Customer Reviews for Value Store It Pembroke Park
(U-Haul Neighborhood Dealer)

Rating:

5.0

The manager at this location is wonderful

Rating:

5.0

Customer service was fantastic at location. Very happy experience ....

Rating:

5.0

Everything was perfect

Rating:

3.0

I've return the van with a lot more gas that it had when I rented, ariund $ 30.00 more and they didn't give me a discount. And the price of the van was a daily rate and they were pushy about the return time because they were going to rent to someone else.

Rating:

5.0

Thank you it was excellent service

Rating:

1.0

The customer service was bad I felt like they had no care for the customers needs I felt like then they went against uhuauls motto

Rating:

5.0

I walked in and immediately got the help I needed. It's like I went in for 10 minutes and was out. I really did appreciate how the young lady help me at the front desk she so nice and helpful thank you guys so much

Rating:

5.0

the two employees there were very professional and great to work with.

Rating:

5.0

Best Uhaul location I have ever use so far, thank you for an amazing service

Rating:

5.0

This is the best U-Haul experience I have ever had.

Rating:

5.0

My grade of excellent is based on services received by agent who checked me in (sorry can't remember her name) Professional, friendly, efficient, knowledgeable and overall an asset to your business.I will recommend and select your location only based on her excellent services

Rating:

1.0

Staff is rude. Both ladies that attended me were unprofessional. The truck smelled like a dumpster and had roaches crawling all inside wile I was driving. Trucks are all old and ran down. Avoid uhaul at all cost

Rating:

5.0

Nothing great customer service

Rating:

5.0

The personnel there is amazing very helpful and knowledgeable Really really recommend it.

Rating:

5.0

Nothing

Rating:

4.0

The girl at the counter tried to charge us $300+ more than what I had been quoted.

Rating:

5.0

The only misunderstanding I had was I was told it was twenty cent per mile. I went over ten miles and they charge me one dallar and ninteen cents per mile. Which it went up from 50 dollars to eighty dollars. Thank you for your time in this matter.

Rating:

5.0

Lisa and Rey did a fantastic job setting me up with a storage unit and a U-Haul truck. Truck was clean and the AC was cold. Great experience overall!!!

Rating:

5.0

Nothing. Lisa made everything easy and was very customer oriented. I originally reserved a cargo van but the van had a flat tire on the previous rental and the spare was on. Lisa called to let me know ahead of my pickup time and wanted to make sure I was safe , so she upgraded me to the next size vehicle. Excellent customer service!!!

Rating:

5.0

Wow just great service will come back.

Rating:

5.0

Top shelf of the service world!!!

Rating:

5.0

Great service, I really liked!!! Thank you very much!!!

Rating:

5.0

Lisa was very helpful. I missed my reservation time and she called to confirm I was still getting the Vehcile Her customer service was the best I've had in a long time..

Rating:

5.0

Lisa is amazing

Rating:

5.0

Just keep doing same service. Was very pleased and surprised with professional people there. Will stop by again 100% if I'll need to rent a car. Lisa Figueroa made a perfect job!!!! Thank you

Rating:

5.0

I felt safe returning the vehicle after hours. Parking lot was well lit with activity around.

Rating:

5.0

Staff was nice and kind. Fast Service

Rating:

5.0

Lisa was amazing. By far one of the best customer service representatives I have ever encountered. It is because of Lisa that I didn't just cancel my reservation and go with a different company for my needs. U-Haul needs to fix their systems to make it so that issues can be fixed at the time of pickup. The services promised through the app were non existent. I was expecting a seamless transaction with the U-Haul app and the app failed me. Thankfully Lisa is amazing and knows how to make a customer feel valued and keep them wanting to come back.

Rating:

5.0

Review truck return policy before rental.

Rating:

5.0

Nothing negative to say! Lisa was so nice, patient and professional. She gave us the best customer service and I really appreciate her kindness towards us.

Rating:

5.0

Both employees i dealt with were friendly, helpful and very knowledgeable. I would definitely recommend this location to a friend or family.

Rating:

3.0

The van had low pressure warning light for the tires and low windshield wiper fluid...

Rating:

5.0

Lisa was fantastic