Customer did not leave a comment.Steven S.
Customer Reviews for U-Haul Storage of Hattiesburg
Hattiesburg, MS 39401
(2 Mi E Of University of Southern Mississippi)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
100% happy and helpful maybe because it is a official uhaul locationHarvey K.
Very courteous and helpful individual.ROY B.
Very helpfulJeffrey F.
Customer did not leave a comment.Louise H.
Customer did not leave a comment.porscha M.
Great service and friendlyJohn M.
Ensure what vehicle is booked matches what is on the reservationLisa T.
Customer did not leave a comment.Tyler G.
Customer did not leave a comment.Anthony R.
Customer did not leave a comment.Shelbert B.
The only employee there was lazy and offered no help. Took longer than needed. Crystal, an online rep, that I was trying to get to help me. She does not deserve a job in customer service. She took a few minute process and turned it into a hour long process.Chris B.
Customer did not leave a comment.Zhifu X.
Customer did not leave a comment.Kelly P.
Customer did not leave a comment.Tony H.
The absolute best serviceWILSON L.
Customer did not leave a comment.Kelly G.
Truck was on empty when I picked it up and was told that I would receive a credit of $52 if I left vehicle at least on a quarter tank of gas and I left vehicle with more than that even but did not get the creditPAUL G.
Ms Belinda was very helpful professional and very friendly and was generally concerned about my needsanthony m. | First Impressions
Too many extra feesRacheal S.
The worst experience I've ever had and it was very poor customer service. They didn't have my equipment ready and I ended up paying out of pocket fees. I will never rent from Uhual again.Jasmin F.
Customer did not leave a comment.Ebonee E. | Overall Experience
Customer did not leave a comment.Jazmon N.
The only problem with the truck I rented Is that: The Door from the driver side doesn't close totally It need to be fixed Thank youIbrahima S.
Location manager was efficient, knowledgeable, considerate. Location is in excellent shape and very well run. Top marks and thanks for job well done.William M.
I didn't have 2 of the dollys I paid forâ€¦Greg M.
Customer did not leave a comment.Marlena J.
Excellent service on both pick up and return. Personable extremely helpful and friendly Thanx to all.Frank P.
Not have two 15ft trucks messed up back to back that I reserved. Finally got a truck I didn't not reserve over two hours later on my move in day.Thomas C.
Customer did not leave a comment.Jocelyn W.
Customer did not leave a comment.Terri W. | Overall Experience
Customer did not leave a comment.Jalen J.
Customer did not leave a comment.Kevin C.
Samuel is always helpful and very friendly. He has a positive attitude and makes the rental process easy and quick.Ryan B.
Everything was great!James L.
It would be nice if the facility opened at 7 a.m., and the program to check in to get my keys early for the truck was not working. Then when they opened we went to the boxes I was supposed to get my keys from and there were no keys in the box.William H. | Overall Experience
Customer did not leave a comment.Anthony T.
Customer did not leave a comment.Charles T.
Customer did not leave a comment.Brenda H.
I wasn't able to pick up my rental until several hours after the pick up time I scheduled it for. The staff made minimal efforts to assist and generally seemed confused. I wasn't offered another truck until I specifically asked if they had anything available that I could have instead of the original truck they had booked me with. As a result, my entire move was thrown off schedule and my interact with U-Haul employees generally led me to believe they didn't really care.Kathleen M.
Customer did not leave a comment.LIONEL L.
Customer did not leave a comment.Gary B.
More equipment choices. Thanks 😊Tashana W.
Customer did not leave a comment.Terry L.
I know that digital licenses are new to Mississippi but it would be great if they can start taking them in the future. But I understand it's new.Kaci P.
There are homeless people living in the Uhaul trailers and trucks at this location! Several open trucks with food, feces!!!, clothing, etc in them! Unbelievable! Someone higher up needs to take care of this situation immediately. Even worse, the woman working there when I arrived to pick up was seriously unprofessional. For example, she completely ignored me when I first arrived and asked a question. Then I asked about the dolly I had rented, and she told me to go inside to the back of the office, â€œand if thar's a dawlly back thar bah the coffee pot, you can use it. If not, then I ain't got one.â€ 😳 Are you kidding me right now. Pitiful.Julia C.
