Customer did not leave a comment.DAVID M.
Customer Reviews for Verena Automotive Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Harry M.
I would highly recommend NOT to use this location. We were charged an extra 37 miles, a $10 coverage fee that I had declined when I reserved the cargo van, and a $25 cleaning fee, when the only thing we picked up was a single cardboard box. Thankfully we had pictures to prove our case, and we refunded what we were owed by U-Haul corporate office.Stewart G.
I cleaned the van before returning it and was still charged a $25 cleaning fee. I t was at least as clean if not better than when I got it.Robert D.
Customer did not leave a comment.Mark S.
This site is strictly for a pickup and works well for that, the people working there were very friendly and helpful but they do not have any accessories for purchase. Turned out I needed a hitch pin and had to run to another store to purchase one.Rich T.
The online application booking for a truck was one of the worse I've ever experienced. It's horrible and overkill. Then when i got to desk it got worse. The person was great but your system sucks.Jacqueline F.
Customer did not leave a comment.Mina K.
How come U-Haul doesn't provide any jacks to hold up the tongue of the trailer? It took 2 employees and myself to lift up the 6'Ã—12' cargo trailer and place it onto the hitch ball because it wouldn't latch onto the receiving ball properly. That's inexcusable on U-Haul's part!HOI-LING S.
Great Service ! Very pleased ! Thanks! Have been moving with U Haul for 34 years ! Can't get no better!Clark E.
Uhaul changed pickup location. They could have picked it up for me. The office was to open at 9:00 but wasn't. I called and he came in shortly. He was apologetic & helped me. No balls for hitch were available to purchase. He was kind and directed me where I could purchase one.Charles H.
Customer did not leave a comment.Zelena C.
Customer did not leave a comment.Jeffrey D.
The owner was nice enough. But I was added safemove without knowledge. And two rental periods. But everything was sorted out right in the end.brian C.
Customer did not leave a comment.James S.
Although this location was able to help us and they did a fine job it was the third option that day. The first location where I originally reserved the van " accidentally gave the last van to another customer". They sent me to a second location on US 19 2 miles from them who text me they had the can and my reservation except when I got there nobody was in the office all the doors locked and lights out. I call back to the original location again who sent me to a third location who actually had a van. Overall I would give Uhaul reservations a C rating as it put me hours behind in my day and nobody seemed to care but you were happy to take my moneyJennifer W.