Customer Reviews for Vans 76
(U-Haul Neighborhood Dealer)

Rating:

1.0

When I arrived to pick up the vehicle, my reservation had been cancelled because I was 20 minutes late. I had booked the reservation for 2 pm at 1:50 pm and let the agent on the phone know at the time that it would take me about 30 minutes to get to the location on my bike. During my bike ride to the location someone cancelled my reservation without even contacting me to see if I was on my way, as I told them when I made the reservation! Fortunately Lamar (the agent at the location) helped me out and re-booked the reservation. Lamar informed me that unfortunately the van had had the gas siphoned off it and the tank was empty. The gas tank was so empty that we couldn't start the vehicle until I paid to have $6 of gas put in a can and that was enough to start the van and get it around to the pump. I put in $20 more gas and headed off to my location. After about 10 miles the van began to stall because there still wasn't enough gas in the tank. I had the van stall out on me on the highway twice, including inside a tunnel! A good samaritan helped me safely reach a gas station where I put in $40 more gas to make sure that I could successfully complete my move. After that I didn't have any more engine issues, so I can only conclude that the problem was that there wasn't enough gas in the tank initially. When I returned the vehicle today, Lamar informed that I couldn't be reimbursed for the gas that I had to put in the vehicle in order for it to operate. It was inaccurate that I received the vehicle with any amount of gas in the tank -- I had to pay for gas to be put in the vehicle in order to start it! When I attempted to put in the bare minimum that UHaul would reimburse me for, I wasn't able to operate the vehicle safely. I returned the van with a half tank of gas. The whole process was a fiasco from start to finish. Lamar, the local agent, was the only highlight of the experience. He was helpful and really went above and beyond to try to make sure I could complete my move.

Rating:

3.0

I have a recommendation for self check in. Instructions need to be much more clear - When I received the code for "my" lockbox I did not know multiple customer's keys were in the lockbox. It is common when you buy or rent a car to receive two sets of keys. I took both sets of keys from the lockbox without paying attention and hit the road. Uhaul called me later when the other customer showed up to rent his truck and his key was gone, I had it by mistake. It made for a rough day for myself, the uhaul local rep and the other customer. It was an honest mistake and I think it should be more clear both in the self check in app and on the local lock box that there might be multiple keys in the lockbox and each customer only gets one set of keys.

Rating:

1.0

I was given a 15 foot truck when I had rented a 10 foot truck. When I inquired to see if it would be possible to get a 10 foot as I had reserved, the desk agent told me he believed that I was lying. Despite showing an email confirmation. It was strange and uncomfortable and unnecessary. I will never rent from this location again.

Rating:

5.0

Nothing. Very helpful staff!

Rating:

2.0

The truck was below the empty stage for fuel.

Rating:

5.0

Nothing

Rating:

5.0

N/A

Rating:

5.0

Great customer service and very prompt when I had questions.

Rating:

1.0

This was very frustrating because there were a bunch of closer locations that I was told I couldn’t drop the trailer off at because they were not accepting returns. I’m not sure why so many locations were not functioning. I ended up having to drive for an hour across town to drop off the damn trailer when there were a bunch of locations within 5 minutes of my destination.

Rating:

2.0

changed my reservation location without telling me, ridiculous

Rating:

5.0

EVERYTHING WENT GREAT WITH MY MOVING PROCESS. KUDOS TO THE 2 MOVERS (TONY & JOEY) WHO DID A WONDERFUL & FANTASTIC JOB, VERY WELL DONE. AND THE 2 WERE VERY NICE & FRIENDLY, AND HANDLED MY FURNITURE WITH CARE. AND THE PRICE IS VERY REASONABLE. KEEP UP THE GOOD WORK, AND THANKS SO VERY MUCH FOR THE GREAT CUSTOMER SERVICE THAT WAS SHOWN. I APPRECIATE YOU!!!

Rating:

5.0

The truck was clean and ready to roll with my requested equipment in the back. Easy pickup and drop off. Friendly staff.

Rating:

5.0

Great customer service. I had a mobile pick up and I had questions which were answered by the owner without delay. Return was easy and very customer friendly service.

Rating:

5.0

Customer service at the location was excellent and clear through instructions and help. Could not ask for a better service

Rating:

5.0

The clirk was amazing

Rating:

2.0

No one at customer service desk

Rating:

5.0

The truck was parked front-facing in the parking spot, which made backing out somewhat difficult. Staff onsite was very helpful upon returning truck.

Rating:

5.0

Great customer service, dependable

Rating:

1.0

My reservation kept getting changed then they charged my card for an extra day even though I returned my equipment early the day of the rental by 6pm and the guy was still there and we literally went in and spoke with him and he assured us not to worry. He would check it in in the morning. I then called customer service this morning because I seen in the app that it hasn’t been checked in yet and she called the locations and talked to some guy named Josh who said he had been busy but would get it checked in. She me I wouldn’t be charged for another day yet I was charged anyway! Don’t rent from U haul they will steal your money

Rating:

4.0

I had originally reserved a trailer by phone at your location at NW 15th and Quimby in Portland, but when I got there this morning I was told they have no trailers at that location. Nobody called me in advance to confirm my reservation. I was then directed to your location at NE MLK and Killingsworth. The person there was helpful and got me on my way, but he didn't properly secure the safety chains, which dragged on the ground for some distance before I discovered the problem and fixed the chains myself. Overall, apart from the reservation problem, the rental worked out well for me.

Rating:

5.0

The person who helped me at the drop off was most helpful in getting the trailer off the hitch. Thank you.!

