Kenyatta was absolutely wonderful and super helpful. An experience I dreaded turned out way better than I thought thanks to her help!
Adam C | First ImpressionsSelf Storage Units in Seattle, WA, 98144
U-Haul Storage of Rainier Valley
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2648 15th Avenue West, Seattle, WA 98119 View Available Units5.6 miles from this location
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Storage Customer Reviews
- 4.0 Average Customer Rating
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customer service level A+ friendly, helpful and professional environment.
L'TAAI M | First ImpressionsGreat staff and management team. Give them a raise!!!! Please and thank you. :)
Takevia J | Overall ExperienceI want to especially commend Kenyatta Johnson for the amazing service she provided. I had just completed a long move and needed to unload my 15' foot truck to my storage unit at the Rainier Valley facility. Even with a long line at the office, Kenyatta handled everyone's situation (including mine) promptly and with poise. She's the most capable, professional, and friendly U-Haul employee I've ever worked with!
Garrett F | First ImpressionsThe staff was always outstanding but the area of the building is less than desirable.
ALEXANDER W | Overall ExperienceI moved out Sunday April 21st.
DENISE W | Overall ExperienceGreat
Omar S | First ImpressionsThe staff were friendly and seemed to be trying their best. Maybe I happened to go at busy times or maybe they’re understaffed, but the gate to access the lockers was never open during the morning business hours when I’d arrive. It’s time consuming to find someone to unlock an access every morning you arrive, especially when you’re busy moving. Communication could also be improved. There was a lock left on my locker the day I rented. Was told it would be removed that evening and be ready to move in the next day. It wasn’t removed or ready when I arrived with a trailer full of furniture. Staff couldn’t unlock it. They said they would call a locksmith. I was given a temporary small locker. Called that evening to see if the locksmith came, but they hadn’t even called yet. Granted, they were busy, but that was supposed to be taken care of the day before. I had to spend more time moving furniture from one temporary locker to the rental. It’s hard enough to coordinate help and transport when moving, and U-Haul did not make the process any easier. .
SAMUEL B | Overall ExperienceIf I were the U Haul general manager , I would definitely find a new manager for that place
haluk S | Overall Experiencethe staff were courteous and friendly, I felt at home there while going through two moves at once: our own house and my mother’s apartment. Thanks so much, happy to be done but I will miss stopping in regularly :)
JONATHAN S | Overall ExperienceKenyatta and her staff made sure I was always taken care of, and always helped with a smile. They really bent over backwards to see that everything ran smoothly. If I ever needed a storage unit again, I'd go back.
AnnMarie K | Overall ExperienceMy unit looks like the door will fall off the hinge. The inside of the unit door has a deep dent like someone knocked something into it. The ceiling is exposed so I am concerned about water leaks eventhough I purchased insurance that will cover if there was such an event. The absolute worst...there is a black box in my unit near the door that says "rat poison".
Belinda S | First ImpressionsI had a very good experience, I know that if I ever need to store items, this facility will be my first choice. Thank you!
Gabriela C | Overall ExperienceEverybody was helpful and nice 👍🏽
aida m | Overall ExperienceThey overcharged me thrice and also they didn’t communicate me on price increase. Definitely I wouldn’t recommend to anyone.
VANDAN P | Overall ExperienceJohn and his team are top notch! They assisted me from the day I landed in Seattle all the way until I was completely moved not my apartment. 10/10 Would recommend!
ANDREW L | Overall Experience