Customer Reviews for U-Haul Storage of Rainier Valley

Rating:

4.0

The U haul computer system was down so I was not able to check out, otherwise o.k.

Rating:

5.0

Nothing. Lemarco helped us and he was exceptional. We’re planning the second phase of our move in a few weeks and hope to see him again!

Rating:

5.0

Staff made the whole experience easy from start to finish. My best U-Haul experience to date.

Rating:

5.0

I first accidently went to the Uhaul located at 433 Rainer Ave N. The network was down nation wide on Saturday. The store manager, Maluofiti Leiato was so calm, cool and professional handling the stressful situation of checking each customer in and manually entering the information. Most people would have been stressed and unpleasant to deal with, but he was a pro.

Rating:

3.0

for so many jobs this UHaul trailer is the right tool at the right price. The people who helped us were knowledgeable, friendly and responsive.

Rating:

1.0

I haven’t even stepped foot in my storage unit, I had to purchase storage through another company that actually let me go when I needed to and had more knowledgeable staff. I was told that there was after hours storage by a very helpful staff member, but when I went to go use the after hours storage I was told to leave. I had to spend so much extra money just because the employees couldn’t get their story straight. The office hours don’t line up at all with my work schedule so I never even got a chance to go use my unit. Management needs to do a better job of educating employees on when customers can access the facility. The facility also wouldn’t answer calls. Their number routes to the U-Haul main line and when U-Haul tried to call them they just never picked up. Do your jobs!!!

Rating:

3.0

I’m a little bit agitated for one I rented the truck. I got to my location where I needed to load it up and there was a padlock on the back of it so I sent one of my workers to go pick up the key and they wouldn’t give it to him. I had to drive the U-Haul all the way back to the U-Haul place just for them to open the lock when they were just gonna cut it off anyways cause the key wasn’t working And I didn’t receive any kind of rebate for the extra, probably 20 miles, I had to drive to come back for a mistake that you guys made by not telling me there was a lot to begin with. It took an extra two hours just to get it open.

Rating:

3.0

It took a very long time to get service.

Rating:

5.0

All of your employees did an amazing job but I just want to give an extra special “Thank You”, to Angie. We rented the wrong size trailer for what we needed to move and I picked it up towards the end of the day. when I called the store, close to closing time, I told her that I was 25 min away and she stayed open for me to get the correct one. She went above and beyond to help me out and that saved us a lot of time & work that night and the next morning as we prepared to move my Mom from Seattle to Spokane. She helped turn a stressful situation and turned it into a wonderful experience. I hope this review is shared with both her and her manager. She is the type of employee that you should be looking for and she deserves a raise. That is what customer service is all about.

Rating:

3.0

The guy connected two trailers before realizing the light issue was due to the piece that connects the vehicle wiring to the trailer wiring. We were running late already because the first trailer we reserved (in Everett) wasn’t returned so we had to change plans. We somehow got charged $10 extra for a trailer I had to drive 30 miles to get. It was frustrating. Everyone was nice, but the company needs to get their stuff together.

Rating:

1.0

My quote said $0.89 per mile. I was charged $1.10 per mile. In my reservation I declined Safe Move coverage, but I was charged for Safe Move coverage and the person who helped me didn't even mention it.

Rating:

5.0

Excellent assistance from the crew! Super friendy.

Rating:

5.0

Good

Rating:

5.0

The clerk was efficient, courteous, and cleaned up the trailer when he found out it was not quite clean.

Rating:

5.0

Great customer service!

Rating:

5.0

Best uhaul customer service in town! Great team!

Rating:

5.0

I have been renting from the Ranier Valley location for more than 20 years. Typically, the managers and operators are stressed and short (I understand this propensity given that they can't control people who are returning vehicles late, theft and dealing with customers that are in stressful points during their life such as moving, ..._ The last couple times I have rented from the Ranier Valley location, the employees and manager have been exceptional interms of their response time, their positive attitude and returning equipment - keep up the great work (current management and employees of Ranier Valley U-Haul locations)

Rating:

5.0

listen to Lynell and get him involved sooner than later, he WILL fix it.

