Make sure there is wiper fluid. Otherwise, everything was great. Staff was professional and helpful.Jeffrey R.
Customer Reviews for Value Store It 12
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Derek S.
They charge me way to much.im still waiting for them to fix it.lilly R.
Customer did not leave a comment.Rex V.
Vehicle had pre-existing odor making vehicle uncomfortable to operate with windows up. Requested furniture pads and dolly also were not included with truckNicholas J.
Customer did not leave a comment.Wallace B.
Uhal truck had very strong Marijuana smell, it was very unpleasant for me due to the fact that I have asthma. ðŸ˜’Esaie J.
Customer did not leave a comment.JUAN B.
Keep the vehicles in sight of the store. I didn't like that I had to go around the building to inspect and enter the vehicle by myself. Reymy was extremely nice and very professional.Peter M.
Everything was awsomeApril W.
I wish I could upload pictures I saw roaches and it was not clean I wish I had went to a corporate locationOzella T.
Customer did not leave a comment.Oliver K.
Customer did not leave a comment.DAVID N.
Great serviceSanjai S.
Easy pickup process, truck was ready on time, and checking back was easy and quick!WILLIAM B.
The manager or owner was extremely cordial and professional. He made the transaction to go very smooth and efficient.ELDRA B.
Great costumers serviceADIELA M.
The location where I picked up and returned the vehicle was awesome. From interaction with the clerk upon arrival and departure, the pick up and return went smoothly. My greatest concern was with the U-Haul company, specifically. During the course of my rental, I misplaced the keys to the truck. I was at Walmart and it was piercingly hot. I called my AAA and was informed they could bot open a U-Haul rental. I must call the U-Haul help line. I called the help line and was on hold for 2 hours and 13 minutes and eventually disconnected. I called again and simultaneously went online and completed the request for help because of a lockout. I waited another 4 hours and no response.No one ever picked up the phone whole holding either. I had to resort to finding a friend of a friend to move my daughter (which costed me $400). I had no way of getting the U-haul back to the rental location so I put a request on social media for anyone who could open the truck. A guy responded that he could for $75. I paid him and he came and opened the truck. He also helped me look for the keys and he found them. I had inadvertently left them on top of the tru k. I finally was able to get the truck back to the location after spending $475. How is it that no one picked up the phone nor responded to my online request.Carletha S.
Customer did not leave a comment.Sharonda G.
You guys are awesome. Thank you.sabrina R.
I ordered for a dolly and didn't receive one. The meter and gas did not match what was on the order verses the car. Besides that, I am satisfied. I'm bringing the truck back later this evening. Thank youTamara A.
Customer did not leave a comment.VICTOR ANTHONY M.
Customer did not leave a comment.Alfred M.
Van was infested with roaches and gas was given to me half full and they still overcharged me for gasBrandon C.
The trunk that I reserved was not there when I came to pick it up so I was given a larger truck for the same price. I really didn't want this truck but I had no other choice. The woman told me that I would be getting a $50 dollar credit because the tuck I reserved was not available I brought this truck back hours earlier and she was so happy because another customer was waiting for his truck. When I asked again about the $50 she said yes that I would be getting it. When we went inside she proceeded to call a manager then when she got off the phone she told me that I would not be getting the $50. I was extremely upset. She told me that since she gave me the larger truck that it didn't apply. She never even appologized for telling me that I was going to get the money twice! After seeing how angry I was she had me sit there and wait for another 15-20 minutes while she was typing on the computer never communicating with me. She finally said that she would refund my $48 for the truck. What a horrible experience!!! Terrible customer service!MERYL S.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.OSLYFERNEL H.
Hi I have a big complaint to make to the head quarter. Because I was treated unfairly. Right now I'm little upset, I'll definitely call to discuss my over charges issues Thank you.Jacqueline N.
Customer did not leave a comment.HAZELPHINE T.
Everything was great. Great people and a great experience.KRISTA E.