Amazing staffJohnny W.
I ran into a problem, I loaded the U-Haul with all of my belongings and was supposed to return the uhaul at 10:30am but the storage facility that I was going to use didn't open until 10:00am, but the Manger was running late and didn't open up until 10:18am. I called and tried to get an extension but couldn't because the U-Haul had already been rented out to someone else for that afternoon. The manager at U-Haul said it would be an extra $29.99 to keep the U-Haul after 10:30am but that if I had it there by 3:30pm I wouldn't be charged for an extra day, so I returned the U-Haul around 1:pm and was still charged for an extra day by milage. I think that the rate for milage is extremely highWyomia B.
Customer did not leave a comment.Kortney V.
Customer did not leave a comment.Steven L.
There is no actual security gate limiting property access. The initial unit we were offered (and declined) was actually frightening...dark, did not seem each space was secure as someone could climb over the dividing walls. The outdoor access unit had a bit of a moisture problem, but we worked around it. There was nothing damaged when we cleared the unit, either by water or pests. Overall, we are satisfied with our experience. The people are the greatest asset.Vera B. | Overall Experience
The truck was extremely loud for some reason and the check engine light was on. Also I paid to rent an appliance dolly and it wasn't in the truck and I never got one. The customer service was bad but the equipment was.ASHLEY S.
Customer did not leave a comment.Persephone C.
Everything ran smoothly with me I did everything online to make it a little easier the young man Samuel was very nice and professional with every customer that came threw the doorOlivia J.
Customer did not leave a comment.Misty N.
Will is great!! Very professional and willing to go beyond the call of duty! He waited for us to arrive slightly after hours to get our unit number when we delivered the truck. This is the best office with the best l, friendliest & helpful staff who are always smiling. I live in petal but I’d rather drive the distance to you guys than anywhere else - staff means a lot & you’ve got the best. Thanks again! Dorraine ThompsonDorraine T. | First Impressions
The only hiccup was when they did not have the appliance dolly. Great service.Susan B.
New windshield wipersCourtney F.
One of the easiest UHaul places I've ever rented from!Benjamin W.
Customer did not leave a comment.SHAMEKA B. | First Impressions
Customer did not leave a comment.Wendy J.
They took out 45 dollars out my account and said I didn't sweep . When I know for a fact that the Uhaul was clean and brought back with no scratches. They were being racist and the person who helped was the worst part of all. I even returned it exactly how I bought it .EBONY W.
Desmond was excellent for the situation. He deserves a raiseBradley B.
Make sure the trailers are clean the ones I rented I had to clean out before I could use themDorothy S.
The pickup could be a little cleaner.Matthew M.
Customer did not leave a comment.Clinton S.
Staff was helpful and courteous.robert L.
Keep up the good workRodney B.
I can't think of any improvements neededKaren W.
Customer did not leave a comment.Chris M.
Courteous, friendly and efficient.Gary C.
Customer did not leave a comment.Mushanda H.
Customer did not leave a comment.JOSHUA L.
U-Haul help my family in time we needed..I was Bless U-Haul open doors to help us .Thanks U-Haul.☆☆☆☆☆.Dorothy W. | Overall Experience
Customer did not leave a comment.ZACHARY M.
Customer did not leave a comment.Nakia A. | Overall Experience
passenger side door mirror wouldn't stay in place, think it's not mount rightTravis H.
Customer did not leave a comment.Jessica A.
Customer did not leave a comment.Chanequa M.
Customer did not leave a comment.Oliver B.
Customer did not leave a comment.Tyler E.
Customer did not leave a comment.VENESSIA H.
Customer did not leave a comment.Tracey J.
Thank you, Belinda!!!Angela E.
Customer did not leave a comment.Heidi M.
