work so hard. The reason they wouldn't get 5 stars is because the reservation system is not functional. I reserved one large and one medium unit a month before or 1000 mile cross border move. When I called to verify a week before the move, they had no record of my reservation even though I had been given a number. So I reserved again and to my dismay we were contacted during the 40 hour trip to say thre was no large unit. Both times I was left to feel I had done something wrong, though I had talked to multiple people and left a credit card number. We had to reschedule our movers and fortunately we had been given extra days in Canada on our 26' truck. We found storage at another facility in the city and unloaded three days after the original plan.Terry S. | First Impressions
Clean but dated; carlock door non-functional preventing 24hr entry as advertised (waiting 2 yrs. for replacement door)Rickey S. | First Impressions
Ryan we very rude and was trying to talk over me to gossip with the other guy running the desk. They did not greet me as I walked in and had to ask if they were open as they were on their phones talking.Cassie B. | Overall Experience
I'd like to commend the managers and staff at this U-Haul location for the way they've responded during this Covid-19 pandemic. They've been gentle and understanding to those of us that have lost our sources of income and are unable to pay our storage dues. I stayed in contact and gave them updates on my situation and each time my news was met with kindness. Mentally & emotionally this has been a rough time for soooo many reasons but I appreciate the U-haul staff for making it a little less stressful.Sharmel M. | Overall Experience
Staff was friendly and helpful. Negatives were I had several things stolen from my indoor unit. Several fishing poles and a clam gun. Total was about $600. A gap exists in adjacent units where the rollup door is at the front of the unit. The stolen items were all in reach to steal. Filing a complaint with corporate was denied. No camera existed on the isle my storage unit was. Very disappointed and lost some sentimental expensive items.John N. | Overall Experience
The problems with booking a trailer one-way from Toronto, ON, Canada, to Portland, OR, USA, on a German credit card (5 calls with the hotline, only the last one with another associate brought the wanted result) were annoying, but the rest was absolutly flawless.Tobias L. | Overall Experience
We had a flat tire and the customer service was excellent.Delana S. | First Impressions
Customer did not leave a comment.Nicole Amber M. | First Impressions
Half the time we were at the facility the gates were broken. Our unit has had a leak in the ceiling And was falling in the whole time we’ve been there. It smelled like a dead body Rotting.Charlotte S. | Overall Experience
Great customer service and final move out.angela C. | Overall Experience
Well managed and lots of smiles. Thank YouDonald G. | Overall Experience
Storing my household goods was easy and convenient thanks to the staff.Janice H. | Overall Experience
Very professional and helpful. Thanks Cory and co workerMark M. | First Impressions
Sometimes when I showed up early the facility doors wouldn't open with my access card.Doug S. | Overall Experience
With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!Gabrielle L. | First Impressions
With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!Gabrielle L. | Overall Experience
With helpful and efficient service, this Gresham Uhaul moving and storage facility is a valuable resource to the community and new residents from out of state!Gabrielle L. | First Impressions
Great service.Adrian P. | First Impressions
Employee went above and beyond to help, was very nice and showed myself my unit and where to find the hand carts. Keep up the great work..Crystal W. | First Impressions
Very BUSY place! I had to learn when to come, what hour of which day if I needed help. The staff is very attentive. The bathroom is clean and a welcome site! blessings * buffyBuffy M. | Overall Experience
I’m doneBob K. | Overall Experience
The employee helping me did a terrific job managing a large group with diverse requests that showed up just before closing on Thursday. He got me settled into a new storage unit and helped others too.