Customer Reviews for Ultramar Midland
(U-Haul Neighborhood Dealer)

Rating:

5.0

The Owner was fantastic super fast and friendly

Rating:

1.0

Terrible customer service, not once but twice now!!

Rating:

2.0

There was no uhaul representative, just the gas station attendant who took our paperwork and said all good, I'll tell the other guy it is here. No one offered to help us unhitch the trailer, show us where to park it, or even truly confirm we did drop it off. Thankfully your online return process allowed me to take pictures of the trailer and where we parked it, so that should be sufficient evidence we brought it back as expected.

Rating:

5.0

The phone number that I was instructed to call when dropping off trailer only allowed me to leave a voice message. I left a detailed message and took a picture of trailer un-hooked at the lot.

Rating:

3.0

There was only one employee working in a busy gas bar and also doing U-Haul check in and out. He was very busy and the wait times were long for pick up and drop off. Other than that everything was great.

Rating:

5.0

Not the first time I've rented from this location and definitely not the last either. Top notch service. Any of the men I've dealt with at the counter were extremely courteous and professional. Just the way we like it.

Rating:

2.0

Trailer was frozen in the ice and lot was very slippery.the wiring for lights was broken and I had to repair them before I left the lot

Rating:

5.0

Both people I dealt with on pi ck up and drop off were very helpful

Rating:

4.0

The tires on the truck were almost bald. They were slipping on flat level pavement. Winter tires or at least a good truck tire are definitely needed.

Rating:

3.0

The U-Haul app and the self check-in/out gave us nothing but issues.

Rating:

4.0

Ensure lot is cleared of snow/slush prior to pick up time

Rating:

1.0

The trailer was buried in snow. No attempts to clean. He gave us a plastic shovel asked us to do it. Ourselves. There was other vehicles barked beside And in a spot which made it difficult to remove the trailer. No attempt to help in getting the other vehicles moved

Rating:

3.0

I never received a paper or email copy of my rental invoice. Rental location indicated I would receive an email copy from U-Haul… still waiting

Rating:

3.0

Booked a larger trailer but was not able to move due to snow, had to rent a smaller trailer for 2 days instead.

Rating:

1.0

We are extremely disappointed with the state we found the truck in. It was covered in 2 feet of snow and took an hour for us to dig out which cut into our reservation time. Although the employees at Ultramar, where kind and offered us a $20 discount we do not feel that this is sufficient for the experience we had. We would like to request a full refund for the day.

Rating:

4.0

N/A

Rating:

5.0

My drop off was handled professionally. The U-Haul person was very helpful and considerate.

Rating:

5.0

Great place

Rating:

5.0

Staff was very accommodating when, what I had reserved a Trailor the renter before me called and said he would late to return. The staff supplied a large alternative at the same price. I appreciated what they had done. Made arrangements that I did not have to return it back at the pick up location. I could drop it off at another location 70 Miles away at no extra cost. Well Appreciated. Rick C

Rating:

1.0

The first trailer I was told to use was covered in snow which was not an issue but the lights didn’t work and the plug was really badly corroded and I couldn’t use that trailer. I was told by the attendant to take it like it was and fix the wires and he wouldn’t charge me for the use of the trailer. I refused to take that trailer and then he said I could take another one.

Rating:

3.0

The only issue I had was it took an hour for the return which is ridiculous. The employee was trying to run the store side of things as well as the returns. Several times a lottery player pushed to the front to cash in and purchase more tickets. I didn't mind that once or twice but he did it appropriately 6 times leaving me to wait even longer. Poorly set up to run two businesses at one location and only one employee.

Rating:

4.0

Equipment that I reserved was not available when I went to pick it up.

Rating:

3.0

Trailer had not been swept out. Two of the four tires needed replacement due to tread-wear.

Rating:

5.0

Very easy pickup and drop off. Just didn’t register that I had dropped off the trailer. Great service and highly recommend them.

