Customer did not leave a comment.TRAUN T.
Customer Reviews for Ultramar Midland
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dylan A.
What I wouldn't recommend to anyone is to use U-Haul at all. I ask for a 6x12 trailer, got a phone call 15 minutes after booking saying I can't get what I want at my preferred location, they did say I could drive 2 hours to get it. So I had to settle for a 5x8. Once i got there to pay they also charged my credit card for insurance that I didn't ask for.Brad L.
There was a big scratch on the back of the mirror I never checked when I picked up as had a moving crew waiting to load me up and never realized it was up to me to check it outWendy S.
There is 1 clerk for Gas Station and rentals. The locations doors were all closed when i arrived and other customers had called the police believing a possible robbery. The clerk was asleep or whatever once the cop got him to answer. The 1 day rental van i rented and returned on time with gas topped up and 34 km of mileage disappeared for 2 days and was then billed to me for additional kms and half tank of gas missing from what i returned it with. I had taken pictures and complained to Uhaul 1800 and they recified the charges. This is the second time i have had a very bad experience with this locationJames C.
No accessories such as trailer hitch blankets or tie down ropes were available. Telephone booking clerk - excellent customer service.KUHADASAN E.
Service was excellent!Catherine S.
Customer did not leave a comment.Michael M.
Rented trailer to move furniture . The trailer smelt like gas had been spilt inside.JEFFREYSTEVEN J.
Customer did not leave a comment.John D.
Customer did not leave a comment.RUI N.
No one went over the truck with me to make sure I knew what I needed to know. The windshield wasn't clear when the sun shone on it. Didn't tell me that I had to return on a certain time just the day. Make people aware of the time not just the day.BEVERLY C.
This was my first experience at this location and I was pleasantly surprised to find the service efficient, the equipment in good condition and a fast check in and check out. I would definitely use this location again if and when the need arises.Terry S.
Don't change the time that I booked my reservation forGregg C.
Customer did not leave a comment.Ojistoh S.
Was dirty inside and the roof leaked (alot actually ). And made a big mess of a pice of furnitureGregory R.
Customer did not leave a comment.MARTHAJ L.
Booked a trailer and no ball hitch was included in rental. Had to spend an extra $100 to buy one for a one time use. Rep at location said we can drop off at any location. We decided to drop off closer to home and they informed us we'd have an additional charge of the rental fee so we had to drive another hour out of our way back to the original drop off location. Our original â€œguaranteedâ€ pick up day was also cancelled by uhaul so we had to pick up the next day. The whole experience was a big waste of time and money. Will no be issuing uhaul for any more rentals.Michael L.
Customer did not leave a comment.john W.
I tried for over a week to rent a truck. I finally had to settle on a cargo van, which meant multiple trips and a fortune in mileage. Wasn't fair to have to pay extra because I couldn't get truck that I needed.larry S.
Online, it said we could use the key drop box to return the truck at any time, so we went in the evening after the location was closed as we had work the next day. However, there was no drop off box to be found. We had to return in the morning which was a huge waste of time, and the staff were completely unapologetic. U-haul should ensure all locations have the key dropbox as stated on the website.Alyse W.
I wish I could reserve a vehicle online again from this location!Martin G.
When we p/u moving van gas tank was almost empty. We experienced rain during our transit ,found our mattress & couch soaking wet as roof leaked. Complained to return depot but no feedback, hence the poor experienceJEFFREY F.
It was a gas station. One person working the gas and u haul. Took forever tobget something done as he was alway having to tend to gas and lotery.Ashley P.
We had no issues with the pick up. However, we had issues with the 1st and 2nd guaranteed reservation in Oro Medonte and the 2nd location Orillia. While we did receive a discount on the rental and extra mileage, this does not make up for the time lost on the day of the move, or the time spent on numerous calls trying to find another truck available. Would I rent from Uhaul again, probably not. Would I recommend Uhaul to someone else, probably not.John M.
I will never recommend Uhaul. I didn't get the equipment I ordered and the service provided by the uhaul representative that the midland dealer called, was less than understanding. Your corporate systems are a disgrace, while the local rep did the best they could. Your company needs help.Telfer H.
The lady and the gentleman we dealt with were both unaware of everything and rather rude. They DO NOT clean between customs nor check if the truck has been gassed or anything. Drove 6 km which somehow turned into over 11? Was extremely rude when I pointed out they never made sure the pervious customee had returned it with the gas required 7/8 of a tank. Apparently it's the customer's job to go back.into the store and tell them before you leave? Wtf!? Will never use Uhaul again if I can help it. Especially Midland Ultramar location.Dave M.
