Customer Reviews for U-Haul Storage of U-City

1,404 reviews

10304 E Sprague Ave   Spokane Valley, WA 99206

(509) 922-4465

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(509) 922-4465

10304 E Sprague Ave
Spokane Valley, WA 99206

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Johanna H.  |  First Impressions 
Rating:
5.0

The truck was mosty clean and in good repair (inside of windshield was dirty and could not see thru the sun glare until I cleaned it. The right front wheel was out of balance or other defect. This front wheel vibrated, starting at about 40 mph, so I did not notice this issue until the truck was loaded and on the highway to my destination). The vibration increased as the speed increased, and it pulled HARD to the right as weel. The driving experience was fatiguing and very unpleasant..

KERRY ALVIN S. 
Rating:
2.0

I was told my license was not valid. I have rented from uhaul several times in the last couple of years with no issues ever. We used my Son's license then had to provide several local contacts names and numbers. Never have I done this with uhaul ever, even in Alaska. I do realize it was the system asking this but still an inconvenience. When checking the trailer out I didn't feel well and the person at the counter stopped a few times to take a bite of his lunch, the smell any other time would have been great. Not the best customer service experience. The return was great

LOREN S. 
Rating:
5.0

Customer did not leave a comment.

Lori O. 
Rating:
5.0

This location is always pleasant to do business with !!!

KERRY ANN F. 
Rating:
5.0

The personnel on site were very professional and know there product very well! I will always go to this location for my truck rental needs.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Diana C. 
Rating:
5.0

Customer did not leave a comment.

MARCELO O. 
Rating:
5.0

So many things came broke. An the box looked a mess it was nailed more times an tons of stuff was tossed around

Sara I. 
Rating:
1.0

When my wife returned the truck it had a couple pieces of cardboard that needed to be thrown away and the gas tank needed to be at 3/4 tank and it was a little under. The person that helped return the truck was so rude and un professional he almost made her cry. She walked home (which was only 2 blocks) and the uhaul employee made her carry the cardboard away because he would not let her throw it away there? Than told her he was going to charge her for a full tank of gas and cleaning fee for the cardboard. We do not care about the money portion for the cleaning and gas as it is expected. But don't be rude and un professional because u have to do your job? Better customer service and or training for your employees to not run your customers off crying.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Shannon K.  |  First Impressions 
Rating:
5.0

No ratings yet

MARLEEN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Spencer R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAUREN MARIE H. 
Rating:
2.0

When I got there there was equipment in front of the drop off and the worker there was pissed because I wanted to pull in- They picked up equipment and hurled it next to me, complained he already worked 80 hr this week.

BRUCE R. 
Rating:
5.0

Customer did not leave a comment.

JORDAN S. 
Rating:
5.0

Customer did not leave a comment.

KATIE E. 
Rating:
5.0

The truck rental was an easy process. Great price. I highly recommend using u-haul to hire a couple movers to help load and unload the truck. The movers were a great help with moving the heavy stuff, on-time and super affordable.

JOSHUA M. 
Rating:
5.0

Customer did not leave a comment.

gary Z. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

Sudheer P. 
Rating:
4.0

Customer did not leave a comment.

Darby G. 
Rating:
4.0

Quick, friendly return, efficient

kent H. 
Rating:
5.0

David was super helpful and very friendly

TRAVIS Z. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

Teresa H.  |  Online Move In 
Rating:
3.0

Two things - first, improve internal communication within Uhaul. My Ubox was essentially lost for over two weeks and the local office in Charlotte could not get a response from corporate. Horrible. Secondly - figure your 800# customer service line out. Hold times were 20 mins plus and most of the time the rep was not able to help. No fault of theirs, just the system and process flow. Low quality.

GREGORY N. 
Rating:
5.0

The only problem if you ever have to contact that local storage location you can't it just automatically goes to the u-haul world wide call center. No personal local service really sucks!

