Customer did not leave a comment.Emily B.
Customer Reviews for Used Cars USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The destination location was changed from Plano Texas to McKinney Texas which increased my rate by over $100. I am now trying to get reimbursed for this. Wish I did not have to do this.Craig S.
Friendly and very helpful!Amanda W.
agent was very friendly and helpfulmichael O.
Customer did not leave a comment.rebeca G.
So friendly. Prompt. Convenient. I will use this location again.Richard L.
The gentleman who helped us was very nice, however couldn't get any of my credit cards to take in their system(we have no credit problems)- seemed to be a glitch in their system- had to end up paying cash:(. And after I went to trouble to put all my info on line . And the trucks and trailers are at a separate location from where you register/payâ€” inconvenient set up. Difficult to find the place to pay- no signs for U-Haul at allFranklin V.
The location is extremely hard to find and the man I worked with was very rudemegan C.
Mgr was incredible. Very helpfulT Gill F.
Customer did not leave a comment.danilo R.
They were very helpful and easy to do business withCasey S.
Customer did not leave a comment.Braden L.
Wonderful. Enjoyed it all.Jerad W.
The actual drop off of the uhaul is next door to the mall at 4143 N Shiloh and this should be sent as return address instead of 4201 N Shiloh Fayetteville, AR to prevent others from doing in circles around in the mall parking lot then having to call the location.TONI G.
Customer did not leave a comment.dave S.
Customer did not leave a comment.Dwayne R.
This was a TERRIBLE experience. The rental place was inside a scooter store at the Fayetteville mall, not obvious AT ALL. There was one guy working, extremely slow. He didn't listen well and talked over me numerous times. The trailers were located off-site in a parking filled with potholes, and there was no clear direction.Morgan K.
The gentleman at the counter was very friendly but I had called Uhaul that morning to 've sure there wouldn't be a deposit and was rather adamantly told there was not one then got charged a deposit. Maybe you should update the information your customer service reps use to let them know that there is in fact a $100 deposit when you use cash or a prepaid card such as a work pay card to pay, that way there won't be any unpleasant surprises for your customers.Heather F.
Customer did not leave a comment.Kara L.
Customer did not leave a comment.Surajkumar B.
Customer did not leave a comment.Andrew M.
Location was listed as being open from 11 AM till 5 PM on Saturday. I arrived at 11:15 AM to drop off, but operation was closed. I called the number on my contract and a gentleman answered and stated he was closed, and gave me a new address to drop the trailer off at. After I hung up, I was unable to find the address on Google maps. Aside from the location being in the wrong direction I was heading, I did not have time to further delay my departure so I called the gentleman back to let Him know I was unable to find the map location and ended up leaving the trailer there. I then got on the phone with the U-Haul Toll Free number, and after waiting on hold for 15 minutes, I finally connected to a live associate, who then transferred me to another line. She then insisted on speaking to my wife who was not with me (the initial reservation was made under her name, yet I picked up the trailer and was also added as an additional driver). Very frustrating to that took over 40 minutes to try and resolve before losing the connection.Amy B.
The drop off address was wrong on the contract and text. 4201 N Shiloh Fayetteville, AR is the mall. We had to call to get the correct address. The location was a parking lot with no one there.PHILLIP JOSEPH H.
Customer did not leave a comment.SHELLYE B.
Customer did not leave a comment.Robert M.
That was the craziest drop off I have ever seenCarol F.
The man that checked me out did not know how to do the paperwork so I left with the truck and car hauler without any paperwork.Martin M.
Customer did not leave a comment.Dylan S.
Mr S was patient and helpful. Very easy drop off.Jason B.
The store owner was very friendly and helpful but this was the most unorthodox U-Haul location. He gave us two free doggie calendars from his scooter business; curiously both had the month of December torn out. Maybe he really loves the featured breed that month? There were no signs to indicate that it was a U-Haul business and we had to leave the truck behind a closed business down the road. Just made for a little bit of an uneasy feeling whether or not everything was legit. Some uhaul signage would have been comforting.Jeff G.
Customer did not leave a comment.ray M.
Equipment was to be dropped behind an abandoned closed business. We were met by the "manager" to pick up keys after we called him. The only thing missing was to have the transaction completed from an open trunk in the back alley.Steve P.
Customer did not leave a comment.casey W.
The Uhaul location at the NWA mall is extremely difficult to find.haley G.
was told that instead of getting a 15 foot trailer I was getting a 20 feet. then I got home and it was 26 feet. the man took a lot longer to get the paperwork done which took nearly an hour. didn't understand the payment and nearly tried to charge me double. worst service I have ever encountered.Taylor S.
The location is very hard to find because he wants you to drop it off at a mall. We road back and forth up the highway because the drop off address was different. Then the drop off instructions he gave was really shady. He told us to drop it off at the mall parking lot and leave the key under the seat with the doors unlocked. I would not recommend at all.Jeremy M.