Customer did not leave a comment.APRIL A.
Making sure your employees are on time for work and ready to work. I waited 30 minutes until someone made it and helped me.Nigel B.
Customer did not leave a comment.Ronald D.
Customer did not leave a comment.Sirgourny C.
Customer did not leave a comment.TOMMY L.
The truck had a hard time cranking all the times that I cranked it. The speedometer glass was cracked. The truck was filthy.Mary M.
No improvements needed. Customer service was excellent at this location!Shenell H.
Had to come to this location because the lady at Rawls loop road cussed us out and locked us out after we requested help to unload the trailer.JOSHUA S.
Customer did not leave a comment.SHERRI P.
Everything was smoothKenneth T.
Experience was great. Staff was top notch.Jason P.
Customer did not leave a comment.John S.
Not located in a very nice part of town, road under construction.Robert S.
Customer did not leave a comment.Latoya M.
Customer did not leave a comment.Glen H.
Customer did not leave a comment.Julio N.
At first they said I had to return the truck back to Hattiesburg but my reservation specified returning the truck in my new city (Asheville, NC). We had to cancel the reservation and create a new one. It was timely and inconvenient but the site manager was kind and helpful.Penny W.
Why change my drop off location? Why can't I go to the nearer one, the one that I chose?Donald H.
Customer service please call me. 601-402-1661 I will explain why I'll never use this location again.Joy C.
Customer did not leave a comment.Ron C.
This location is very hard to find. GPS sent us around in circles and just had to depend on our senses.Kenneth B.
They never answer their phone. It would transfer me to the national 800 number only to be told that I had to speak to the local rental location which would of course not answer their phone.Stuart S.
We had to drop off the truck late at night although We dropped it off earlier than scheduled. This place is in the middle of a neighborhood, it's dark and not inviting at all.kelli G.
Myself and several other customers went to pick up our truck, having reserved them, only to get there and they didn't have them.Tammy U.
I was told that the facility was climate control which is what I wanted but it was not. The main door was left open all day for heat and humidity to come and go. The doors to some of the units were rotting. There was no inside lighting. There was standing water outside the door of my unit. There was also no AC unit to provide climate control environment, yet I was charged for a climate control unit. I will never do business with U-Haul again. This facility was a disgrace and very poorly maintained. I removed my belongings before a month was up because of the poor state of this facility.JERRY R. | Overall Experience
Well found out the Tow Folly damaged my car, Associate told me the straps were put on wrong. So ill be contacting Uhaul to discuss getting my vehicle fixed. It sounds terrible both front tires. I'm suppose to start work Monday and I'm afraid to drive it. So please have someone contact me, I need a rental until its fixed. Thank YouChristine G. | First Impressions
The facility was in poor repair and look like it had flooded many times before. There were also no lights inside the storage unit itself. It was dark in there and I had to use a flashlight to load my belongings inside. The wall upper walls were covered in rotted paneling wood and the door to the unit was lopsided and hard to open and close. Out of all the units I've used over the years this was the all-time worst. It was also raining when I unloaded my belongings and it looked as if the rain water was going to enter the bottom of the building as it kept rising. Definitely a flood hazard due to poor drainage. I would have continued to shop around but was in a crunch to find a last minute place for my belongings. This is an issue that needs to be resolved by the U-Haul company itself not the employees.JERRY R. | First Impressions
Customer did not leave a comment.Charmaine B. | Overall Experience
Customer did not leave a comment.Christopher H. | First Impressions
Customer did not leave a comment.jefferey w. | Overall Experience
The staff was very helpful and friendly! I would definitely recommend 7th st Uhaul over the others.KATRINIA B. | First Impressions
Customer did not leave a comment.Susan T. | First Impressions
The unit I rented didn’t have a light and had a hole in the wall before I rented it we discuss my bill being due on the first of the month not the 28th due to me being in the military and how our pay falls. They waived the late fee once. Overall my experience was great. I still have two unit one In Kenner LA and one In CO .John S. | Overall Experience
