Customer Reviews for U-Haul Storage of Pearl

3,162 reviews

2203 Hwy 80 E   Pearl, MS 39208
(E Of Pearson)

(601) 939-4770

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(601) 939-4770

2203 Hwy 80 E
Pearl, MS 39208
(E Of Pearson)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ANTHONEY N. 
Rating:
5.0

Customer did not leave a comment.

Jaylin W. 
Rating:
5.0

The clerk was very nice and professional. Great attitude she was so nice and personable.

ANNIE T. 
Rating:
5.0

Nothing

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

VONDA M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

NANCY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JERRY J. 
Rating:
3.0

Customer did not leave a comment.

Sabrina M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

MARCUS L. 
Rating:
5.0

Customer did not leave a comment.

SCOTTIE R. 
Rating:
5.0

Customer did not leave a comment.

JAKOBE W. 
Rating:
4.0

Customer did not leave a comment.

ANTHONEY N. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Customer did not leave a comment.

MARK O. 
Rating:
4.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Mileage price to high

JAMES N. 
Rating:
5.0

They were very nice to me I did not have no problem with them at all I will tell my family and friends go to come tune I will be back again

ROSHUNDRA M. 
Rating:
3.0

I rented an enclosed trailer because I didn't want the furniture to get wet. When we unloaded the trailer the mattress was soaking wet. There is no excuse for having an enclosed trailer that leaks that bad. I told the attendant that it leaked and ruined the mattress. She didn't nor did she ask if I wanted to file a claim. Bad customer service.

BRUCE B. 
Rating:
4.0

When a reservation is made for equipment but that equipment isn't available then the rental for the larger equipment should be price matched or discounted.

BENJAMIN C. 
Rating:
5.0

Customer did not leave a comment.

Cindy B. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Nice and firendly staff!

John W. 
Rating:
5.0

Customer did not leave a comment.

Tania T.  |  Overall Experience 
Rating:
1.0

Employee was Rude and Racist. U-haul website said 3 places had a furniture dolly, neither did. Had to BUY one!

Teri Lynn B. 
Rating:
5.0

N-A

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

Paige T. 
Rating:
1.0

Extremely poor communication when scheduling

JOHNA P. 
Rating:
5.0

Friendly staff.

Ian T. 
Rating:
5.0

Pleasantly surprised

KENNETH A. 
Rating:
5.0

Keep up the good work

GEORGE K. 
Rating:
3.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

The young lady that was working when I picked up the truck and the car tow was wonderful! She was very helpful and nice.

Ann B. 
Rating:
5.0

The manager of the store Jasmine Coleman was hands down the best part of the experience. I had problems days before with U-haul over the phone and was very frustrated after that. I can't begin to tell you how well she represented your name.

JUSTIN M. 
Rating:
1.0

The gentleman who helped me was not rude or anything like that but I'm quite concerned about a policy that states that I must purchase your insurance I was not given the option to decline the insurance so I had to pay for it I don't think that's fair The gentleman told me that it was required

TERRANCE B. 
Rating:
5.0

Customer did not leave a comment.

AMANDA W. 
Rating:
5.0

All went as expected.

darron H. 
Rating:
1.0

Truck smelled like weed. Customer service was poor. We booked the u-haul online in advance for 11-5pm. When we arrived at 11:00 am, we were told we would only have it until 1:00 pm. Also, they were unaware whether or not the equipment we ordered along with it would be available. Very unprofessional and disorganized. I will not be using this u-haul rental facility again.

JOHN S. 
Rating:
1.0

I was double charged for the truck and they said that I went 160 miles and I only went 75. I want my money back!😡

SUMMER H. 
Rating:
4.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
4.0

The lady who checked me in and out was very professional

SAMANTHA M. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Everything was great and i received excellent customer service. Will use again

SHARONDALYNN T. 
Rating:
4.0

Customer did not leave a comment.

MIRAQLE S. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER T. 
Rating:
1.0

They charged me for gas when I put gas back in it before I brought it back.

Misty K. 
Rating:
5.0

The young lady that help me was super nice! She was evening completely satisfying a customer over the phone from another location! She took the time to give me the personal rental experience that was above and beyond my expectations! I'm terrible with names but she had short blonde hair! Thank you for making my moving experience pleasurable!

JERRY H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS V. 
Rating:
5.0

Customer did not leave a comment.

Wytaunna B. 
Rating:
1.0

My reservation pickup from my original reservation was changed two times. This also removed my original quote for the rental from ~$386 to ~$566! Then the representative at the pickup location gave me a truck with no cruise control even after I requested it. It was horrible for a 6 hour drive. I called the 800 Uhaul number to get assistance and I was transferred after already holding 20 minutes. On returning the truck on Tuesday, 8/17/21, at the wrong location, the representative there did not check the truck in upon arrival. I received a call on Wednesday 8/18/21 from the location I was suppose to deliver the truck asking if I returned the truck. Thanks to this location, I would have never known the truck hadn't been checked in and the person at the drop off location didn't tell me I was delivering to the wrong location!

TERESA W. 
Rating:
3.0

Customer did not leave a comment.

JUANITA D. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

The staff were friendly and helpful. Will definitely use them again in the future!

MELISSA J. 
Rating:
3.0

Customer did not leave a comment.

