Customer Reviews for Valley Pool & Spa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Valley Pool & Spa

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Alice J.
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Customer did not leave a comment.

Lesley C.
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Customer did not leave a comment.

Naomi G.
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Excellent experience !!

robert H.
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Customer did not leave a comment.

robert H.
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Matthew S.
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Everything went very smoothly. The online check in is a real time saver!

Kermit C.
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Customer did not leave a comment.

Louis J.
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John S.
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Your app is totally useless! I was picking up the van after hours and it took me 1 hour and 45 minutes until I left the site with the van. Your app and registration process was totally out of sync. If it hadn't been for someone in the Live Verification division who walked me through the process after it even took him three attempts, I would have never gotten the vehicle. Again, your app is worthless!!!!!

Amy C.
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Charging an additional $7 to rent the dolly thats already in the truck that you're overcharging me for. Really?

James W.
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Customer did not leave a comment.

jerry H.
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Jeffrey H.
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I understand risk measures due to COVID but put in place a phone system or customer care system that allows you to operate while taking your precautions. Your phone did not work, I wasn't able to receive a receipt for checking in the trailer because no one took the time to do so.

John F.
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Reserving a van on-line was easy and quick. Van was clean and in great shape. Dropoff was easy and quick, no need to wait while for an inspection. The only suggesting would be to allow updating of my reservation online. I wanted to shift it out 30 mins and had to call UHaul for support (which was great and the update to the new time took less than 20 seconds to complete).

Kari P.
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missing bolt in door latch that made it dangerous to use. I called and was told I needed to call "roadside service" and I did, sat on hold for 30 minutes and hung up and decided to find a hardware store and replace the missing bolt myself. Did just that, drove home and emptied the trailer, removed my bolt and returned trailer with details about this also. I can't believe this location is renting equipment without even inspecting and making sure its safe!!!!

Gregory S.
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No issue at all

Bernard B.
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Customer did not leave a comment.

Lisa D.
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Always a pleasure to rent from these folks! Newer trucks and high standards of customer service make them my go-to!!

Leona B.
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Thomas L.
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Nathan G.
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The rental was very quick and easy. When I got there I checked in over the phone and a gentleman was out to help me right away, he was very helpful and knowledgeable. The equipment was in top notch shape and the return was simple as can be.

Melissa S.
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Customer did not leave a comment.

CARL H.
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The uhaul location and truck were excellent. The internet interface was a problem, I was unable to complete the rental online after time I gave up and called uhaul, waiting on the phone for ~20 minutes to finally set up the rental with an agent. I thought I was done, when I received the agreement the pickup time had changed from 6:30 AM to 1PM !? I tried logging in to my uhaul account and it showed I had no rental scheduled!? I then attempted to online chat, the chat person couldn't help me change the time but gave a number to non 800 number to call. I ended the chat, poof all the typing was gone... I didn't write the number down and searching the website, I couldn't find the 414- schedule number. Again I have to call and wait for an agent, As I'm talking with an agent I am suddenly cut off and returned to the uhaul main menu and again have to wait for an agent. I finally get it arranged. By this time all my plans and schedule had changed, this cost me time and money, that is why I have spent so much time on this review!!

Brent A.
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Everything went great!! Don't change a thing!! Awesome place to rent from!!

bruce H.
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Customer did not leave a comment.

Caitlin C.
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Nothing

doug G.
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Customer did not leave a comment.

Denise C.
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Very courteous service and easy to get rental completed

Joe T.
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Stacey does a great job and I'm very satisfied with this round at U-Haul.

DANIELLE D.
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Customer did not leave a comment.

Shari B.
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My original pickup was River Falls, WI went to pick up truck and they had no truck. They were very good at finding me a truck. It took about an hour but it was in another town. The extra milage I had to pay was just about exactly the extra miles used because we had to drive the truck back from where I picked it up to River Falls. If you contract a truck and it is confirmed you expect it to be there.

James S.
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Steven S.
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Dennis M.
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Instead of starting with the truck at half full, start it at full with gas.

Al S.
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Customer did not leave a comment.

Mary L.
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ROB M.
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Catherine W.
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TariAnn T.
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Return went smooth. No issues. Very convenient location.

Sarah H.
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My entire experience was great! I called in a last minute panic needing a truck and was helped immediately! They had a truck ready to go and was able to do everything at a distance. AND service was friendly! Great work!!!

jessica T.
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Unable to deal with people. Location makes you use the drop box even during business hours.

Jon S.
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Valley Pool and Spa is a great place to do business. They are kind to me and work to maintain a great rental location. I'm a return customer and will continue to return.

