Customer did not leave a comment.Maurice B. | Overall Experience
Customer Reviews for U-Haul Storage of Loveland
Loveland, CO 80538
(North of hwy 287 on Lincoln)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Richard W.
Thank you for keeping my storage items safe over the last 2 years! Great service and staff!Ellen B. | Overall Experience
Superb service. Thank you.Kevin C.
Well for starters, don't let customers reserve 24/7 truck rental if the place doesn't do after hours service. I had my original reservation for 5/13 at Elite Automotive, Loveland, CO. The pick up time was 8:00 PM and we started the process before 8. The online pick up wasn't working so had to call customer care. After being on hold for over an hour, we were told that that location did not do after hours truck pick up and asked us to go to another location and that only thing they had available was a cargo van. We went to another location to pick up. The pick up process at another location was a mess too and took us over an hour. So long story short, we got a cargo van after 10:00 PM. UHaul is so incompetent and ridiculous. However, shoutout to the customer care representatives who were trying to help us out through this mess. Please fix your system and don't let customers make after hours pick up reservation if the facility doesn't do that.Tashi V.
Incredibly helpful, they went above and beyound to ensure my happiness.Stephen O. | First Impressions
The staff, ESPECIALLY Bridget! are the Best!! Thank you for making a very stressful time easier for us! We really appreciate you Bridget!! Thank you!!LuAnne R. | First Impressions
Very helpful and friendly staff!Kathleen G.
Customer did not leave a comment.THOMAS L.
Customer did not leave a comment.Ben R.
Customer did not leave a comment.William E. | Overall Experience
Customer did not leave a comment.Felicia N.
Respectful staff, and a nice location. 👍👌Jamie S. | First Impressions
Staff was great and helped with check-in and return. Easy to reserve. Convenient location for what we needed!JESSICA R.
Customer did not leave a comment.Barney R.
Charged after hours fee when I received multiple calls for an early return. Not cool!Barbara A.
Great customer service.Charles J.
Darlene was wonderful. She spent at least an hour helping us get our situation resolved. We were complicated customers and we couldn't have hoped for a smoother experience.Bobbie H. | First Impressions
I wouldn't recommend uhaul. Twice now you have not had what I reserved for that day. And was let know two days before my reservation. They barley reimbursed me for the inconvenience.Savanna H.
On moving day, you guys called me an hour before my husband was going to p/u the 5"8 enclosed trailer, to tell me you had none available and then u canceled my order! My husband had to drive 2 hrs in Co to p/u our trailer and it put us 4 hours behind on an already very stressful move! I would have rented with someone else, but I didn't have that option because u waited an HOUR before p/u to call. On top of all this, I am dealing with the loss of my mother, so now imagine what my stress level was when u called, & u were no help in finding another one. I had to do that myself. I pray you are not my only option the next time I move. I don't EVER write bad reviews, this is the 1st one in all my 45 years. Very unprofessional. Very unhappy. Very disappointed.Mike K.
Customer did not leave a comment.Erik I.
Customer did not leave a comment.Brandie O. | First Impressions
Wonderful customer service at all times.jennie B. | Overall Experience
Very well run storage facility!! Always kept very clean! Thank You so much. I am very happy!!!Gene S. | First Impressions
Customer did not leave a comment.DOUGLAS M.
Darlene the manager had been great and I had my storage until for 18 months!! Very nice facility and great staff highly recommend!!!susan p. | Overall Experience
I want to say Bridget (the lady in the office) took care of me most efficiently and made this trailer renting the easist of all I have ever had. Then she took me to the trailer, hooked it up and checked it all out... if I ever have a chance to use this UHaul dealer, I will most certainly!William N.
The facility is fine.Colton B. | First Impressions
Customer did not leave a comment.Kurt W. | First Impressions
Everything and everyone at the facility were great. ThanksLloyd B. | Overall Experience
Customer did not leave a comment.Steven B. | Overall Experience
Parking in front of the office wasn't great.Michael J. | Overall Experience
Customer did not leave a comment.gail p. | Overall Experience
Customer did not leave a comment.Mahonri R.
Very nice polite and helpful staff clean and very secured placemia c. | Overall Experience
Darlene was AWESOMETHOMAS L.
