Customer Reviews for Ute Pass Rental Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ute Pass Rental Inc

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

ROSCOE B.
Rating:

Customer did not leave a comment.

THOMAS G.
Rating:

The agents helping me with pickup and drop off were very friendly and helpful. Great customer service!

Ronald C.
Rating:

Easy in and out on my to where I'm going. Good folks at this location and the car hauler was way nicer than what I was expecting

Bradley B.
Rating:

Customer did not leave a comment.

Alice P.
Rating:

the problems I had were not with the location, it was with uhaul central booking

Paula H.
Rating:

Shane was excellent support! Je cared and it showed. He gave me tips and took time showing me hook up and why (cross chains). This comment is for Cascade CO.

Kimberley Shea K.
Rating:

Customer did not leave a comment.

Shawntay H.
Rating:

My experience was awful from start to finish.

Timothy F.
Rating:

If someone calls about a missing adapter, be polite to the customer.

DEBRABERES B.
Rating:

Customer did not leave a comment.

Joseph A.
Rating:

A great first time experience. we stopped in a day early to make sure everything was ready. They were more than helpful, let us know the trailer was there, checked to see if our Jeep was setup for it, just a super friendly place. We went back to get the trailer and it was another super nice guy. He hooked up the trailer, made sure all the lights worked, answered any questions we had, made sure we had everything we needed and wished us a good trip. Prefect Can't thank these folks enough.!

THOMAS U.
Rating:

Customer did not leave a comment.

Janice C.
Rating:

Customer did not leave a comment.

HAROLD C.
Rating:

Customer did not leave a comment.

ROBERT G.
Rating:

The location I rented from had a different employee when I picked up and dropped off. Both individuals were extremely helpful and knowledgeable. No complaints whatsoever.

Jerry D.
Rating:

Great service. Very Profesional and just nice.

DONALD B.
Rating:

Employees were very helpful.

WILLIAM F.
Rating:

Customer did not leave a comment.

DAVID A.
Rating:

Customer did not leave a comment.

ALAN F.
Rating:

Customer did not leave a comment.

PAUL C.
Rating:

I'm happy with always using UHaul for my moving needs BUT, would appreciate getting a Military Discount like other businesses offer.

LYNETTEA S.
Rating:

This UHAUL staff was very professional & went the extra yard to accommodate my rental needs.

HEATHER H.
Rating:

Thanks Zach for helping me back up and park the trailer!

Dan Z.
Rating:

Were very helpful in locating item left in truck after dropping off. Called next day to inform they found item.

Kenneth E.
Rating:

Awesome customer service.

Jason B.
Rating:

Customer did not leave a comment.

ROBERT B.
Rating:

Customer did not leave a comment.

WILLIAM G.
Rating:

The staff was very friendly and helpful; the only concern I have is that employees were not wearing masks, which I believe should be a U-HAUL company policy to protect both their employees and customers during this current time of the pandemic.

Karen V.
Rating:

Customer did not leave a comment.

stephen B.
Rating:

Customer did not leave a comment.

Dirk N.
Rating:

Customer did not leave a comment.

Amos A.
Rating:

Customer did not leave a comment.

MICHAEL M.
Rating:

My only complaint is not being able to change your drop off location in the app. I had advised I was going to drop off the truck In Woodland Park, however the location set in my app was in Cascade. Although only a 6 mile difference, and small inconvenience, it would be better if you could change your drop off location in the App if you find one closer to your final destination. Other than that, great experience.

John T.
Rating:

Customer did not leave a comment.

Darren G.
Rating:

Customer did not leave a comment.

Lynn M.
Rating:

Very helpful and nice

Thomas B.
Rating:

I had problems with the door of the unit and the owner was able to get the door open and help move the load around so the issue would not happen again. The roll type door was the issue.

Patricia W.
Rating:

Very friendly.

Richard M.
Rating:

Make sure trailers are clean .

Edwin R.
Rating:

Customer did not leave a comment.

Lisa H.
Rating:

It was easy and quick to pick up the truck and very easy to return. The truck was in excellent condition and the rental person friendly and easy to understand.

John B.
Rating:

Customer did not leave a comment.

Kirk F.
Rating:

Customer did not leave a comment.

Daniel L.
Rating:

Great customer service and very helpful.

Kyle T.
Rating:

Customer did not leave a comment.

monique R.
Rating:

thank you

donna G.
Rating:

Excellent customer service. Very pleasant to talk to and work with and a plus to UHaul. Tied with Phil for our #1 pick. Thank you to both of them.

Colette K.
Rating:

Customer did not leave a comment.

Karen K.
Rating:

Customer did not leave a comment.

Cynthia T.
Rating:

It's Colorado. It snows. Get appropriate tires for the road conditions. We were stuck in snow on a minor uphill grade. Our low riding compact car was able to maneuver it but not the uhaul with inappropriate tires.

Matthew M.
Rating:

Customer did not leave a comment.

David Z.
Rating:

Customer did not leave a comment.

Patricia N.
Rating:

Customer did not leave a comment.

jill T.
Rating:

Customer did not leave a comment.