Hollie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLARK N. 
Rating:
5.0

This location has been helping me with trailers, storage, and truck in the moving I have done for the last year. Thank you for all the help Marilyn Brakke

MARILYN ANN B. 
Rating:
5.0

Thank You for the great friendly service and for installing the trailers with a new, much improved, safer and easier to use trailer hitch. ... May I also add, it was nice to hear that You adopted and applied a policy of Your Extra concern for your employees, as to Their exposure to extreme Hot and Cold weather conditions, limiting the time they have to be out in it, so they don't suffer any bodily harm or dangerous fatigue. Very thoughtful 👏.

JOHN D. 
Rating:
5.0

The drop off driver Angie was wonderful she went out of her way to make sure that I was happy. She is frigen AWESOME!!

Teresa Z. 
Rating:
5.0

Excellent customer service. Quick turn around and a very knowledgeable young man. Will come back here for future rental needs!

DOUGLAS H. 
Rating:
2.0

Understaffed. Waited excessively long to pickup and drop.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
1.0

The place that rented the truck wanted to kill us. The brakes went all the way to the floor coming down the mountain pass.

DANIEL THOMAS G. 
Rating:
4.0

One small problem with getting the loaded box picked up on Coeur d'Alene. They called on Sunday to confirm the pickup for Monday, but then it didn't get put on the schedule. Box was not picked up on Monday and had to wait until Tuesday for pickup. This delayed departing ID by a day.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

ELLIE W. 
Rating:
5.0

Customer did not leave a comment.

JERRY P. 
Rating:
5.0

All good exxept we wanted to get storage fter someone leaves the office hours time to get our storage and get our stuff loaded in facility but guess someone has to give key in person and so that set us back some. Other than that the facility is great.

ANGELA C.  |  First Impressions 
Rating:
5.0

This was absolutely perfect!

PAMELA S. 
Rating:
5.0

Customer did not leave a comment.

April M.  |  Overall Experience 
Rating:
4.0

I never did figure out how to turn the radio on. It was not intuitively obvious. 7 hours driving by myself would have been better with the radio. Might be a good customer service to leave the radio on a local station and turned on at a low volume. Even us old folks can figure out how to turn it down or change stations if it is already on

John D. 
Rating:
5.0

Adam Wagner is a great manager. I got to see him several times as my son used to work at this facility. Gave me advice on what my vehicle needed for a tow hitch and bike rake. (Due to a medical condition I no longer drive.)

AVIS B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darrell C. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
4.0

The guys helping at equipment check in this morning was very helpful.

PAUL R. 
Rating:
5.0

Overall good experience. Have had a lot of interaction with Uhaul the last 4 months and the main problem I experienced was in communication. A lot of time waiting on hold for a operator. Most of them were great, especially Isaiah. Would be great to have direct lines to local offices. This could stop problems like those I had with the Wichita Falls location.

BRIAN B. 
Rating:
2.0

The Uhaul truck needed front end work. The carrier bearing was also worn out and it vibrated extremely bad the entire trip from Idaho to Texas. It was horrible. The back tires were worn out and we had to call and get them replaced in Billings Montana because they were unsafe to drive on. I ended up staying awake until 3 am to get them replaced at the hotel parking lot. I was so glad to get to Texas and turn that Uhaul back in. The first day of driving it vibrated so bad my eyes started watering and I could barely see. It was such a horrible experience.

COREY S. 
Rating:
2.0

It was too many furniture pads. And while our stuff arrived in the time guaranteed, it really seemed a ridiculously long wait. The boxes left my Spokane house on 9/26, and did not arrive at my AZ house until 10/17. That's a really long time to go without any furniture, and only a little camping equipment. My back is killing me from the inflatable mattress. And further, I was told our boxes would be delivered between noon and 2pm on the 17th. But it was well after 3pm. I had to take the day off special To be able to help unload. Lost almost an entire day because of the very late arrival. Came away with injuries from having to rush to empty the boxes, and lost more work just to recover from it. Overall, I'm not that happy. Our stuff arrived intact because I'm awesome at packing and loading. I would not recommend this option for moving to anyone.

