Customer Reviews for U-Haul Storage of Gresham

4,948 reviews

704 NE Hogan Dr   Gresham, OR 97030
(Enter lot from Hogan Dr just north of Burnside intersection)

(503) 667-0142

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(503) 667-0142

704 NE Hogan Dr
Gresham, OR 97030
(Enter lot from Hogan Dr just north of Burnside intersection)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

WILLIAM LINDSEY R. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

DARREN C. 
Rating:
4.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Everything worked fine. The brakes were a bit squeaky, but worked fine.

Barry E. 
Rating:
4.0

gresham employee corrected mileage error when we showed him the picture of the true mileage

RILEY B. 
Rating:
5.0

Customer did not leave a comment.

Simon D. 
Rating:
2.0

Second time I have dealt with the person checking us in. Abrupt and not flexible.. Showed us what we needed to know. When asked about the free lock, because it says on the website multiple times - free lock with a rental. He could not handle the customer service and said, No! That is not how we do it here. When we got to the unit. There was a lock inside. He scooped it up. I said again. The website says there is a lock included. Again. He said no. We do not give out locks. From my experience it your website states something, you honor it.

shanon f.  |  First Impressions 
Rating:
5.0

Cody was a huge help with the two wheel car dolly as was the team the two weeks before when I rented the 10' truck for the day. No complaints from me on my two rentals over the last few weeks.

erik H. 
Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Seth T. 
Rating:
5.0

great service

Gerald C. 
Rating:
5.0

Customer did not leave a comment.

Shelley W. 
Rating:
5.0

Customer did not leave a comment.

AESHA E. 
Rating:
5.0

Its not anything you can do about it but the actual location is difficult to get in and out of becasue of the physical location is the only draw back. I would definitely go back when I rent a van again because the people and experience was very positive.

Lorre W. 
Rating:
5.0

Customer did not leave a comment.

Annie J. 
Rating:
4.0

My U-Haul broke down on the side of the road snd they still charged me ?????????

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
4.0

This is my second rental in a week. This truck was better than the first which had a drivers door that didn't close properly and a steering wheel that was misaligned.

Laurence D. 
Rating:
4.0

Customer did not leave a comment.

MELANIE A. 
Rating:
5.0

Customer did not leave a comment.

KADY CHRISTINE S. 
Rating:
5.0

I was surprised how easy and smooth the whole process was. Very low-stress, super quick and convenient.

Tara L. 
Rating:
5.0

Everything was easy from reservation to delivery. Great customer service and estimates were accurate.

Richard B. 
Rating:
2.0

Service the vehicle and don't rent it to a customer if it isn't in good working order.

LELAND F. 
Rating:
5.0

Customer did not leave a comment.

Arturo E. 
Rating:
1.0

We realized after leaving town the windshield was coming loose from the car. We had to tape it down so that it wouldn't fly off the vehicle. It was a stressful situation, prolonged our actual travel time and caused some massive anxiety. When we reported it to u-haul, it wasn't a priority for them. Totally disappointed in the experience.

Alicia W. 
Rating:
5.0

All is good. Keep up the good service.

scott A. 
Rating:
5.0

Busy place but, everyone was on the ball.

GREGORY M. 
Rating:
3.0

Overall it went well the only problem was the truck had the most offal smell in the cargo bay it made my furniture and belongings smell just as bad I tried to air it out and use air freshener but it still smelt offal. Now my garage smells like it. I am upset due to this smell and can not get rid of it.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Craig P. 
Rating:
4.0

I was a little concerned about the obvious rodent problem. I have not found any damage as of now but have not had time yet to go through everything. I did find droppings in my storage unit. I understand it's very hard to control this

Julie D.  |  Overall Experience 
Rating:
5.0

This location has excellent customer service there's quick easy to deal with and very easy if you go over your time to extend I had to extend almost 3 times and they were very very good thank you U-Haul for a great experience

Michaelle R. 
Rating:
5.0

Customer did not leave a comment.

Kalen C. 
Rating:
5.0

Trailer served our purposes very well. Great equipment!

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

None at all, VERY good service!

Frank B. 
Rating:
4.0

Took longer than expected to complete repair.

Robert A. 
Rating:
5.0

Make sure when your booking people are scheduling they get the location right. They scheduled me for another state so I lost out on the size I needed.

DEBRA M. 
Rating:
5.0

The staff was great, the van looked and drove great, I even washed when I got home since I killed some many bugs on my move, and I brought it back with more fuel than they gave me just to be nice

Bradford R. 
Rating:
2.0

Does UHaul have covid cleaning protocols in place? Interior clearly hadn't been wiped down probably in months. Dirty sup holders with multiple rings and door handle covered in greesy finger prints. When I got to my destination I wiped the steering wheel down with several Lysol wipes and it was clearly very dirty. On a positive note the gentleman who helped me was very professional, explained the contract and various fees clearly and was courteous.

