I have rented 3 UHaul trucks over the… I have rented 3 UHaul trucks over the past two years helping people 2 times and this one was for me. Every truck I picked up was filthy and disgusting inside with people’s food dropping in the seats etc…one was so bad with dog hair I had to use a blower to get it out of the truck and I mean bad! This was a gas powered blower! This last truck I made notes asking that it was clean and the windshield wipers were safe as the 2nd truck fell off completely. So I made a note asking for the truck to be clean and windshield wipers were in safe operating conditions. I knew I was going to be driving in bad weather. So I guess they don’t bother reading your notes and the wipers were shot! The truck had gold glitter all over the cab and left over food from someone’s mouth were between the seats. So I took it home and cleaned it with pinesol , got an air freshener and wiper blades. They do not maintain there equipment period! Out of all three trucks I should have been paid to drive them! I’m a Class A driver and there equipment is awful and should be pulled into the weight stations for inspections! Or you should pull it into the scale and ask for it to be inspected. Anyways if you get one all I can say is good luck! I called three people and asked for some money back for my time and effort and haven’t heard a word from upper management nor any compensation. They just don’t care! So that means you better care and check everything yourself including oil, tire pressure etc…if not you will be broke down on the road so definitely pay the money for roadside assistance as it’s not free
Mike G
Used Cars USA
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Fayetteville, AR 72703
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Customer Reviews
- 3.5 Average Customer Rating
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Ended up paying 3 times more than the advertised price. Not happy.
Julia BIt was weird, no actual location, told to drop it off if a parking lot. Very strange.
RANDY SI had no problem other than finding the place in a mall. If the owner would not have called a couple hours before I was due I don't think I would have found it. Having to walk back to truck and drive yo opposite corner of mall parking was inconvenient, but owner was friendly and helpful and had trailer that I reserved. All went well, it just had an odd feel to it.
Richard FHad a difficult time finding location within the Mall. Had to inquire with security as to where it was, only a small window sign. It would be helpful to have a larger sign in a placement easily seen.
LAURA H