Customer Reviews for U-Haul Storage of U-City

Rating:

2.0

The service was night and day between the first location (the one on Sunset Hill) and the last location (U-City) Every person I came in contact with at the last location whether it was on the phone or in person, including the manager was surly, seemed to be tired or “put out”.

Rating:

5.0

Great Drop Off Location.

Rating:

3.0

More help at the front countet

Rating:

2.0

First time used this place, showed up to pick up reserved truck waited over a half an hour to be helped. After that it was ok. Second time used app almost as long to get through it. Finally got key and get going to find 2 tires are low. I mean I get cars ready for customers all day it isn't difficult to air up a low tire. And after dealing with having to retake pics over and over before we could get going they didn't even adjust the return time to match when we finally got to get going so my 2 hour rental became a hour and 15 minute rental with no adjustment in price either. So was rushed beyond belief. Let's just say unless there are no other options there won't be a third time. Sorry uhaul you lost this customer.

Rating:

2.0

Customer service was poor and rude.

Rating:

3.0

No paper receipt, no instructions on disabling the tow feature to save fuel. Distracted individual (manager?) helping everyone. She clearly needs assistance.

Rating:

3.0

The staff were a lil rude when I was trying to move out but ayye it is what it is....

Rating:

5.0

Everything went well. In fact, Jessica, the GM, went above and beyond. I was very pleased and thankful.

Rating:

5.0

I thought the 24/7 pick up option was very annoying and the fact that i had to have y'all call me, my husband, and my mom to have enough authorized users was really dumb. Like you're a moving company why are you afraid of out of state licenses? What is my mom who doesn't live here gonna do lol. Anyways. Stupid policy that wasted an hour of our day and was very frustrating.

Rating:

4.0

Jess was excellent to work with!! Thank you so much from all the parents at university high school!

Rating:

4.0

Overall it was a pleasant experience. Started out a little rocky as we had to wait around a half hour to get out reserved truck and trailer, but that wasn't necessarily the attendant(, he was helping other customers. Just thought there could have been a little more effort put into speeding things up. Other then that it was really good. Staff was friendly equipment was in good condition. Would definitely recommend to anyone that was looking into truck or trailer rent.

Rating:

5.0

Excellent service.

Rating:

5.0

They were super friendly and helpful

Rating:

4.0

I had great experiences with both of the associates who assisted me today, check in and return. Both were friendly, helpful, and patient with a stressed-out mover. It was appreciated. Thank you!!

Rating:

5.0

Excellent customer service.

Rating:

3.0

The truck had no heat. It was hard to see when it's snowing outside. I froze my butt off the whole time. Was not enjoyable.

Rating:

4.0

Everything was great no improvement needed.

Rating:

4.0

This is a nice clean location with great hours of operation.

Rating:

5.0

Great customer service

Rating:

5.0

4hr max instillation 😁

Rating:

5.0

Very friendly very helpful very quick and very smart staff

Rating:

5.0

All was great.

Rating:

5.0

I accidentally didn't lo k mu storage properly and the staff locked it for me great staff security and great trouble shooting I advise anyone to go store your valuables with them A1 too notch

Rating:

4.0

Great, no problems clean and affordable, pretty secure, more than enough carts available for loading boxes as well as spacious elevators & isles for ease of moving.

Rating:

5.0

Very professional

Rating:

5.0

The young lady that helped me was very good. She was very professional and did an excellent job. Didn't get her name, but records should show who she was.

Rating:

5.0

I highly recommend this U-Haul location. I got excellent service. Thank you.

Rating:

3.0

We were very frustrated that the guy helping us was very cold and unfriendly. Also, any time we needed help, we had to wait a fairly long time to speak to anyone. Another frustration was when we moved out, they had just charged us 70 just about a week before that and we got no credit for the 3 weeks left of what we paid for. It's really sad because the facility itself is very clean and secure, but the way we were treated would make me not recommend it to anyone.

Rating:

5.0

Excellent and helpful staff.

Rating:

4.0

Jess brooks was and is amazing. You got yourself a really great customer service person right there. You better keep her!

Rating:

5.0

Always fast and efficient people there.

