Customer Reviews for Vans Yamaha Polaris Inc
(U-Haul Neighborhood Dealer)

150 reviews

1506 N Market St   Sparta, IL 62286

(618) 708-3256

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/24/2021 - 12/31/2021: Closed

Services at this Location:

Contact Us

(618) 708-3256

1506 N Market St
Sparta, IL 62286

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/24/2021 - 12/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Paige W. 
Rating:
5.0

This site was great. The issue I have is someone in a higher up position with U Haul got into the system and changed my reservation without my consent. I made the reservation months ago and when I showed up in O Fallon, there was no truck! I had to drive an hour to Sparta to pick up the truck. Complete BS!

Carmon G. 
Rating:
5.0

They were so helpful and definitely more helpful than the website!

Vivian G. 
Rating:
4.0

Don't overbook, and have someone answer the phone… not happy at all about experience

ROBERT G. 
Rating:
4.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

Customer did not leave a comment.

Marc K. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
5.0

Moving vans need to be cleaned inside. Other than that, everything was good.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

Willard G. 
Rating:
5.0

Customer did not leave a comment.

JERRYWAYNE G. 
Rating:
3.0

Customer did not leave a comment.

Jimeen S. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

It would be helpful if the price were a little cheaper. You pay for a rental, then you pay for the insurance, and on top of all that it's another 89 cents per mile. So when U-haul advertises a $29.99 rental per day, just know that a 3 day rental with nearly 300miles (@$.89/mile) will cost you nearly $400. It's some shady marketing tricks.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Chad A. 
Rating:
5.0

Customer did not leave a comment.

Alexandria M. 
Rating:
5.0

Customer did not leave a comment.

Emmalee W. 
Rating:
5.0

Customer did not leave a comment.

GERALD C. 
Rating:
5.0

Told the drop off place about the grease incident and he asked where we picked it up. Showed him the before picture and he stated that should have not gone out that way. If it hadn't been a time crunch we would not have taken the truck and got a different one.

MARY H. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Ruda F. 
Rating:
3.0

When I got ready to start using the truck, I noticed there was no dolly.made it more difficult to load and unload my things.

Michael S. 
Rating:
5.0

My experience at this U haul location was excellent. Very well located and easy to reach.

LAURA M. 
Rating:
3.0

Customer did not leave a comment.

Harry A. 
Rating:
5.0

Customer did not leave a comment.

Josh M. 
Rating:
1.0

We put the same gas back in it plus it would not shift right and it was dirty in side

Angela D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia T. 
Rating:
4.0

Customer did not leave a comment.

Duane N. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Tatika L. 
Rating:
5.0

Customer did not leave a comment.

laura M. 
Rating:
3.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Very friendly and helpful.

larry R. 
Rating:
5.0

Customer did not leave a comment.

Bonnie M. 
Rating:
5.0

All was fast and easy would be doing more business with this location next time we need it for sure

Brenda P. 
Rating:
5.0

Employees were kind and helpful

Alan U. 
Rating:
5.0

Continue with the quick and easy pick up and drop off of equipment and the good customer service

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Super fast in and out .... awesome!!!!!!

Michael K. 
Rating:
4.0

Customer did not leave a comment.

JOEL S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel G. 
Rating:
5.0

Quick in and out. No problems.

Scott L. 
Rating:
5.0

Absolutely a delightful experience simple and fairly quick ; everything worked like it was supposed to.... ??

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
5.0

A pleasant and friendly experience I am very pleased with the work ability quality and safety of the equipment

Clark P. 
Rating:
5.0

Customer did not leave a comment.

Calvin B. 
Rating:
5.0

The 800 number I called for the reservation said Vans would be open at 8, they didn't open until 8:30.

Thomas D. 
Rating:
5.0

the drop off was easy

Charles C. 
Rating:
5.0

My only complaint is that I kept the truck a second day, notified the dealer and they did the appropriate hold on my debit account. when I returned the truck, I was charged for the 2 days I had the truck, insurance, milage and dolly rental, but did not get credited for the second day charge hold on my account. so I have overpaid $54.95 on this truck. Otherwise everything is great and I will use UHaul again and again.

