Customer Reviews for U-Haul Storage of U-City

1074 reviews

10304 E Sprague Ave   Spokane Valley, WA 99206

(509) 922-4465

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(509) 922-4465

10304 E Sprague Ave
Spokane Valley, WA 99206

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Billiejo H. 
Rating:
3.0

We. Had an issue and the guy was mean

MARK B. 
Rating:
2.0

We arrived 2 min after 7pm the agent ran to the door to lock it.

BURKE J. 
Rating:
5.0

The reps at the location were great!

TOMAS U. 
Rating:
5.0

Helpful staff. Only thing was only 2 drive in and had to wait to unload.

Ron j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thelma S. 
Rating:
5.0

Customer did not leave a comment.

daryl W. 
Rating:
3.0

Customer did not leave a comment.

EDMUND ALAN R. 
Rating:
5.0

Friendly employees. We were not expecting to be able to rent carport but then they mentioned one being available when we went to pick up. Glad we came to location!

ELLIE R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
1.0

They charged me for fuel. I put more gas in than it had when I started. I only drive about 30 miles I added 4 gallons of gas.

HOLLY BROOKE C. 
Rating:
2.0

Overcharged for gas after filling to recommended level.

ROBERT F. 
Rating:
5.0

Like everything, phone call wait time is an hour each time, that is approx 4 hours with 4 calls, I need to call now and putting it off because of the super long wait times.

PAMELA M. 
Rating:
5.0

I was treated well at this location . Reps. we're professional and courteous and both p/u and drop-off . Thanks Uhaul !

RENALDO B. 
Rating:
5.0

allow equipment drop offs to occur at one location, not multiple locations

James G. 
Rating:
5.0

Did a walk-in because I needed a van right away. No problem. I was on the road in 20 minutes. Great place to do business!

JAMES M. 
Rating:
3.0

Hiding charge on bringing the boxes back

Jerry B. 
Rating:
1.0

I deserved a truck a month and half ago and then the day I'm supposed to move you call me and say you don't have one really 😠🤬🤬🤬😫😠

KENNETH Y. 
Rating:
4.0

Had to drive 75 miles to get a rental we reserved 2 weeks in advance no fault of this location but overall disappointed with uhaul

RANDAL G. 
Rating:
4.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

Edward P.  |  First Impressions 
Rating:
5.0

Vans need work with door seals trucks get very load inside can.

SHAWN S. 
Rating:
5.0

Customer did not leave a comment.

JANICE N. 
Rating:
5.0

I will use you in the near future I'll be moving thank you bye Larry Johnson

LARRY J. 
Rating:
5.0

Customer did not leave a comment.

WALTER DON JR S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY LYNN P. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Call center was not so good, They said we couldn't make any changes at the uhaul location like type of tow vehicle. But they easily made the changes at that location and made it nice.

ANDREW T. 
Rating:
2.0

Got charged a 25$ cleaning fee when I dropped the truck of cleaner then when I picked it up , not to mention none of the employees were practicing covid safety protocol

JOSHUA J. 
Rating:
4.0

The second time we went to the storage area we tried three doors before we found one that would open up the code. When we push the call button no one answered.

dale h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan S. 
Rating:
5.0

I will go to THIS u-haul location for every drop off and pick up that I schedule. There have been 2 occasions that they could have really stuck it to me with fee's, but they didn't. I truly appreciate the customer service at this particular location. Thank you!

Jamie D. 
Rating:
5.0

Just keep up the awesome work...😊😊😊😊

JUSTIN V. 
Rating:
5.0

N/A

Tolome Roland A.  |  Overall Experience 
Rating:
5.0

Make return after hours easier for senior citizens who have trouble with cell phone apps.

WILLIAM DOUGLAS B. 
Rating:
5.0

This experience was a good one. We were satisfied with the convenience and cleanliness. The carts are incredibly helpful. We're grateful for the online check-in process because it was very time efficient. That's VERY important during a move.