Rating:

1.0

Frozen shut back door on U-Haul. Pick up and drop off location was not what asked for! Poor customer service from Jessica very rude and argumentative! Will not use U-Haul again.

Rating:

2.0

Attendant was rude and condescending, made me feel stupid for returning equipment early.

Rating:

5.0

Very nice and helpful!

Rating:

4.0

I think customers should know in advance that if they overfill the gas that they will not be reimbursed. It was frustrating, I filled the gas a quarter tank over and I could not understand why a successful corporation like uhaul could not afford to reimburse me back for supplying them with extra gas. I think it would provide a better experience if the customers were treated more personably.

Rating:

5.0

Very accommodating attendance for the whole move

Rating:

5.0

Jay from the U-Haul location at 1710 N Wilbur Rd, is just fantastic! I mean what a great employee and over all great person. I experienced by far the best customer service in my 43 years on earth. He was understanding and cared about my needs. I give Jay a 50 from a scale of 1 to 10. I will definitely always recommend his location and utilize his services for years to come. Awesome person! Cannot say enough about him. Thank you Jay!

Rating:

5.0

Nothing

Rating:

3.0

We were given none of the equipment we tried to rent because it was unavailable. The dozen furniture pads that we rented were not in the trailer when we arrived at our location. (Thankfully we were told we'd be refunded for that as we didn't have them to use). The wait time for getting the trailer took a long time, even with doing the pre-check-in process online.

Rating:

5.0

Nothing it was amazing

Rating:

3.0

I went there with a car load of stuff to store , got into building ok, loaded up the carts provided with the things in my car found my unit finally with a lock already on it as though someone already was using it so I called the 1-800 number due to the fact that you were already closed after hours and that lady had no idea what to do she was so not helpful in any which way or form she had no idea what to do in any which way the only thing she did do was sit on the phone with me the whole time while I tried to figure out what the heck a lock was already doing on my storage number anyways I'm going to figure that all out today when I go into the office during office hours see if we can get fixed.

Rating:

5.0

The facility and rental was a great experience, but returning the vehicle by using the U-Haul website was incredibly frustrating - it's a shame I can't rate the drop-off process separately, because mobile drop-off deserves one star. Buggy and poorly implemented.

Rating:

5.0

I paid for moving pads, but ended up not using them and never opened the bag… asked for a refund, told me they couldn't process it when I dropped trailer off

Rating:

5.0

The staff here is great!! Always on top of it. I will continue to use this location.

Rating:

4.0

U-Haul got it all figured out, they don't need my options on how to improve any aspect of their operations. However my experience at my local branch is usually pretty good, an occasional hick up but nothing to get upset about. The people there are usually pretty friendly and accommodating and the equipment is fine for my needs. Thanks U-Haul,

Rating:

3.0

i got there 20 min before closing. went thru the whole ordeal of getting a unit, only to have to re do the entire process all over again. apparently, someone was training and was in the wrong screen or something i don't know, I'm just a paying customer. Any way, got done and went to go enter the unit, put in my code, and my access denied. got in touch with the manager as she was walking out the door to finally go home, and she went back in for a few, came back out and said,. "give it a couple minutes” it should work now. waited for 15 min. went to try to enter, and access denied again. As of right now, I have yet to get access to my unit. guess ill try again tomorrow....

Rating:

4.0

I picked up 2 - 26ft trucks for a relocation from Spokane, WA to Kennewick, WA. When we picked up the trucks, neither truck had enough gas in the tank. One was at a quarter tank and one was right under a half tank. Before we even started, we had to fill up the tanks, not knowing what we would actually use. I know you bill customers for not returning trucks with the same amount of fuel there was when they picked up the trucks. Why isn't that fee being put into the tanks? I shouldn't have to buy fuel to start my move. Needless to say, I returned the trucks with significantly more fuel than when I picked them up. I understand you may not want all your trucks sitting out there full of gas, but you knew when I was picking up the trucks. With fuel prices where they are, I spent around $100 more than I should have. They should have been filled up and parked right out front and ready. Instead, I had to walk all around the lot, in the cold, looking for my trucks. I have rented quite a few trucks from uhaul over the years. I have never had to fuel up at the time of pick up. The trucks were great, your people were pretty good, but there is some lacking in some detail work to improve the customer experience.