We were delayed in our move and had to extend our rental by a day. When we called to make this change we were told they were able to put it through without charging us the additional day, which we thought was unusual. The next day we brought the truck back and, first of all, there wasn't any information clearly posted as to how to return the truck. The agent, Kelli, eventually came out to help us and said we had to pay for fuel even though we returned it with more fuel than was in it when we got it. She said it was because it was not at a 1/4 tank of gas and it would be approximately $28. None of this was explained to us when we picked it up (nothing was explained at all because they were rushing to close) but since it was basically zero difference in cost, I let it go. During this conversation I mentioned the problems we had picking it up and how much was charged to our card and the agent said nothing is charged to our card until we return the truck. Unfortunately, I assumed this meant that the pending charge would be adjusted once we completed checking it back in. The agent then told us our total, which again I assumed to be the final total, and sent us an electronic copy of the receipt. Upon reviewing my bank charges and receipts, it turns out we were not actually credited the $28 for gas upon pick up. We were also charged $36 for gas upon return (this was *not* itemized on the receipt and was simply added to the subtotal without explanation). Plus, we put gas in the truck after we got it. All in all, we spent about $80 on fuel for a truck that was given to us on E. In addition, the additional day was charged to us even though she said it wasn't going to be, plus we had to pay again for the $28 insurance because we extended our rental by one day. Again, this was *not* explained to us when we picked it up because they were more concerned with going home than customer service. In total, we paid $320 to rent a truck for ~40 hours and 50 miles with zero gas in it. One of the worst customer service experiences I've ever had.Tara H.
Customer did not leave a comment.Greg N.
Darlene Criswell was extremely helpful and friendly. Thank you for your help Darlene , while we were moving. The IveysClark I. | First Impressions
Darlene was really great and helpfultroy h. | First Impressions
Very easy transaction!Christine T.
There was no one in the office when I arrived to pick up the rental and no one in the office when we returned the rental. Office person nice helpful but not very professional. The customer should always be the priority .nancy T.
They were excellent!THOMAS G.
The sign-up was easy, staff is helpful and friendly, and the unit was clean. What more could you ask for?Lloyd B. | First Impressions
Customer did not leave a comment.Robert R.
Customer did not leave a comment.BRADLEY N.
Customer did not leave a comment.Michael V.
Customer did not leave a comment.drew g. | Overall Experience
Darlene was tremendousRobert m. | Overall Experience
Customer service rep was very pleasant and helpful. However, the trailer exterior was full of thick, caked-on mud. Interior was clear of debris but floor was very dirty. Also, one of the safety chain hooks was bent and unusable. Chain had to be threaded through my hitch and screwed tight. This required me to carry a wrench and made unhitching very inconvenient.Rene D.
Bridgette at this site is awful. She is rude and snippy. The office is dirty and messy. She deals with the public. There is no reason to be rude and hateful.Charsise L. | Overall Experience
Customer did not leave a comment.Christopher M. | First Impressions
Customer did not leave a comment.Andrew G.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Ricardo E. | Overall Experience
Customer did not leave a comment.mark C.
Customer did not leave a comment.Susan D.
Customer did not leave a comment.Lisa B. | Overall Experience
Customer did not leave a comment.Barbara M. | First Impressions
Customer did not leave a comment.Lisa B.
Customer did not leave a comment.sherry b. | First Impressions
Everyone was very friendly and helpful.BRIAN S. | Overall Experience
Customer did not leave a comment.Dan W.
Debit card reader was not working.Maria V.
I can't say enough great things about the staff. They were always friendly and helpful. Bridget and Darlene were so personable and I would recommend to any and all people to use this facility.Vicki k. | Overall Experience
Customer did not leave a comment.Catherine M.
Great and helpful staff—always! 10/10Matthew D. | Overall Experience
The owner in Loveland was very accommodating and professional. Enjoyed working with herJames M. | First Impressions
Amazing staffBob N. | First Impressions
Kelli was great!Gregory F.
You're doing a great job!!Deborah F.
Customer did not leave a comment.mark S.
I had placed my entire home in a unit in 2008 after a horrible divorce. Took me 12 years to come from Texas to finally retrieve my items. Darlene made this process a little less painful with her awesome above and beyond customer service!RACHEL M. | Overall Experience
Fastest service I have ever had at UHaul!! Thank youJames B.
Customer did not leave a comment.Brian G.
Customer did not leave a comment.Maurice K.
The owner was amazing!!! She was so helpful and easy to work with! Would recommend to anyone 1000%Nikolai G. | First Impressions
Customer did not leave a comment.William E. | First Impressions
The opposite of Texas. Friendly and personable.Thomas A.