Jennifer R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
3.0

I didn't appreciate that the insurance was not gone over and made clear that it would be a daily rate. Was charged for the 2nd extra day I did and billed the insurance and if I would have known I would have taken it off since we are on such a tight budget. Anyways walked away a little upset about that. Couldve been made clear om the receipt but it was not mentioned.

MELODY S. 
Rating:
5.0

—-

MILDRED ANN J. 
Rating:
5.0

No you guys are at the rate we're doing business

OWEN WADE R. 
Rating:
5.0

Truck was ready and waiting when we arrived. Doing the online check-in prior to pickup made for a quick process.

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

Leanne S. 
Rating:
5.0

We had difficulty adjusting exterior mirrors to safely see for changing lanes. We reported this when we returned vehicle. Everything else was great.

FRANK MASON A. 
Rating:
3.0

Customer did not leave a comment.

Pam C. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

DONNA L. 
Rating:
2.0

Customer did not leave a comment.

patrick M. 
Rating:
5.0

I don't know where to include this-but every person I felt with on the phone was beyond wonderful. John took my final call and he was helpful and guided me to a second option for dropping my trailer off-when the first location was closed. Demetri helped me change my reservation for an additional rental and though I can't remember her name-the first woman I spoke with was really kind and also set em at ease after I discovered I needed a tire change. I was so impressed by everyone and I will live with gratitude for how I was treated and be sure to pay it forward. Awesome experience with Uhaul.

Katherine H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Kammy Z. 
Rating:
5.0

It was quick and easy. You do your part and they will do their part.

Ronald W. 
Rating:
1.0

I had reserved a truck at the Pullman location and 2 days later a woman called and said the truck was no longer available. The next closest area was 50 miles away. For the inconvenience they gave me 100 free miles which was much appreciated, however, when I got to the location in Idaho the woman helping me was very unprofessional. Her children kept interrupting the transaction which I didn't mind at first but this combined with the lack of knowledge she seemed to exhibit during the whole transaction made my wait to get the truck an hour long. She had me call the other location 3 times because she was unable to figure out how to add the extra miles and when I finally asked her to speak to them she was very rude and dismissive of them. She called her supervisor on the phone as well and she is the one who ended up handling the transaction over the phone after an hour of time had been wasted. I understand these things take time but the information she needed did not warrant an hour wait especially when I was the only person there. I'm sure I will need uhaul in the future and won't let the one experience turn me away but it was just a very bizarre and frustrating first experience.

Gabrielle Z. 
Rating:
5.0

These people were extremely helpful and organized. Answered questions before I asked. This location is more service oriented than the store on east Sprague Ave. in Veradale.

Daniel W. 
Rating:
5.0

Awesome delivery but!

Patricia B. 
Rating:
5.0

Staff was friendly and efficient.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

LISA MICHELE G. 
Rating:
1.0

The workers didn't seem to want to be at work. Horrible customer service. Did not tell us anything that we need to do until the last minute. We had to walk back a forth bunch of times when they could of just told us what they needed in the first place.

MELANIE C. 
Rating:
5.0

Very helpful staff member, Dave.

KERRY G. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT J. 
Rating:
2.0

Listen to what their customers are telling them about their move NOT being an in town move.

JOCELYN MARIE B. 
Rating:
3.0

The truck was not out and ready when I got there, I had to find it in the lot and pull it out. The truck kept saying it had traction control issues even though it was driving ok. The gas was at 1/4 tank which was barely enough for my use of the truck. Overall I was disappointed as I have had many good experiences in the past

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH ANN M. 
Rating:
3.0

A better explanation of the rates prior to the rental being complete. I didn't know about the details of the charge per mile until I was asked to sign at the end.

EDITH B. 
Rating:
3.0

Customer did not leave a comment.

JEAN FRANCOIS M. 
Rating:
5.0

Smile

JOSHUA THOMAS H. 
Rating:
5.0

3rd time using this location and I have been very happy each time and will be back

DAVID FLEETWOOD J. 
Rating:
3.0

I was told I should be getting a receipt via email, I still haven't gotten it. Still have the full deposit rather than what is owed taken from my account. Hoping it's open tomorrow to call and figure it out. Other than that, it was good.