Rating:

5.0

Marco is the best! Very helpful and knowledgeable.

Rating:

5.0

Everything went smoothly and I’m thankful for that!!

Rating:

5.0

I rent here frequently. A busy place, so you just plan ahead. The employees here are always so friendly and helpful. And I always appreciate doing business with happy employees. The manager at this location is great. He is so kind, and helpful and he helps the other employees. In fact, I was being checked in by someone who was fairly new, and his fellow employee helped him process my order. Both were so kind. When I returned the equipment, I was greeted by the same happy employees, and the manager helped me unload the trailer. I smiled as I was on my way as it was just a great experience. Keep these guys here as I want to do business with them!

Rating:

5.0

Lionel and Cat were wonderful!

Rating:

5.0

Great customer service

Rating:

4.0

The fuel tank on my truck was busted! When I rolled out the parking lot the tank was empty so I went to fill the fuel and it all poured out into the ground in splashes. I was given a new truck but I was baffled you don’t have a fence at that location. That was something I’ve never experienced before.

Rating:

1.0

We were charge incorrectly. There’s a case open and we should get resolution in 3 days but we’re pretty angry about it.

Rating:

5.0

Valuable professional staff, great service.

Rating:

3.0

Someone had urinated inside the van and we had to clean that up.

Rating:

5.0

Honestly, a really great experience. I interacted with two people in person, and they were both awesome. The person who helped me check on my U-Haul was super kind and helpful, and the person who checked me out when I asked them if my parking job was okay (it was terrible!) was simultaneously just as cool and happily sent me on my way. Honestly, really appreciated. I was stressed about this move but have used UHaul many times and you always come through. This was a really excellent experience. Thank you.

Rating:

5.0

Second time I rented from this location. Prime location, well stocked. Staff very helpful & made it easy.

Rating:

5.0

Thank so very much for making Porsha, Lemarko and Lynel as your team members, they were very kind, courteous, polite and very helpful in renting your 10’ van. God bless their hearts and more power to you!

Rating:

1.0

The van was very dirty when we opened up the back there was three blankets back there and used condoms like someone had been sleeping in the back. Said there was a half a tank of gas it was only a quarter tank of gas I put in $30 took it above half a tank. Customer service said there was nothing we could do about the gas. I'm sure there was something that could have been done.

Rating:

5.0

The guy who helped us was great—I didn’t catch his name though!

Rating:

1.0

I was charged for 61 miles of driving, when I drove 8.8 miles. I will be pursuing a refund, as well as disputing the transaction with my bank account. I am dissatisfied with this experience, and will not be recommending this location, especially if this error is not resolved.

Rating:

4.0

the cargo vans with the cloth seats were a bit (pet)hairy- the employees were super cool about letting me swap to a different van (which also had pet hair). but overall, customer service 11/10- everyone i’ve interacted with at this location is awesome.

Rating:

5.0

One of the containers was showing a lot of wear probably could’ve been replaced. It works fine, but it’s just a little bit difficult with the lock.

Rating:

5.0

I got my truck at the Rainier Ave location and the young woman who helped me was amazing. 12 out of ten stars!

Rating:

1.0

I was told at the store that the equipment can be returned the next day without extra charge as long as it’s returned by 10 AM. When I returned the equipment after hours I got charged for two days.

Rating:

1.0

Дерьмовый сервис, дерьмовая компания

Rating:

5.0

N/A

Rating:

3.0

Tie down hooks were missing on the trailer, which made it difficult and dangerous for me to transport the load, and the drop off process was not smooth.

Rating:

1.0

You can't improve anything. You have the worst company. Terrible service. And you cheat your customers

Rating:

4.0

All was good! The African American gentleman that helped me with renting the furniture dollies was great with his customer service!