Emma S. 
Rating:
1.0

Everything I tried to reserve wasn't available or only available at a different location. I did not receive the storage unit I had reserved and had to down-size. It was a hassle picking up truck and compensation for mileage.

Marvin M. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

Tomas P. 
Rating:
3.0

The lady who waited on me didn't explain how to look on the contract to figure out how much gas to it will take to fill up and she seemed in a bad mood.

Susan P. 
Rating:
5.0

Put a jack on it so you don't have to leave it on it was a pain to leave on

david W. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

The back of the truck appeared like it had not been swept out by the previous renter. Overall it was fine though.

Craig D. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Chris K. 
Rating:
3.0

Not very helpful and slow

george C. 
Rating:
5.0

Excellent people to work with .

reuel S. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

na

Michael S. 
Rating:
5.0

It was great!

Joshua H. 
Rating:
2.0

Customer did not leave a comment.

Dominique R. 
Rating:
5.0

Customer did not leave a comment.

Orval H. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

stephen W. 
Rating:
4.0

Customer did not leave a comment.

carissa D. 
Rating:
3.0

the lady taking care of us on the paper work was very unfriendly and not very rude. The man that helped us get hooked up to the trailer was very nice and helpful.

John M. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Doniell D. 
Rating:
5.0

Customer did not leave a comment.

Rachel T. 
Rating:
5.0

Overall a good experience. Speedy service. The location might need a slightly larger selection of rental equipment.

Craig D. 
Rating:
5.0

Customer did not leave a comment.

Vincent J. 
Rating:
5.0

Customer did not leave a comment.

bill Z. 
Rating:
5.0

Trailer we rented had no tounge Jack other than that our experience was excellent......

Tom C. 
Rating:
3.0

I called U-Hauls 1-800 line a few times to cancel or change reservations. Twice my orders were not changed in the system. Maybe a computer glitch, or lack of trained staff. The pick up location was fine overall.

Steve W. 
Rating:
4.0

Customer did not leave a comment.

beth S. 
Rating:
5.0

Customer did not leave a comment.

RANDELL V. 
Rating:
4.0

I was charged an extra $3.xx above the initial $62 it cost to rent. When I started out, I reset the odometer trip meter to zero. I paid for 40 miles and only drove 39 according to the trip meter. Yet I was charged for "extra" milage. It had a 1/4 tank of fuel when I started, and I also put $15 back in it, which put it just OVER 1/4 tank. Whats up with that charge?

Gary P. 
Rating:
5.0

Make more room to hook up trailer with a truck.

Mallorie S. 
Rating:
4.0

Customer did not leave a comment.

Chelsie M. 
Rating:
5.0

Customer did not leave a comment.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
3.0

Customer did not leave a comment.

Danielle C. 
Rating:
3.0

Improve personality

ERIC M. 
Rating:
1.0

Customer did not leave a comment.

keevin K. 
Rating:
5.0

Customer did not leave a comment.

Lenda S. 
Rating:
5.0

Customer did not leave a comment.

Dillon F. 
Rating:
4.0

N/A

DARREL B. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

When I dropped of the trailer, that is when I noticed that there is no hand crank on the tongue of the trailer. The place that they needed me to park the trailer was slightly downhill so the trailer was pulling down and backwards against the ball. I could not lift the tongue of the trailer off by myself and one of the people who worked there actually used a fork lift to do it and said that is was an issue with the trailers. Putting a hand crank of a trailer like on the car hauler might make things easier for everyone.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Vaughn V. 
Rating:
5.0

Improve nothing

Jason S. 
Rating:
5.0

Returned truck after hours. Lot was clean and easily accessible. Key drop was visible right next to the door.

Rebecca V. 
Rating:
3.0

Customer did not leave a comment.

Ebony J. 
Rating:
5.0

Customer did not leave a comment.

cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Aaron Q. 
No reviews have been submitted for this location.

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