Customer Reviews for U-Haul Storage of Pearl

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Pearl

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John B.
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Customer did not leave a comment.

Glenn H.
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Customer did not leave a comment.

PATRICK G.
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Everything was great.

DEMETRIUS S.
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The young man who got me checked in was courteous and nice very informative the lady that was there when i returned it was rude i made it there right before 5 and she didn't help me get checked beack in there wasalot of unnecessary mobey charged to me i have always used you all but never again.

BRUCE E.
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Customer did not leave a comment.

agusta D.
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Customer did not leave a comment.

WILLIAM W.
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Staff could be a little friendlier. Equipment was very old. Return experience via. app was nice and worked well.

TOM R.
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Technology is good, but please understand that all of your customers do not prefer to use their personal smart phone. Especially your well seasoned or seniors customers.

Marcus G.
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Customer did not leave a comment.

KENNETH F.
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Customer did not leave a comment.

LATOYA J.
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The equipment was clean but the truck needed to have been serviced. The oil light was on the entire trip and the transmission seemed to have been slipping.

SAMUEL H.
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Had my rental cancelled 4 times an moved to 3 different pick up and then my time having it was cut down from 24 hours to 18 and charged the same amount. When I got the vehicle it had no gas in it and sputtered to the gas station down the road. Will not be using UHaul again.

KAYLA C.
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The employees in this location are RUDE! Has nasty attitudes.!! Me and my dad went into the store and tried to get a uhaul last Tuesday and I WOULD NEVER recommend this location.! The brown skinned lady with weave, back length, and brown eyes was the worst.!! Argued me and my dad down about how WE should have known what truck we wanted when We said we wanted a medium truck.

LEE D.
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Customer did not leave a comment.

JERRY D.
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Customer did not leave a comment.

LEE D.
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Customer did not leave a comment.

Randell P.
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Scott P.
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Ms. Jackie was awesome both days she's a keeper give that young lady a raise and a promotion!!! Thank you Jacki's for your help and I got your lemonade at the Dixie in February 😉

Chris R.
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Headliner needs to be repaired and the easy load ramp kept going off track making it hard to take out and put back in.

CHARLES S. | Overall Experience |
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This company SOLD everything that my family had during a pandemic whereby I don't have a job and 6 dependents with $26 in my bank account. This company has no compassion for people who are going through hard times. COVID-19 is still going on and this company had a lien placed on all of my children's and our family belongings and SOLD them to the highest bidder during a pandemic? I am very displeased with this company's ethics :{

MICHAEL D.
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Customer did not leave a comment.

LARRY H.
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None

robert O.
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Customer did not leave a comment.

Japonica W.
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Make sure the phone line has accurate information. I went to a completely different uhaul pickup 25 minutes from this location before getting a uhaul.

Kayla B.
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Customer did not leave a comment.

Beth W.
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Customer did not leave a comment.

Jerry D.
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When I went to pick up everything was ready. When I went to return power was off due to weather but was met by someone using their phone to check me in. I was very please with the staff.

Payton J.
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When we arrived at the pick up location we were informed the truck was broke down. That place sent us all over town, then spent twice the money. Very unprofessional and disappointed.

ANGELA B.
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Customer did not leave a comment.

Luis C.
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Thanks

Donald D.
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Manager was very professional and courteous.

Rachel S.
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Service was phenomenal! I was even helped to load uber on my phone to get a ride to the airport. When there were no car rentals to be had in Jackson, Uhaul came through for us. Thanks.

Alex W.
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Customer did not leave a comment.

Marcia D.
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Everything went smoothly and the employees made every effort to be helpful and kind

Chinnika C.
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Customer did not leave a comment.

Marcia D. | First Impressions |
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Customer did not leave a comment.

kristi P.
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Customer did not leave a comment.

Michael B.
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very helpful employees

Paulette L.
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Excellent customer service.

Zeldra V.
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If someone selects in-person check-in during open hours and have on the proper face mask, they should be allowed to forgo checking in on the app and allowed to check in the traditional way.

Gary G.
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Employee was working along.. She was very Good , Polite , knowledgeable , and Professional!