Brittney G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Staff is obviously well trained. From start to finish my transaction was handled efficiently and professionally

DOUGLAS R. 
Rating:
4.0

Customer did not leave a comment.

PETER L. 
Rating:
5.0

Manny was the savior of this experience. Our containers weren't even supposed to go to Spokane and he helped us anyway. Corporate U-haul is a terrible joke when it comes to handling your move. But manny saved the day. 5 stars- would recommend Spokane location!

SEAN D. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

OLIVER M. 
Rating:
4.0

This was not the first location in Spokane Valley that I stopped at. I originally stopped at 14505 E Sprague. There was a gentleman outside who told me where to park. He came back outside and advised me they could not take my truck back, I would have to go to another UHAUL. I was puzzled. They said their lot was full and could not take it back. (Lot was half full). They told me to call 1-800-Uhaul to find out where I could take it back. I advised them this was not my fault- why would I drive by Sandpoint ID where I could have returned this to come here and be accused of a "loss of asset" if I left it here. I was not happy with UHAUL ! I was on the phone for over an hour first with a representative who then told me I need to talk to a scheduler. I remained in that UHAUL lot until I got an answer. Eventually the scheduler set up a return to this location 10304 E Sprague. In all I lost an hour and a half to add to still a remaining long drive home. I was not impressed with the manager at 14505 E Sprague who just told me to take it to another UHAUL and didn't even offer to call for me. He said it was the initial gals fault in Lyle as she should have set the drop off location. I understand that now, I haven't rented a truck in 20 years so I believed what a UHAUL rep told me when I originally rented the truck. The final destination was fine, nice young man checked me in. To add insult to injury, he said I also had extra mileage so he was going to charge me for that. I could have blown my top (since it was UHAUL making me drive around to another drop off) I let it go. I hope that you make this right to me with a cost adjustment. I was assured of a $50+ credit by the scheduler .............. if I don't see it I will be calling as this was not a good UHAUL experience.

DANIEL P. 
Rating:
2.0

Well with UHAUL in general I never received copies or some kind of verification of the 5 different chat conversations I had. Then at the location they wanted to charge me $100.00 per day . I told them I went thru chat and was told to only bring in the$ 40.00 per day. Everytime I paid cash the next day the man would claim I hadn't. The person I paid in afternoon verified that but the fact I couldn't even though I demanded a receipt was ridiculous. Then trying to get someone who knew much of anything was a joke. I believe this location is scamming customers out of their hard earned cash during a pandemic which is even worse. I now have no choice but to report it to upper management/supervisor and the BBB. They even charged card under account when I paid them cash ...OUTRAGEOUS as a single mom of 5 I refuse to deal with thieves at this location.

Christina K. 
Rating:
5.0

Customer did not leave a comment.

ADAM W. 
Rating:
4.0

The person I dealt with when I first came in was nice, but at first didn't want to rent me the trailer I always get. I had to insist in order to get it. He was polite and did accommodate me however. When I dropped it off, the young lady I dealt with was very nice and friendly.

DAN V. 
Rating:
3.0

No tow hitch on the truck, charged for furniture pads without getting them.

CHRISTOPHER D. 
Rating:
5.0

This rental experience was very quick and efficient. I made my reservation on-line while standing in line at the store, and the trailer was ready and waiting for me! The gal at the counter took me to the trailer and hooked it up to our Ford Escape. It was such a quick and smooth experience!!! I don't know how it could have been better!

KAY ELLEN S. 
Rating:
5.0

Very friendly fast and thorough! Great Service!

Larry S. 
Rating:
1.0

It was 2PM on a Thursday afternoon and the place was closed!! This is just another example of how lame U-haul is!!!

Steven F. 
Rating:
5.0

Don't make any changes, this is the best location I have dealt with.

CHESTER L. 
Rating:
1.0

Customer did not leave a comment.

YVONNE R. 
Rating:
5.0

Customer did not leave a comment.

HENRY L. 
Rating:
3.0

You can tell they were short staffed. For a large location, they should have more staff helping 1 person.