Great service and no hassles!john S.
Customer did not leave a comment.landry L.
Easy transaction. Exactly what anyone would want or expect from a Rental Service.Jordan S.
Customer did not leave a comment.CARI A.
The whole experience was exceptional!!brycw S.
The address was not where the person I was suppose to meet was. Very stressful to figure out where to drop the truck off at.Abigail W.
This location does not exist. I had to find another location to drop off the vehicle. This drop off was a total disaster, and I feel that I should be reimbursed a portion of my rental for the inconvenience it caused when I was on a very tight schedule.Terry T.
Customer did not leave a comment.David W.
Directions to the location really need to be clarified. The drop off zone was not a used car lot, but a mall parking lot. So definitely had to call someone to figure out where to drop off. Also had no clue how a 24 hour drop would work in that location.Rick D.
Customer did not leave a comment.Kenneth S.
Had to hook the trailer up myself. No help no options just a $125 feeCOLLIN H.
Customer did not leave a comment.David K.
Easy Peasy. The agent was an interesting guy. Very polite.stewart C.
I was charged for a dolly and packing blankets that i didnt have when i picked up the truck so i had to go to one of the locations and pick them up and got charged a second time so i paid for the item twicemara C.
Customer did not leave a comment.Anthony B.
Customer did not leave a comment.lance A.
Rep was very unprofessional called me 5x after he was told I would drop of after next day he told my husband just to bring in the next day before 12 and it was dropped of by 10 am and he did not even open his door I called him and he answer rudely that he was at lunch at 1030 just to leave the keys I the box and he charged me an additional fee if 30 and no explanation of it.Rosa G.
The guy who helped us was very nice, patient, and he really helped my family out a lot.brittney M.
WHAT A GREAT EXPERIENCE DEALING WITH THESE FOLKS. :-)Antonio C.
Thanks guys! It was quick and easy!Marcus S.
Nice truck. Very clean and in good shape.jim W.
Customer did not leave a comment.eric H.
Customer did not leave a comment.dan B.
Have more truckseugene N.
Customer did not leave a comment.Chad B.
Customer did not leave a comment.debbie F.
Customer did not leave a comment.africa S.
I believe there was a drop off closer to us than the one they made us use.Joyce F.
No one was at the location and we made multiple calls to get someone so wecould pick up.richard B.
Make sure planned location is open. Truck was filthy. Not impressed.Stephanie W.
Customer did not leave a comment.Kathy G.
These guys were great! Excellent customer service!Gene S.
Customer did not leave a comment.Eddy L.
Customer did not leave a comment.MARCOS A.
Customer did not leave a comment.DAVID B.
We made our reservation on line but no one new we were coming. Very disappointed. Also our reservation said we would be contacted the day before to verify everything and we weren't. The preferred location wasn't the location UHaul set up for us so we went to the preferred location first and were directed to another UHaul in a different town. Neither place knew of our reservation. It would have been nice to have been notified of where our reservation was and for them to have been expecting us.JUSTIN G.
Customer did not leave a comment.Keith G.
Customer did not leave a comment.James L.
Had to ck out at one location n pk up at another location.Harold R.
Customer did not leave a comment.John E.
Customer did not leave a comment.PATRICIA P.
Large cut in back tire when we picked it up. Also they told us it would be 142. And somehow ended up with 300 dollars worth of charges. After paying cash.HAYDEN L.
Customer did not leave a comment.KEVIN W.
Customer did not leave a comment.Sean P M.
Outstanding experience. No suggestions for improvement.NACCAMAN W.
Customer did not leave a comment.BONNY W.
Customer did not leave a comment.MARK D.
Customer did not leave a comment.
Customer did not leave a comment.James W.
Customer did not leave a comment.jim J.
Customer did not leave a comment.james L.
Customer did not leave a comment.FNU A.
Customer did not leave a comment.DENNIS F.
Owner engages customers through small talk bordering on uncomfortable racism and sexism. Need to work on professionalism and respect.Tom L.
Customer did not leave a comment.Angela M.
Customer did not leave a comment.CODY W.
Customer did not leave a comment.albert R.
Customer did not leave a comment.ALLEN F.
Always professionalRON W.
The equipment was clean, well maintained and pleasant to use. Service at this location was inconvenient and fraudulent. They could not get multiple approvable credit cards to approve a hold on the equipment over the phone. When I returned the equipment, they charged me for pads and a dolly that I did not rent and would not return the funds without my threatening to go to the police with charges of fraud. Multiple people I have since spoken to about my experience are aware of fraudulent practices by this owner. I will recommend never to give patronage to this establishment!Chris K.
Not well organized, venue was sub par at best. Service was alright considering they had 1 employee able to check people in and out.Tommy S.
The manager was friendly and helped us get everything we needed.Frank C.
I don't know. I popped in, received terrific customer service, and paid a great rate. My transaction could not have been simpler or smoother. Job very well done!KEN V.