Customer did not leave a comment.Brian V.
Customer Reviews for Uncle Dans Tire World & Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mcauley D.
Tell me up front what additional costs there are instead of sneaking it in an email after I have left!Ronald C.
Customer did not leave a comment.Jason E.
Customer did not leave a comment.Thomas F.
Customer did not leave a comment.John W.
Got a call from them to talk over the drop-off, which was exceptionally nice. Dan received the truck and was really friendly and helpful.John B.
Customer did not leave a comment.Amir B.
Customer did not leave a comment.marguerite S.
Customer did not leave a comment.JEFFREY S.
We were told a less expensive option was not available for rental because there was a reservation. This was at 3:30 in the afternoon and the store closed at 5:00. So we had no choice but to rent a more expensive truck. When we returned the truck at 5:20 that same evening, the other truck was still there. That is definitely not good customer service.Desi K.
No drop box for keys. What do I do with them, I still have the van keys?Michael S.
No suggestions. The rental was fast and easy.Kenneth E.
Customer did not leave a comment.Kiera R.
Nothing to really improve on as my experience here was pretty easy and fast. I actually had two staff members offer to help me. In and out in minutes.Timothy J.
The gal who helped me out there was fantastic ! ! Got me going quickly, explained things well, wished me safe travels. I'd love to hire her away from her employer,Jon P.
Customer did not leave a comment.Michael H.
This location far outshined both larger corporate stores, in both Tigard and Beaverton. I'll use them next time for sure.JUSTIN V.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Calvin J.
Customer did not leave a comment.Jeffrey R.
Customer did not leave a comment.Haley H.
Customer did not leave a comment.DONG MIN Y.
Keep up the great, personable service. Customer service was very good and pickup truck drove & handled well.Deborah A K.
This is a great location: plenty of parking, clean equipment, knowledgeable staff.Karen B.
Nothing everything was greatSandra W.
Compared to our experiences both a few days earlier and same day at another location, Uncle Dan's was great! The agent was very interested in serving us and resolving an alert issue that came up. Equipment was very clean and well maintained.Kevin P.
Customer did not leave a comment.GREGORY R.
It was all good. Employees were a big help.William W.
Customer did not leave a comment.PAMELA M.
Customer did not leave a comment.Samuel C.
Customer did not leave a comment.Shannon T.
Customer did not leave a comment.GARY F.
The customer service person was so friendly and helpful! She really did a great job at being accommodating and helped my move be stress free!Jessica M.
Customer did not leave a comment.LaSasha A.
Customer did not leave a comment.Jenna W.
If I reserve a truck or trailer, don't change my reservation without letting me know. I reserved a 26' truck and when I arrived the reservation was changed to a 20' truck, yet I was never informed of it being changed.. this resulted in me making more trips and using more gas and miles. That's not ok.Matthew W.
Customer did not leave a comment.Ken S.
The front staff was super friendly!Thomas A.
It was soooo easy and quick to pick up the trailer from this location. It was great compared to other locations.David W.
Everything is great, thanks a loternesto I.
Only suggesting would be to reduce the time it takes to get approved by the agent or to create a way to access the truck without human contact e.g. Lockbox for the key on outside of truck.William H.
Nothing. I used UHaul's U-box service 2 yrs ago when moving from CA also.... For this need, I had 2 large couches to pick up. Laura(sp) assisted me over the phone and was very patient with an old (74) lady. The next day for pick up and drop off was the same. All the staff at Uncle Dan's were great! WILL use again.diane C.
The experience getting the van was great but the rental was way too expensive. I wouldn't have used u-haul except I had no other options. The cost per mile was ridiculous in my opinion. A simple trip to pick up furniture ended up costing more than the furniture did.Shane J.
Customer did not leave a comment.Michael B.
This was the most amazing experience with U-Haul I have ever had. Personable, quick, easy, accurate, I was in an out is 5 minutes both to pick up and drop off. Great job the the team at Uncle Dan's.Todd S.
Super easy and friendly. Would rent here again for sure.Jeremiah S.
Customer did not leave a comment.Mazan A.
Customer did not leave a comment.Van S.
Outstanding telephone and counter service.Andrew T.
Staff was very personable and made the pick up easy!Donovan S.
Very friendly and nice. Location very cleanALDO D.
Customer did not leave a comment.MICHAEL WAYNE H.
Customer did not leave a comment.JYMME SUZANNE F.
Customer did not leave a comment.dane W.
