Customer did not leave a comment.Roman V.
Customer Reviews for Union Hills Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Amanda H.
Customer did not leave a comment.Falah F.
Customer did not leave a comment.Vincent S.
This was a very shady and unprofessional interaction. The only clerk at the location did not know how to rent the truck out that I reserved and had to have his boss do it over the phone. Even though I said my last name for the clerk 3 times, clearly enough for ANYONE to understand, he still pronounced it wrong multiple times to his boss, which is infuriating to me. Then he put his boss on speakerphone, and she was agitated and unprofessional as well. The truck was also worn out in multiple spots, and I was not given any paperwork or receipts. When I went back in to talk to the clerk about something regarding the truck, he had locked the entrance door to the gas station. I would actively recommend AGAINST anyone ever using this location for any reason; they are garbageChristopher V.
Customer did not leave a comment.ILLIANA A.
Explain processes and charges to the customer especially if they aren't the original quote.Annalisa G.
We had the best service ever! Thank Sandi who was the clerk there who went out of his way to help us and went beyond the call of duty! We will recommend that location to everyone I know.Betty L.
Customer did not leave a comment.Edilbert P.
Customer did not leave a comment.Aaron B.
Customer did not leave a comment.Beau M.
Customer did not leave a comment.EDWARD D.
The woman at the counter was amazing! Great customer service. She deserves a raiseDERYCA J.
Customer did not leave a comment.jenny L.
Customer did not leave a comment.Peggy S.
The employee went out of his way to accommodate me even though he was the only one working and very busy.CECILA B.
Not a thing, Everything was fantastic.Ron G.
The floor of the truck was completely covered in oil, which resulted in a fall.DAVID K.
Customer did not leave a comment.Tina M.
they were so courteous amd friendlyBernadette G.
Very friendly helpful associatesSandra S.
Customer did not leave a comment.RIYAZ M.
Everyone at this location was very ghetto and unprofessional. The clerk had her boyfriend hangong in the store engaging in a conversation. On top of all that, Somebody stole my car at this location. Manager was supposed to call me the next day to view the camera and she never called. I called store and manager left. I asked for her manager information so I can get some type of help and was told they can't give out that information over the phone so I drove up there and she said shes not giving me any information. like really. I wouldn't recommend a dog to rent from this locationLATOYA W.
Customer did not leave a comment.Erin E.
Both check in and out we're great. Both lady's very nice and smooth transaction.Matt K.
Busy gas station, be prepared.DONNA S.
Customer did not leave a comment.Dominic B.
Customer did not leave a comment.RAJENDER PRASAD D.
Customer did not leave a comment.REGINA R.
The customer service lady at the counter was super nice, professional and very patient. I think she works for the gas station, but either way...she was real great to deal with.VERNEE M.
Next time you have planned website maintenance at the same time of a pickup of a rental, you should notify the renter so they don't have to make multiple trips just to come pick up the rental.Sara C.
Customer did not leave a comment.JAKE C.
Customer did not leave a comment.DERRICA B.
Better trainingMAJID Q.
Customer did not leave a comment.STEPHANIE G.
Very dirty truck.ALEJANDRO J.
The employee who helped me was very helpful.christie lee T.
Customer did not leave a comment.lawrance A.
Customer did not leave a comment.Edward B.
Ed was great with our rental process Pam was very friendly when call about the rental over all great experience thank youelane B.
The after hours customer service was excellent!!NISSA O.
The Mobile staff were very friendly and helpful. The return was quick and easy. Although, I had a hard time finding it at first. A larger U-Haul sign would be ideal.DELIA K.
The employee at the Mobil station was not familiar with the process on your tablet, she was the only employee at the time, since this is a gas/convenient store there were many interruptions. There were issues entering my credit card, the system kept denying. I ended up giving $100.00 cash for a deposit, however on my debit card ending #9620 there is a charge for $103.00. My rental date was 1/9/21, picked up at a Mobil Station at 35th Ave./Union Hills, PHX. AZ brought back less than 5 hrs. The truck was reserved under Stan or Lora Hack, cell#'s are 602 684 4732 or 602 2991461, email address are email@example.com or firstname.lastname@example.orgLora H.
The girls were awesomeJohn V.
Customer did not leave a comment.WILLIAM C.
The night shift worker had no idea how to process my u-haul drop off. I would recommend better training for processing drop offs.LUIS M.
The check in system was broken and took forever. Also the door on the truck had the spring and cable system disabled and took two men to open. Please credit $20 back for the issue. Thank you.James H.
Customer did not leave a comment.Maria G.