Rating:

5.0

Customer service is always top-notch with you guys never once had an issue

Rating:

5.0

Was not aware that the 26 ft trucks had such a short ramp. Would not rent again with the shorter ramp I feel it was dangerous.

Rating:

5.0

The staff at u-city U-Haul was amazing! He was very helpful however the staff at east town uhaul was on a power trip very disrespectful and rude. I wouldn't recommend anyone dealing with them.

Rating:

4.0

Dropped at night. Took a fall due to the ice so that the reason for not excellent

Rating:

5.0

Adam is the best!!!

Rating:

5.0

Very friendly and efficient

Rating:

3.0

It was a hassle to even pick up the toy dolly to begin with. Call and make arrangements to drop off with scheduling department and get to the location and told we can't and it would cost us more if we did. No mention of loading the truck before we pick up the car dolly. No one in Billings knows about the pre tow inspection for the vehicle. The trailer plug for the lights on the trailer come undone half through the trip and lost the light to the trailer. Not one customer 6rep was very helpful through out the whole process. Can't pick up truck the day we reserved it for. Have to reschedule then told we would have to reschedule again.

Rating:

5.0

Quick, easy, and very friendly and professional crew

Rating:

4.0

Everything was great except I asked for packing blankets a week ahead when I reserved the truck and they were out of them when I went to pick up the truck. I didn't realize that asking for them spires not reserve them.

Rating:

5.0

Mark Leonette was fantastic. He made the entire process pleasant and seamless. Very friendly and positive energy all around. He turned a stressful day into a very pleasant one.

Rating:

2.0

The guys were all outside, had me stop in a certain spot to drop off the trailer and all went inside at that moment and locked the doors as it was to close to 5pm, quitting time, and didn't say a word to me when they walked off. I unhooked, dropped the trailer, and drove off. As soon as I got a decent distance away, they all came BACK OUTSIDE, and I lost sight of the employees. NEVER AGAIN!

Rating:

2.0

Doors were locked before closing time. Dropped off truck a few minutes before close (yes we know that isn't necessarily fair for the worker but with the road conditions it got that late) but still had to do online check out because rep would not acknowledge us outside. Parking lot was also not kept up with on snow and slush and it was like walking through a lake to get to the door

Rating:

4.0

I appreciated the fact that i was able o drivre in out of the winter weather and get my things loaded into my car.

Rating:

5.0

Adam was really wonderful to us and really helpful in such a stressful move he made the end of it come together for us by taking our truck and trailer in at his location he really may have saved our lives because there was a heavy snowstorm and I dont think we could have made it through with the truck. The stress was so intense that when he told us we could leave the truck with him for no extra charge i got tears in my eyes because we really did everything we could to get the truck back safe and the last part of unloading was the hardest for us with two tiny babies and a toddler . It felt like he was the best one that could have been there for us, truly a great person all together . Thank you Adam

Rating:

4.0

We had a last minute change in location. Whoever made the change, did not inform this location we were coming. Thus, the truck and the rented contents were not ready for us. The person helping was not very happy about it. He did warm up to us after awhile.

Rating:

1.0

I showed up for my appointment and no one was at the counter. I waited 25 minutes for someone to help me.

Rating:

3.0

I drive exactly 25 miles, put $10 in the tank, and you guys still tried to charge me for fuel. Disappointing.

Rating:

3.0

Everything was fine until I received a call at 11:30am the day after we returned our rental inquiring as to why we hadn't returned it…. I was definitely taken by surprise that your location had no idea we returned it… even though we did it In person with a representative of your store. I hope you got it all cleared up…

Rating:

3.0

The guy who checked me out was great. The guy outside who had a fucking attitude and got pissed because I was waiting behind another cock-eyed parked truck was a dick. He made some gestures to me and essentially told me to drive over the curb while towing your trailer, so I did, then I unhooked it myself, dropped it in the lot and went inside to check out. I don't need the attitude. If the guy is pissed, he should be pissed at the person who parked the truck cock-eyed and was blocking the entrance, not me, I didn't do shit. I will never use this location again.

Rating:

5.0

Polite and friendly

Rating:

5.0

The storage area was clean, secure, and climate controlled. Billing is done electronically and was easy to manage. Covered area for unload and load is really nice too. Great place to store your stuff!

