the associate on duty (black woman with red colored braids) displayed a disrespectful attitude throughout my interaction. was generally unhelpful and seemed to be inconvenienced by my presence to drop off a trailer.david S.
Customer Reviews for U-Haul Storage of Rainier Valley
Seattle, WA 98144
(S Of I-90 cross street Bayview)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 8 am - 6 pm
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Bret G.
Customer did not leave a comment.Keith D.
Customer did not leave a comment.Molly B.
Customer did not leave a comment.Donald S.
We were helped although it was after closing hours. Thank you!Chuck B.
Customer did not leave a comment.JOSEPH S B.
Customer did not leave a comment.Frederick M.
Better training for staff. They didn't know how to check in the blankets I rented elsewhere.Robert B.
Customer did not leave a comment.Kathryn V.
Customer did not leave a comment.Jason W. | Overall Experience
Customer did not leave a comment.Amila W.
Great and friendly people to help. Very helpful but it seems all the uhauls short staffed. Pls plan ahead as you may wait a while to get served but once you get served, friendly and helpful folks. Plan ahead.MATTHEW F.
Customer did not leave a comment.WILLIAM R.
Customer did not leave a comment.Desiree B.
Nothing, associates were so nice!!!ROBERT K.
The staff is friendly, knowledgeable, and courteous.MICHAEL JAMES M. | Overall Experience
Customer did not leave a comment.JANET C.
This was a normal uhaul center.Sarah T.
Customer did not leave a comment.BRODY B.
Waited over an hour to return equipment while employees did nothing. Horrible experience with lazy employees. Will never use this location again.Jose F.
Customer did not leave a comment.Josh H. | Overall Experience
ver friendly!ALEXANDER G.
Great help, good folks. Thanks all.Charles U.
Customer did not leave a comment.Erin O.
Again, people were fine but policy is terrible and hated the entire experience.Sydney F.
Customer did not leave a comment.stephanie L.
Customer did not leave a comment.Bennyroyce R.
It's not a problem of a specific location, but the whole U-Haul system: how can it assign return locations in a way that makes sense.ANDI W.
Went in for the installation and you didn't have the hitch. This was one of the worst examples of poor customer service I have ever been part of.Brad C.
All good, we were suprised by a bolt that was put in to.secure it closed. We had no tools and needed to find a store to by a wrench.Ruth M.
Customer did not leave a comment.Jennifer P.
The Employees was very helpful and I was very pleased with the service I received.Lewis P. | Overall Experience
Just keep on being great!christopher W.
Customer service was great.. Friendly staff, drop off fastken B.
Have the U-haul gas tank filled at full so that customers don't have to try and guess to exactly fill the gas tank to a specific marker (like 13/16 full in my case)Nathaniel G.
Customer did not leave a comment.MICHAEL M.
Awful experience, my reservation was changed to 20 miles away without a notification. I ended up paying for 40 extra miles. And started the move 1.5 later than planned which cost me as movers already arrived and I had to pay for extra time. Never again will I use uhal.Denis G.
The young lady was the manager was nasty to several people ahead of me,and managed to have something to tell meGREGORY H.
Very good customer service I good from Yahoo at the momentElias A.
Customer did not leave a comment.Audrey O.
Super quick and easyJOSEPH R.
Oh my, there is so much wrong with doing business with uhaul, it's a love hate. One day it's great, the next, the guy behind the counter couldn't give a - Yup, my truck was filthy this morning, and threats if I didn't bring it back clean, the zip tie on the hand truck had been cut so id have to pay for the rental of something that I didn't request. Only way that you can't change me for it is that I had to discover it. There's a word for it, sorry, I know that you must have a lot of bad customers and probably some that never bring back the rig, but don't take it out on the rest of usGalen H.
Shedrick and team are friendly and helpful. Appreciated their customer service on a stressful move.Nancy C.
Waited in line for 45 minutes to check out a trailer I had already reserved online. Not how I wanted to spend my moving day and put us on a slow start.Cameron C.
Fantastic experience! Highly recommend!JUAN C.
Customer did not leave a comment.ADRIAN A.
Customer did not leave a comment.Molly L.
Customer did not leave a comment.Michael O.