Love these guys. They have been extremely helpful every time I've used their location.Ryan H.
Both ladies I worked with were very nice and helpful.Daniel A. | Overall Experience
Customer did not leave a comment.Bethany S.
Customer did not leave a comment.MATTHEW C.
Customer did not leave a comment.Wanda B. | First Impressions
Customer did not leave a comment.Scott M.
Despite having made a reservation several weeks in advance, our pick-up location was changed 48 hours prior to pick-up. Upon arrival we came to find out that Uhaul had switched out our 14' truck for a 15' van saying that it was a comparable vehicle which it was NOT! The code to the lock box that was provided to us was also incorrect. we ended up having to drive to the nearest Uhaul dealer (two towns over!) to see if they had a truck that we could use morning of. Thankfully they were able to provide us with a 10' truck. This was NOT a good experience!Matt S.
Customer did not leave a comment.Jennifer B.
Customer did not leave a comment.Rachel R.
Other than an old rude guy that yelled at me through the closed door for not having a mask (before I entered the building) and then wanting to charge me 40.00 to remove a storage lock - it's a great place. Both ladies I worked with were very nice. Truck was awesome too. It's a good place to rent from.Daniel A.
Customer service was great. Location was greatRyan H.
Customer did not leave a comment.joshua H.
Customer did not leave a comment.dwayne K.
Customer did not leave a comment.Adam B. | Overall Experience
Darlene was incredibly helpful, trouble-shooting for me during a stressful move. I'd say she went the extra mile and I really appreciate it. She was professional but friendly. I also had helpful service from the other staff.Marianne D. | Overall Experience
Customer did not leave a comment.Brad T. | Overall Experience
Didn’t think it was fair I checked out three days after my due date and got charge for the whole monthfrank s. | Overall Experience
Quick and efficientRick S. | First Impressions
The staff working there are great, especially the lady in the front office.daniel p. | Overall Experience
Customer did not leave a comment.dazel H.
Customer did not leave a comment.Ron R.
Customer did not leave a comment.TANYA L.
Customer did not leave a comment.David T. | Overall Experience
Customer did not leave a comment.CLIFFORD R.
Customer did not leave a comment.Jackie P.
I was charged for a utility dolly that was never received $9.60 was supposed to be refunded to my credit card. It wasn't.Larry F.
Customer did not leave a comment.John M.
A little difficult to find this location.Glen S.
Customer did not leave a comment.Linda N. | Overall Experience
Clean inside cabDeborah S.
Darlene, the General Manager in Loveland, Colorado was very professional, knowledgeable, helpful and genuinely patient and kind. She answered all of my questions with a smile. Highly recommend! Jake Athens, GeorgiaJAKE G. | First Impressions
Customer did not leave a comment.Amanda M.
Customer did not leave a comment.Dale H.
Tried to talk us out of not dropping NOW. I had to help move the equipment. Not real into yhe job, on her part.DAVID U.
Customer did not leave a comment.Neil D.
Customer did not leave a comment.Jesse C.
Darlene was so helpful, an effective trouble-shooter and problem solver.Marianne D. | First Impressions
Customer did not leave a comment.Marianne D.
The location was very friendly and quick. The truck was clean and then App check out went very smoothly. The one problem that I had was the electrical component to connect an auto transport had blown 2 fuses so when I arrived at my different location to get the auto transport I had to wait for 3 hours for road side assistance to come figure out that it was a blown fuse. It caused me to be a day behind since I did not drive off the U-Haul lot until 4:00 then rain came. U-Haul did extend my rental for 3 hours but the stress of waiting at a U-Haul location for road side assistance while I looked at 2 other 20 foot trucks was frustrating and made no sense. If that truck was not towing anything then swap trucks but no I had to wait 3 hours.Gary O.
Very rude people!carla L.
Nice people. small store and only one parking spotShelly B.
Customer did not leave a comment.Alan J.
This was by far the best Uhaul moving experience I have had. The fort collins location was very nice, and the help was even better!SCHUYLER R.
Customer did not leave a comment.ALAN W.
Darlene was extended helpful.Kristi W. | First Impressions
The two ladies I had the pleasure of dealing with were very kind and helpful!Kyler C. | Overall Experience
Customer did not leave a comment.jack S.
Customer did not leave a comment.Aurora P.
Customer did not leave a comment.Albert B.