KATHRYN W. 
Rating:
2.0

BE ON TIME. PODS ARRIVED ONE DAY LATE, AND HAD TO RESCHEDULE PACKERS. VERY STRESSFUL FOR ME

bj K. 
Rating:
5.0

N/A

TOLOME A. 
Rating:
4.0

Communication on the Spokane Washington end and corporately was very difficult. No one in Spokane ever picked up the phone, so EVERY call cost me 20-40 minutes on hold. And there was a lot of confusion about shipping both of my crates.

Karolyn D. 
Rating:
3.0

Customer did not leave a comment.

THADDAEUS D. 
Rating:
5.0

Customer did not leave a comment.

Mysti S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATASHA C. 
Rating:
5.0

Customer did not leave a comment.

REGINO V. 
Rating:
4.0

Customer did not leave a comment.

elena D. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B.  |  First Impressions 
Rating:
4.0

We had the same service tech at check out and check out. And he should be considered an asset to U-Haul. Great young man. Very friendly. Very professional. Very helpful. We rent a lot of uhual for property management as land lords. Most tech his par. This bull guy was above and beyond. A lot of energy and kindness. I hope this review makes it back to him. He even remembered us on drop off.

Donald B. 
Rating:
5.0

Was Great working with these employees at this location. One less stressful moving experience thanks to them.

WILLIAM JOHN V. 
Rating:
5.0

The free month storage after our 1700 mile move was very, very helpful in getting into our new home.

JAMES H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUSTIN B. 
Rating:
3.0

Customer did not leave a comment.

Nathaniel S. 
Rating:
4.0

Do away with the computer answering machine and improve the web site so you can determine how much a rental is going to cost per day before making a reservation.

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

CINDY O. 
Rating:
5.0

Fast friendly courteous service give these cowboys a gold star Steve

STEVEN RAY B. 
Rating:
5.0

Had a pigtail for my RV that was wired wrong, so the trailer lights weren't working. They helped get it corrected quickly and get me on my way!

GEORGE C. 
Rating:
4.0

Customer did not leave a comment.

Kody R. 
Rating:
2.0

I have used Uhaul so many times in my life, this is the WORST experience I have ever had. 1st the attendant at time of pickup was a bit rude. Normally the truck is brought up and a damage walk around is done. I had to go to the back lot to get the truck myself, and charges were not explained. He did not verify the gas or mileage. Threw the dolly in and just walked away. I have used the location on 14000 block of East Sprague and they always go above and beyond customer service. 2nd the in town price is $19.95 and advertised on the truck but it cost me $165 ??? I did go over 25 miles on mileage, had dropped off with more gas in then what I started with. There is definitely false advertising, and is sad to see Uhaul resorting to this, it's really a shame. Now Covid can not be used as an excuse as I moved with Uhaul from Oregon to Spokane Washington in April 2020 renting twice for two in town moves and was not charged as much as this experience. Will I use Uhaul again “yes” but I will go an extra two miles to get excellent customer service and will never use this location again.

Karen R. 
Rating:
5.0

Storage was fine, but had a real problem with renting a vehicle. Booked about 3 weeks in advance; rechecked 2 days before pick-up and was confirmed; then the day before scheduling moved my 3 week old reservation to miles away which I could not manage. Probably will reconsider before i ever book with U-Haul again.

Ron j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Everything was great

ARTHUR J. 
Rating:
3.0

Customer did not leave a comment.

DENNIS P. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

This experience was pretty good. We didn't have a lot of stuff, so the U-Box concept was ideal. I believe the fiberglass container was superior to the plywood container, so that was another plus.

William M. 
Rating:
4.0

The self check app should include a disclosure that it takes 15 minutes to load and is not that user friendly.

Ronda P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
3.0

Left the facility and took a picture of the gas gauge, returned the vehicle with the same (just above 3/4 of a tank) gas, and the returning agent argued with me about it not being full enough because he had marked down 7/8 on the sheet, but wouldn't listen to me that I had picture proof and was charged an additional fee.

DEREK H. 
Rating:
5.0

The guys at this location and at the time of my rental were great... i rent trailers on a reg to go riding my atv's... the last 2 times ive rented trailers from these guys they have allways been right there and are very happy to help... i cant remember the guys name i kno it starts with the letter "c"... he is great needs to be reconized for his hard work....