RYAN D.
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Rep greeted me outside. . He was short, but in a very friendly manner, I'm sure he sensed I was exhausted from my long drive.

Ann O.
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Bradley K.
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Matt K.
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Joel C.
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The 26' truck was very clean, very low miles, worked perfect for our 1,200 mile journey. We had no problems with making the reservations, the pick up location or the vehicle. Highly recommend.

Dan G.
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Customer did not leave a comment.

Robert S.
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Clean inside windows Oil drivers door hinges

Wayne S.
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Prices was the best deal in town, I would give preferred to use the Regal car wash location for pickup and drop off (Just because it's easier to find) but theY only had smaller trucks.

David B.
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Customer did not leave a comment.

Blake S.
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Brian Z.
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Craig J.
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Checking in equip was a major pain on line. No help at drop off point

Amir T.
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The location was fine and they helped me out. But when I placed the reservation that got all screwed up and I wasn't able to get my order till 2 hours after I needed it. I even got an email saying you would be ready at 10 but it was set up for 12:30. Not even sure why.

jonathan H.
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Samantha S.
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Michael O.
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This was a tough rental due to Covid requirements. Original pick up location was revised. Could not enter location and had to do everything on my cell phone. Trailer worked well. Can't wait to try again under circumstances.

Cassandra H.
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When I showed up to this location to pick up my uhaul trailer, the store was not allowing customers inside of the building due to COVID19, which is understandable. But as a result, I was made to say my credit card information out loud in front of three other customers and an employee which I was not comfortable with. There ought to be another solution to this problem.

Julie C.
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Customer did not leave a comment.

David M.
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Bad experience all around with uhaul and this location, credit cards kept being denied, contract wasn't explained, uhaul check in and out is confusing, uhaul nickels and dimes you for everything. Picking up truck took over a half hour.

Mallorey K.
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Customer did not leave a comment.

Sten H.
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Timothy S.
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Terry B.
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None. The service was very professional and courteous.

JAMES P.
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Friendly , clean trucks , seamless transaction..

Paul M.
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Everything was perfect!

Erika T.
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Customer did not leave a comment.

Richard M.
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I was quoted 69 cents a mile on the phone beforehand. I see that I was charged 99 cents a mile. Haven't had a chance yet to inquire.

Kristine H.
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Customer did not leave a comment.

Tracy S.
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We had a very good experience. Friendly team and very thorough. Will def rent from you again.

Brian M.
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The service rep was very good explaining the procedures for taking and returning the uhaul vehicle. Everthing I requested was provided at pick up time. I had no problems driving; loading and unloading the items be transported.

Richard B.
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This was a perfect pick-up location for us because we didn't have to go into Hudson itself.

GENE F.
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They did pretty good with virus crap going on...

James W.
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Customer did not leave a comment.

RITA B.
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Todd M.
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Inside of trailer had pieces of broken plastic and a lot of dirt in it

Karsten R.
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Customer did not leave a comment.

Ben A.
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Dawn O.
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ROBERT M.
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Jeremy B.
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Loads of animal hair in rear of vehicle. I cleaned it out best I could but myself and my furniture still because covered in it.

Rick H.
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Customer did not leave a comment.

George C.
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Very nice people

Tammy G.
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Customer did not leave a comment.

Andrew L.
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Thanks

Kim L.
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Great Customer Service!!??

Richard B.
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Customer did not leave a comment.

Eric B.
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The trailer I rented was not at this location. I had to gor to another location in Hudson WI to pick the trailer. I was not notified of this change until I arrived to pick up the trailer.

Scott D.
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Great value-good service

Patrick G.
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I did need to sweep our the trailer bed from a previous user. I think your refill gauge for gas is difficult to read. I looked at the chart but could not determine how much gas I would need to add for a 1/4 tank. I may have not seen the 40 tank capacity because I added 6 gallons for 70 miles assuming about 11 miles per gallon but still got charged an additional $12 for 3 gallons.

Mark S.
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Very nice location, easy to find, great equipment and very friendly staff. They did a good job improvising check in and check out procedures due to COVID. So glad we were still able to rent a truck!

Tom F.
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Why do we pre-register, prepay, and then have to wait over half an hour to get the trailer AND have to give the same info all over again. Just ridiculous that a 5-minute check out took over 45 minutes!!!

Steve J.
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Customer did not leave a comment.

MEGAN Y.
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There customer service was poor the equipment was dirty and not cleaned. I was over all really disappointed

SANDRA B.
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My first time and very straight forward. Great experience!!!

Ricky D.
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very nice facility and people to deal, everything was delivered as promised, thank you

Jennifer S.
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With COVID going on it was amazing the efforts this location took to make my moving experience smooth. Thank you for all that you did.

Todd M.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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