No issues.Kevin M.
Customer did not leave a comment.natalie G.
Was billed for non existent dollys. Please contact me to refund sum for dollysFabio F.
While the customer service was excellent, courteous, and very professional, the actual equipment (cargo van) was dirty. After each use, the vehicles should be sanitized - no question it should be mandatory. When ask the question if the vehicle had been santitized, the employees could not say for sure that it had been. Additionally, there is no accountability or record keeping to verify, if the equipment has been santitized.Solomon W.
We need more employees like Khia, because I was dissatisfied with my previous service and she went out my her to solve it. She was very professional and respectable ðŸ˜ðŸ‘.frid P.
Customer did not leave a comment.ADELINE J.
Customer did not leave a comment.Praya M.
Customer did not leave a comment.Federico A.
No big deal, but was not aware vehicle used E85 fuel until it was time to fuel it. This should be communicated initially so user knows they have to track down E85 fuel ahead of time.SALOMON G.
Excellent customer service! friendly, courteous and very professional with a positive attitude.Solomon W.
They didn't do the walk around around the vehicle when I dropped it off on Saturday. The told me they would check it in and that I would get a receipt via email which NEVER HAPPENED! When I called on Monday asking for my receipt, they claimed I never gave them the key! I described who I have the key to and told them that I had asked repeatedly to do the walk around. Only after threatening to contact the corporate office did the keys suddenly show up. Very clean location but customer service IS HORRIBLE!!shelly R.
The ladies that were Very helpful and polite great customer service.Jasmine H.
Customer did not leave a comment.cynthia D.
The vehicle was clean but did shut off while driving which is a safety hazard. All other services where good. Customer service was very good and the facility was clean and presentable.Kaestner D.
Truck was dirty. I had to replace a windshield wiper because your service team wasn't available.Timothy D.
Customer did not leave a comment.anthony D.
Customer did not leave a comment.Francisco V.
The rep was ok but the issue is things happen so you can't up sell a person then demand they return because of other reservations. My truck I originally ordered was not available why broken window no my problem do say you have something you don't just to make money. I could've went else where. Truck was dirty with food inside trash I did clean it out but it drove excellent the very first 26 footer I drove was horrible and it was scary to drive issue with storing wheel. To be specific and issue with self registration. Like uhaul needs better system software as well it took too long to get that truck almost and 2 hrs for system issues.Jonekia J.
Customer did not leave a comment.CARINA A.
Customer did not leave a comment.Robert P.
I rented the truck for 3 days. I left furniture inside truck for a day since I didn't have time to take it out due to work then when I went to unload it my whole couch was soaking wet, as well as my 2 rugs and my television all which are damaged now and the television is garbage since water got inside of it ðŸ˜– when I rented the truck it smelled strange but I didn't think anything of it but now I know why, it had a leak in the roof.Anna P.
Im SatisfiedAndre C.
Customer did not leave a comment.Lauren B.
They did not have the truck I rented. I received something different but adequate. The check in process took way too long. It was ok, but not great.Easton C.
Customer did not leave a comment.Elbert L.
Best location ever fast friendly and knowledgeable employees very helpfulLondale B.
The AC was not working and because of rainfall I had to close the windows and it was suffocating me. I wasn't able to drive comfortably. It became a hell of a ride. This is not at all acceptable and I should be refunded for this inconvenience. The store people didn't even offer any compensation which shows how you guys are running the businessRISHABH J.
Customer did not leave a comment.Nadia R.
I'm not sure what the location can do as it is an unfortunate reality of where it's located apparently. I didn't realize the spot was dangerous, although I should have noted that as they have to beep you into the uhaul rental location. I dropped the uhaul off at 8:15 pm and before I could get into my Uber, I actually nearly got robbed. A man came up to me and took my phone from my hand as he was screaming at me and my Uber driver and it got pretty serious as we had to drive while the door was open. I wouldn't do this again.Cody M.