Miguel M.
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Customer did not leave a comment.

PATRICIA H.
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The side mirror on passenger side was so tight it would not move & cracked & we were charged $38 for it. Ridiculous.

RITA W.
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nothing, this place was awesome

DAVID S.
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People working were extremely nice two girls that morning when picked up and the guy when we returned was extremely nice...

Kathy D.
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Customer did not leave a comment.

Gerald J.
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Customer did not leave a comment.

sandra H.
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Outlet in UHAUL was not working at ALL; I was unable to charge my phone

Jerry W.
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More user friendly web for picking up. No problem with returning

Kathrine K.
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Customer did not leave a comment.

Kelly W.
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Nothing. Beautiful job. Well done

Sandy B.
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A1

Shaquelle F.
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Look into hiring new employees with a better attitude to serve customers.

michael A.
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Customer did not leave a comment.

Marlin T.
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None at this time

Nicholas S.
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I dropped off at a busy time and there were 2 other customers waiting to bee seen. Maybe after Covid dies down adding a staff member would move drop offs and new rentals along but the lady there was still cheerful and happy to help us all. Thanks!

JaJuan M.
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Available options, charges too high for one way rental within 20 miles of location. I was charged a cleaning fee when I made sure it was in better condition than I received it. Employees weren't helpful and refused to make any accommodation for lack of equipment

JEFFERY T.
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Customer did not leave a comment.

John W.
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Customer Service was not a priority for this location.

Courtney S.
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N/A

Don K.
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Customer did not leave a comment.

Deadrian B.
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The manager of the Pearl location was very rude. She didn't have any customer service experience and she was too worried about her crying children that were sitting in the garage. She had no idea that our mother had just died and we were cleaning out her apartment. The gentleman that helped us was very kind and understanding. I would suggest she be demoted and the gentleman be made the manager of that store.

Brian R.
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Customer did not leave a comment.

Monterio A.
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Customer did not leave a comment.

Louis M.
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Customer did not leave a comment.

Mike L.
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The pickup process was difficult to manage but the staff was helpful in getting through the process. Direction could be made less complicated.

Daeson H.
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Customer did not leave a comment.

ALTEN T.
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Customer did not leave a comment.

James W.
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Customer did not leave a comment.

william W.
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Customer did not leave a comment.

James S.
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Customer did not leave a comment.

christopher T.
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Need a place to sit inside and outside while waiting. It's not a quick process especially when people are in line ahead of you and standing gets very tiring.

Cleotha H.
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Make sure the key in the safe. I use the online app. to purchase my truck and was scheduled to pickup at 7:00 am but couldn't pick until place open due to key inside store.

Steven G.
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have some one that can answer a phone

James M.
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The person did not tell me that I had to register on line for the pick up. Luckily the person that was with me had a cell phone for me to register.

VERONICA M.
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The guy that took care didnt did he's job right and over charge me.

Mariano P.
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no coment

Emily A.
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The truck I rented had 3 leaks in the roof as soon as I noticed I tried calling to report it and the recording said a 15 minute wait so never got to talk to a person. I told the manager when I returned it she said no one else complained and seemed to not care. It ruined several of my boxes that had keepsakes in it. So not happy with the service at all.

Don K.
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Customer did not leave a comment.

John L.
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Customer did not leave a comment.

Danny B.
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Customer did not leave a comment.

Damaris J.
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Customer did not leave a comment.

Edwin D.
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The staff was rude and unhelpful from the moment I walked in the door until I left the lot. But the drop off at ocean springs ms was a pleasant experience.

Tyrone S.
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Drop off went off without a hitch. I was amazed at how fast it was done.

Timothy K.
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Customer did not leave a comment.

Robert A.
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The lady behind the desk was very cordial and knowledgeable of the equipment. She was also very thorough when connecting the trailer and making sure it was safe to pull. Very pleased with this location!

Gary W.
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Operating well considering COVID restrictions. Very nice crew.

LEONARD M.
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Customer did not leave a comment.

Katie W.
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Customer did not leave a comment.

Coury Z.
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Customer did not leave a comment.

Christopher M.
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Customer did not leave a comment.

