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Michael D
Customer Reviews for V & E Towing And Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved my van for 8am and a pickup with my phone. It was not set up that way and I had to return an hour later to pick up the van. Not only did this lack of attention to my reservation put me an hour behind but the person dropping me off now had their morning wrecked as well. When I mentioned it to the young man checking me in, he said nothing. No apology. Nothing. There was also a sign in the reception room that said "Right equipment, right location, right time or you get $50." I mentioned that to the man checking me in. And he just laughed. So I am asking you, when do I get my $50? Don't offer virtual pick up if it is not going to be honored. In addition I called your customer service line and was tranfered to to scheduling who was as rude as he could be and basically told me it was just too bad and I could drive an hour away if I wanted to get a truck that early. Why would you employ someone like that? Terrible experience. Please let me know how I can recieve my $50 for this horrible experience.
Michael LI prefer swing doors to roll ups. I wish I could specify this.
Dave SThe customer service was above and beyond my expectations. I will recommend V&E again and again.
Erroll PExtremely polite and very courteous. Best experience with U Haul thus far
Timothy RService was Excellent
Jon Di had to wait 25 minutes for someone to show up even thouth they knew i was coming as i had a reservation
Richard FSuper helpful and very professional I was thrilled at the service!
BARBARA HIt was in amazing condition and they worker are very nice and helpful love the experience
ASHLEY S