NICHOLAS B. 
Rating:
5.0

Customer did not leave a comment.

TERRI O. 
Rating:
1.0

Delivery of Uboxes is BEYOND bad. Uhaul failed to deliver my items TWICE when agreeing on dates, uhaul just doesnt show up. When they finally showed up, they brought only 6 out of 9 boxes and I had to go pick up the rest myself. They stated they called me and I didn't confirm the reservation so they just cancel my appointment - THEY NEVER CALLED. I'm tired of Uhaul's lies, this company is a hot trash dumpster fire and deserves to go bankrupt for how poorly they operate and blame their customers for their own mess.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

CURTIS T. 
Rating:
4.0

There is so much unnecessary paperwork and completing the rental the pertinent information gets lost. In my case the return date and time we're not what I had reserved and I failed to notice that and had to return the trailer early because it had already been rented to somebody else. Focus on the important things and forget trying to sell everything in your grandmother

JOHN ALBERT S. 
Rating:
4.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

Lana K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Peter C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CLYDE H. 
Rating:
2.0

The truck was completely empty from gas, and the person working the counter didn't have any advice or was any help. We barely made it to the nearest gas station.

Jamys O. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
1.0

Accused us of damaging the side of the vehicle. Im or travels we didn't come close to hitting anything. Neither location had anything to hit.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

DAVID RALPH J. 
Rating:
3.0

Customer did not leave a comment.

JODIE LIN L. 
Rating:
5.0

I honestly thought that both of the men working were amazing humans and good at their job. I came in Early for the truck I rented and everything was smooth sailing

ALISHA S. 
Rating:
5.0

Great employees. Super friendly, knowledgeable, and helpful.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

My only issue with this location was they only had 1 customer service representative taking care of both issuing and receiving equipment. Besides the customer at the counter, there were 4 customers waiting for service.

DENNIS M. 
Rating:
5.0

Not a thing fast and friendly service

DENNIS L. 
Rating:
5.0

I have no complaints about anything. I was treated accordingly and with a quickness. The manager was actually on the phone and was taking care of what I could ascertain was an unhappy customer. She was doing very well in talking and representing Uhaul.

PATRICK D. 
Rating:
5.0

Excellent service.

EDWARD P. 
Rating:
5.0

The experience was wondering and the young man helping us at the location was wonderful (on Thursday the 9th). He was all by himself in the front helping multiple people. He did an excellent job.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Very new and clean facility with excellent management!!

AMBER K. 
Rating:
5.0

Customer did not leave a comment.

Julius K.  |  Overall Experience 
Rating:
5.0

I had troubles doing an online retal but, in person was a easy event. Stated my need and Nick was able to find available what would serve my need best. Thank you, Nick.

Lenard H.  |  First Impressions 
Rating:
5.0

My original pickup location was Fortress Uhaul in Nine Mile Falls, WA & my truck was not ready. I had zero ability in contacting anyone at that location & U City literally had the last 26 ft truck available in Spokane. I had the 100% pickup guarantee -which failed & still can't get ahold of anyone @ Fortress to collect.

TIANA T. 
Rating:
3.0

Clear communication

Eda R. 
Rating:
5.0

Air conditioner didn't work and it was quite hot.

THOMAS L. 
Rating:
3.0

The UHaul rental experience is lacking. Compared to renting a car, the pick up and return process is cumbersome and slow. You act like you have a monopoly on trailer rentals (you may) and that customers just have to wait. Time to upgrade. I asked one individual a question and they just walked away saying it wasn't their job. No, I'll not use this location again if at all possible.

LANCE G. 
Rating:
5.0

Great place to rent a truck.

GREGORY W. 
Rating:
5.0

Adam Wagner and his crew were excellent. Matthew George and Nick Davis answered all of our questions and went above and beyond to assist us.