I will NEVER return to this location. The first person I dealt with, who appeared to be in charge in the morning was a rude, patronizing jackass. First, there wasn't any clear indication where to park my personal vehicle. The stalls I saw with regular cars were full and I found another stall with no cones and so I parked. I get this jackass saying I can't park there. I ignored him because I had a truck to pickup. He comes back inside and gets a serious attitude with me and I respond in kind. I look right at him and ask him where the hell should I park. He points to occupied stalls and then tells me I can park on the damn street and since its Rainier Ave, there isn't any street parking. This is one of those seriously WTF moments. Luckily, shortly after that a parking stall opened up and my friend moved my car. That said, my car was in a stall where it wasn't blocking anyone. But that was that idiot's excuse. I would be blocking their trucks. Well, since the trucks can go by behind me which is where they would be going anyway and they can't go into my side as either side of this stall was blocked off and in front of me was blocked as well, I wouldn't be blocking anyone. If ANYTHING, I would be blocked in. Then the long wait came inside because it was the rude guy and a new hire. I also noticed the new hire was getting talked to like complete crap. I'm surprised he maintained his composure. The new guy ends up helping us and luckily, my business was simple. Overall, the experience was completely lousy. That guy who was the rude jackass needs to get fired. I haven't seen someone treat customers so callously and his own co-workers the same way. If this location wants good reviews and business, I would suggest not treating customers and fellow employees like crap. You don't tell customers to park on the damn street when doing so puts your car directly and fully into a traffic lane. There is no side parking to speak of. Its lane-curb/sidewalk. I'm just in awe that moron suggested that. This location completely cares less about their customers. I would strongly recommend going anywhere else and avoid this location. Absolutely horrible.Steven B.
It was great. They're friendly and helpful. I use them regularly.Carolyn P.
Everything was good except a long wait for service. They just didn't have enough people working to handle all the customers. It was the same problem the last time I rented from there. Everything went good when I finally was served.ROBERT O.
The general manager at this location is AWESOME! Super friendly and fun to chat with. He helped get us exactly what we needed for the move after we realized we needed a bigger truck. In fact, everyone that we dealt with here from check in to check out was great. I'm glad this is my local uhaul and I'll be back anytime I need to do an in-town move.Krista P.
Customer did not leave a comment.Elizabeth B.
This was a bad experience. We had prepaid for boxes and did not get most of what we paid for. The service person had a paper with what was prepaid and was shorting the list. They didn't care about our experience. We were also told that if we didn't fold up the blankets we would be charged a cleaning fee! What?!?!? I paid you money for the use and I am not your maid service! This was a very bad experience and we won't be returning to uhaul in the future. There are other options which we will explore.Robert S.
Customer did not leave a comment.FRANK R.
I didn't love that I had to call Uhaul (and wait on hold for 20 minutes) hours after we dropped the truck because my reservation was still showing as â€œactiveâ€ on my account. I would encourage they process returns faster to not add extra moving stressCody T.
Excellent customer services. I will come back in the future.Elvin N.
Improve customer service and attitude of manager.Mike I.
I couldn't change my pick up time on the computer so I tried calling five different times and sat on phone line waiting a very long time with no answers. When I got to the location the clerk was joking on how they never answer the phones. That wasn't ok. I wasn't alone so I have a witness that also heard also and knew I had wasted a lot of wait time on the phone.RACHEL G.
Customer did not leave a comment.SABRINA L.
Customer did not leave a comment.MORGAN O.
This place has done a 180 from the last time I was there (couple years ago) manager is very involved with his staff and train while still getting the job done. It was very nice to see such a willingness to learn from his staff and everything moving at a fast pace. Really great crew and very friendly and constantly helping each other out to get customers in and out. Been a while since I have seen this. Great job to all this staff and mananger!!!ROBERT W.
Check out could have gone smoother by having my paperwork be understandable to the guy checking me out.Bahia R.
Customer did not leave a comment.Peter Z.
Poor service late check on.Domonqic Z.
Under staffed. Waited for half hour to get helpKENNETH P.
Customer did not leave a comment.Shashwat S.
When available, the staff have always been kind. I say "when available" because they always seem to be understaffed. I had to wait an HOUR in line before I was able to pick up my truck. One (1) individual was overseeing the check-in process on a Saturday morning! There were about a dozen or more in line. This was not only frustrating, but it delayed my move and had my hired help awaiting my arrival. I will likely reconsider where I rent my next truck.Kyle N.
Have more employees. Refund time lost in waiting line. Give more time for people to move from one place to another. Give proper care to trucks rented.Justo R.
Customer did not leave a comment.Michelle P.
Great vehicle, friendly staffJAMES ROBERT F.
Vehicle had an issue with ramp. Delayed move by approximately one hour. Staff were extremely helpful, understanding, and empathetic to issue. Owner appreciated feedback and said it would be handled urgently. Owner was kind, personable, and genuinely cared about the customer. Will be coming back to this uhaul!Albert Y.
I have to say that this location has the best and most helpful staff of any Uhaul location I've ever rented from. They were all very nice and very competent. I have already recommended them to other people.Jud C.
The young man who helped us when we picked up the trailer was exceptionally helt!James T.
The customer service was amazing!Samantha E.
Customer did not leave a comment.CHRIS ANTHONY C.
