Great customer service
George T
Customer Reviews for Vans Carwash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be clear and specific on returning rentals
Krystal CThe phone number of this location needs to be able to be accessed.
Antonia SGreat Customer Service
Dionne JEverything was very easy and simple. Customer service was very polite and friendly. I would recommend this establishment.
Daryl Jthis is an unprofessional place who lies and try to steal and put you in as a later return and lie about the gas mileage i returned the truck with 1/2 tank of gas and and picked it up with 3/8 gas they are liars and i’ll never use this location for nothing ever again
Shentree LJus keep doing a good job
Shirley VEverything was fine. No issues. Customer service was great.
Daryl JBefore I delivered it I put gas in it, they charged me an extra 22 miles
Enrique GExcellent customer service 👍🏿👍🏿
EDDIE MEverything went well. Very professional and knowledgeable.
Eric DThank you
Clarence JJust keep providing for those in need of help because all the rental places was asking for much just to do so little. So thank u U-Haul family for the help
COCTRELL MFrom my experience no improvement needed. Everything went smoothly.
tiffany rIt was great and it was good it helped us a lot no complaints
Kytonia WEverything was great
sowana bNothing, the Manager was very nice and polite I will come again and again as long as he’s there
IDA II was Charged above my usage that not fair enough
OLAYINKA AYou can’t do anything. The manager, Marquise, was superb. I received excellent customer service from him. I can’t be more satisfied with the whole process of securing, acquiring, and returning the vehicle.
cindy fClean trucks, an explain retail return Policy
MARY DThe brakes on the vehicle I used where sleeping really bad and also the gas was not where it said it was when I got in the uhual
DIONNTAE IOnly reason I did t give 5 stars is because I booked the truck for 9am and waited til after 10am to get the truck I didn’t know the place wasn’t open til 10:30am
CANDICE SNone
alonzo aMake sure the truck is fully cleaned and have an employee ready to complete orders too me 30mins to get my truck after the reservation.
PERRY SI got charged and he told me my rate would be the same I’m so confused as to why my bill a extra 192
COREY PTell them to make sure they clean and inspect the trucks
TAMIKA HThis whole experience was a nightmare. From booking a uhaul earlier in the day and being told they didn’t have the freaking truck I reserved, to the customer service number not working, to having to drive all the way to freaking Indiana with promise that there is a uhaul available and finding out that was a lie to finally getting a truck at a damn car wash 🙄 my day that should’ve started at 10am started at 5pm and the customer service number that I FINALLY got through on did absolutely nothing. Not even a damn apology. I will never use this service again. I rather die.
VICTORIA CTruck was so loud also no gas in truck
LATRICE TMy driver shared that the vehicle was filthy inside and out with a complete muffler missing. He had no choice but to take the vehicle despite the condition because we were using to help a very important customer. He was very embarrassed of the vehicle when the customer rode with him for the order. This is unacceptable and unprofessional.
Alejandro DGreat customer service. The facility was well maintained. The customer service representative was very attentive and knowledgeable. 5 star service!!!
Antwan OI needed a uhaul ASAP, n I called I got service immediately . I would recommend this location.
Adrianne MEveryone was friendly
ERICA SI was over charged $68 and $58 a total of $126. I should have been charged 100 miles x .69 equal $69 + 19 equal $86. $86 is what I should have been charged. I put $25 dollars of gas in truck. Which is 7 gallons of gas. If the truck gets 16 miles per gallon of gasoline I was able to travel 112 miles on the $25 worth of gas. Needless to say the gas needle in the truck is very deceptive I believe intentional. Would someone look into this. My cell 708. 513 7057. Thank you
LINDA CNothing, the gentleman (sadly I did not get his name) was extremely professional and helpful.
Richard LI had to wait 45 minutes after the time of my reservation started for someone to arrive to the location. The truck i reserved was not ready and told me to wait for it to come. I need to be at a location 10 minutes away at certain time. I was late of course due to the timing of event. This location is not ready for the volume of having a uhaul and car wash.
Tracy W79 VINCENNES. CANCELED MY RESERVATION SAW ME IN THE PARKING LOT WAITING FOR A TRUCK. ENTER HIS TRUCK AND PULLED OFF, WITHOUT SAYING ANYTHING. PUT MY RES AT A ANOTHER LOCATION OUTSIDE MY ARES, WHEN I CALLED TO COMPLAINED UHAUL PUT MY NAME ON NOTICE AS CAUTION, WHICH MEANS I CAN NO LONGER RENT FROM UHAUL....I BEEN A LOYAL CUSTOMER FOR A LONG TIME...NOW THAT I'VE PURCHASED A HOME I THOUGHT THIS WAS SOME REAL BULLSHIT....HOW IN THE HELL U NOT RENT TO SOMEONE...NO WORRIES CAN WE SAY MENARDS ETC..THANKS FOR THE AWFUL EXPERIENCE..
LINDA FPick time was supposed to be at 9am Lady didn't arrive until 9;45am.
Garry TMy experience was horrible, My Pick up was scheduled for 9am and they didn't open until 10am in which i had paid for movers and was paying by the hour in which they were on-time and ready , So I had to pay for that hour I lost. Overall they were despicable
dominique jThank you so much fir your kind service.
William JHe was very good don't change anything
LESLIE RMake sure the items you ordered are actually there (furniture pads, furniture dolly)
Oliver HThe truck was not clean in the interior and needed mechanical repairs; brakes, steering components, alignment, etc. The location was very efficient and easy going.
Micheal SThe agent was extremely helpful and knowledgeable.
Jordan PThe location changed 15 minutes before my reservation because the truck I had ordered didn't arrive as planned. The mileage was rounded to increase the amount owed, without compensation for the change in distance caused by Uhaul's unexpected change in location. Additionally, the gas gauge was not documented honestly (said it was full when we got it, but it was missing 1/8th of a tank, requiring us to compensate extra gas that we did not use. I will not be using this location again.
Gregory LWash the truck, spray the truck down, clean the inside, and made sure the truck was able to use, because it was very unsanitary, and atrocious. I wanted to take a shower after getting out of the truck, which was not good at all.
Martell BThe truck was nasty inside and cargo bay
George Csu equipo de personal fueron rudos e irresponsables
Karol LThank you! Speedy checkout and great people.
James JMy truck was returned at 7:15pm not 9:00am. My app didn't work so I couldn't open it up to follow the directions for return/dropoff I was told that the dropoff location would be open until 8pm and they closed at 9pm. When I returned at 7pm the doors were closed so I couldn't receive help to complete my dropoff, so I just parked the truck and locked the truck up.
Monica RVery good service. And Steve was great, he the only name I remember but everyone was friendly.
Jewel LWhen I arrived late, the employees was really friendly and made sure I receive a the vehicle I needed.
Eric P