Rating:

5.0

You guys went above and beyond. I can't thank you enough U-City Uhaul. Hands down the best in town.

Rating:

3.0

Was supposed to get first month of unit free and also $50 as where I had a unit reserved didn't have one available.

Rating:

5.0

I liked the customer service at this location

Rating:

5.0

Wonderful place, very helpful at all times.

Rating:

3.0

Forced move from other location. Then I get this email request. NOBODY followed up. I don’t know my unit number, my access code, the billing cycle, if/when my keys can be picked up. Literally nothing. Blind hope and faith that my items are secure, unbroken, and fully accounted for.

Rating:

2.0

There was a VERY loud alarm going off in the facility that started after we were partially done unloading our things into our unit. Another person was there doing the same when we arrived and he stated that it happens all the time and that he asked that day if the employees could do anything about it. They told him that they couldn’t. Honestly, my husband and I discussed purchasing ear plugs for when we have to go to the unit because we’re concerned about damage to our hearing with that kind of alarm blaring in a metal and concrete building. It was a horrible and stressful experience, and I’ve never had that kind of thing happen at an indoor storage facility. Why aren’t staff trained on how to disarm the alarm?

Rating:

2.0

Unknown I do not know where my furniture was taken.

Rating:

5.0

U-haul has been very friendly and always helpful. The only thing I could suggest is that next time you have to use a moving company you will make sure they are professional because fighting with each other and slamming my things around is not very friendly.

Rating:

5.0

U-Haul is consistently excellent

Rating:

3.0

It is impossible to reach anyone by phone. I tried calling many times over several days and kept getting sent to regional. I was even on hold one time and walked in and the guy was just there sitting on his cell phone. The phone was not even ringing.

Rating:

4.0

Consistently great staff at U-Haul 👌

Rating:

1.0

WAY WAY WAY to expensive will buy my own cargo trailer before using u haul again.

Rating:

5.0

I love the U-City facility everyone is amazing and it’s always clean. And I love the fact that they always walk around and check on things/ people. The staff here is 100% amazing. I have never had an issue there. They are always available when needed. It’s a great place to be. I am happy that I can put my trust into my belongings being here.

Rating:

5.0

Trevor was very helpful and knew his stuff.

Rating:

5.0

The manager, Adam Wagner, was so great to work with!

Rating:

5.0

The staff has always friendly and knowledgeable. The staff even went as far as let me keep the 26ft truck I ordered on the lot because the guys who were to load it move out didn't have their act together. Thank you very much Adam and Nick.

Rating:

5.0

Nick was rude and it very helpful when asking about move in process and setup, once done with him every was smooth. Nice facilities, easy move in.

Rating:

5.0

Everyone I can into contact with was helpful and answered my questions. It was helped to walk through the different areas of the location and have a map of where my unit will be. It was helpful to have the person working with me explain the different types of storage sizes, in addition to seeing the visually set up example on the sales floor.

Rating:

5.0

Great people

Rating:

3.0

My unit storage is open it covered the with big open net, like the fence..

Rating:

5.0

Great first impression! Very quick and easy rental process, with helpful and friendly staff. I appreciate the access points, loading area, security and cleanliness of the facility.

Rating:

4.0

Thanks

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

The staff here are very professional, courteous, and helpful! Awesome team.

Rating:

2.0

I wish that my entire life wasn't taken away from me like it was I needed help just with the payments I just couldn't make the entire payment due to me having covid and missing work then losing my apt and car sadly right after I had covid so did my 2 children then everybody around us so I was constantly out quarantini that was everything I had left of my life now its also gone I couldn't be more sad and disappointed nothing truly is worth working for and giving your all because of an illness that is world wide still able to make it impossible for people to understand and work with you.

Rating:

5.0

Was happy to find this location close to my house

Rating:

5.0

No ratings yet

Rating:

5.0

The only problem if you ever have to contact that local storage location you can't it just automatically goes to the u-haul world wide call center. No personal local service really sucks!

Rating:

5.0

All good exxept we wanted to get storage fter someone leaves the office hours time to get our storage and get our stuff loaded in facility but guess someone has to give key in person and so that set us back some. Other than that the facility is great.