Staff was extremely helpful and friendly! They helped take the stress off of me during my moving experience.Katlyn V. | Overall Experience
Customer did not leave a comment.Michael B.
Very nice blond lady helped me out! Thank youJamie J.
Customer did not leave a comment.Dan W.
We arrived at 12:15 and was supposed to pick up at 12:30, but someone was still using it. We didn't leave the property until almost 3. Not a good experience at all. It also didn't help that we had made several reservations and been sent all over the state only for the equipment not to be available and we started that day at 10:00 am. Horrible service from hail. Will not recommend to anyone!Rhonda P.
customer service was lacking in a manner I have not seen in a long while. I pull up, ask the attendant in the parking lot if this is where I return the truck and hse just stares at me. For like 30 seconds. She finally asked what my name was. I told her, then she took another little while to help out this family looking for their dog. After which she returns to me and asks me to back out into the street so that I can go to the next parking lot over. Everything after that went fine, but it was quite slowAdam T.
Everyone was courteous, helpful, and respectful. I am also great full for the free usage I was awarded for being a customer of u-haul. I will continue to use u-haul in the near future Thank you very much R. GarciaRichard G. | Overall Experience
Have the trucks that the customer reserves online. And better communication on you can pick trucks up after store hours.Eloy M.
And I will highly recommend to friends and family to not use the electronic pick up. It was the worst experience I ever had when it comes to renting a truck from U-Haul. A in tire hour was wasted just trying to get electronic check out. I ended up being routed to a pickup Center where a live person was able to help.Laura W.
Customer did not leave a comment.Artha Y.
Customer did not leave a comment.Candace E.
Customer did not leave a comment.MARTIN B. | Overall Experience
Customer did not leave a comment.Jeff K.
Customer did not leave a comment.Robert W.
The side steps and wheel covers had dirt on them. Had to hose them off when I got home.DOUG A.
Customer did not leave a comment.Joan P.
Customer did not leave a comment.KENDRA D.
Customer did not leave a comment.Carrie M.
Perfect for my move, and Darlene was very helpful.Lynn M.
Customer did not leave a comment.Angela J. | First Impressions
Customer did not leave a comment.James G.
Loved it will use it again if neededtim c. | Overall Experience
Customer did not leave a comment.Martin G.
Representative had their dog in the office and it barked during our entire transaction for pick up. Unfriendly and non engaging staff, but not the end of the world. Then, when I returned the truck it turns out I had driven 22 miles in total but I filled it with 8 gallons of gas. That doesn't seem like the tank was full when I picked it up, but the answer I received when I brought it up was "nothing I can do about that." Disappointing and definitely not a good representation of the company. Will be using another rental service from now on.Randy H.
The app sucks and so did the service. Spent 45 min on the phone and spoke to over 7 people because my original reservation was unsuccessful. It was infuriating.Ronalee R.
Customer did not leave a comment.Earl B.
Customer did not leave a comment.Christopher B. | Overall Experience
Staff was sympathetic to my unusual circumstances but didn't offer help as I had anticipated.Angie S. | First Impressions
Darlene Criswell was outstandingRaymond S.
