Customer Reviews for Ute Pass Rental Inc
(U-Haul Neighborhood Dealer)

904 reviews

8785 W US Hwy 24   Cascade, CO 80809
(Hwy 24 In Crystola)

(719) 687-7824

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–3 pm
  • Sunday
    10 am–2 pm

Services at this Location:

Contact Us

(719) 687-7824

8785 W US Hwy 24
Cascade, CO 80809
(Hwy 24 In Crystola)

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–3 pm
  • Sunday
    10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Friendly staff and helpful with the trailer hitch hookup.

Joel G. 
Rating:
5.0

Went above and beyond to help me get the best price. Excellent customer service!

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

Colin C. 
Rating:
4.0

Customer did not leave a comment.

Shelley V. 
Rating:
3.0

three tires were brand new and one was worn. the worn tire blew on the highway and we were stranded on the road for 90 minutes while they got someone to replace it.

Dan M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Beverly H. 
Rating:
5.0

Customer did not leave a comment.

Dylan P. 
Rating:
5.0

Customer did not leave a comment.

AMANDA M. 
Rating:
5.0

Customer did not leave a comment.

Suzanne D. 
Rating:
4.0

The blankets were filthy...when the bag was opened the smell was terrible, like dirty socks that dogs had been sleeping on, the blankets were full of grass, dust, and wood chips/saw dust.

Mickey O. 
Rating:
5.0

They were very helpful.

BRUCE A. 
Rating:
4.0

Customer did not leave a comment.

CORY O. 
Rating:
5.0

Outstanding. Wish everyone could use them.

Jason C. 
Rating:
1.0

Not much

Dan G. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Agent was super helpful.

Lloyd C. 
Rating:
5.0

Gentleman who helped me was very knowledgeable and answered any and all of my questions.

Amber J. 
Rating:
5.0

Customer did not leave a comment.

Teresa O. 
Rating:
5.0

Zachary, the young man who assisted me with getting the rental, is an incredible young man. He's very capable, friendly, and professional.

Dirk P. 
Rating:
5.0

Outstanding job by the sales person Thank you

Sebe R. 
Rating:
4.0

Customer did not leave a comment.

John V. 
Rating:
5.0

I like the design of the newer 6x12. The barn door configuration is awesome! I also think the extra tie downs inside the trailer are awesome!

Edward L. 
Rating:
3.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

This was not supposed to be the pickup location, the truck pickup was changed multiple times. This added 2 hrs to my moving day and caused everything to get pushed back. Clean store and friendly staff though

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

I returned the trailer early. James was polite and top notched at what may be the coolest place to check out.

Michael M. 
Rating:
5.0

None

Lash S. 
Rating:
5.0

Customer did not leave a comment.

Francis S. 
Rating:
1.0

Let the customer know your going to charge them for late fees and extra .

Sara S. 
Rating:
5.0

Customer did not leave a comment.

Russell W. 
Rating:
3.0

Hard to find. Needs better signage.

rachel G. 
Rating:
3.0

I had reserved, with confirmation, a 26' truck fairly close to my move location. The following day, I was notified that truck was not available, and the only option was a 15' truck 20 miles away. This resulted in having to drive much farther (more cost in mileage), and make multiple trips due to the smaller load capacity, as well as having to extend the moving help we had reserved. This resulted in a more than $200 increase over the original reservation between increased mileage and extended time for the movers. Staff at the location were helpful, but the fact that my reservation of a larger truck was canceled caused massive disruption in our plans.

Jonathan B. 
Rating:
4.0

Customer did not leave a comment.

Stan D. 
Rating:
5.0

Customer did not leave a comment.

KEITH J. 
Rating:
3.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

DANA D. 
Rating:
5.0

Customer did not leave a comment.

NIKOLAS R. 
Rating:
1.0

The truck was in need of repair. The alignment was horrible. The truck shook and wobbled, the brakes were bad. Sounded like the transmission was going to go out any minute. I believe I was overcharged. I was told if I called, which I did , that i would not be charged. A $19.95 truck costs $146. Rip off.

BRENDA C B. 
Rating:
5.0

The representative answered my questions and tested my break and turn signal hookup for me.

KEITH M. 
Rating:
4.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Excellent customer service from Sebastián! This was literally the most hassle free, easy, convenient u-haul experience I have EVER had! Thank you!

FAITH C. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
4.0

Nothing. The staff was very helpful.

BRAD B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Be more on board when someone is on your lot

CLAYTON C. 
Rating:
5.0

Poor value. Hope to never need again.

DANIEL A. 
Rating:
5.0

Very friendly!!

MELANIE T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

All was great, from my local dealer answering the phone, personable and efficient customer service. It all worked out perfect for me to use the size Cargo Van, it was perfect! I will continue to use this location again and again whenever I need to rent a U-Haul, as I have before many times.

