Customer Reviews for Valley Pool & Spa
(U-Haul Neighborhood Dealer)

1,071 reviews

593 Schommer Dr   Hudson, WI 54016

(715) 220-4202

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 9/4/2022 - 9/5/2022: Closed

Services at this Location:

Contact Us

(715) 220-4202

593 Schommer Dr
Hudson, WI 54016

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 9/4/2022 - 9/5/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Super helpful people. Very friendly. Efficient and knowledgeable I would recommend this location.

David P. 
Rating:
5.0

They were very knowledgeable and made sure all my questions were answered! Super helpful and Geoff was a pleasure to work with!

DIRK K. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
3.0

I think it was costly. Local was 54.00 a day I picked up on the 6th and used it until the 7th and dropped it off the morning of the 8th

Ken J. 
Rating:
5.0

Customer did not leave a comment.

matthew K. 
Rating:
5.0

Nothing, the service was excellent!

Jeff J. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

They're great speedy with getting your truck to you so you could get going and very flexible with everything.

Jordan K. 
Rating:
5.0

There was a difficult situation because the rope around the wheel came off while moving because I didn't know how to properly use the car dolly to carry the car. With the help of a man named Jack from a U-Haul dealer at Wilson in Wisconsin, it was safe move.

KOOKJIN Y. 
Rating:
5.0

This is a great U-Haul location. The guys that work here are efficient, helpful & pleasant.

Ryan L. 
Rating:
4.0

Customer did not leave a comment.

Brad G. 
Rating:
5.0

Customer did not leave a comment.

Bill O. 
Rating:
5.0

Customer did not leave a comment.

Todd J. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Jordan K. 
Rating:
5.0

???

David K. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Even though a combined business, the staff knew Uhaul procedures well and were extremely helpful and friendly.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Mason S. 
Rating:
1.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
4.0

Customer did not leave a comment.

chris G. 
Rating:
5.0

Customer did not leave a comment.

chris G. 
Rating:
5.0

The chain hooks didn't fit on our class 2 hitch w 1/2 inch steel loops for the chain hooks. A recurrent problem. I couldn't run chain through hooks either. Fortunately I had a heavy duty caribiner that worked.

Thomas S. 
Rating:
5.0

Would recommend to anyone in the area. Keep up the good work!

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Suzette W. 
Rating:
5.0

Customer did not leave a comment.

Alayna T. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Danielle H. 
Rating:
5.0

Not much :) good experience overall. Thanks! Will be renting again here!

Alex E. 
Rating:
5.0

The key lockbox was not marked & it was extremely hard to get the key out once we found the correct box.

Amy W. 
Rating:
4.0

Customer did not leave a comment.

Lee F. 
Rating:
3.0

they had a clean truck waiting for me and checked me in quickly and thoroughly. The location wasn't great but that's not the most important thing.

JOHN B. 
Rating:
5.0

The young man who assisted me, did an exemplary job! I'll go out of my way to rent from this location again. Actually, am going to do so today!. Thanks

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Clifton R. 
Rating:
5.0

no problems

Richard G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Nothing!!!

Cynthia W. 
Rating:
4.0

make sure all drop off locations come up in the U haul system even if they are relatively new. This is probably a u

Jason O. 
Rating:
5.0

Staff was so friendly and had everything ready to go when we got there! Return was very smooth. I would definitely items use this service again!

Janine B. 
Rating:
3.0

I would rate the online customer service as very poor. Check the transcript of my chat with jazmine.

Jake M. 
Rating:
4.0

The staff here were very friendly and curtious. No complaints at all. ThNk you.

carol B. 
Rating:
4.0

It was a rainy day and truck leaked water into the back of the truck. Other that that it did the job for what we needed to get done.

Kayla V. 
Rating:
5.0

Helpful and accommodating staff!

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

Customer did not leave a comment.

Lyle S. 
Rating:
5.0

Definitely the best Uhaul rental place that I have used!

Diane J. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Nothing. All was great!

bob M. 
Rating:
5.0

Very helpful and friendly staff.

Nathan S. 
Rating:
4.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
4.0

Customer did not leave a comment.

Kathleen J. 
Rating:
5.0

Very customer friendly!!

ROBERT L. 
Rating:
5.0

use mobile dropoff

Susan W. 
Rating:
5.0

Customer did not leave a comment.

Charlie A. 
Rating:
5.0

Customer did not leave a comment.

ALLAN W K. 
Rating:
5.0

Guest service was above and beyond my expectation at this location.

Scott W. 
Rating:
5.0

Valley Pools & Spa staff are great folks. Definitely my preferred U-Haul location.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Very accommodating and friendly

Yuri R. 
Rating:
5.0

Customer did not leave a comment.

