Having a WiFi to connect to at the building would make after hours returns with the app much easier because the cell service at that store is not good at all. Otherwise, zero complaints. Would rent from them in a heartbeat.Sean S.
Customer Reviews for Ute Pass Rental Inc
(U-Haul Neighborhood Dealer)
Cascade, CO 80809
(Hwy 24 In Crystola)
Services at this Location:
- Mon–Fri8 am–5 pm
- Saturday8 am–3 pm
- Sunday10 am–2 pm
Special Operating Hours
- 9/27/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rebecca C.
Customer did not leave a comment.Tricia D.
Customer did not leave a comment.Steven T.
Superior on all accounts.John B.
Customer did not leave a comment.Brian W.
Shane is the BEST! GREAT truck, tan perfectly, altho it rained for24 hrs.Robert L.
Customer did not leave a comment.Russ F.
Great customer service.KEN N.
Very friendly and helpful. Fast transaction on both sides pickup and return.JJ M.
Customer did not leave a comment.Tom N.
Best U-Haul experience to date...why? QUICKEST! From arrival to walking out the door with the keys, 5 minutes! Don't know what y'all have done to speed things up, but KUDOS!William T.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Ricky B.
Very friendly, knowledgeable and helpful. Would recommend this location to everyone.Debbie H.
These guys are great to work withJim O.
Absolutely great experience!Johnathan R.
Could not recommend more favorably! Excellent job!Johnathan R.
making reservations is simple and quick. checking in and returning the trucks is fast. tbey are conveniently located. their service os excellent.sue M.
Cellular signal is weak in Cascade, CO. Please consider adding a public-available outdoor wifi to boost the speed for uploading photos. The checkin process took almost 30 minutes, most of which was just waiting for photos to upload.MARK P.
Customer did not leave a comment.Jamie S.
Service was excellent, the gentleman who helped us was super kind and helpful!! Would recommend anytime and will use again!Andrea T.
The windshield wiper broke while going through a snowstorm. Had to stop and get it replaced. The other wiper failed to clean but did not break.James S.
Customer did not leave a comment.Lynnwood B.
Super helpful, quick return!john R.
This trailer was very old and the door was hard to operate. It was difficult to attach straps to the walls do to the age of the trailer. ALSO I WAS PROMISED A DISCOUNT AND THIS DID NOT HAPPEN.Thomas B.
First of all this review is about Uhaul.. Not Ute Pass Rental Inc!!! Manager there was pleasant and took care his customers.. That said.. Rented a car trailer.. Set it up online to be across the street from Hotel. Received a call day before pick up that I had to drive to a Completely Different City.. Ute Pass Rental Inc is Not at fault..Uhaul is!!! By the time I returned to my hotel the trailer brakes looked like they were on FIRE.. I call service # and they responded but had No Guarantee they would get it fixed that day. It was Sunday and I had to be on the road that day. Exchanged the trailer at Another Uhaul rental place. Contract was transferred to other trailer. Picked That trailer up 10min from Hotel. They had 3 of them There... WAS NO REASON to drive to Another City for one. RIDICULOUS!!!!!!!!Dave H.
Customer did not leave a comment.Erin O.
Customer did not leave a comment.Katie P.
Customer did not leave a comment.larry S.
The sales person was very nice and speedy..could not ask for moreDebra Y.
Customer did not leave a comment.Sunde K.
nothing. the gentleman assisting me was knowledgeable, friendly, and informative. it's great to have this so close the wp and parts westsue M.
I HIGHLY recommend this location for rentals! This is my second rental and I can't say enough great things. He has clean trucks, provides excellent customer service. He even found my AirPods and sunglasses we left in the truck and called me to tell me he put them in a safe place. INTEGRITY AND HONOR!!! Such a wonderful experience!Cristina S.
Customer did not leave a comment.David A.
Customer did not leave a comment.KEN N.
Customer did not leave a comment.Nicholas R.
Customer did not leave a comment.JASON D.
Submitted a review a few moments ago on a different email for the P/U location. Please see those comments. You have a great employee in the Cascade office.Patrick M.
The employee that checked out the truck was exceptional. He was very courteous and answered all our questions. You don't want to lose him!Patrick M.
Customer did not leave a comment.frank G.