Thank you !ROBERTO G.
Customer did not leave a comment.John S.
Make sure great employees like Miguel Santiago are there.GREGORIO B.
Everything was great just had to wait a while for check in but I get it.JEFFRY D.
Such helpful personnel, so friendly and responsive. Always long lines at this location (like any location), please pay your staff more and have more staff working at one time so that they can continue to do their jobs excellently.Meghan S.
I can't find a single area where my experience could have been improved upon. The guy I got did both, the hook up and disconnect and was very fast, thorough and very friendly. This is my go-to U-Haul rental location. I've been renting U-Hauls since I was in College in the mid '80's and this is the fastest checking in as well as the fastest checking out. There are three U-Haul places closer to me but I'm still coming to this place henceforth.MATTHEW C.
Customer did not leave a comment.Flora F.
Customer did not leave a comment.AMANDA D.
Everything was great.jim C.
Was a nightmare. Completely understaffed. Heroin needles at the entrance. Waited for an hour to pick up a van that should have taken two minutes because only staff member decided to spend a FULL HOUR helping one guy connect a trailer, rather than service any of the people who showed up. Numerous people simply left. By the end there were like ten angry people with reservations waiting around. I tried to make a Penske reservation while I was waiting but it was too late. Will never visit this location again. Probably will never use UHaul again.Brendan S.
Drop off went smoothPAMELA CAROL D.
This location is best around Seattle, staff friendly and very helpful. Remember U-Haul of Rainier is the best - and if you need to go to another DO NOT GO TO SEA TAC STORE, really rude, unfriendly and unprofessional individuals working at this location...every single one of them!ROGER M.
All good. The right stuff at the right time. Thanks.STANLEY B.
Customer did not leave a comment.David P.
Customer did not leave a comment.Jeffrey C.
Miguel was very friendly and courteousJAMES R.
Renting this U-Haul was one of the most exhilarating experiences of my life. It was AT LEAST as good as any drug I've ever done, and probably better overall than sex.Mark P.
Every person who worked there was super friendly and helpful!Melissa G.
Shorten wait time on the phoneLi D.
Thank you uhaul and help handle my good care and I will use U-Haul box again in the futureJACOB H.
Customer did not leave a comment.DIONNE B.
Van was damaged with the plastic liner at the door entry curled up! Hard to load furniture. As I fell out of the van unloading at my show. I immediately returned to the Rainier Ave location to let Hernan know and I called in the damage. I returned the vehicle today at 6:45 am. I asked Hernan for a damage credit he said he would leave my account open but couldn't do a credit bc it was the managers day off. I confronted him bc he knew it was damaged and his name is on the contract. He called the manager and I returned at 11. I called the 1-800 phone number and talked to Kimberly and was told if the manger said he would give me a damage credit I would it need a claim. I was over my miles on the car and I owe for that. At 11 I returned and met w Shedrick he stated my van was not checked in and my rental was still open. 11:07 upon pulling up my rental He then then stated my rental was closed and refused to credit me the damaged van when he offered earlier! He said I would have to call in again! I called in again and talked to Crystal she gave me a claim number! She apologized on behalf of y manager. Shedrick acknowledged to my face he rented me a damaged van. Please clear this up! I have no idea what was charged on my visa. Extremely disappointed UHaul Rainier Ave. Quite shameful. Susan Plunkett 425-495-7057 Terrible rudeSUSAN P.
Jerome was super helpful! Thank you!Jeffrey B.
Customer did not leave a comment.Libby B.
Customer did not leave a comment.MELISSA R.
Very easy, stress free, helpful staff, new reverse cameras on the cargo vans are very handy!Ayumi T.
Customer did not leave a comment.Derek D.
Very excellent service from Miguel, Jerome, and a younger lady I talked with a bit at the Ranier U-Haul location in Seattle. My dad had just passed away recently and he had been in a wheelchair for the past 25 years and due to these circumstances I had a lot going on and Jerome said he would work with me. He got me moved into a few storage units and also worked with me on the late fees for my U-Haul as he said he understood where I was coming from with my Dad passing away. Excellent A++++ service I will recommend U-Haul to anyone I know that is moving and also be sure to recommend the U-Haul location on Ranier specifically to anyone looking to move around this area.Jacob M. | First Impressions
Customer did not leave a comment.Patrick D. | Overall Experience
Customer did not leave a comment.Iris H. | First Impressions
Customer did not leave a comment.Brian S. | Overall Experience
Shederrick was great!ronnisha s. | First Impressions
Customer did not leave a comment.Edward M. | First Impressions
They need to update their help desk. I called the location and the person on the phone told me the UBox hours were 9-8pm. I went there at 6:30. They told me the hours were 9-4. Extremely frustrating.Sachin A. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!