Steven N. 
Rating:
4.0

Customer did not leave a comment.

PETER ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Customer did not leave a comment.

Debra P. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Figure out a way to deduct excess gas renter puts in from over all charge

Steven G. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Daryl R. 
Rating:
5.0

The staff member who helped me was very helpful and very nice. I struggled with the drop off. He took care of everything. I had to wait for a ride home. The staff member offered me a seat inside with some coffee. He was very helpful and friendly. ***The only issue I had was with the u haul app. It would not locate my rental under my name, phone number, or email. It kept telling me that I had no rentals. It wouldn't even recognize the reservation number on my paperwork. I drove to the store location after hours to drop off, but I couldn't get the app to work. So I had to take the truck home and return in the morning during store hours. Because of this I had to use more gas and my husband had to be late to work so he could pick me up at the drop off location. It was stressful. It cost extra money. And it risked my husband's job. The staff were great. Your app sucks.

Marie T. 
Rating:
5.0

Customer did not leave a comment.

Austin W. 
Rating:
5.0

I wish that the location was not on a v-shaped road. Hard to get out of there in a large truck.

Paula M. 
Rating:
5.0

Nothing perfect service

Gary N. 
Rating:
5.0

Returning the truck was very easy.

ROBERT MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Leandra R. 
Rating:
5.0

Customer did not leave a comment.

GRANT P. 
Rating:
5.0

Is your online process.

Stoneybrook C. 
Rating:
3.0

It was a negative experience. They told me the trailer I rented was designed for hauling Motorcycles and it looks like it was but it wouldn't haul a Honda Valkyrie {Goldwing} the ramp was to short so the ramp/bed angle was to steep and the bike high-centered and wouldn't load. Completely screwed up mess.

charley H. 
Rating:
4.0

We tried to use the mobile pick up option. Ended up going inside for help. The mobile pick up option is not user friendly and took way too much time for pick up and return. Staff was very helpful.

Jeff K. 
Rating:
4.0

Web site for predelivery check in did not allow me to add pictures of driver license

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

Gabriel M. 
Rating:
3.0

Customer did not leave a comment.

Eduardo S. 
Rating:
3.0

Clean truck. Old truck. Lots of miles.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Roger A. 
Rating:
5.0

Customer did not leave a comment.

Charlene R. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

At return, the lining up was challenging…trying to get off of the street then not knowing where to drive. I ended up blocking in another customer

Joan K. 
Rating:
2.0

Towing trailer lights weren't functioning. Employee insisted it was our truck and that he didn't have time for us to test it. It took us two hours to determine the truck was fine and it was the uhaul trailer which put us hours behind schedule for an 11 hour drive.

Jennifer C. 
Rating:
5.0

Keep it up! Great friendly team there, and the rental gear is always in great shape!

Steven G. 
Rating:
5.0

I was told is going to be $1.19 a mile but I was charged dollar 59 a mile

Navin C. 
Rating:
5.0

Have been there before. Didn't even have to get out of our car. Very friendly, easy in and easy out.

Meredith W. 
Rating:
5.0

Customer did not leave a comment.

Christine H. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
1.0

Employee were on there phone playing Pokémon go while helping customers, one of the most unprofessional things I have seen, completely wasting my time, will not be returning here again.

Justin P. 
Rating:
5.0

Just keep up your high standards in readiness and courtesy with your customers, I appreciate you for this habit!

Steven G. 
Rating:
4.0

Overall I would give a very negative review because U-Haul first sent me to a different location which didn't have the equipment I needed. I needed to totally change plans and call in favors in order to meet the timeline I needed.

Dennis T. 
Rating:
5.0

This is usually my one-way drop off location. These folks are super fast and professional. I usually only spend about 2-3 minutes here to drop off equipment.

JESSE T. 
Rating:
5.0

Customer did not leave a comment.

Christine H. 
Rating:
5.0

Customer did not leave a comment.

Dylan M. 
Rating:
5.0

Website check-in froze.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Also, very efficiently processed paper work. An agent met me as I drove in and we were on our way in 5minutes. Th small trailer rented “trailed” well and was hardly noticeable. Loved it!

John T. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
1.0

Uhaul made my move one of the worst experiences of my life. Reserved equipment was given away. Truck had a horrible engine noise and a loose splash shield that was dragging on the ground. Staff was rude and not interested in customer service. First trailer I got blew out a tire and took 4 days to recover.

JAY M. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

Rene R. 
Rating:
5.0

Staff quick to acknowledge me when I arrived. I showed up earlier and they were able to accommodate me. Very fast set up on the trailer, and check-in/return was also quick! Very satisfied.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Bernard F. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEE ELLEN P. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY M. 
Rating:
4.0

Dropping off after hours was challenging because there was no room in the "returns" area. Did my best not to block anything, but would have liked more instruction on where overflow parking was for the truck drop-off.

