Customer Reviews for Venable Logistics
(U-Haul Neighborhood Dealer)

20 reviews

1553 Hyde Park Rd   Essex, MD 21221

(443) 231-4251

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(443) 231-4251

1553 Hyde Park Rd
Essex, MD 21221

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA G. 
Rating:
5.0

Professional & friendly location. 5 stars excellent service.

BEATRICE K. 
Rating:
5.0

Customer did not leave a comment.

PAMELA W. 
Rating:
5.0

Customer did not leave a comment.

JACOB V. 
Rating:
5.0

It is my opinion that Liberty Express is a terrible representative of Uhaul. The vehicle was so thilthy dirty. The owner got me to sign the documents before going out to inspect vehicle, while also confirming vehicle had been cleaned. Upon vehicle inspection I discovered the complete opposite. Not only had the vehicle not been cleaned, it looked like it hadn't been cleaned in years. At that point I had no choice but to accept the vehicle because my Movers were already waiting My Movers were already waiting to assist me - so I did a quick spot cleaning cleaning when I got back to my home. However, just as I was about to return the vehicle, I noticed some very disgusting areas. One area had a cigarette on the floor, and another was a tray that had 3 used q-tips in it... DISGUSTING! I took photos for future reference. Considering we are in a pandemic where people are dying everyday from coming in contact with the contaminated surfaces, I am deeply disturbed that this person thought it was ok to rent that vehicle in such poor conditions. I've rented from Uhaul several times and the vehicles have always been spotless. It is my opinion that Liberty Express severely taints the image of Uhaul.

SHARITA P. 
Rating:
1.0

Staff were rude and did not answer questions fully. They added cleaning charge, for no reason.

Walt L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO W. 
Rating:
2.0

I was overcharge for gas when I was told to bring bag truck at gas level were I got it which i did. I currently see another transaction pending on my account different from my total which is unauthorized. I will be calling Uhaul. Non-acceptable

JERMAINE L. 
Rating:
5.0

Customer did not leave a comment.

MAKEDA H. 
Rating:
1.0

Customer did not leave a comment.

SAVATH L. 
Rating:
5.0

Great customer service. Everything was smooth. I have no complaints

DANNIELLE M. 
Rating:
5.0

Customer did not leave a comment.

MAX L. 
Rating:
5.0

Customer did not leave a comment.

JEROME U. 
Rating:
2.0

First, the location is not inviting because you can't find the key drop box and I need to come back this morning before the store open so that I can turn in the key and not be charged with penalty. The store opened late at 9:10 am. Second, the attendant said she will email me the receipt as soon as she's done checking the truck and I followed up after 4 hours she said she will email it to now and two hours passed, still no email. I will try to call later again before the store closes at 5pm and hopefully I can get a copy of my receipt through my email by then.

Daniel M. 
Rating:
2.0

When I picked the truck up it was covered in snow and ice. I had to completely clean the truck off. Someone knew it was being rented. The snow and ice was earlier the prior day and location was opened the day I picked up. Poor customer care

Frederick R. 
Rating:
1.0

Hire new management. Terrible experience, I love I'll not be returning. I'm also going to contact someone from the Corporate office.

Donye H. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE G. 
Rating:
5.0

Kevin was extremely friendly a d helpful. He called prior to see if I had any questions and/or concerns and to also confirm that I will return the equipment on the day indicated.

Tina B. 
No reviews have been submitted for this location.

Additional Services at this Location

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