Mary B. 
Rating:
1.0

When I arrived to drop off my truck I was asked how the scratches got on this truck. When I replied I don't know was there when I picked it up. I was told no they weren't and the tech nows all the trucks on this lot. With a little digging on the techs end he realized he was wrong. Then instead of apologizing he just proceed to plan lazy team members. Awesome customer service. I guess it's ok to be ruid when there aren't my truck rental options.

JOSEPH W. 
Rating:
4.0

Customer did not leave a comment.

BRYAN W. 
Rating:
4.0

I would've appreciated a walk through with the truck to familiarize me with the features and operation of the vehicle

Douglas H. 
Rating:
5.0

Nothing, great people and process start to finish.

GARY DOUGLAS O. 
Rating:
4.0

Customer did not leave a comment.

Ron M.  |  First Impressions 
Rating:
4.0

Overall easy, and staff was very frinedly and helpful.

Jenifer S.  |  First Impressions 
Rating:
5.0

Everyone is super nice and the move in was easy and simple. When I went in to the office for a question I was helped immediately and told what I needed

LoriAnn B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEBRA LEA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kassandra R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra W.  |  First Impressions 
Rating:
4.0

Kind and helpful!

SANDRA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory W.  |  Online Move In 
Rating:
3.0

Just got in yesterday, was a struggle but finally figured it out. Marked average because I haven't had a chance to find out yet.

Jennifer S.  |  Online Move In 
Rating:
4.0

Very good service in Vancouver. WA and Portland, OR. One person at desk with people waiting and a slight lack of good explanation reslting in me walking around that huge b uilding in the heat for nothing. We will say the attendant was prompt in checking us out and did give me a break at checkout which was appreciated. Management needs more people assigned to desk.

mary ellen h.  |  First Impressions 
Rating:
5.0

This location's very accommodating and helpful staff have made the process of moving much easier. Extraordinary Movers four strong amiable personnel worked carefully and quickly to move our belongings into storage units from UBoxes. Thank you for everything! We will call you for help again!!

Virginia M.  |  First Impressions 
Rating:
1.0

When I made a reservation for my storage I was never told anything very bad communication and it made my day bad!’I tried calling the number 509 922 4465 that’s what they told me to call if anymore questions!! Well I tried calling 3 times and each time was on hold for over a hour so I never got to ask my questions!! So I wanted to know if a king size mattress would fit in a 10ft truck and the cost and few other things!!I ended up getting a 15ft truck and had to drive all the way to the valley!! So this put me way behind in my schedule cause I had people helping move and then it made them mad!!

cheryl v.  |  First Impressions 
Rating:
4.0

Do to the California and west coast refugees fleeing the socialist states it's put a strain on all moving companies vehicle and trailers availability but it's very sad that all these companies doubledate or more their rental rates to gouge the American people so much and profit at a super stressful time in our lives not sure about everyone else but I'll remember it..

JOSEPH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa b.  |  First Impressions 
Rating:
4.0

There was a smell in the lower level where my storage unit was. Smell was like a dead rat or something dead.

LINDA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April M.  |  First Impressions 
Rating:
5.0

Helpful staff. Only thing was only 2 drive in and had to wait to unload.

Ron j.  |  First Impressions 
Rating:
5.0

This experience was a good one. We were satisfied with the convenience and cleanliness. The carts are incredibly helpful. We're grateful for the online check-in process because it was very time efficient. That's VERY important during a move.

Jennifer R.  |  Online Move In 
Rating:
5.0

Quick and easy process! Got our unit right away and started moving stuff in. The carts and freight elevator are super helpful!! Pretty easy move in!

Elizabeth W.  |  First Impressions 
Rating:
5.0

I really like that you can drive in out of the weather, and there are carts to transport your stuff to your storage. First month free and free lock, what’s not to like.

Doug A.  |  First Impressions 
Rating:
5.0

My move in went very smoothly! The availability of rolling carts & the Mattress cart were so very helpful! The entire process was just as the U-Haul staff had described. I highly recommend this facility for all! The U-Haul truck was very clean & operayed efficiently. Thank you for relieving some of the pressures when moving by your customer service & facility advantages! Gail Walker

Gail W.  |  First Impressions 
No reviews have been submitted for this location.

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