Sovann P. 
Rating:
5.0

Customer did not leave a comment.

Ulises G. 
Rating:
4.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Website for returning vehicle needs to work on all devices. Took us 3 devices before we could check it in.

DARCI K. 
Rating:
5.0

Everyone who worked there was so incredibly friendly and helpful. Probably the best Uhaul experience ive ever had. Would definitely make this my new and exclusive location even though it will now be further to travel to because we are moving.

Amy L. 
Rating:
5.0

Customer did not leave a comment.

Adrianna D. 
Rating:
5.0

No complaints I received Fast and quick service

SHAINE D. 
Rating:
5.0

Customer did not leave a comment.

JUANITA V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise R. 
Rating:
2.0

The chains were not hooked on properly and dragged along the ground until we wrapped them around the hitch.

Erik M. 
Rating:
5.0

The general Manger was an awesome help with our move. Rented several units and he had no problem getting is setup.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

JIM G. 
Rating:
3.0

Customer did not leave a comment.

DONNA T.  |  Overall Experience 
Rating:
1.0

Impossible to get ahold of anyone, god forbid it be someone specific, It was a nightmare trying to get through on phone. General manager was over and beyond great through when we found out my storage was over ran with rats. I had to throw away just about everything that was store in there. Some of it being very sentimental unreplaceable belongings.

Jami H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRED P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Summer S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYLE M.  |  Overall Experience 
Rating:
3.0

The staff was very friendly and helpful. The store was quite busy and there was a significant line waiting for a service representative.

Roger A.  |  First Impressions 
Rating:
5.0

I started with two storage units, one inside and the other outside. The former being exposed to the weather, somewhat was not good. Inside was much better. After ten years and paring down to one inside unit, my stuff survived in fantastic shape. Now moved out, I will highly recommend this facility. Thank GOD for UHAUL. 👍

LARRY P.  |  Overall Experience 
Rating:
3.0

Every morning I have to go in and ask for building A to be opened for access!

Danell D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Catherine l.  |  Overall Experience 
Rating:
5.0

I do have a question about the security. I was told it was great security but twice I have gone to the storage unit and the entrance gate is wide open and then when I got to the door to enter my section of storage I didn’t have to scan my card because the door was open both times. I didn’t feel very secure. I do have a lock on my unit of course but I was told everything was going to be shut and you had to use your card to enter the gate and then into the door

KAREN H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JUSTIN R.  |  Overall Experience 
Rating:
2.0

Uhaul was not helpful when I lost my lock keys and offered no help and offered no solution other than call a locksmith. Locksmith was gonna cost more than the 165 I paid a month. Luckily we found a way to cut it off. No thanks to uhaul. So instead of continuing with uhaul I emptied and left. Only positive thing was the refund. Will I use uhaul again for storage....NO!

GILBERT O.  |  Overall Experience 
Rating:
5.0

Great staff, both of the young men who assisted us were courteous and professional. They were also remarkably fast and efficient. I could tell that they both took pride in the job.

LARRY G.  |  First Impressions 
Rating:
5.0

Cody was spot on.

Craig S.  |  Online Move In 
Rating:
5.0

Very friendly staff! When we emptied the storage unit we had to rent our trailer from another Uhaul and they were just as great!! Would definitely recommend and use again!

Wendy R.  |  Overall Experience 
Rating:
5.0

Thanks for the help with the move from Texas to Oregon. Couldn't have done it without this company

mark l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harry G.  |  Overall Experience 
Rating:
5.0

We had a 400 mile move to make, equipment was selected online with no problem, felt comfortable selecting insurance and roadside assistance a sit was very affordable. The equipment performed perfectly and was a good ride and fun to drive. The assistance at the distant end was amazing considering it was a Saturday and everyone was checking equipment in and out. I got a storage unit that was perfect for was we needed, however, the access is limited to daytime hours as the door was not set up for the card access. I haven't used u-Haul in a few years but distinctly feel there is grand improvement in personnel, equipment and service.

RICK S.  |  First Impressions 
Rating:
5.0

The employee helping me did a terrific job managing a large group with diverse requests that showed up just before closing on Thursday. He got me settled into a new storage unit and helped others too.

Ed j.  |  First Impressions 
Rating:
5.0

Great people and centrally located

Vance K.  |  First Impressions 
Rating:
5.0

Very professional ,fast and efficient.

Joseph S.  |  First Impressions 
Rating:
4.0

Friendly service employees were very compiitent.

Art C.  |  First Impressions 
Rating:
5.0

very helpful

Catherine l.  |  First Impressions 
No reviews have been submitted for this location.

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