Customer service stinksCHARLENE J.
When I arrived there they had rented out my truck the day before and it was not supposed to be returned until an hour after my reservation. I was paying movers by the hr and this was not acceptable plus the girls didn't think guy would be back with truck by 10 am. The girl started to search for another truck at different facility and told me that uhaul.com always does this and next time I should know to call facility directly. I immediately called 1800 u haul and after 36:23 minutes finally my call was picked up and at same time the guy with my truck returned. I was told for my stress from mgr. to take one pack of pads free yet I was still charged for both packs of pads. Then was told I had to have it back by 6 pm that evening which I did even though girl at uhaul 800 told me I had rental for 24 hrs but I didn't feel like I wanted to keep it any longer and will use pick up truck for rest of move on Monday instead of stressing Sunday morning and then returning. This was not very good business and I hope to not have to go thru this again. I did think the woman Shantel who made my reservation was great and had good phone customer service.Caron A.
I got charged for too many miles. The original truck I was given had a flat tire. And I was charged for an appliance dolly that we gave back after the truck I was reassigned to had one in it. The rep at the location said I was good to use those and didn't need to worry about the appliance dolly anymore.ANDREW M.
I was over charge for the usage of the truck. I called and inform them of the mistake. They told me they would correct the error on saturday. Same day. On Monday i called and they told me yo call another number. So they never corrected there mistake. I had to call the 1800 and wait 25 minutes on hold. Will never use that uhaul center again. Lazy people.Gabriel C.
The customer service was great and equipment was very helpful.Shelby G.
Customer did not leave a comment.NATHANIEL P.
There were roaches in the truck. I feel that I paid to have roaches go into my things. Very discontent with that.Michael R.
Customer did not leave a comment.Mike D.
Customer did not leave a comment.CHRISTOPHER C.
Customer did not leave a comment.Nathaniel P.
The truck smelled like urine and infested with roaches.Vinesha S.
Customer did not leave a comment.Brittany L.
Everything was done very well ??Renea W.
Customer did not leave a comment.Dunnel F.
Truck was not clean and made couches fabric dirty. The sales representative was very nice and friendly.Matthew M.
Customer did not leave a comment.Shaquanda M.
Awesome experience. Kay was outstanding!ilsa E.
Customer did not leave a comment.Tanzania B.
I had just left a different uhaul location when I went to this one, the rep there was so courteous and prompt I completely forgot about the horrible service I had previously received. Other stores and representatives could learn a lot from the counter staff here at this sunrise location.RASHIDA W.
Did overnight drop off hence cannot rate it; should not be forced to choose an option which is not applicableMicah E.
Customer did not leave a comment.Jeffrey R.
Customer did not leave a comment.Jeffrey R.
Customer did not leave a comment.Latavia S.
Really liked the rear view mirror camera. The customer service rep that assisted was excellent!!David N.
Customer did not leave a comment.Mitchell A.
The bestcarlo F.
I would definitely say honor reservations first. You can't prioritize other customersKimberly P.
Costumer service was excellentSharon A.
Customer did not leave a comment.Marcandre C.
Customer did not leave a comment.Robert C.
Great service. The black lady was very professional and took care of all my needs. The location was hard to find and she also stayed in the phone with me until I arrived at the store. GPS gave wrong directions.Michael B.
Customer did not leave a comment.Kevin R.
John and the Jamaican gal were great!Arnold H.
Customer did not leave a comment.Roberta G.
Customer did not leave a comment.Alexander B.
They was very polite and friendly employee what a beautiful job??Jeanette M.
Customer did not leave a comment.Cesar L.
Customer did not leave a comment.Shirl H.
Customer did not leave a comment.Shantique L.
The truck given to me on empty. I had to immediately go too the gas station. I was promised a discount on the return of the vehicle for gas, which was not honored. Vehicle was brought back with the gas amount that would honor said discount. Very Dissatisfied CustomerLa'Keisha D.