Customer did not leave a comment.Megan S.
Customer did not leave a comment.Ginger W.
Customer did not leave a comment.dan L.
Customer did not leave a comment.Michela F.
Customer did not leave a comment.Hayley F.
Customer did not leave a comment.Brad B.
Friendly staff and helpful with the trailer hitch hookup.Joel G.
Went above and beyond to help me get the best price. Excellent customer service!Kelly M.
Customer did not leave a comment.JAMES W.
Customer did not leave a comment.JAMIE R.
Customer did not leave a comment.Colin C.
Customer did not leave a comment.Shelley V.
three tires were brand new and one was worn. the worn tire blew on the highway and we were stranded on the road for 90 minutes while they got someone to replace it.Dan M.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Beverly H.
Customer did not leave a comment.Dylan P.
Customer did not leave a comment.AMANDA M.
Customer did not leave a comment.Suzanne D.
The blankets were filthy...when the bag was opened the smell was terrible, like dirty socks that dogs had been sleeping on, the blankets were full of grass, dust, and wood chips/saw dust.Mickey O.
They were very helpful.BRUCE A.
Customer did not leave a comment.CORY O.
Outstanding. Wish everyone could use them.Jason C.
Not muchDan G.
Customer did not leave a comment.David A.
Agent was super helpful.Lloyd C.
Gentleman who helped me was very knowledgeable and answered any and all of my questions.Amber J.
Customer did not leave a comment.Teresa O.
Zachary, the young man who assisted me with getting the rental, is an incredible young man. He's very capable, friendly, and professional.Dirk P.
Outstanding job by the sales person Thank youSebe R.
Customer did not leave a comment.John V.
I like the design of the newer 6x12. The barn door configuration is awesome! I also think the extra tie downs inside the trailer are awesome!Edward L.
Customer did not leave a comment.Daniel M.
This was not supposed to be the pickup location, the truck pickup was changed multiple times. This added 2 hrs to my moving day and caused everything to get pushed back. Clean store and friendly staff thoughCHRISTOPHER K.
Customer did not leave a comment.Eric C.
I returned the trailer early. James was polite and top notched at what may be the coolest place to check out.Michael M.
Customer did not leave a comment.Francis S.
Let the customer know your going to charge them for late fees and extra .Sara S.
Customer did not leave a comment.Russell W.
Hard to find. Needs better signage.rachel G.
I had reserved, with confirmation, a 26' truck fairly close to my move location. The following day, I was notified that truck was not available, and the only option was a 15' truck 20 miles away. This resulted in having to drive much farther (more cost in mileage), and make multiple trips due to the smaller load capacity, as well as having to extend the moving help we had reserved. This resulted in a more than $200 increase over the original reservation between increased mileage and extended time for the movers. Staff at the location were helpful, but the fact that my reservation of a larger truck was canceled caused massive disruption in our plans.Jonathan B.
Customer did not leave a comment.Stan D.
Customer did not leave a comment.KEITH J.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.DANA D.
Customer did not leave a comment.NIKOLAS R.
The truck was in need of repair. The alignment was horrible. The truck shook and wobbled, the brakes were bad. Sounded like the transmission was going to go out any minute. I believe I was overcharged. I was told if I called, which I did , that i would not be charged. A $19.95 truck costs $146. Rip off.BRENDA C B.
The representative answered my questions and tested my break and turn signal hookup for me.KEITH M.
Customer did not leave a comment.JASON M.
Excellent customer service from SebastiÃ¡n! This was literally the most hassle free, easy, convenient u-haul experience I have EVER had! Thank you!FAITH C.
Customer did not leave a comment.JOHN D.
Nothing. The staff was very helpful.BRAD B.
Customer did not leave a comment.James W.
Customer did not leave a comment.Michelle M.
Be more on board when someone is on your lotCLAYTON C.
Poor value. Hope to never need again.DANIEL A.
Very friendly!!MELANIE T.
Customer did not leave a comment.TIMOTHY J.
All was great, from my local dealer answering the phone, personable and efficient customer service. It all worked out perfect for me to use the size Cargo Van, it was perfect! I will continue to use this location again and again whenever I need to rent a U-Haul, as I have before many times.MARIE S.