Rating:

4.0

There was a check engine light on one of the 2 vehicles and the front bumper on the other one was hanging low and would scratch the tire. Also there was some grafitti on one of them

Rating:

5.0

Lynell was awesome... Great customer service and professional. Thank you Uhaul 👍...

Rating:

2.0

Not nearly enough employees to handle the crush of people on a Saturday morning. No attempt to have assigned equipment pulled out and ready to go. No attempt at getting reserved supplies (blankets and dollies). I was fortunate to get there early and got the last 2 bags of blankets. BTW, the truck was dirty on the inside to the point of being unhealthy = this is typical UHaul.

Rating:

1.0

Received scam-like penalties when returning the vehicle, racking up $30 dollars in charges that were totally ridiculous (i.e. forgetting to fold two of the six blankets that I rented for $5 and was charged $25 for them not being folded. They weren’t even folded or cleaned when they were provided to me!) I already posted my sentiments in a one-star Google review, which you couldn’t even pay me to remove after the experience I had speaking with someone at the location on the phone about these charges. I hope this location gets shut down.

Rating:

5.0

The system was down, but the folks were amazing. And later I left an important thing in a truck and they tracked me down to return it. All the folks at this location deserve medals.

Rating:

1.0

Subject: Urgent Complaint Regarding Poor Service & Unfair Charges – Dispute #5201126 Dear U-Haul Customer Service, I am writing to formally express my dissatisfaction with the service I received at the U-Haul Rainier location. My experience was marked by unprofessional behavior, system issues, and an overall lack of customer care. On 3/9/25, I rented a 17-ft truck, but upon realizing it would not fit the easement of my apartment garage, I promptly returned it after driving only one mile (0.5 miles to my apartment and back). The check-in process took an excessive 25-30 minutes due to ongoing system issues. Despite the minimal use of the vehicle, I was charged the full rental amount. I then attempted to rent a 15-ft truck, only to encounter the same issue. Again, I immediately returned it, explaining the situation to both the employee assisting me (Porsha) and the manager. Rather than assisting me in transferring to the correct size, the manager stated that because I had taken the vehicle off the lot, I would be charged in full. While I understand paying for mileage, being charged full price for two trucks that I could not use is completely unreasonable. Additionally, the customer service I received was unacceptable. Porsha repeatedly used profanity in front of customers, stating, “U-Haul is cheap as sht and won’t invest in the necessary technology.”* Despite her unprofessionalism, the manager did not intervene or offer any correction. Furthermore, Porsha booked my second reservation using her personal phone, manually entering my credit card information and taking photos of my driver’s license—raising serious security and privacy concerns. I contacted customer service and was given dispute #5201126, but I have yet to receive a fair resolution. As a courtesy and in good faith, I would have appreciated some level of flexibility or customer retention effort. Instead, I was met with indifference and a complete lack of professionalism. Given this experience, I no longer feel comfortable renting from U-Haul and plan to share my experience publicly with my 200,000 social media followers. However, I would appreciate the opportunity to resolve this matter directly. I request: A refund for at least one of the full rental charges, given that I was unable to use the trucks. A review of the unprofessional behavior exhibited by the employees, especially regarding inappropriate language and unauthorized use of personal devices for transactions. Assurance that proper training and corrective measures will be taken at this location. Please let me know how U-Haul intends to address this situation. I appreciate your prompt response. Sincerely, TH

Rating:

5.0

Great place good employees!

Rating:

4.0

We were helped by Darnell and he was great.

Rating:

5.0

We love the stuff at this location and have used it several times. Even though it wasn't the most convenient or time saving for us, we think it is worth the effort. The truck was super clean, the staff at the desk was knowledgeable, kind and patient. We were in and out in the time it took us to run our credit card. Return was just as fast and friendly. This location is doing a fabulous job. Love the staff.

