Customer Reviews for United Auto Sales
(U-Haul Neighborhood Dealer)

353 reviews

368 E Fleming Dr   Morganton, NC 28655

(828) 433-0601

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(828) 433-0601

368 E Fleming Dr
Morganton, NC 28655

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Holly P. 
Rating:
3.0

Customer did not leave a comment.

Timothy R. 
Rating:
1.0

We were over charged, and vehicle was not cleaned, not to mention we got sick hours after using the vehicle.

CHRISTOPHER V. 
Rating:
1.0

The van we rented was muddy inside and out, not cleaned at all. The dash wasn't wiped down, it had human hair and what we assume was smoke haze on all the gauges and inside windows. The seats were completely covered in pet hair, top to bottom. It filled an entire lint roller. The side door wouldn't open, and wasn't closed all the way so air noise was an issue the whole trip. They gave the van to us with the CHANGE OIL indicator on, AND a tire pressure warning that they told us to ignore and to "drive in manual/low gear the whole way to avoid blowing a tire" The gentleman behind the counter was cursing up a storm about another employee who quoted us one price, that he didn't want to honor, and so then they charged us another price entirely. He was sexist towards women (his attitude changed immediately when speaking to a man) Very dissatisfied,, would not wish this customer experience upon my enemy. To Improve: Sexism training. Clean the vehicles. Repair the vehicles. Train the employees to quote proper prices and to not take a "2 hour lunch" to avoid having to honor that price in person.

Carolyn D. 
Rating:
3.0

Muddy lot (it was raining) - a concrete or asphalt patio would have been better - but otherwise everything else was good, with friendly and efficient service.

Luiz G. 
Rating:
1.0

The truck that we had barely ran, it made a very loud rattling noise every time you accelerated and shook the faster you drove. Then we ended up keeping the truck an extra day but were never informed that the insurance and the dolly was pay per day.

LaTisha M. 
Rating:
4.0

Customer did not leave a comment.

charlie M. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN X. 
Rating:
5.0

Customer did not leave a comment.

TEDRA L. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Very good experience. Very nice people. Truck was very clean and ready to go. Very Satisfied. Thank You !!!!!

Ame H. 
Rating:
1.0

Uhaul destroyed my ubox they suck

gerald P. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
4.0

Customer did not leave a comment.

Don D. 
Rating:
5.0

Customer did not leave a comment.

Eugenia H. 
Rating:
3.0

Customer did not leave a comment.

Scott B. 
Rating:
3.0

The trailer I rented did not have a tongue jack. I was not able to lift the tongue to remove the trailer and I have a very bad back. You need to weld tongue jacks on your heavy trailers and equipment before someone gets hurt and you get sued. Thanks

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

Kelley W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
2.0

The first truck we were given was dirty and had a check engine light on. We pulled out of the parking lot and it stalled. By the time I could get it turned around and head back to the dealership, it stalled four more times! No discount or anything was offered.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
1.0

My name is Ella Tamalavicz. I reserved, and rented, the 15' truck for moving on Saturday, September 5, 2020. I was quoted and understood I was paying approximately $40. Twenty-nine for rental plus $10. appliance dolly. I rejected the additional insurance coverage. Today, I found your company charged me $114.!!! Fraudulent! I contacted my bank. The truck was returned filled with gas, and in excellent condition. It was driven less than 12 miles total. Corey Brooks was the chosen driver. Please address any future correspondence to me, Ella Tamalavicz at my email address you have used and have on file. Please address this fraudulent charge at once! I will call the local dealer tomorrow, but I expect your company to correct this fraudulent charge. Thank you. Ella Tamalavicz

corey B. 
Rating:
5.0

I did not get the 10 foot truck that I reserved. The afternoon before I got my truck u haul changed my reservation to a bigger truck that I did not need or want. The bigger truck made my move a lot more difficult.

Rodney R. 
Rating:
3.0

Customer did not leave a comment.

Michelle B W. 
Rating:
5.0

you did well.

John F. 
Rating:
5.0

Customer did not leave a comment.

steve C. 
Rating:
5.0

Very friendly staff Very good equipment I will definitely recommend this uhaul location to my friends

Marvin B. 
Rating:
1.0

We were terrified by the surly, obnoxious representative at the pickup location. Repeatedly: "DO YOU WANT THE TRAILER OR NOT!"

John W. 
Rating:
1.0

Customer did not leave a comment.

Stanley C. 
Rating:
5.0

5 Star ⭐⭐⭐⭐⭐ service, very helpful staff, I would definitely recommend to family and friends, your services was heaven sent, and from me and my daughter, we greatly appreciated it, and may God bless you and your entire staff! 🙏 Ralph D Phillips

Ralph D P. 
Rating:
3.0

Customer did not leave a comment.

danny M. 
Rating:
5.0

Customer did not leave a comment.

Nnekka R. 
Rating:
4.0

I have rented from u haul multiple times without issue. This time my reserved equipment was not provided and my pick up location was changed without me being contacted. It is my understanding that this decision was made by corporate and not at the pick up location

Grant H. 
Rating:
5.0

Customer did not leave a comment.

Jon M. 
Rating:
5.0

Professional courteous staff. Well-informed me about driving truck and returning.

April D N. 
Rating:
4.0

The person before me left wrappers, cigarette buds & trash in the back of the uhaul. The front had like drink spill stains all over the doors & cup holders. Online only let me upload one picture to show the mess before I rented the truck so I also had to clean it out from someone else's mess before returning the truck because I didn't want blame for it. This is also the 3rd uhaul I've rented with low wiper fluid.