Customer did not leave a comment.LAINE W. | Overall Experience
Customer did not leave a comment.Melissa P. | Overall Experience
Customer did not leave a comment.Chynna T. | Overall Experience
Customer did not leave a comment.Patricia P. | Overall Experience
Customer did not leave a comment.RAYCHELLE G. | Overall Experience
Nice staff understanding to my needsJohn S. | First Impressions
It was ok.Aron B. | First Impressions
Customer did not leave a comment.Margaret H. | First Impressions
The staff is not very friendly! They also do not pay attention to detail! I gave the employee a four dight pass code! She got it wrong, and every time I went there, had to deal with the alarms going off! Could not wait to get my stuff out of the storage, so I did not have to go back there!Nicholas H. | Overall Experience
I've drove some sorry trucks, but this 6.8mpg piece of crap has to top them all ,it rides so rough u barely can sit n the seat, I had damaged and scratched furniture,.it rode so bad it shook the padding off ! The people I dealt with r tops.JAMES C. | Overall Experience
I’ve been with Uhaul little shy of a year . I must say the employees are phenomenal .Sadly, I had to trash all of my things due to bad mildew and mold . My unit stayed wet and infested with ants.chiquita b. | Overall Experience
I was told I could leave the rental from a different location and upon rentural of the truck. I was told that if I left it at a different location I would be charged a outrageous rate. Very disappoinJohn G. | First Impressions
no problemsjeffrey c. | Overall Experience
This survey would benefit if the answer options are strongly agree, agree, strongly disagree and disagree, instead of just yes and noChidinma C. | Overall Experience
I made a reservation online. When I arrived at the storage facility I had to go through the entire process again. The size I was initially given wasn't what I selected online.Monica F. | First Impressions
The agents were very helpful in explaining everything. Nice clean truck. Friendly service.Roger S. | First Impressions
Unit was damaged and Jonathan, manager at that time, failed to contact me that my Moms urn was broken and several childhood mementos were broken. The staff was great but management was horrible.tammy g. | Overall Experience
no commentClement Y. | Overall Experience
You are the best of the best. We appreciate your lovely reception and overall services. Keep it upClement Y. | First Impressions
I was very happy with my storage unit but renting a box truck was a nightmare! I will NEVER ret another box truck from uhaul!Jonathan H. | Overall Experience
The manager Jonathan was super nice. If you need ANYTHING done he is the one to see.Katie M. | Overall Experience
First of all when I make a reservation for something I expect whatever I reserve to be there when I need it. It took me two days to get my stuff moved because they gave a truck I reserved to others.jamescia o. | First Impressions
Had an issue and the staff worked with me to help get my issue fixed. They were nice and understanding.Olbani M. | Overall Experience
I just as supposed to have a free first month of storage and was charged $82.90 at selection of my storage unit. I made my reservation online and have the proof but that didn’t matter.Olbani M. | First Impressions
I had the best customer service. Mr. Jason Walley went above and beyond. He had the best attitude and informed me of everything I needed to know about the storage units and Uhauls.larie b. | First Impressions
FriendlyRoger C. | First Impressions
Due to a glitch in the system, I thought I had lost all of my belongings. The staff at uhaul took care of it with no problem! Thank you, customer service representative and the staff at the facility!Jonathan H. | First Impressions
I love using uhaulkadedra s. | Overall Experience
The guy that works there is very rude.Hayley N. | Overall Experience
Never again. This facility is the worst storage unit I've ever used.LILANDRA C. | Overall Experience
Truck doors need lubrication bad. Also the ratchets on car dolly need lubrication. Tail light on dolly falls off.Carl l. | Reservation
It's a secure storage. Thank you.Eddie M. | Overall Experience
Staff was helpful and friendly but it needs regular cleaning of spiderwebs, dust and dead bugs. Had I not been pressed for time I would have gone elsewhere. I would recommend with caution.Catherine T. | Overall Experience
Great place for storage!Ashley AND Bre S. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!
We have the largest selection in the industry!