Customer Reviews for Union of Humanity
(U-Haul Neighborhood Dealer)

53 reviews

1604 Cullen Blvd   Houston, TX 77023

(832) 786-2199

Location Hours

  • Mon-Sun: 10:30 am - 7 pm

Services at this Location:

Contact Us

(832) 786-2199

1604 Cullen Blvd
Houston, TX 77023

Services at this Location:

Location Hours

  • Mon-Sun: 10:30 am - 7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jose Angel H. 
Rating:
5.0

Love these guys! Helpful with everything! True gentleman!! Never renting from another location!12/10

Benjamin M. 
Rating:
5.0

I found out that I could walk to this location from where I live now. How convenient is that?

Mary B. 
Rating:
5.0

No trouble at all.

Thomas M. 
Rating:
3.0

Customer did not leave a comment.

Manny E. 
Rating:
4.0

Customer did not leave a comment.

Dale P. 
Rating:
5.0

This place is my favorite drop off location because of the excellent service they always provide at this place.

SAMUEL S. 
Rating:
3.0

More personnel

Ross K. 
Rating:
1.0

I had a reservation scheduled at 10am, no one was there & the store was closed.. I called and no one answered. I had to call another location for someone to send someone over & give me the keys to the truck. By the time I had received the truck and trailer it was 12pm, by this time I had lost a few hundred dollars as I scheduled movers to help me load. Overall poor service.

Arturo E. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Mary Ann D. 
Rating:
5.0

Customer did not leave a comment.

DIEGO L. 
Rating:
5.0

Excellent service received. very nice people I highly recommend this place.

Jose M. 
Rating:
5.0

the location atmosphere and aesthetics were not inviting to me, however, much more important the personel were very inviting

Jim H. 
Rating:
4.0

Would have been a five start if folks there would wear a face mask; we were wearing ours,

Apolonio S. 
Rating:
5.0

Great customer service & very friendly

DARIUS M. 
Rating:
5.0

Customer did not leave a comment.

Kaleb H. 
Rating:
2.0

It was a vape and cigar shop. Felt unsafe and uncomfortable the whole time at this location.

Sydney S. 
Rating:
1.0

Customer did not leave a comment.

Anthony B. 
Rating:
4.0

It was far drop off location for me

Jose G. 
Rating:
2.0

location is in not very good area, and has bars on windows. not a very inviting or secure feeling in the area secure

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

They went above and beyond to help us in anyway they could! Highly recommend this location!

ashleigh G. 
Rating:
5.0

Improve computer processing speed

Belinda C. 
Rating:
5.0

Customer did not leave a comment.

Hao D. 
Rating:
1.0

Customer did not leave a comment.

tiffany L. 
Rating:
4.0

Customer did not leave a comment.

Temeka and Trave B. 
Rating:
1.0

SCHEDULED PICK UP WAS IN SPRING. GUARANTEED TRUCK. NO TRUCK IN SPRING. HAD TO DRIVE 30 MINUTES AWAY TO PICKUP TRUCK. POOR CUSTOMER SERVICE IN SPRING

Michael D. 
Rating:
3.0

Customer did not leave a comment.

JALAN M. 
Rating:
5.0

Great experience with renting a truck at this location.

Solomon P. 
Rating:
2.0

The guy at this location couldn't have been nicer however this location is in a VERY sketchy area

LAURA S. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

Everett C. 
Rating:
5.0

My experience was amazing He help me get some things in the back didn't charge me anything extra all in all a wonderful experience

aburumman A. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

The gentlemen that took care of did a phenomenal job quick and excellent I traveled to a first location and he help me locate one not too far. I am not sure of Thoth their names but they were both excellent This first place I went to was located at 3614 Navigation Blvd, Houston, TX 77003

Jesse P. 
Rating:
5.0

Customer did not leave a comment.

Antwanett N. 
Rating:
4.0

Customer did not leave a comment.

RANDOLPH G. 
Rating:
5.0

Customer did not leave a comment.

Nakeisha A. 
Rating:
5.0

You guys give excellent service th ed res not much better that you can do.

Lanora C. 
Rating:
5.0

Super courteous, attentive and committed to a great customer experience. Will definitely be going to this location if I ever need to rent again.

Valeriya P. 
Rating:
2.0

Charges were incorrect when bill was received

Rodney M. 
Rating:
5.0

Customer did not leave a comment.

jonathan A. 
Rating:
4.0

For the most part the experience was GREAT......however my trailer was NOT clean.......and all I can say is that it was cleaner returned than when I picked it up. There was like nuts and bolts and screws and what looked like plastic wall sets - like what you would use installing blinds or curtain rods some whole some busted to pieces - just made us have to find a broom before we started loading

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
3.0

They did not have an adapter for the electrical part of the trailer they could not test the trailer or prove that the trailer electrical worked so I had to upgrade to a larger truck the overall experience was not that helpful and a big pain in the ass

Jennifer J. 
Rating:
5.0

Ensure previous customers clean the equipment. I had to sweep the floorboard. Other than that everything was great.

Juan J. 
Rating:
3.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Customer did not leave a comment.

Qui N. 
Rating:
5.0

Customer did not leave a comment.

Dorin L. 
Rating:
4.0

Customer did not leave a comment.

Paul V. 
Rating:
5.0

Parking space was limited, for The 26' Truck & Transport Rental ...

David Lynn B. 
Rating:
1.0

This was the third truck reservation I had today. The first one I was unable to retrieve the key in a different location. When I got to this location, the truck prompted wasn't on the lot. I was on hold for a call with 3 different people and after an hour, I was able to retrieve another truck. I want to give a zero rating but it's not possible.

Claudia P. 
No reviews have been submitted for this location.

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