ANNE L. 
Rating:
5.0

N/A

COURTNEY W. 
Rating:
3.0

Customer did not leave a comment.

NIKESHA W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

Tenyeka G. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

VERONICA LEE V. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
1.0

Answer the phone call customer back. My moving truck broke down on me they still charge me and never tried to reimburse me

CHAQUITA M. 
Rating:
4.0

Customer did not leave a comment.

TERRY B. 
Rating:
3.0

The truck made lots of noises as if the internal workings weren't quite right. In-store was cluttered and unwelcoming and the card reader was down. When I returned after hours, I was unable to do the online check-in from my phone or home computer and had to pay the $20 fee even though I tried multiple times in multiple different ways. Part of me felt U-Haul did that on purpose.

JED O. 
Rating:
1.0

Customer did not leave a comment.

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
4.0

My gripe is not with this location but it's uhaul overall. I didn't get the equipment I requested and wasn't notified until minutes before it was time to pick up the truck. I had to make several trips in a smaller vehicle which caused me to have to pay more. EVERYTIME I tried to call I would have to wait 20-30 minutes on hold before I was able to speak to someone. This experience was awful.

Eric B. 
Rating:
1.0

Very slow customer service , short staffing and no one ever answer the phone!!

Aziz K. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Nothing to approve upon in my opinion.

Larry H. 
Rating:
4.0

The mobile check in process is not efficient. It can be streamlined by allowing a customer to submit pictures of themselves and their licenses prior to arriving to pick up their rented equipment. I got to the facility and checked in on the phone. I then had to wait at least ten minutes for approval or authorization.

John W. 
Rating:
5.0

Great customer service fast and easy

DEANDRE S. 
Rating:
5.0

Customer did not leave a comment.

TRACIE M. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
3.0

The lady running the office had a terrible attitude. She made me feel like I was putting her out to do her job at pickup and return. I will not use this location again.

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY S. 
Rating:
5.0

Also friendly service…great experience from start to finish!

MARK S. 
Rating:
5.0

Customer did not leave a comment.

THEODORE B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
5.0

Customer did not leave a comment.

ABIYE I. 
Rating:
3.0

Dropped of truck using the app.

Marcus C. 
Rating:
5.0

Na

Raquel B. 
Rating:
4.0

The ladies did a great job seamless pickup

Glenn P. 
Rating:
5.0

Customer did not leave a comment.

ANTHONEY N. 
Rating:
5.0

Truck was on E upon pickup. Getting the vehicle to a reasonable fuel level would improve the experience.

John F. 
Rating:
5.0

Customer did not leave a comment.

BRUCE R. 
Rating:
4.0

Customer did not leave a comment.

Mariper L.  |  Overall Experience 
Rating:
4.0

Everything went fine at first. We picked up the truck and Jasmine explained everything. But when we got back at 4:50 pm to check in the truck, Jasmine was already locked up and headed out the door. So we parked the truck in the check in lane and dropped the keys in the box. When we got our online receipt, she had charged us $9.78 for gas/2 gallons when we had already put $10.00 in it before we got back. The truck had more gas in it when we returned, then when we picked it up.

PATRICIA C. 
Rating:
4.0

Customer did not leave a comment.

JIMMY C. 
Rating:
5.0

Customer did not leave a comment.

MONICA Y. 
Rating:
4.0

Customer did not leave a comment.

audrey M. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Very professional and helpful staff.

JULIA C. 
Rating:
5.0

Customer did not leave a comment.

KALA W. 
Rating:
5.0

Customer did not leave a comment.

RALPH K. 
Rating:
1.0

I was unable to get the truck because the facility canceled my reservation and didn't inform me. I called the 800 number they uncancelled the reservation but I still couldn't get the truck because there was no key in the box. But uhaul says they guarantee you will get the equipment you reserve . Horrible service.

QUINCY J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE B. 
Rating:
5.0

Best uhaul local around

BRIAN E. 
Rating:
5.0

Everyone there were so nice and friendly!!!! I will continue to do business there!!!! 👍🏾👍🏾👍🏾👍🏾👍🏾💕💕💕

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mariper L.  |  First Impressions 
Rating:
1.0

We have tried since May 12th to close out our a/c, we had a form to closing, but to call you had to hold over 20 min. we got mail and to my son. we finally had to go to the pearl office and get results

Billy S.  |  Overall Experience 
Rating:
4.0

This storage space was easy to rent without any hassles. The unit was clean and spacious for the amount quoted. I would recommend UHaul to anyone for your storage and moving needs.

Raquel B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaSha S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Grace H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila S.  |  Overall Experience 
Rating:
3.0

We used the storage units indoor and on the top and our furniture still got mold on it

Brittany S.  |  Overall Experience 
Rating:
5.0

I was moving from Houston to MS. Your sales rep. Andrea showed me the convenience of registering and paying online. I felt the Usual pressure of moving diminish. All I had to do was drive and pick up my keys from my mover. I will always recommend Uhaul rental trucks and storage to any one looking to move. Thanks so much!

Willa C.  |  Online Move In 
Rating:
3.0

I was very satisfied with the people at the U-Haul location in pearl had no problem at all getting my storage reservation the staff at this location was very nice and helpful

Beckey M.  |  First Impressions 
Rating:
5.0

Renting was easy, quick and professional.

Dyssie K.  |  First Impressions 
No reviews have been submitted for this location.

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