ALEXZANDREA C. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

Debbie L. 
Rating:
5.0

Fast, efficient and friendly

Brian V. 
Rating:
5.0

If you are renting Uhaul equipment in Morganton you should do business with these guys. They are the longest running lot in the city, they have great customer service.

Benjamin J. 
Rating:
5.0

Customer did not leave a comment.

Raymond T. 
Rating:
4.0

Customer did not leave a comment.

Alfred V. 
Rating:
3.0

Customer did not leave a comment.

Paul K. 
Rating:
3.0

Customer did not leave a comment.

Samantha F. 
Rating:
3.0

Customer did not leave a comment.

andrew R. 
Rating:
5.0

Customer did not leave a comment.

Anitra H. 
Rating:
5.0

Customer did not leave a comment.

Gene G. 
Rating:
5.0

Customer did not leave a comment.

Doris M. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

landyn M. 
Rating:
4.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Everything was great used the 9 foot utility trailer it was in good shape and ready to roll

Michael S. 
Rating:
2.0

The Pick Up location and the trailer were great, No Complaints. But the Drop Off location needs to improve. Called drop off location during business hours, location did not respond. Location called back after I had already left to return trailer. I arrived and no one was at the location to check me in, inspect the trailer, provide a receipt, assist with parking and disconnect and drop the trailer. A person in the business next door said to drop the trailer next to the others in a muddy field.....it was slightly downhill and lifting the tongue was very heavy and difficult....especially since there is no trailer jack on the trailer and there was no one else to drive the truck forward (at the pick up location they used a dolly Jack on concrete and the location manager did the work.) This is NOT Customer Service, there was NO Service, all I got was a sore back. Disappointed?

Rolf P. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
1.0

I was contracted to return the truck to Quick Mart 2. Upon arrival, I was told I could not leave the truck there and I had to drive it to United Auto Sales because they had contracted to rent it to someone else from that location. When I got there, I could not use the online check in service because the truck was in the "wrong location." I called the 1-800 number, was disconnected at first transfer, called back and told the agent couldn't do anything and he transferred me to a supervisor except I was disconnected again. Now it was after hours and I couldn't call back. I ended up driving back to quick mart and leaving the truck there. They would have to do their own repositioning of the truck. I wasted nearly 2 hours trying to do the drop off location's work for them. I am highly disappointed.

Bradley B. 
Rating:
5.0

Best location in Morganton. Easy access for dropping off or picking up trailers.

Benjamin J. 
Rating:
5.0

Excellent and efficient customer service—thank you!

Beth A. 
Rating:
4.0

Make them aware of ramp options. We had a very hard move due to the steep ramp.

Candace S. 
Rating:
4.0

Customer did not leave a comment.

david W. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
3.0

Customer did not leave a comment.

matthew D. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

John goes above and beyond to help customers and ensure that there experience is pleasurable.

Zane G. 
Rating:
5.0

Always good. You can get in and out. Unlike other places you have in Morganton, NC. You should visit them.

John S. 
Rating:
5.0

Customer did not leave a comment.

zane G. 
Rating:
3.0

Customer did not leave a comment.

William R. 
Rating:
5.0

The location was excellent. Your app was an incredible disappointment.

William M. 
Rating:
3.0

I rented a 12x6 enclosed cargo trailer. This trailer was not equipped with a tongue jack resulting in my having to purchase and install one just to be able to handle the disconnecting and reconnecting to the towing vehicle. Why doesn't U-Haul have these already installed on the larger, heavier trailers?

Frank C. 
Rating:
3.0

It felt like I was an imposition and interrupting his day. Very gruff and unpleasant.

Tim T. 
Rating:
5.0

I was pleased! I need a truck on the spur of a moment and I was able to get a truck. The only problem I encountered was actually finding a U-Haul vendor. I spent an hour trying to find a U-Haul vendor.

Robert D. 
Rating:
1.0

Horrible experience, I will not be using Uhaul again for future moving needs. First off, the location that I selected from U-Hauls website does not exist. It's a closed down gas station. I had to call the 800 number to see if I made a mistake and the clerk told me that my location have been changed but I was never notified. I went to the new location in the clerk working there was extremely rude. The vehicle size I had reserved was unavailable and I had to get a larger truck. The clerk tried to charge me a higher rate for this. Again, I was very dissatisfied with my entire experience.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Great service! I couldn't have asked for nicer and friendlier people. The owner hooked up my trailer and checked everything out to ensure a trouble free experience. Most definitely would recommend for a seamless rental!

ernie J. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Everything is well

Vince L. 
Rating:
5.0

Nothing, everything went well. Speedy check-in, help with trailer hook-up and friendly service.

Keith P. 
Rating:
4.0

Customer did not leave a comment.

Hector R. 
Rating:
4.0

Customer did not leave a comment.

laura W. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

paul K. 
Rating:
5.0

Customer did not leave a comment.

Tom G. 
Rating:
5.0

Customer did not leave a comment.

daniel L. 
Rating:
5.0

Customer did not leave a comment.

Rodney R. 
Rating:
5.0

great service

fred P. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

sam S. 
Rating:
4.0

Customer did not leave a comment.

Jerry Dwight H. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

This was a great, effortless rental experience. The folks at United Auto sales were quick, helpful and got me on the road quickly. Great experience!

Neil M. 
Rating:
4.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE B. 
Rating:
5.0

Thank you

Sean H. 
Rating:
5.0

Customer did not leave a comment.

keith S. 
Rating:
5.0

Customer did not leave a comment.

fred P. 
Rating:
5.0

Customer did not leave a comment.

Lawson M. 
Rating:
5.0

Top notch customer service from sales representative. Very high recommendations!!

ANNETTE B. 
No reviews have been submitted for this location.

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