Customer Reviews for Ute Pass Rental Inc
(U-Haul Neighborhood Dealer)

856 reviews

8785 W US Hwy 24   Cascade, CO 80809
(Hwy 24 In Crystola)

(719) 687-7824

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(719) 687-7824

8785 W US Hwy 24
Cascade, CO 80809
(Hwy 24 In Crystola)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Be more on board when someone is on your lot

CLAYTON C. 
Rating:
5.0

Poor value. Hope to never need again.

DANIEL A. 
Rating:
5.0

Very friendly!!

MELANIE T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

All was great, from my local dealer answering the phone, personable and efficient customer service. It all worked out perfect for me to use the size Cargo Van, it was perfect! I will continue to use this location again and again whenever I need to rent a U-Haul, as I have before many times.

MARIE S. 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

The man was extremely helpful and courteous. He took care of everything for us and made it so easy. We had a great experience renting our equipment and would certainly recommend this location.

CLEBERT S. 
Rating:
5.0

quick n easy very professional n personable

rick J. 
Rating:
5.0

Customer did not leave a comment.

Kelley D. 
Rating:
5.0

Customer did not leave a comment.

Paul Y. 
Rating:
5.0

Calling and making a reservation for pick-up was easy … not the U-Haul location closes to our physical location … but easy. We arrived at the designated location D&J Elite and saw a U-Haul truck exit the site. We proceeded to the front door and it was locked. We were about 15 minutes early, so we waited. Another customer arrived and asked us if he could rent a U-Haul trailer thinking we were employees. We all stood around until after 1:35. I called the reservation phone number who then got in touch with the location manager to be told no one was available and wouldn't be for the remainder of the day even though we had a 1:30 reservation. So, we were directed to another location even further away. At the second location a woman tried to assist us but was difficult to understand and insisted that we were there to pick up a truck … nope a 4x8 trailer. She had a young man assist us then. The check-in took almost an hour. He insisted that our phone be used to capture photos of our driver's licenses … when asked if he could manually enter the info because the internet did not work effectively within the building … we were told it would take to long to enter. I was asked to walk outside numerous times to link to the internet. And the gentle man cussed about the customers they have to deal with. After all the “paper work” was completed, he asked for $220. We had been quoted $160 even with the trailer being 5x8 due to that being the only size they had. He made the charge and then left to eat his lunch. Ummm … where is the trailer? We need to do a walk around. We need the plug to make the lights work. The drop off in Cascade, Colorado was smooth as glass. Shane was very professional and courteous … and efficient. It's a shame the pick-up wasn't as great as the return.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

NATHAN P. 
Rating:
5.0

Keep smiling, service is great! Thank you!

JOHN M. 
Rating:
5.0

Very personable, gave us extra miles, explained use of the vehicle.

LORI H. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Great costumer service and good prices

NIELSY B. 
Rating:
5.0

Customer did not leave a comment.

Tina A. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

We were impressed with the entire process.

RICHARD B. 
Rating:
4.0

Great service at the Cascade, CO location.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

KARL S. 
Rating:
5.0

Great place to rent a truck with auto-trailer. The folks were just awesome and easy to work with.

Jerry B. 
Rating:
5.0

Very good service. I have used Ute Pass Uhaul several times. Always great service!

Terry T. 
Rating:
5.0

Thank you! Awesome

DAVID J. 
Rating:
3.0

Maintain equipment better.

Paul O. 
Rating:
5.0

Very friendly prompt service.

Anna L. 
Rating:
5.0

The Uhaul reservation system was down delaying the completion of my rental despite the fact I completed my reservation on line. This is the second time this happened at this location.

John D. 
Rating:
4.0

Customer did not leave a comment.

Melvin P. 
Rating:
5.0

Customer did not leave a comment.

DYLAN G. 
Rating:
5.0

Customer did not leave a comment.

Don J. 
Rating:
4.0

Easy trailer pick-up and drop! Helpful staff!

BENJAMIN P. 
Rating:
5.0

Nothing. I especially appreciated the 2 employees to whom I talked. Very friendly and helpful

DOUGLAS P. 
Rating:
5.0

Great team and awesome customer service!

KRIS K. 
Rating:
5.0

Customer did not leave a comment.

Kenton T. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
4.0

Customer did not leave a comment.

CLINTON B. 
Rating:
5.0

No improvement needed

shelly K. 
Rating:
5.0

General comment about uhaul not location specific. I think the hitch caused the trailer to have a nose high attitude. I saw other 5x8 uhaul trailers on this trip that were more level. Either more bend in the tongue or advise renter to use hitch 2 inches lower when using a Durango or similar vehicle. Also had to drive 36 miles round trip to get trailer.