Rating:

3.0

Since we are to return the vehicle with as much gas as you rented it with, the tanks should come filled so we aren't left guessing how much to put in, or maybe retund the difference. Being told the tank was at 5/16 isn't very helpful. oh well. ya live ya learn. Ended up nearly doubling what i started with, going over half the tank, or 9/16 if you will. Other than that, no issues.

Rating:

1.0

When we picked up the truck, the back of the truck was filthy and the hand truck was not reset and it was broken we called to make sure that we were not gonna be charged for it because we did not request to use one.. And also, I just tried to return the truck and there’s no key drop so I have to wait for a call back to find out when I can drop the key off. It’s very inconvenient and you guys are really dropping the ball.

Rating:

4.0

Employee was great—very helpful! I had a hard time finding the location (signage is not directly on the road) and ended up having to drive circles in the truck for a few minutes to locate the actual drop off site.

Rating:

5.0

Good Job!! Thanks

Rating:

4.0

Whatever happened to the practice of giving the customer a FULL gas tank and expecting him/her to return it with a full tank or be charged whatever it takes to refill the tank? Giving someone a partially filled tank and expecting them to correctly estimate how much they used is a ridiculous hassle.

Rating:

4.0

Lamar12048 was very helpful. Even though I had not made a reservation he was able to use his phone to scan and process my ID and debit card, making for a less complicated process. Thanks again!

Rating:

5.0

Very Good Job!!!

Rating:

3.0

Overall the experience was good. They didn't have the exact number of items I requested, but they did communicate that to me the day before. The process to claim the truck was good too, but the back of the truck was open when we claimed it, and there was barely any gas. Luckily, we were moving items very close. The process was fine, the truck was good, and it was a convenient location when you need a truck.

Rating:

1.0

Employee was higher than a kite! You might want to tell them to lay of the reefer during business hours!

Rating:

5.0

The agent was knowledgeable and helpful!

Rating:

5.0

Best rental experience I've had yet!

Rating:

5.0

Lamar was extremely helpful, thank you!

Rating:

5.0

Very kind young man who helped me. He went above and beyond to make my services great.

Rating:

5.0

Lamar was AWESOME!!👍👍

Rating:

5.0

Very good experience: Lamar was very helpful, as was the cashier from the attached store/gas station.

Rating:

2.0

My equipment was not in the van, the key lock box was not clearly marked and the van was parked in a hard to find location

Rating:

5.0

Checking in with the app was TERRIBLE and made us late for our appointment. Checking out with a real person was AWESOME. Next time we'll avoid the app if at all possible.

Rating:

5.0

The van was immaculate and the guys that work there were so helpful. I will definitely rent from this location from now on.

Rating:

2.0

The UHaul service was down. I was unable to upload pictures or other critical steps in the check-out process. There was not enough space given to take initial pictures of the truck, to do so I would have needed to be standing in the street.

Rating:

5.0

Customer service was friendly and helpful!

Rating:

5.0

Great service every time I have used this location!

Rating:

5.0

You had a great young man working that day with a great attitude and good costumer service.

Rating:

5.0

Super friendly agent. Very quick service. Simple!

Rating:

1.0

The gas tank had 5 miles in it homie in the front desk said it has no gas due to people stealing it . I put 60 dollars and 87 miles left so make it make sense u guys played me and not help I should have gotten that credit .

Rating:

5.0

Lamar was awesome in helping me figure out what van to rent. The process was incredibly simple. Took me less than ten minutes to get in and out with a van. I will frequently use this location when I need a van.

Rating:

1.0

The guy never filled the gas tank after the previous customer and then charged me for it. When I called to discuss, he was very argumentative and rude.

Rating:

5.0

Mr Brown was extremely helpful and professional.

Rating:

5.0

Lamar was a professional and made the whole process easy and enjoyable- recommend!!

Rating:

1.0

The van wasn’t cleaned out prior to me renting it, we found marijuana containers in the van, and another renters receipt with all their personal information on it, and the attendant was horrified???

Rating:

5.0

If every employee was as helpful, kind and wonderful as Lamar, you’d have no problems anytime. Lamar was fantastic and I’m grateful for his assistance today.

Rating:

5.0

Michael was friendly and helpful. We appreciated how he was ready fir us as soon as the shop opened.

Rating:

5.0

The guy working the counter was great, everything was easy, would use this location again.

Rating:

3.0

Service was helpful and kind, the location itself is not that appealing though. Gas was slightly underneath the 1/8th it claimed to be at on pickup

Rating:

5.0

Lamar was informative and personable. I appreciated his attitude and willingness to be helpful!!

Rating:

5.0

The person checking me in was very helpful and nice. I don't remember his name, but my pick up date was 11/18 @10am

Rating:

5.0

Lamar worked with me so I could return the trailer before 10pm on Sunday, so I did not have to miss any work time on Monday. I really appreciate the service he provided!

Rating:

1.0

The passenger seat was filthy. The truck had a hole in the gas tank and gas leaked out all over my yard/street. The movers hired through uhaul had to wait for 2 hours for roadside assistance to come and fix it, and the whole move was pushed back significantly. This was a terrible experience overall.

Rating:

1.0

My original rental was to be picked up on Wednesday Oct 29th but when I arrived the U-Haul system was down and I couldn't rent my vehicle. At that time I was told that if I returned my 15ft U-Haul with a quarter tank of gas I would get a $45 credit. When I finally rented my U-Haul on the following day I assumed the same applied. Returned it that day with a quarter tank of gas and only received a $22 credit. I put $60 of gas in the vehicle and drove only 44 miles. Do the math...I got robbed. You do the math and tell me otherwise. I would have returned it on empty if I knew I would only get $22 back.

Rating:

5.0

Thank you

Rating:

5.0

I really love the people that work at this station! They are on time every time and exceed my expectations every time! Thank you so much!