Customer service was excellent! Vehicle was clean and trouble free. Three stars instead of five due to 1) Online reservation process takes too long and asks for photo of driver's license both to make the reservation and again at check in, which seems invasive and redundant. 2) The vehicle was only 1/4 full of gas when received and I was asked to bring it back 1/4 full as well, which I didn't like. I spent $10 more at the gas station than I had to trying to hit the 1/4 mark before returning the vehicle (ended up 3/8 full). I am tempted to think the "bring it back 1/4 full" policy is intended to to net U-Haul extra gasoline, particularly in Oregon where it is illegal to pump your own. Left a bit of a bad taste in my mouthChristopher W.
Customer did not leave a comment.Etona E.
Customer did not leave a comment.Levi P.
Customer did not leave a comment.Loris H.
Customer did not leave a comment.Melissa P.
During a pandemic, Covid-19 all workers wearing a mask would have been the better choice for demonstrating care & concern for humanity.MARK R.
Laura is wonderful, she went out of her way to make sure I was taken care of. Thank you Laura!Laura S.
Excellent customer service!! Lauren was very helpful and friendly!ROGER C.
Customer did not leave a comment.Joann R.
Not the fault of the franchise location, but we lost an hour of rental time due to daylight savings. We ended up really needing that hour and had to scramble unnecessarily. We contacted uhaul help and they couldn't do anything. It would be nice for the rental system to account for DST.Gregory S.
Customer did not leave a comment.J R B.
Best experience ever picking up a truckUlrich M.
Customer did not leave a comment.Theodore M.
Great customer service. I'll return to this place and recommend to everyone.farid S.
Very friendly and helpfulDarren H.
This is not a full service haul center, it is a neighborhood store. I wasn't aware of that. It wasn't an issue for me. The location was very convenient for my move and the staff was super friendly and helpful!Charles C.
The ladies that were at the front desk were fantastic! My wife and I had a permasmile the entire time we were there. Then one of the guys came from the back and he was equally as awesome! I would gladly drive an hour to work with this location for Uhaul and tire services!!!Melissa M.
Customer did not leave a comment.Andrew C.
Although I had made the reservation 3 weeks ahead, it did not seem likely that I would get the 26' truck where/when I had reserved based on the initial phone call from the U-haul rep. This was very upsetting and I was forced to come up with a back-up plan. The issue improved dramatically the next day and a truck became available although I had to drive 2 hours to/from an alternate location. All other aspects of the rental were outstanding.Robert S.
The drop off was close and friendlyFrank R.
Customer did not leave a comment.maureen G.
Customer did not leave a comment.Sherolyn C.
Customer did not leave a comment.Ian W.
Improve the phone app.Denise C.
Wonderful service and communication from the two ladies on duty when I picked up my rig on saturday at 1pm.Michael F.
Customer did not leave a comment.BRYAN KOE N.
This suggestion is for the IT department at U-haul.com. The way you worded the application for rental equipment suggested that one MUST take a picture of your drivers license and send it by email to reserve a vehicle. I had great difficulty with that and eventually decided to just go in and apply in person. There are a lot of people who didn't get that class when they went to school. I would suggest you provide instructions and trouble shooting advice on how to transfer pictures from your phone to your computer.Daniel S.
Customer did not leave a comment.Mindy K.
Customer did not leave a comment.Bruce O.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Steve K.
The employees at Uncle Dan's Tire World were also incredibly friendly and fun to work with.Jeffrey F.
Customer did not leave a comment.Elias C.
They were greatTHOMAS T.
Customer did not leave a comment.SHAWN A.
This location had a few trainees at this location working at the time. Check out was a bit slow as the trainees got stuck checking us out. Other than that, the service was great.Melissa B.
I still cannot find an itemization of my final bill.Margaret J.
Despite being in the middle of a global pandemic, and a mandated mask law, no employees in this place were wearing a mask. Made us feel very uncomfortable.Geremiah M.
Awesome courteous, thorough and fantastic team. Would definitely rent from this location again!Pam B.
Everyone was very kind. A wonderful business with a special owner and kind workers. Will definitely be returning in the futureSean M.
Extremely efficient and friendly staff.Sunil R.
Needs better signage about where to turn in your van. One tiny sign in that huge area is not enough.jerry R.
Customer did not leave a comment.Cody C.
Customer did not leave a comment.Roger B.
Nothing! They were great to work with!! This is the second time we have used them.Susan K.