After a dispute regarding KMs, owner of Ultramar canceled our reservation for a 15 foot truck for Saturday May 29 2021 out of spite screwing us on our move. Thankfully we had a back up plan so his stupidity failed. Will never use uhaul again! What a joke! Movers be ware and proceed with caution!!!!JOSEPHEDWARD F.
All good thank you!sandra F.
It would be great if there were dedicated staff for UHaul customers.Karen H.
my go-to truck rental place in Midland Ontario.Warren M.
Stop over charging people . Provide faster service. Clean vehicles properly. Correct you ads and site information.ALEXANDERJOSEPH Q.
The truck was not clean from the previous rental. Dog hairs completely covered the front passenger seat and also the driver seat. I complained to the rep in the store who looked at it and I hope noted it in his records. He did not offer to provide another vehicle or to have the vehicle vacuumed. The driver floor and passenger floors still had popcorn on the floors. Tried to send pictures on my phone but not sure if the submission was successful. I would like to hear from someone regarding my complaints.Ron M.
The truck I ordered was not available when I showed up. I had to take a smaller truck which did not adequately do the job. Experience was terrible and made the move much harder than it needed to be.Michael G.
Customer did not leave a comment.Philip G.
Customer did not leave a comment.RICHARD I.
This location did not have the truck we originally booked. We booked for a 26â€ truck and they had no idea where it was. We were forced to get a smaller truck and make multiple trips which cost us more milage. A similar circumstance happened to my sister in law the day before. She booked a truck for 10am but had to wait until the afternoon to get her truck. What is the point of booking a truck only to find out that you don't have it? We were lucky that they had another truck available to rent.James L.
Clean up more since there was a black mask on the dash. Made feel the truck wasn't wiped down. Since this is COVID-19 the should been disinfect. I wiped down all the stuff and didn't touch the mask so it's still there on the passenger side.SHEILAB J.
Customer did not leave a comment.Judy P.
Operator not customer focused. He was very distracted and attentive at all. I was supposed to get blankets with my order. He did offer a discount but made effort to resolve the issue. In addition I am not sure that the proper credit was applied as I believe he gave me a credit for 1 dozen instead of the 2 dozen that had been requested. I have some one else double checking.Bill M.
Great help and very accommodating.Kevin Z.
Quicker service....had to wait 1 hour to pick up pee ordered truck. Stop over charging...doesn't cost $300 for 2 days for a truck that cost $29.95 +$15.00 insurance that's. Should be $90+ taxes. This is twice I've been over charged at this location.ALEXANDERJOSEPH Q.
Customer did not leave a comment.KATHY M.
The truck was very dirty, had not been wiped down or swept out. I had to clean inside the cab myself before taking it and during Covid times this seems incredibly negligent and dangerous on the part of UHaul. Very disappointing that safety protocols are not in place or enforced to protect customers.Cherie W.
Customer did not leave a comment.anne M.
Customer did not leave a comment.RYAN R.
Location was fine. Equipment was terrible! First truck had non operating windshield wipers. It's was raining very hard all day Second truck had poor brakes and barely any wiper blades I'm thoroughly disgusted with your trucks and will be looking for another vendor next time!Kathy B.
Customer did not leave a comment.DAVIDA M.
Took forever to be checked out. Was first told no trucks in Midland, had to go to Coldwater. 30 minute drive each way with no mileage credit. Then day before rental, I was called and told I could get truck from Midland. Very disorganized.LAWRENCER S.
MAKE THE PRICES MORE CLEAR!!!! YOU GUYS JUST RIPPED ME OFF BIG TIME. NEVER DEAL WITH YOU'S AGAINsylvia S.
There was no checkin, no reciept. The guy just said "ya ok" . He didn't even want my name or vehicle number. I called the Milton location to report this. They were great. They advised me to take pictures.Stephen D.
At this location they never answered that their phones but I can say the women or woman that I talk to at budget the main number was wonderful and help me change my reservations someone pick up area to another and was very pleasant.naomi K.
Customer did not leave a comment.WILFRIED P.
Customer did not leave a comment.Vern B.
The van was covered in dog hair on the seats and actually had dog kibble rolling around in the back.Marlyn J.
Was charged $125 for a â€œcleaning feeâ€ stating I did not return the dolly, which was returned. Store hung up on us when we told them we did in fact return it and asked them to check security cameras.Dominic C.