Karine M. 
Rating:
5.0

Nice clean facility with very helpful staff at this location. I'll definitely choose to rent trucks or trailers here in the future.

Ryan L. 
Rating:
4.0

Very impressed with contactless cellphone checkin

B. G. 
Rating:
5.0

They were very helpful.

Gregory K. 
Rating:
5.0

Everyone was super friendly and helpful. My only concern was that the low tire pressure sensor was on and it looked like the front tires were much lower than the rear tires, but I confirmed with staff prior to leaving if it needed to be fixed and they said it was ok to use! Everything went well and I really appreciated the helpfulness and kindness of the staff. My father died suddenly and unexpectedly recently so experiencing this positive interaction during a time of sadness was appreciated.

Jennifer C. 
Rating:
1.0

Dark and dangerous looking location . Hard to frond key drop box which was a long way from truck parking . Had to drive around the lot to see it . No signage anywhere . Very poor location .

Jay S. 
Rating:
5.0

Customer did not leave a comment.

mitch J. 
Rating:
5.0

Complaints I have are not with the location, but with: 1) the reservation change, and 2) the self check-out process. Regarding 1). I had made a reservation for a 26' truck to be picked up at a different location, three miles closer to my home. The day before my reservation I received a text indicating that I needed to call U-haul. When I did, I learned that the truck I reserved was no longer available at the location, i.e. my reservation was not honored (did you give the truck to someone else even though I had reserved it?). Thankfully a truck three miles further away was made available, but that cost me more money in mileage of course, and it does beg the question of whether I would have had a truck at all when I needed it -- because I did not make this change, U-haul did. Regarding 2). I had already filled in all of my information when I made the reservation (driver's license number, address, billing information, terms agreement, etc. etc.). The mobile app made me do all of this over again, and it was really cold outside at the self checkout in Wisconsin. Why do you make people repeat putting in information that they have already provided? Furthermore, I was required to provide a secondary contact, I put my wife's number in, in order to rent the truck. The keys were not released until someone at the other end (perhaps at U-haul gallactic headquarters) contacted my wife to see if it was OK that I rent the truck. Again, it was really cold outside, and you are making a customer wait in the cold to complete the self checkout process. This is totally unnecessary, and my wife was busy (we are moving after all). You should fix these process problems. best regards, Robert Brandt

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Trudy B. 
Rating:
3.0

Customer did not leave a comment.

Javier V. 
Rating:
5.0

Love the 24/7 pick up option as it gave me the flexibility to do the work when I had the time.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Tod G. 
Rating:
5.0

Customer did not leave a comment.

Thomas Z. 
Rating:
5.0

Customer did not leave a comment.

Bernard B. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Raymond A. 
Rating:
5.0

Customer did not leave a comment.

therea M. 
Rating:
5.0

Very professional, efficient, and friendly.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

Roger R. 
Rating:
4.0

Make the online pick-up easier to manage. The only way we got the truck was that the location, Valley Pool and Spa was opened and they assisted us in getting the information accurate.

Kathryn B. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Very friendly and knowledgeable staff.

Paul S. 
Rating:
1.0

Double charged me for dolly and blankets. Requested refund and was ignored.

Ken W. 
Rating:
5.0

Customer did not leave a comment.

micheal M. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Reid L. 
Rating:
5.0

Extremely friendly and helpful staff. Was in and out quickly both for pickup and drop off. Highly recommend.

Kendra J. 
Rating:
5.0

The folks I dealt with in Hudson, Wisconsin were knowledgeable and extremely helpful, and courteous. They represent your company well!

John W. 
Rating:
4.0

Customer did not leave a comment.

Kurt G. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
1.0

The young man I spoke to the day before pickup was great but the lady that I had to deal with when picking up the trailer was awful - she acted like I was bothering her and charged me extra unnecessarily - never again

Russ G. 
Rating:
5.0

The staff is excellent and went out of their way to accommodate my needs. The truck was perfectly cleaned and well maintained. We couldn't be more impressed.

Cynthia W. 
Rating:
1.0

The customer service rep should hook up the trailer for the customer. The agent scolded me about not bringing a man along to hook it up. I had to show them how to hook the chains up to the hitch after I had to help lift it onto the ball. Not impressed. Will not be back to this location.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Warren L. 
Rating:
5.0

Make your web site more user friendly. Much easier to go to the agent location,

George C. 
Rating:
5.0

Overwhelming good experience with the help I received from Vally Pool location. I would recommend them to anyone.

JoAnn M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
No reviews have been submitted for this location.

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