Rating:

5.0

This was my first time every renting u-Haul ,and I all ways heard people say not very good ,but i tell you ,the 20 foot truck is rented was the best ride and handle 👌, I would let people know now when they talk about uHaul

Rating:

5.0

It would have Ben nice to have help to lift the trailer into the hitch, and off, but otherwise all good.

Rating:

4.0

End Of A Long Trip Personnel were very helpful. Drop off went smoothly

Rating:

5.0

Thank you. We are happy with service .

Rating:

5.0

Excellent service and made for a smooth move. Highly recommended for all your moving needs. :)

Rating:

3.0

Truck has garbage inside the doors. Check engine light is on. Low tire pressure. Left passenger side made crazy noise like a bearing needs replaced. Truck stunk in the cabin.

Rating:

5.0

very helpful and informative

Rating:

5.0

Fantastic people to deal with. Tongue was heavy could use crank handles

Rating:

5.0

I definitely had an excellent experience, it was easy, quick and they were very friendly. It made my move less stressful.

Rating:

4.0

Vehicle emissions smelled bad

Rating:

1.0

The paperwork had our starting odometer reading higher than actual. Fortunately we took a video of the truck, including the odometer beforehand we started.

Rating:

4.0

Location staff: Very Knowledgeable and Helpful Completeness of rental equipment: Found rental of a 12' trailer awkward without tongue jack included. Hmmm. I'd suggest any trailer should incl tongue jack to prevent injury to renter -- lifting or controlling weight of trailer when dis/connecting trailer from tow vehicle.

Rating:

1.0

The equipment was inadequate and I was unable to use for my move.

Rating:

5.0

Easy peasy pick up and drop off.

Rating:

3.0

Very busy 1 man show.

Rating:

4.0

Difficult to park as so many vehicles in back.

Rating:

5.0

Service and eqipment were great

Rating:

5.0

I accidentally left my driver’s license at the store, and I truly appreciate the outstanding service I received. After notifying the staff, an employee kindly met me after closing hours to return it. This thoughtful gesture made a big difference, and I’m so grateful for their time, dedication, and commitment to helping customers. Thank you for going above and beyond—your team truly exemplifies excellent service!

Rating:

3.0

Have all Lights working on equipment before renting.

Rating:

5.0

Speed up check in time. Will rent again in the future.

Rating:

3.0

When we arrived for the pick up in Fergus there was very little information given, the truck was not even inspected before we left. We then received a voice mail to advise that we would have to drop the truck off in Innisfil, which was not the original agreed upon drop-off location. We ended up dropping off at the agreed upon location in Midland. The staff at the Midland location were very helpful, checked the truck and completed the check in. I then received another call from U-Haul head office validating that we had dropped off the truck and again mentioning about the Innisfil drop off location. Very unorganized, you would think that when the truck was dropped off that would register in the system.

Rating:

5.0

Great service!!

Rating:

3.0

The lot was very muddy and it is difficult to find an appropriate ml parking spot.

Rating:

2.0

Every time I rent, the trailer size I have reserved is not available and I end up with a larger, more difficult to manoeuvre, trailer Equipment was clean, but the trailers are all old.

Rating:

3.0

I requested 24 furniture pads but they only had 13. I was told the truck would take 1/2 a tank or so for my planned move. I spent $100.00 to fill the tank. approx75 litres I returned the truck with the tank 3/4 full But I noted the documents only listed it as 1/2 full The staff told me he could not bring the furniture pads out because he had a bad back? They weigh nothing. The truck was clean and ran well. It wandered a lot and needed constant correction. Could need an alignment or tie rod check. Overall pretty good for a rental. I do appreciate the deck height. Thank you

Rating:

5.0

Easy friendly quick

Rating:

5.0

I wasn't able to use the app at this location, but the gentleman at Ultramar was extremely helpful and delightful to deal with. Pick-up and drop-off were quick and efficient. If I need to rent a Uhaul again, I will return to this location.

Rating:

4.0

Rental was easy and smooth