Customer Reviews for Utah Auto Remarketing
(U-Haul Neighborhood Dealer)

90 reviews

1490 W State St   Hurricane, UT 84737

(435) 216-5852

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 8/27/2022 - 8/28/2022: Closed

Services at this Location:

Contact Us

(435) 216-5852

1490 W State St
Hurricane, UT 84737

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 8/27/2022 - 8/28/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Daniel Was very good, he got the trailer all hooked up & I was on my way !!! Easy return ! Great job U-Haul !!!

Roger H. 
Rating:
5.0

Customer did not leave a comment.

George O. 
Rating:
3.0

Better customer service.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

ALYSSA H. 
Rating:
3.0

Uhaul listed this as the drop off point and I dropped it off after hours and the guy that was still there said it would get checked in in the morning. I got a call the next morning from a different location from a man who seemed very annoyed saying we didn't drop off our trailer, I told him where I dropped it off and he asked if I had gotten a text or phone call to drop it off at his location, which I hadn't. It was very unprofessional and it seems like uhaul does not coordinate with their distributing companies well. Again won't be using uhaul again because of the disorganization.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

The entrance was not well marked and a little to skinny to fit through.

barry C. 
Rating:
2.0

Everything was okay.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

victor U. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
4.0

Nothing I can think of.

Gary C. 
Rating:
3.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

The company I rented from was great!

Dustin S. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
1.0

Customer did not leave a comment.

Ammon B. 
Rating:
4.0

Trailer needed to be registered.

James H. 
Rating:
3.0

Customer did not leave a comment.

Marcus W. 
Rating:
1.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

wendy O. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

Nicolos V. 
Rating:
2.0

After dropping off the truck and relaying the issues the truck had so as to not be charged for it, they said there was nothing they could do nor did they offer to help in any way. Said I should have contacted the main office and the place I rented it from (which neither of which helped). Would not recommend uhaul but there are few options.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

kathline B. 
Rating:
4.0

Customer did not leave a comment.

Janet S. 
Rating:
5.0

Customer did not leave a comment.

aaron M. 
Rating:
5.0

Your service representative at this location was very helpful and a pleasure to work with.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Jared C. 
Rating:
4.0

Check the hitch to make sure it is secure

HB A. 
Rating:
1.0

I tried to drop off my trailer at this location on the 2nd of July closed until the 7th. tried other locations in St George no one answer, tried Uhaul could not get customer service, Finally Tuesday the 5th one of the uhaul locations told me to us the 24/7 app to return. Cost me more money but the trailer was finally returned!

Lance E. 
Rating:
5.0

The best

Chris D. 
Rating:
1.0

We arrived at 4:30. No one at location to help get covered trailer off hitch. Had to use car jack. No blocks of wood anywhere to put under hitch. Grounds full of weeds. Business open 9 to 4…..really.

Bart S. 
Rating:
5.0

Very easy to work with. Thanks

Marleen N. 
Rating:
4.0

Customer did not leave a comment.

Tom S. 
Rating:
3.0

I was sent to a different location and arrived there at 6am and found out that I couldn't get the truck until 8am. Poor service.

Haavard S. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
3.0

There are no personnel. You must use the online return. It was convenient, but nothing else.

Nikolaos K. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Danielle D. 
Rating:
2.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY W. 
Rating:
5.0

Customer did not leave a comment.

Larry T. 
Rating:
5.0

Customer did not leave a comment.

Matt R. 
Rating:
5.0

Had total cooperation from the staff at Hurricane, hitched the trailer up for me and I was on my way!!

Russle K. 
Rating:
2.0

Signs on the front door are very unfriendly to customers. Actually wants to charge a fee of $25 if you park in their front parking spots for more than 20 minutes? Totally not customer friendly message!!

JOE K. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
3.0

Customer did not leave a comment.

Christopher C. 
Rating:
2.0

Customer did not leave a comment.

William V. 
Rating:
3.0

Better communication.

Gregory H. 
Rating:
5.0

It would have been nicer to drop off the truck at one of the many closer locations in St George, the actual city of our move, but instead we had to drive to a different city to drop off the vehicle. Otherwise, the dropoff was smooth.

Brent C. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
3.0

When I reserved the trailer. I chose a location in St. George utah close to the vehicle being towed. The day before my reservation. I received a call stating that the Location did not have my trailer. And I would have to travel 35 miles round trip to another u haul facility if I still needed the trailer. Upon arriving there we were told that the first location doesn't rent car trailers. If that is the case they should remove that option from there location and save a lot of extra hassle for customers needing to get on the road.

Stuart J. 
Rating:
5.0

Everyone and everything was great.

Thomas T. 
Rating:
3.0

Customer did not leave a comment.

LEE K. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
3.0

Customer did not leave a comment.

nancy S. 
Rating:
3.0

Customer did not leave a comment.

Tashi T. 
Rating:
3.0

The entrance could be better marked for out of town people

Lance C. 
Rating:
3.0

Customer did not leave a comment.

Eric S. 
Rating:
3.0

Customer did not leave a comment.

Pete W. 
Rating:
2.0

Felt like we were a bother when dropping off the trailer.

Phillip A. 
Rating:
5.0

Customer did not leave a comment.

Reese K. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
1.0

No one was there, it was a used car dealership. Everyone was confused that I eventually talked to upon drop off. I was told to move the truck to the other end of the parking lot, no check out procedure or communication about checking mileage, fuel, or vehicle condition. No final bill out. I would not rent there again.

ALEX C. 
Rating:
4.0

Customer did not leave a comment.

Ron L. 
Rating:
3.0

Customer did not leave a comment.

KC T. 
Rating:
5.0

The brakes on the unit I rented could use some service.

Add B. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Great job. Fast and friendly.

John K. 
Rating:
5.0

Customer did not leave a comment.

KEVEN M. 
Rating:
1.0

I would never recommend this place to anyone.

Erik A. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
1.0

Told me to take it to the back of the lot and park it and unload it. The back of the lot was narrow and hard to maneuver in. It was during business hours. I feel he should have been more involved with the drop off.

Trisha J. 
Rating:
5.0

Very professional

LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

Ashley F. 
Rating:
5.0

Customer did not leave a comment.

Ashley F. 
Rating:
5.0

Customer did not leave a comment.

Natalie D. 
Rating:
5.0

Customer did not leave a comment.

seferino S. 
Rating:
4.0

Everything was great. Easy process.

Mike B. 
Rating:
5.0

The service was quick and easy…thank you

mike W. 
Rating:
3.0

U-Haul sent me to a drop off location that did not accept trailers. I had to go nearly 100 miles round trip out of my way to return the trailer. It was a very poor experience. The drop off location was fine. U-Haul was the cause of all my problems from the start

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Chaffin P. 
Rating:
1.0

I arrived on the lot, and the representative quickly showed up. He said he would check in the U haul after he helped someone else. When I asked for help undoing the ratchet straps, he said that his insurance would not cover him helping take me car off the trailer. He repeated this over three times even though I acknowledged his comment. I didn't want help getting my car off the trailer, I just have troubles working the rachet straps. I was already stressed due to my toddler panicking while I was away. He refused to be present in any way while I worked the rachet straps and unloaded the car. I would not wish this horrible customer service on anyone who made a long journey with a small child .

Crystal M. 
Rating:
5.0

Customer did not leave a comment.

randall W. 
No reviews have been submitted for this location.

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