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Kyle W
Customer Reviews for Urban Storage Rainier
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Welcoming staff and convenient return policy ⭐️⭐️⭐️⭐️⭐️
Corey WThe man who worked at Urban Storage was EXCELLENT! He checked us annd annd checked us out when we returned the cargo van. He was very on the ball and multitasked. He was very friendly and cool too. It was the easiest U Haul that I’ve rented! I cannot remember the guy’s name, but he went above and beyond, and our rental was effortless. Thank you! Please feel free to use my review, but I would like to stay anonymous.
Kassia VVehicle needed maintenance - driver side brake light & turn signal not working at time of pickup and throughout reservation. Gas tank supposed to be on 1/4 tank, at empty at time of pickup. Had to wait in the office for 20+ minutes before we were able to pick up our vehicle, eating into our reserved time. Friendly, easy customer service and decently located for our purposes!
Emrys HBoth gentlemen I interacted with at pick up and drop off were wonderful. Made the whole process extremely easy. Would definitely use this location for future needs.
Sean HChris was very friendly and helpful and it was a quick and easy pick up and drop off. Would use this location again
Britanny CNo parking for U-Haul
Trever KTruck was dirty and had no gas, trash and other items left in truck. Went to return vehicle and there was NO drop box for keys.
Heather kZeb and Hayden helped me out. Good customer service and they will repair the truck ramp. Doug.
DOUGLAS BYour counter person was a rock star. Pleasant, professional, and positively a pleasure. Check in and check out was seamless and speedy. I and so glad I chose this location to work with.
Edward JDirty windshield covered in dead bugs Right rear tire pressure 30 PSI, left rear tire pressure 70 PSI Tire pressure sensor system maintenance warning
Greg VAccessing the keys outside business hours was a little cumbersome and time consuming as the app required duplicate authorization that had just been provided upon initial checkin at truck.
Kevin RThe customer rep was fabulous!!
Elizabeth SThe worker there was very friendly and informative. Had a great experience!
DYLAN DThe inside of the van was filthy. Dirt and hair everywhere, French fries under the seat and small pieces of garbage. Unacceptable any time but especially during Covid when every other company goes to great lengths to ensure things are being sanitized and safe for their customers.
JACKSON LI got a Uhaul which was already full and I had to do multiple trips increasing the cost. I mentioned that previously too but did not get any sort of compensation too. I paid 200$ for moving a 1 bed apartment from Seattle to Bellevue.
GAURANG GI've rented several times from this location and the staff is amazing!! Extremely polite and their customer service is commendable!
Kristin BIt would be better if there was an after-hours key drop off at this location.
George AOnly issue I had was that they indicated in the paperwork that the fuel was above 3/4 tank when it was actually much closer to 1/2 tank. If you’d like to follow up on this with me, I’d be happy to provide photos.
LINDSEY LAssistant manager Matt made my day. Thanks so much for all your help!
Rebecca OThe app and van share experience needs some improvements. The 2 big issues are the app kept crashing when I was trying to return. Also, the driver approval process should have been done on sighn up, not when I'm standing there at 6am trying to get the van.
Ezra KCustomer service was great, overall experience was great! The only thing is that the parking situation may be tight for some people, though it worked out just fine for me.
Erin KSpent quite a while waiting for the person at the counter
LUIS UDerek - was a great face for U-Haul - friendly and helpful!
BRIAN SGreat convenient location. Really friendly and helpful staff, both in person and over email. Van was new and clean. I never expected a U-Hall to have a back-up camera, but this one did. Definitely made moving around much easier. Everything with the rental was exactly as promised, if not better. Highly recommend this location.
DAVID ZThe toughest thing to get these days is good customer service. But, I received excellent customer service. Thank you!
BYRON BGood driving experience, didn’t pick-up vehicle but drop-off was simple.
GREGORY SThank you
MARK RThe vans are always great. Either by having one more or having the ones with key boops so you can unlock the doors all at once. Otherwise excellent experience.
VICTOR HFuck U-Haul. I will never recommend your brand to anyone. The facility and staff at this location were amazing, I'm moving my storage unit to this facility because of how nice and professional they were; they did everything they possibly could to make my experience positive, but U-Haul failed to deliver on their side. I made a reservation, and my truck wasn't available when I showed up on time because U-Haul had only provided a 30 minute window between when the previous customer was supposed to return the truck and when I was scheduled to pick it up. I sat there for nearly an hour waiting for my reserved equipment to be available. The people at this location were fantastic, but your company is fucking garbage.
Timothy WYou guys need to give Matt a promotion. Sunday, I arrive at the SoDo rental location and it's closed. A customer support rep sent me to another location, 918 S Horton St, Seattle, WA 98134. There, Matt helped me immediately get my Truck and all the information I needed with no hassle at all. I started the whole experience extremely different than the way it ended. That is all thanks to Matt. I will be coming back here for my next rental.
ADAM THuge mistake. Made a reservation by calling a specific location that was close to my home. Confirmed the pickup details for location and time. When i arrived the individual there told me my reservation was at a different location and they had no rentals available. Made no fuss about it and left to the other location where they had incorrectly made my reservation. When i arrived that location wasn’t even open as stated. And hour and a half later i finally was able to get access to the rental. Movers charged me an hour and half more due to the wait. Then spoke to the company and they submitted a research. Just now they charged me and never really told me what they were able to find. I seems as if they only portrayed they wanted to help and make it seem as if they care. Your agent made an error in the reservation, this was passed along to Mitchell eden who never contacted me on the resolution. And now I’m being charged with no actual resolution. It’s unfortunate that your team is unwilling to correct your own teams mistakes. Is this how your company does business? Guess so.