DOREE S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

CURT DOUGLAS M. 
Rating:
1.0

The truck and dolly worked well for our needs. However, U-Haul‘s service level and policies are unsatisfactory. I checked out a truck at about 7:30 AM Saturday morning. I returned it by 7:17 PM on the same day. For some reason, on perhaps the busiest day of the week for a movers, this U-Haul location closes at 7 PM. I tried to follow instructions and use their app to check in my vehicle after hours but the app would not perform as it would not identify its own location. So I locked up the vehicle and put the keys in the box. If I had waited to turn it in the next morning while they were open, I would have had to have waited until 9 AM for when they opened. That would have put me past my 24 hour rental period. Long story short, I was charged $21.78 for an “After Hours Service Fee”. That's unacceptable.

RICHARD K. 
Rating:
5.0

Quick and easy process! Got our unit right away and started moving stuff in. The carts and freight elevator are super helpful!! Pretty easy move in!

Elizabeth W.  |  First Impressions 
Rating:
4.0

I will be renting a pickup again. I think it was a very good deal.

RICHARD H. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
3.0

Was made to fold all the blankets

ARCHIE M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
4.0

Customer did not leave a comment.

PETER L. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER K. 
Rating:
5.0

The after hours drop seems easy, but sometimes takes a long time for connectivity.

Rachelle W. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
2.0

The truck was covered in snow. The brake lights were covered with ice and snow. I had to clean the snow off before moving my expensive furniture in it. The gas tank had an air lock that wouldn't allow me to put gas in it. I tried to different gas stations. The guy that received my truck was an idiot. He was slow and dumb af. Do not use U-Haul ever.

Michael M. 
Rating:
5.0

I really like that you can drive in out of the weather, and there are carts to transport your stuff to your storage. First month free and free lock, what’s not to like.

Doug A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEROME A. 
Rating:
3.0

I was notified 36 hrs before my scheduled pick-up that I would have to drive 120 miles ( 240 miles round trip) to retrieve my rental... I find this very unsatisfactory ....

TERRY K. 
Rating:
5.0

Customer did not leave a comment.

Randle S. 
Rating:
4.0

Customer did not leave a comment.

Kevin R.  |  Overall Experience 
Rating:
5.0

My move in went very smoothly! The availability of rolling carts & the Mattress cart were so very helpful! The entire process was just as the U-Haul staff had described. I highly recommend this facility for all! The U-Haul truck was very clean & operayed efficiently. Thank you for relieving some of the pressures when moving by your customer service & facility advantages! Gail Walker

Gail W.  |  First Impressions 
Rating:
3.0

I was put next to someone who I guess works out of theirs, or something. Literally lines the walk way with their stuff, cant get a cart through. Why they were not put at the end of the row so they can use the corner and hall with the book end, where there are doors, and its the far corner no one uses it, except me to go around to get access. I don't know. I had to have an employee get me a cart from them as they were using it sit stuff on a record players, and when asked just moved it to a milk crate. Just lazy people who didn't want to return a cart for everyone.

natahn O.  |  First Impressions 
Rating:
2.0

This place is not ready for move in construction Equipment and people all over the place blocking the doors to get in my first month was supposed to be free I’ve paid for it the manager said it would be returned to me I still have not seen that when telling the manager we couldn’t find the storage place we had to ask construction workers how to get there and telling him that construction equipment was blocking the way he said yeah it’s challenging right now very dissatisfied with the service would not recommend this place to anyone don’t think that it’s ready for move-in