Douglas N. 
Rating:
5.0

Fantastic as always.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

RACHEL B. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

It's important to note that this was NOT the pick up location I chose. Uhaul changed my pick up location two days before my reserved pickup date. I was extremely frustrated as I ended up having to drive 45mins to the new location. This should not be allowed as I reserved my trailer in advance and even provided my credit card information. It put added stress on an already stressful situation. However, the gentlemen at the pickup location was so kind and compassionate, he should be recognized for his service. So a big thank you to him!

EMILY C. 
Rating:
5.0

Shane was welcoming and customer friendly. Assisted in the disconnecting of the trailer, and thoroughly explained the invoice, and was nice enough to reserve me a trailer a future move requirement. Great Customer Service experience...Highly recommend the Ute Pass Rental Inc Neighborhood U-Haul. Thanks Shane :-)

Gary G. 
Rating:
5.0

Again great folks working there

ROGER K. 
Rating:
4.0

Customer did not leave a comment.

ISAAC K. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

WENDY T. 
Rating:
5.0

Customer did not leave a comment.

GLENN W. 
Rating:
5.0

My salesman from Colorado was incredibly kind and supportive. He helped us in ways that made my move possible. So thankful for him!

LISA A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

DARREL H. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Great customer service, always polite and helpful.

Bradley B. 
Rating:
4.0

Trailer was dirty outside and inside.

Scott S. 
Rating:
5.0

This location was So much easier to deal with then the one on North Nevada in Colorado Springs. I was in and out with a couple of minutews when I checked the truck out and also when I checked the truck in. The other locations make it so difficult to do either that I actually hate having to go to them if He doesn't have the truck I need when i go here.

MARK H. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Alisha Maria E. 
Rating:
5.0

Customer did not leave a comment.

RICKY C. 
Rating:
5.0

Nothing, keep up the great work! The manager and the other young man that work at Ute Pass Uhaul are great, kind, courteous, and professional.

DARRIN T. 
Rating:
5.0

Not a thing! The gentleman who helped me was so polite, professional and make sure that my whole business transaction was done right. It's nice to see that some people know what customer services is

PATRICIA G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Deborah F. 
Rating:
5.0

Customer did not leave a comment.

ROSCOE B. 
Rating:
5.0

The agents helping me with pickup and drop off were very friendly and helpful. Great customer service!

THOMAS G. 
Rating:
5.0

Easy in and out on my to where I'm going. Good folks at this location and the car hauler was way nicer than what I was expecting

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
3.0

the problems I had were not with the location, it was with uhaul central booking

Alice P. 
Rating:
5.0

Shane was excellent support! Je cared and it showed. He gave me tips and took time showing me hook up and why (cross chains). This comment is for Cascade CO.

Paula H. 
Rating:
5.0

Customer did not leave a comment.

Kimberley Shea K. 
Rating:
2.0

My experience was awful from start to finish.

Shawntay H. 
Rating:
1.0

If someone calls about a missing adapter, be polite to the customer.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

DEBRABERES B. 
Rating:
5.0

A great first time experience. we stopped in a day early to make sure everything was ready. They were more than helpful, let us know the trailer was there, checked to see if our Jeep was setup for it, just a super friendly place. We went back to get the trailer and it was another super nice guy. He hooked up the trailer, made sure all the lights worked, answered any questions we had, made sure we had everything we needed and wished us a good trip. Prefect Can't thank these folks enough.!

Joseph A. 
Rating:
4.0

Customer did not leave a comment.

THOMAS U. 
Rating:
5.0

Customer did not leave a comment.

Janice C. 
Rating:
5.0

Customer did not leave a comment.

HAROLD C. 
Rating:
5.0

The location I rented from had a different employee when I picked up and dropped off. Both individuals were extremely helpful and knowledgeable. No complaints whatsoever.

ROBERT G. 
Rating:
5.0

Great service. Very Profesional and just nice.

Jerry D. 
Rating:
5.0

Employees were very helpful.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

ALAN F. 
Rating:
5.0

I'm happy with always using UHaul for my moving needs BUT, would appreciate getting a Military Discount like other businesses offer.

PAUL C. 
Rating:
5.0

This UHAUL staff was very professional & went the extra yard to accommodate my rental needs.

LYNETTEA S. 
Rating:
5.0

Thanks Zach for helping me back up and park the trailer!

HEATHER H. 
Rating:
5.0

Were very helpful in locating item left in truck after dropping off. Called next day to inform they found item.

Dan Z. 
Rating:
5.0

Awesome customer service.

Kenneth E. 
Rating:
3.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

The staff was very friendly and helpful; the only concern I have is that employees were not wearing masks, which I believe should be a U-HAUL company policy to protect both their employees and customers during this current time of the pandemic.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Karen V. 
Rating:
5.0

Customer did not leave a comment.

stephen B. 
Rating:
4.0

Customer did not leave a comment.

Dirk N. 
Rating:
5.0

Customer did not leave a comment.

Amos A. 
No reviews have been submitted for this location.

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