Rating:

5.0

The general manager and manger went way over and beyond to show me how to use the lock. They were very welcoming. The unit is the perfect size for the right price. I do a lot of business with U-Haul and they representatives handled me with care.

Rating:

5.0

Customer service at this location was beyond excellent! I was a first-time renter, and Porsha was extremely helpful, patient and clear. In addition, she was fun and pleasant to work with. And when I returned my vehicle, the young man who helped me and showed me where to park, etc., was so nice! I wish I had gotten his name so I could tell you here. Everyone was great!!

Rating:

4.0

Everything went smoothly, except that it was a little busy on a sunny Saturday afternoon so make sure you have extra time on weekends.

Rating:

4.0

I want to thank the young man that checked me in and rented the truck to me. He was very helpful. Multiple blankets that I rented were soaking wet. The truck was clean.

Rating:

5.0

only thing is that I had to move the truck from the place where it was parked so I could take the pictures

Rating:

1.0

Overcharged for what I ranted by over 2x with no explanation! I will not return

Rating:

3.0

This site was short staffed on the day I picked up.

Rating:

2.0

Quite a few pieces of equipment that I ordered weren't available including the extremely important furniture blankets and dolly

Rating:

5.0

The truck has some smell and we don’t like that please add some lotion or something for a next customer

Rating:

5.0

The service was excellent. The woman at front counter was a pleasure to work with, so friendly and helpful.

Rating:

3.0

I was confirmed online for one month free storage for the exact unit I ultimately paid for yet when I arrived on-site was updated that not only would that exact unit not have been offered for that rate, that there would not be that offer honored. I paid the first month yet am super disappointed that the online promotion was setup that way and resulted in not only customer frustration and inconvenience but also unnecessary time and energy for staff (and management) involvement to smooth out. I feel like this is something that can be resolved so it does not continue to happen for future potential customers. I hope that there will be efforts taken to honor the *promise* of a comped months storage rental fee for the exact type of storage space I have at this time.

Rating:

5.0

Kenyatta was absolutely wonderful and super helpful. An experience I dreaded turned out way better than I thought thanks to her help!

Rating:

5.0

customer service level A+ friendly, helpful and professional environment.

Rating:

5.0

Great staff and management team. Give them a raise!!!! Please and thank you. :)

Rating:

5.0

I want to especially commend Kenyatta Johnson for the amazing service she provided. I had just completed a long move and needed to unload my 15' foot truck to my storage unit at the Rainier Valley facility. Even with a long line at the office, Kenyatta handled everyone's situation (including mine) promptly and with poise. She's the most capable, professional, and friendly U-Haul employee I've ever worked with!

Rating:

4.0

The staff was always outstanding but the area of the building is less than desirable.

Rating:

5.0

I moved out Sunday April 21st.

Rating:

5.0

Great

Rating:

3.0

The staff were friendly and seemed to be trying their best. Maybe I happened to go at busy times or maybe they’re understaffed, but the gate to access the lockers was never open during the morning business hours when I’d arrive. It’s time consuming to find someone to unlock an access every morning you arrive, especially when you’re busy moving. Communication could also be improved. There was a lock left on my locker the day I rented. Was told it would be removed that evening and be ready to move in the next day. It wasn’t removed or ready when I arrived with a trailer full of furniture. Staff couldn’t unlock it. They said they would call a locksmith. I was given a temporary small locker. Called that evening to see if the locksmith came, but they hadn’t even called yet. Granted, they were busy, but that was supposed to be taken care of the day before. I had to spend more time moving furniture from one temporary locker to the rental. It’s hard enough to coordinate help and transport when moving, and U-Haul did not make the process any easier. .

Rating:

1.0

If I were the U Haul general manager , I would definitely find a new manager for that place

Rating:

5.0

the staff were courteous and friendly, I felt at home there while going through two moves at once: our own house and my mother’s apartment. Thanks so much, happy to be done but I will miss stopping in regularly :)

Rating:

5.0

Kenyatta and her staff made sure I was always taken care of, and always helped with a smile. They really bent over backwards to see that everything ran smoothly. If I ever needed a storage unit again, I'd go back.

