My experience start to finish was absolutely awful and unacceptable. When I arrived to pick up the truck I reserved the individual was belligerent and not at all helpful. The truck was buried in 3ft of snow to which we were handed a shovel and told to dig it out. The truck ended up stuck, I called uhaul to explain my experience and they booked me another truck at a location an hour away. I checked in 5 minutes prior to arrival, when I showed up no one was there and the store owner wanted me to wait 20 minutes for him to come back. I started at 930 am and didn't finish dealing with these issues until 2pm. I spoke to a representative who then hardly gave me any options or help. I ended up having an agreement of the truck rental from the original location the next day with a lower KM rate being .59. Cents/km. I picked up the truck at 930am, upon unloading the truck in the dark we found the light in the truck was taped on and does not work. I received a bill for over $300 with KMs being charged at $1.43/km and a $70 cleaning fee for a truck returned with some foot prints in the back as it was pitch black since the store owner demanded I have the truck back the night of or by 7am the following morning (I rented the truck for 24h) as he had another rental for the following morning at 9. They had 3 trucks, however refused to shovel or clean any others. On top of all this uhaul is extremely unorganized and not at all helpful. I received a call over a week later stating the truck was never returned, evidently they called the wrong person. All in all awful and unacceptable experience and I will never use them again nor recommend them.
Alexis B.
Ultramar Midland
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Midland, ON L4R2E8
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Customer Reviews
- 3.5 Average Customer Rating
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The size of the truck we rented was not the size we got and we had to receive the truck very late in the day. Horrible service.
Krista V.Truck was covered in snow. Driveway was not plowed so we had to shovel the truck out for 30 mins.
Nicholas H.get someone that cares for there customers
VINCE H.The vehicle was clean but didn't handle well. There was very little traction on the roadway, I don't think it even had winter tires. Also, why is the dispatch level a quarter of a tank of gas? I had to fill up before I even got started moving. Very inconvenient.
Jason D.