john l.  |  Online Move In 
Rating:
1.0

Rate this storage facility at U-City POOR. The Staff was nice and tried to be helpful but they were not trained in the U-Haul system to move in customers. It took a lot of phone calls to their Manager Adam to figure out how to admit us. We had to wait 3 hours for our pre-reserved storage unit. When we finally were in the system and signed the contracts and got our access code to the storage facility, the entire system was down and we could not get in. More phone calls to the Manager Adam. It took another hour to get access. By this time we were tired and still had an entire Truck to unload. We did not know the storage units were under ground and have to use an elevator to get to it. This is so messed up. By this time it is after hours. We even tried to see if we could get another storage facility somewhere else, but all of the other places were closed by this time and it is Saturday night. No places are open on Sunday. So we endured the torture of unloading the truck and using a small dolly provide by U-Haul to get all of our stuff moved in. This took way to long. And to top it all off, when we were done which was late into the night, the security system went down again and we could not get out of this facility. Phone calls to U-Haul go unanswered. You cannot get a live person and their emergency call button did not work. Their secure garage doors to get out are 20 feet high. Luckily we had a ladder that we put in storage and was able to use it to climb up and pull the latch release so we could lift the door to get out. I do not see how U-Haul thinks these storage units are going to work with only 2 bays to drive into and then move/haul in an elevator underground. It takes 3 times as long to move in and IF their system goes down you are either locked out and worse, locked in and cannot get out. If I would have known this facility was set up this way we would have paid for storage elsewhere. I can see why they are advertising one month free. We will be moving out ASAP...after we get rested up. This is the worst moving experience we have ever had. And to find out this facility has only been open for a couple days and no training for the employees, plus a poor system with a lot of bugs to work out. This is not how this was advertised on line. We do not recommend this Storage Facility.

Scott A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD H.  |  First Impressions 
Rating:
5.0

All went well.

JEFF D.  |  Overall Experience 
Rating:
4.0

We were impressed with the lady drivers that helped us with the u-pack pods. We have two very difficult access driveways and they did a very skilled job in managing the pods for us. THANKS!

john k.  |  Overall Experience 
Rating:
5.0

I actually used the Coeur d’Alene Idaho location! The Ubox I rented was a life saver! I have told everyone about it!

Kyra B.  |  Overall Experience 
Rating:
4.0

My things were not at this facility.

ronessha b.  |  Overall Experience 
Rating:
3.0

Pods were late. But staff was friendly and helpful.

Danielle F.  |  Overall Experience 
Rating:
1.0

when we first got the uhaul, they didn’t have one available for us to pick up and the man was not helpful. When they dropped it off it was hours late and they didn’t know where it was. Terrible!!!

Courtney S.  |  Overall Experience 
Rating:
5.0

I am Happy

jim b.  |  Overall Experience 
Rating:
5.0

Thank you for your excellent service!

Oleg L.  |  Overall Experience 
Rating:
5.0

Great job

JEREMY H.  |  Overall Experience 
Rating:
3.0

could have more people be versed in different areas.

Natasha B.  |  Overall Experience 
Rating:
4.0

U-box crates are a bit flimsy and poorly constructed

Daniel S.  |  Overall Experience 
Rating:
2.0

The actual delivery of my box was great. The delivery person was friendly and on time. My customer service experience with calling to get confirmation from this location was not good and confusing.

Kyle J.  |  Overall Experience 
Rating:
2.0

Communications are TERRIBLE. Your people LIE. You have NEVER called back on anything. Will NEVER use you again if I can help it. PERIOD!!!

Lawrence S.  |  Overall Experience 
Rating:
2.0

Delivered U-Boxes with hinges open, locks broken, and door still bolted. Booked a truck reservation instead of moving help. Prepped trailer 3+ hours late. Steve on the phone helpful, but overall: bad.

Tamir B.  |  Overall Experience 
Rating:
2.0

They damaged and lost our stuff

Eden P.  |  Overall Experience 
Rating:
2.0

Worst moving company ever

Eden P.  |  Overall Experience 
Rating:
1.0

Horrible experience

Eden P.  |  Overall Experience 
Rating:
1.0

Choosing UHaul got our move was a terrible experience. Nothing was done correctly. We were blackmailed with another $2000!for them to release our stuff.

Eden P.  |  Overall Experience 
Rating:
4.0

Need to replace outside key drop box. The opening slit is too small to drop thick keys.

minseob k.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff. Easy to work with.

Lyle K.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly

philip k.  |  Overall Experience 
No reviews have been submitted for this location.

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