RAY F.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

Erick M.
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The online process was a headache, but the walk in customer service was ok

Jeremy C.
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The staff had a rotten attitude and mobile pickup was not working. It kept crashing, and the lady working was rude to me about my technology not working. She was also not being helpful. Also, the pickup location for my truck was changed to a location 25 minutes away from the original and I was not informed of the change.

Henry W.
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Everything was good

Stephen M.
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Customer did not leave a comment.

gregory H.
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Customer did not leave a comment.

Ken W.
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Customer did not leave a comment.

RICKY R.
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U-Haul needs to come up with a better phone system. I tried getting through for 2-hours to multiple locations then gave up and drove to a store and got a reservation to pickup at a different location.

Randy D.
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Customer did not leave a comment.

Robert M.
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Customer did not leave a comment.

Gregor K. | Overall Experience |
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Except that there is NO DOOR HANDLE to the storage facility, everything is great.

JOHN D. | Overall Experience |
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Customer did not leave a comment.

CHRISTOPHER S. | Overall Experience |
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Henry was rude and no help and when I conta t u hall no call back as of yet then I told siteasiteanager she took up for him

Shavoka K. | Overall Experience |
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I had an issue with the truck itself. The brakes were bad. I almost had to accidents. I couldnt finish moving things due to the codition of the truck

Robert M. | Overall Experience |
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Customer did not leave a comment.

Beckey M. | First Impressions |
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I was very satisfied with the people at the U-Haul location in pearl had no problem at all getting my storage reservation the staff at this location was very nice and helpful

Ambra S. | First Impressions |
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Thx

Russell S. | Overall Experience |
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I was promised a 26 ft truck the night before the move i was called and told the only truck available was a 20 ft. I called around and couldn't find another company to fill my request. 630-267-9987

Malcolm J. | Overall Experience |
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Andrea and her staff were very helpful and attentive to my every need. Not only did they go out there way to make sure I was accommodated. Thay always did it with a smile.. great job

John H. | Overall Experience |
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Great place to keep stuff in times of transition.

karen s. | First Impressions |
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Andrea was awesome !

Tez W. | Overall Experience |
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First tried to shorten my reservation time due to their issues Never had to give a contact name that they called to be the contact Manage and trainee argues two days in my presence

Angela L. | First Impressions |
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The lady that helped me was great

Dawn B. | First Impressions |
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I must say this was the best return/storage experience. The manager takes pride in her store and her worked are polite and professional!! The restrooms were clean and the property was spotless.!!!!

Tez W. | First Impressions |
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Personnel was professional and helpful

Tez W. | First Impressions |
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Professional personnek

Karen W. | Overall Experience |
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The entire time we stored our things there, the air/heat wasn’t working. It’s suppose to be climate controlled. It wasn’t . They had called to get it fixed, but apparently nobody wanted to come fix it

Nicholas K. | First Impressions |
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The facility was very nice, the team members that helped us were great and truly cared about my needs. I appreciated the community tools for helping unload the truck.

Annette W. | Overall Experience |
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I had many issues with the now GM, Casey. She d handles herself in a unprofessional manner with customers, my storage had rat droppings, etc. UHAUL will just say she's new and let her continue as so.

MATOYA T. | Overall Experience |
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great customer service clean facility, great availability

Dyssie K. | First Impressions |
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Renting was easy, quick and professional.

mike m. | First Impressions |
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Great staff. She was helpful and understanding. U-Haul as a company. Never again

HARVEY W. | Overall Experience |
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C ould not have had any better service or help in any way.

bradford c. | Overall Experience |
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The staff was not friendly at all. My mom was there on my behalf when my furniture was delivered and the worker was not friendly at all to her. I experience the same thing with other staff members.

Amber M. | Overall Experience |
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The storage units themselves are fine, but the customer service at this location is the worst.

melissa w. | Overall Experience |
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The staff reserved wrong size truck and wrong size storage unit,extra fees were not explained upfront.multiple late charges for PO delivery being late.Ceiling fell in,rats got in soiledmy furniture.

heather g. | Overall Experience |
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Casey was very helpful.

No reviews have been submitted for this location.

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