Rating:

3.0

My unit looks like the door will fall off the hinge. The inside of the unit door has a deep dent like someone knocked something into it. The ceiling is exposed so I am concerned about water leaks eventhough I purchased insurance that will cover if there was such an event. The absolute worst...there is a black box in my unit near the door that says "rat poison".

Rating:

5.0

I had a very good experience, I know that if I ever need to store items, this facility will be my first choice. Thank you!

Rating:

5.0

Everybody was helpful and nice 👍🏽

Rating:

1.0

They overcharged me thrice and also they didn’t communicate me on price increase. Definitely I wouldn’t recommend to anyone.

Rating:

5.0

John and his team are top notch! They assisted me from the day I landed in Seattle all the way until I was completely moved not my apartment. 10/10 Would recommend!

Rating:

2.0

Main Storage password never worked and I always had to call the storage personnel to open it. I used the unit only ofr 2 month and tried access 5 times. it always the password issue which was never fixed

Rating:

5.0

For me so far, the best!!👍🏽

Rating:

5.0

Little bit expensive but it was okay

Rating:

5.0

This store was amazing, the manager was so helpful, and worked with me. The best experience I’ve had at any uhual, and I would recommend this location to anyone in Seattle who needs help moving or storage.

Rating:

2.0

The staff were distracted, unprofessional, and uninformed.

Rating:

5.0

Staff was great and friendly. John was very helpful and knowledgeable. Thanks for a great stress free experience.

Rating:

5.0

With everything done to me in the start of my U-Haul experience, the end of my trip was the best

Rating:

5.0

U-Haul is the best I really appreciate you thank you so much

Rating:

5.0

Friendly and accommodating staff that made the experience enjoyable.

Rating:

5.0

Fantastic staff. Watched football with them for a second. Made my move really easy.

Rating:

5.0

The staff is friendly, knowledgeable, and courteous.

Rating:

4.0

The Employees was very helpful and I was very pleased with the service I received.

Rating:

5.0

Very excellent service from Miguel, Jerome, and a younger lady I talked with a bit at the Ranier U-Haul location in Seattle. My dad had just passed away recently and he had been in a wheelchair for the past 25 years and due to these circumstances I had a lot going on and Jerome said he would work with me. He got me moved into a few storage units and also worked with me on the late fees for my U-Haul as he said he understood where I was coming from with my Dad passing away. Excellent A++++ service I will recommend U-Haul to anyone I know that is moving and also be sure to recommend the U-Haul location on Ranier specifically to anyone looking to move around this area.

Rating:

5.0

Shederrick was great!

Rating:

4.0

The work that the lady at the counter is doing is outstanding. She is constantly multitasking with very little help, so more power to her. U-haul will perhaps do better by making technology more conducive and user-friendly for its staff so that they may accommodate reasonable and logical customer requests promptly.

Rating:

2.0

Over charged multiple times and an over hour wait to get the second key you need to get into your own storage.

Rating:

5.0

The staff are always so friendly and helpful!

Rating:

4.0

Great place to rent a storage space.

Rating:

1.0

Customer service was awful and extremely rude. Place smelled like urine. No access after 7. Worst U-Haul location I’ve ever used.

Rating:

4.0

Andre was knowledgeable and quick to help. Area is a bit sketchy, but he was very friendly.

Rating:

5.0

We received the best customer service and really appreciate the level of service you provided. Thank you!

Rating:

4.0

Need more help. Always a line when entering the premises.

Rating:

5.0

Very helpful staff!

Rating:

5.0

Santa and Shedrick were stupendous with their Customer Service and Professionalism. They are the epitome of excellence.

Rating:

3.0

The wrong people are being made supervisor while the most capable one there is doing everything and teaching them.