MARIE S. 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

The man was extremely helpful and courteous. He took care of everything for us and made it so easy. We had a great experience renting our equipment and would certainly recommend this location.

CLEBERT S. 
Rating:
5.0

quick n easy very professional n personable

rick J. 
Rating:
5.0

Customer did not leave a comment.

Kelley D. 
Rating:
5.0

Customer did not leave a comment.

Paul Y. 
Rating:
5.0

Calling and making a reservation for pick-up was easy … not the U-Haul location closes to our physical location … but easy. We arrived at the designated location D&J Elite and saw a U-Haul truck exit the site. We proceeded to the front door and it was locked. We were about 15 minutes early, so we waited. Another customer arrived and asked us if he could rent a U-Haul trailer thinking we were employees. We all stood around until after 1:35. I called the reservation phone number who then got in touch with the location manager to be told no one was available and wouldn't be for the remainder of the day even though we had a 1:30 reservation. So, we were directed to another location even further away. At the second location a woman tried to assist us but was difficult to understand and insisted that we were there to pick up a truck … nope a 4x8 trailer. She had a young man assist us then. The check-in took almost an hour. He insisted that our phone be used to capture photos of our driver's licenses … when asked if he could manually enter the info because the internet did not work effectively within the building … we were told it would take to long to enter. I was asked to walk outside numerous times to link to the internet. And the gentle man cussed about the customers they have to deal with. After all the “paper work” was completed, he asked for $220. We had been quoted $160 even with the trailer being 5x8 due to that being the only size they had. He made the charge and then left to eat his lunch. Ummm … where is the trailer? We need to do a walk around. We need the plug to make the lights work. The drop off in Cascade, Colorado was smooth as glass. Shane was very professional and courteous … and efficient. It's a shame the pick-up wasn't as great as the return.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

NATHAN P. 
Rating:
5.0

Keep smiling, service is great! Thank you!

JOHN M. 
Rating:
5.0

Very personable, gave us extra miles, explained use of the vehicle.

LORI H. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Great costumer service and good prices

NIELSY B. 
Rating:
5.0

Customer did not leave a comment.

Tina A. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

We were impressed with the entire process.

RICHARD B. 
Rating:
4.0

Great service at the Cascade, CO location.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

KARL S. 
Rating:
5.0

Great place to rent a truck with auto-trailer. The folks were just awesome and easy to work with.

Jerry B. 
Rating:
5.0

Very good service. I have used Ute Pass Uhaul several times. Always great service!

Terry T. 
Rating:
5.0

Thank you! Awesome

DAVID J. 
Rating:
3.0

Maintain equipment better.

Paul O. 
Rating:
5.0

Very friendly prompt service.

Anna L. 
Rating:
5.0

The Uhaul reservation system was down delaying the completion of my rental despite the fact I completed my reservation on line. This is the second time this happened at this location.

John D. 
Rating:
4.0

Customer did not leave a comment.

Melvin P. 
Rating:
5.0

Customer did not leave a comment.

DYLAN G. 
Rating:
5.0

Customer did not leave a comment.

Don J. 
Rating:
4.0

Easy trailer pick-up and drop! Helpful staff!

BENJAMIN P. 
Rating:
5.0

Nothing. I especially appreciated the 2 employees to whom I talked. Very friendly and helpful

DOUGLAS P. 
Rating:
5.0

Great team and awesome customer service!

KRIS K. 
Rating:
5.0

Customer did not leave a comment.

Kenton T. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
4.0

Customer did not leave a comment.

CLINTON B. 
Rating:
5.0

No improvement needed

shelly K. 
Rating:
5.0

General comment about uhaul not location specific. I think the hitch caused the trailer to have a nose high attitude. I saw other 5x8 uhaul trailers on this trip that were more level. Either more bend in the tongue or advise renter to use hitch 2 inches lower when using a Durango or similar vehicle. Also had to drive 36 miles round trip to get trailer.

Douglas N. 
Rating:
5.0

Fantastic as always.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

RACHEL B. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

It's important to note that this was NOT the pick up location I chose. Uhaul changed my pick up location two days before my reserved pickup date. I was extremely frustrated as I ended up having to drive 45mins to the new location. This should not be allowed as I reserved my trailer in advance and even provided my credit card information. It put added stress on an already stressful situation. However, the gentlemen at the pickup location was so kind and compassionate, he should be recognized for his service. So a big thank you to him!

EMILY C. 
Rating:
5.0

Shane was welcoming and customer friendly. Assisted in the disconnecting of the trailer, and thoroughly explained the invoice, and was nice enough to reserve me a trailer a future move requirement. Great Customer Service experience...Highly recommend the Ute Pass Rental Inc Neighborhood U-Haul. Thanks Shane :-)

Gary G. 
Rating:
5.0

Again great folks working there

ROGER K. 
Rating:
4.0

Customer did not leave a comment.

ISAAC K. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
No reviews have been submitted for this location.

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