Jesse TMatthew was very friendly and helpful
Benjamin GEmployees were very polite, accommodating and helpful.
DONNA MSmaller location with little supplies, but great staff.
STATHIE PTruck cab was dirty, especially compared to extra effort rental companies during covid risk to provide a clean and safe Customer environment. The windshield was so filthy to the point of restricting vision for a safe drive. When I asked the desk agent representing Uhaul for help he said “oh we normally don’t clean one way rentals.” He finally did agree to wash the windshield. The van had 71,000+ miles, licensed out of Arizona. No thank you U-Haul. Will try rental agency next time.
Louis GGreat customer service at this location. He got me set up and ready to go in no time. Will come back here again for my future moves
Panya C1: Have what I reserve - didnt have my pads. 2: Clean the truck! Cab was dirty with muddy floors and crumbs, cargo area was *FILTHY* with leaves and debris and some uhaul sign. when I said something about the condition, they handed me a broom. 3: Maintain and inspect! The windshield wiper fell off and the wiper fluid ran out too. I had to drive like 40 miles to get one. Did they even look over it? I was driving 2000 miles and was paranoid the whole time it hadn't been maintained and was gonna break down. P.S. I used to work for uhaul and never would have sent a truck out like this, especially one driving through the desert. I probably won't use uhaul for one way trips again.
Lucas PSelf pickup did not work, and the rental office didn't open for another two hours. I was lucky that the employees of the rental office were there an hour early and could help me out. I had to stand and wait in the rain for an hour
Zsolt MExcellent Customer service!
Elizabeth HDon't understand having to set up an account as I had to go into the office in order to get the van. The set up made it seem like I could access my rental via my phone and not in the office.
Wesley MThe uhaul truck had damage to the interior. The parking break release was pulled out from the wall and lying on the floor. The driver's side visor was broken and would pull out from the ceiling and then hang in your view. The app wouldn't open my camera as I checked in, so I couldn't document it at the start but I did leave comments when I checked out.
Mary-Margaret DFirst off the the Urban Storage employee I worked with did a really fantastic job under very difficult circumstances. I can't thank him enough for the things he did do and how he helped me save my move. That said I'm very unsatisfied with U-Haul. It appears that the truck I had reserved for several days was double booked. I specifically needed a truck for 24 hours and needed a later return time. When I spoke to the U-Haul on ploidy during the initial rental this was understood and the reason I picked this specific location was because it accommodated that were other locations did not. When I arrive to pick up the truck I had reserved for 12:15 the truck I was supposed to get had been double-booked and was not returning until 4 p.m. . I had schedule help, access to certain places and due to the difficulty of this particular move I had to be able to take things to up to four locations, all of which required very specific scheduling criteria. Not only was the truck I was supposed to get not there I also paid to get a ride to the location believing I would have a truck to drive back to my house. Not only did I have to pay unexpectedly for another ride home but I also wasted two hours of precious time during this very difficult trying to pick up the truck I had reserved unsuccessfully. The double book rental was supposed to return at 4 p.m. and the customer who had it out did not return it. I waited for another truck that was supposed to be there at 5 it arrived late. I spent another two and a half hours waiting in the office before I finally got the truck I had reserved. So all told on this one day I had to move I spent three and a half hours in an office and received at work almost six hours behind schedule. This sort of thing is unacceptable and I will seriously look at other options before renting from U-Haul again
glen lNothing. Excellent! Excellent counter help too!
Lindsy AWhen i showed up there was nobody at the desk and i had to wait like two minutes. Other than that stellar. Five stars.
Terence MFast and easy thanks
Ali QHaving no key drop box at this location makes it extremely inconvenient.
VADIM SUnfortunately, I rented a one way uhaul online and when I got into the store I was informed that the uhaul I would be given was a round trip only and that I would have to bring it back to the same location. This caused a major hassle in my move and upset the plans I had made for all people involved. Perhaps more clarification on the online website where I made my reservation would be helpful. Thank you .
Danielle LProvide parking for rental customers.
David MTruck smelled like weed in the cab. Customer service was elsewhere and front desk was empty for 30 minutes when I went to pick up the truck. When I went to return the truck and asked for an explanation of the charges on the bill, the customer service clerk was visibly annoyed - and could barely look up from shopping on his phone. He looked at me like I was an idiot after saying his bill breakdown didn't make any sense, and told me flatly I forgot to add in the mileage fee (I didn't)... Then once he did the math he realized I was right and he misread a number. Then, I was charged for 4 full days even though I was only allowed to keep the rental equipment for 3.5 days... The return time was was 11am on Saturday, but paid through 6pm on Saturday.
Peter FThe office personnel were wonderful. They should all get a pay raise and gold stars on their report card. I run 190 unit apartment homes at 4 locations and will be recommending them all to this location. Keep up the good work. -Amber Heim, Portfolio Manager for Indigo Real Estate
AMBER HVery friendly. Efficient.
Robert Lsome previous customers smoked in the van. there were burnt holes on the passenger seat.
Chung NThis is not an official U-haul location, which I was completely unaware of when I reserved the van. The website allowed me to reserve dollies and blankets, yet when I arrived the person working said they had none of the supplies and I had to go to another location. I was paying for movers by the hours, and it was ridiculous I wasn’t made aware of this beforehand. Overall between drop off and pickup, it was about an extra hour of my time. Extremely disappointing, and cost me a bit of extra money. It should have been communicated ahead of time. The worker could have at least tried to seem empathetic.
Maraya QThe website malfunctioned, we had to wait almost an hour to actually get a truck, and the truck was dirty.
Carlie B