William R.
Rating:

Ute Pass Rental provided great service for us on our 1st trailer rental (pick-up and return). We had a problem with the door jamming because the contents shifted during transport and we received assistance from another u-haul dealer in Woodland Park.

Shauna W.
Rating:

Customer did not leave a comment.

carl M.
Rating:

Customer did not leave a comment.

Ron D.
Rating:

Customer did not leave a comment.

Andrew C.
Rating:

Customer did not leave a comment.

Barry H.
Rating:

Customer did not leave a comment.

Danny C.
Rating:

Knowledgeable about the equipment. Willing to do more to help then needed. Excellent staff and highly recommended.

hillary S.
Rating:

Customer did not leave a comment.

Larry D.
Rating:

The only problem with the location was the distance from my home and my requested location. The customer service was excellent.

Brian C.
Rating:

Customer did not leave a comment.

WADE C.
Rating:

Customer did not leave a comment.

Ken C.
Rating:

Zero problems.

Bradley H.
Rating:

Customer did not leave a comment.

Anthony P.
Rating:

Same.

Sandra H.
Rating:

The gentleman at this location was unaware that I was coming because his internet system was not working. He had evidently not been trained on how to do the checkout process on his mobile phone and had to contact the Colorado Springs office for help. He was quite frustrated that the system was not working properly. However, when the paper work - done via text - was finished he got the trailer hooked up in no time at all and I was on my way.

james G.
Rating:

Customer did not leave a comment.

Richard S.
Rating:

Used the online pre-registration form - made the on-site checkout process that much faster. Highly recommend Ute Pass Rental, Inc!

MELVIN P.
Rating:

Customer did not leave a comment.

schar F.
Rating:

The people at Ute Pass are the best. I will never rent from anyone else. I originally called the Woodland Park UHaul. It was very confusing. I was put in the system and did not know if I would have a trailer when I needed it. That process needs to be smoother. Woodland Park needs to get a little more experience. I did not feel confident they knew what was going on.

Angela L.
Rating:

Customer did not leave a comment.

Maria B.
Rating:

This particular location is wonderful - no long waiting, friendly and fair-minded service. And thank you for keeping your insurance rates reasonable! The North Nevada location is a disaster - understaffed so the wait times are way too long. They are probably doing their best, but they need more and better-trained staff.

Jerry E.
Rating:

Customer did not leave a comment.

Bryce J.
Rating:

Customer did not leave a comment.

Josh C.
Rating:

The Cascade location was great. But the U-Haul service overall was very much a hassle. Issues with the online check-in portion, distance of locations in which I was being told to go to. Unsatisfied with the online services

Scott M.
Rating:

Customer did not leave a comment.

mark S.
Rating:

Only one of the three people there knew anything at all about processing an order! The first one made 2 attempts the second one made an attempt and then the one that knows what he is doing came in and took care of it in a few minutes!

Kyle T.
Rating:

I selected a different location for pick up. One that I am sure could have offered a better experience that Ute. Also this location was up a canyon, which was not convenient to say the least. The van's windshield was covered with bugs, smelled like smoke and was overall very dirty.

Frank F.
Rating:

Customer did not leave a comment.

Laird J.
Rating:

Customer did not leave a comment.

Julie C.
Rating:

We were moving across country and would have liked a newer U-Haul. The oil light came on right when we got to our destination.

John L.
Rating:

Great people. Everything went very smoothly. Thanks!

nick S.
Rating:

Customer did not leave a comment.

Robert F T.
Rating:

less pressure on extra insurance and xtra help could expedite the rental process.

John S.
Rating:

Customer did not leave a comment.

Jeffrey S M.
Rating:

Professional and pleasant. Always a great experience at this dealer.

Cindy E.
Rating:

The only thing that I can say is we had been all over trying to find a place to donate 2 twin beds, 3 Goodwills but we couldn't find a place that would take them. We had to leave them in it because we had no other vehicle to transport them. It would be nice if some uhaul places had a big trash container customers could dump unwanted items. I dont know what else to do. Thank you

danny W.
Rating:

Friendly crew, staff, well storage keep safe since my mom's belongs been in storage for 3 years that my cousin keep n paying for so long till I begged him to give all my mom's belongs back to me finally. And loaded stuff in u-haul well care and safe till we got home in rained and we unloaded stuff in my garage done. I'm so happy with all stuff back home with me as feeling my mom who passed away 3 years ago she still present around me. God blessing you all. Susan

Penny N.
Rating:

Customer did not leave a comment.

MITCH M.
Rating:

Customer did not leave a comment.

DAN Z.
Rating:

Fast and easy!

John B.
Rating:

Customer did not leave a comment.

James S.
Rating:

Customer did not leave a comment.

Terry T.
Rating:

Customer did not leave a comment.

david R.
Rating:

Based on my experience, nothing could have been better.

GRANT J.
Rating:

Customer did not leave a comment.

Carolyn C.
Rating:

I felt that since U-Haul had zero 26 foot trucks available, they could have done something, like discount the mileage, since that forced us to make two trips. Way too expensive. Next time, I'll hire a moving company and avoid the stress and high cost

No reviews have been submitted for this location.

Back
To Top