Rating:

5.0

We were using the storage facility for a very, long time and I have no complaints. Would highly recommend it.

Rating:

5.0

Thanks For understanding GOD BLESS 👣

Rating:

5.0

Joshua was amazing. Thank you so much for Excellent service

Rating:

5.0

We used this facility as part of a UBox move. Everything went smoothly and we appreciate all the communication from Moving Help on delivery day. This is a great way to move a small amount of items.

Rating:

5.0

Very friendly and helpful staff, prices are high

Rating:

5.0

I would like to say that Santos and Jerome at the Rainier location went above and beyond to help me with access to my storage unit. They both deserve recognition for their great customer service!

Rating:

5.0

The staff was extremely helpful and accommodating to my last minute, unscheduled request to access my ubox. Both the store manager and assistant manager were awesome. Thank you!

Rating:

5.0

Josh Gardner was a lot like Shayla Pruitt he attended to my every need as far as storage as well as truck and trailer rental took very good care of me and I will rent from him again.

Rating:

5.0

Thank you

Rating:

5.0

People working here are wonderful and were accommodating. We had to rent a second unit because I have a lot of stuff and they helped us out!

Rating:

5.0

Friendly staff and great customer service, they really go out of their way to try to accommodate you and thoroughly explain the contract. Would highly recommend!

Rating:

5.0

Great experience for me!

Rating:

5.0

Josh and Linda have been very helpful.

Rating:

4.0

Great service

Rating:

2.0

This facility could not locate my ubox for 2 hrs even though uhaul confirmed they were supposed to have it. I called to speak with the manager about it but they never called me back. Distressing.

Rating:

5.0

The staff here is fantastic. From the manager to the person who mops the floor, everyone is helpful and very accommodating. I would totally recommend them.

Rating:

5.0

Every step of our U-Haul box was on time and as expected. Thank you.

Rating:

4.0

Staff is great. Parking sucks but they are working on it.

Rating:

5.0

Good service

Rating:

4.0

They need to update their help desk. I called the location and the person on the phone told me the UBox hours were 9-8pm. I went there at 6:30. They told me the hours were 9-4. Extremely frustrating.

Rating:

4.0

Very friendly and accommodating

Rating:

2.0

At the Government store in Mobile, AL, my reservation was not honored and when I was finally able to get my hitch installed, the mechanic forgot to put back my driver side taillight. Not happy.

Rating:

4.0

My experience was fine and I will always use UHaul and recommend them to my friends. However, this particular location is insanely busy and the line was out the door every time I visited. Too hectic.

Rating:

1.0

BYE

Rating:

4.0

NA

Rating:

1.0

Long lines and disorganized service. No one told me that 24 hour notice was required so we went and stood in a long line to be informed that the forklift was broken. Service model broken.

Rating:

5.0

The staff at the Rainer location, especially the manager Linda, was incredibly helpful. We had a terrible experience with our Ubox (your corporate system sucks) but Linda was amazing and helpful!

Rating:

4.0

It would be great if you could access your storage locker later than 7pm. A lot of people don't get home from work during the week until 6:00pm or 6:30pm and can't make it before closing.

Rating:

5.0

Woman who helped me went above and beyond trying to help figure out why my trailer wiring harness wasn’t working. Very helpful and very friendly!

Rating:

5.0

The 3rd party delivery company was fantastic

Rating:

4.0

Linda was proactive in contacting me to confirm details of my move and was able to coordinate with my moving company.

Rating:

5.0

One item in my shipment arrived damaged. Otherwise everything was great - on-time, friendly service. I am still working with U-Haul to get a refund for one unused U-Box.

Rating:

3.0

Was told my U-box would arrive late It then arrived early and we we're not informed until 5 days later. The staff at the location was helpful but very slow. The bathroom was in a horrible state

Rating:

4.0

Especially happy it was free as I used UHaul for moving. This was really convenient. The staff were helpful and got the storage organized very quickly and efficiently.