Customer did not leave a comment.Kimberly D. | Overall Experience
The first person I worked with was abrupt and Not very helpful. However another gal, supervisor or just more knowledgeable, was Very COURTEOUS and Helpful. Much more pleasant personality!! Did not get names of either person but wish I had!Eddy Jo Y. | First Impressions
Customer did not leave a comment.Santee M. | First Impressions
Customer did not leave a comment.James M. | First Impressions
A bit dusty but a great place.Willow F. | Overall Experience
Customer did not leave a comment.jennie B. | First Impressions
I cannot say enough good things about my experience. The office manager, Darlene, (I'm assuming she was the manager) was ABSOLUTELY wonderful. We had an issue with the lock, and she took care of it with no questions asked. She was friendly, helpful and just a delight to work with. I would give her 10 stars if I could.Vicki k. | First Impressions
Great people, great service. Good location. Thanks for the help and the smiles Roy E EricksonRoy E. | Overall Experience
Darlene was always understanding and treated me well. I would appreciate a notice of any auctions. Thanks.MEL W. | Overall Experience
Great customer serviceDallas S. | Overall Experience
Staff was always helpful and nice.Frank G. | Overall Experience
Staff was very helpfulMasako F. | Overall Experience
Everyone that I worked with was helpful and super friendly. Great experience.kyndall k. | Overall Experience
filled my needsRichard H. | Overall Experience
Very friendly service. Very Helpful. Very nice and secure facility.Frank G. | First Impressions
The staff was always helpful and happy to help. Access times were always convenient. Only complaints: the inside of the unit was always dirty and they parked trucks along fence blocking traffic.PATRICK G. | Overall Experience
Darlene was GREAT. I've rented trucks/storage from Uhaul many many times over the years, and she was easily the best representative I've worked with. Super helpful, super knowledgable, and very kind.Katherine D. | Overall Experience
Expensive for an outside unit, small as well for the cost.ronny f. | Overall Experience
Nkevin k. | Overall Experience
was there for less than a monthminor k. | Overall Experience
Staff all friendlymark m. | Overall Experience
Excellent service.Tamara T. | Overall Experience
It was fast and easy, and I like that. The storage space was very clean.john j. | First Impressions
The only negative comment I would offer is the pricing going up so frequentlyNEVA B. | Overall Experience
We have utilized storage facilities all over the country and this location has the best service we have ever experienced! Both the manager and Bridgett are very customer service oriented & friendly!A+Sarah D. | Overall Experience
Most helpful and nice.linda r. | Overall Experience
Very friendly and knowledgeable.Joy K. | First Impressions
Excellent service. Thank you for all your help.john b. | Overall Experience
Very friendly and professional when checking me in. Helped me figure out what I needed to go to bet situated. We willing to let me unload truck as I had movers being paid hourly, paperwork afterDavid C. | First Impressions
What?Jerry P. | Overall Experience
Thank you...Leeann C. | Overall Experience
Good customer serviceBOB H. | First Impressions
Darlene was very nice and easy to work with.christian a. | Overall Experience
The woman who helped with setting up my rental unit was Very helpful.Kimberly D. | First Impressions
Had to drive 3 miles to drop off truck and tow dolly to another facility. I had fugure how to get back without a car. Thank God the people here are friendly and gave me a ride back to my car.Felix B. | First Impressions
The staff is very friendly and extremely helpful. The site is clean and seems to be very secure.Mike G. | First Impressions
Very helpful customer serviceStacey N. | First Impressions
I would like to thank darlen and brijett at the uhaul storage on lincon ave in loveland for making this move as easy and friendly as they could they went above and beyond to help me thank you bothsarah p. | Overall Experience
Everyone that works there was very pleasant and considerate.John D. | Overall Experience
Good clean safe facility.gary s. | Overall Experience
I would recommend this place! Ladies inside was friendly and helpful.Jacob C. | Overall Experience
Great service. Served our needs perfectly for temporary storageChris H. | Overall Experience
The ladies in the office were more than helpful and kind....great facilitiy.sheree b. | Overall Experience
He talked to me and I explained what I was needing and he got me into just what I was needing. Very nice gentleman.John D. | Reservation
Great staffKate R. | Overall Experience
Great company to work with.Kenny M. | Overall Experience
After searching around for prices this storage was one the best. Not only was their price low but all three employees I dealt with through out the one month I paid for were super nice and helpful! TU!Omar C. | Overall Experience
You have a great manage at this locationNathan H. | Overall Experience
Thank ujeanne s. | Overall Experience
it was kinda a long process to sign up, but customer service was courteous and helpful.nancy b. | Reservation
The customer service provided was excellent; however the quality of the unit is below average. It is clean, but dimensions are smaller than 5x10 and it is costing me $80.ronny f. | Reservation
Very friendly staffConnie S. | Overall Experience
Facility was clean and the attendant was very helpful and accommodating. She was knowledgeable and friendly.Heather B. | Overall Experience
Darlene was always especially helpful when i went into the office esp on those warm afternoons. Thanks Darlene!Becky W. | Overall Experience
Thank you for your help and services. M. PerezMarcelino P. | Reservation
The staff was very friendly even when it was busy in the office. The facilities are clean and well maintained. I definitely recommend this location.Heather B. | Reservation
My Space was broke intoMONICA G. | Overall Experience
Darlene was very professional & courteous. She was very thorough & explained things very well. Thanks again! Tommy MullenTOMMY M. | Overall Experience
GoodForrest L. | Overall Experience
Everything was good when I cleaned out the storage unit I did see mouse dropping so I'm hoping we didn't take any with us. after being there for 6 1/2 years managers changed a lot and price went tooKAREN M. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!