Customer Reviews for Victory Computer
(U-Haul Neighborhood Dealer)

398 reviews

5013 George Washington Hwy   Portsmouth, VA 23702

(757) 485-3073

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 2 pm - 6 pm

Services at this Location:

Contact Us

(757) 485-3073

5013 George Washington Hwy
Portsmouth, VA 23702

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 2 pm - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

THEN, when I go to return my uhual, the drop off location was saying the original pickup location… yet again, took ANOTHER 1.5 to get someone on the phone to fix my drop off location because they were saying that my destination “was not set yet” meanwhile, I got hung up on multiple times by the customer service people on the 24/7 truck share line. Honestly I would rate this zero stars but they don't offer that option

TRAVIS M. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
1.0

I will be calling customer service in regards to my experience. It was not good.

Lynzi G. 
Rating:
4.0

Customer did not leave a comment.

Jerry A. 
Rating:
3.0

Customer did not leave a comment.

Darrius N. 
Rating:
5.0

Really nice guy and helpful

Robert D. 
Rating:
5.0

Customer service was wonderful Owner made me feel like family!

OLIVIAALEXANDRA P. 
Rating:
1.0

I was outraged at this entire experience with this specific dealer. The guy is rude and disrespectful to begin with and I did not receive any paperwork for the rental at all. When I got to the truck, it looked as if it was just returned without being cleaned out and the smell of Marijuana was very intense not only in the truck but in the office as well. I was notified when I turned the truck in that it needed a half tank of gas and I was pissed off because when I picked the truck up it had maybe a quarter tank at best. I've rented many uhaul trailers and trucks over the years and for the most part been pretty satisfied but after this incident and uhaul doing nothing about it, I will definitely seek othe avenues for my future needs.

Donald C. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
1.0

Make sure someone actually checks the trucks in when dropped off.

Danell C. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

This was the third location attempted for a reservation made several weeks in advance. Learned day before pickup that original selected location didn't receive a truck. Was changed to location 25 min from home. Upon arrival, learned that location's truck was broken. No issues at the third one but ultimately delayed picking up equipment by over three hours from time originally requested.

Matthew K. 
Rating:
5.0

Excellent customer service 💯👍🏾

Martin L. 
Rating:
5.0

Customer did not leave a comment.

kristian B. 
Rating:
1.0

The dealer charged me for cleaning but the truck was dirty before I got it. The gas level was almost empty. I need my $25 he charged me for cleaning back. The truck smell Marijuana. He charged me extra miles. I'm upset.

Dampalou S. 
Rating:
5.0

Easy in and out

Stacey R. 
Rating:
2.0

Customer did not leave a comment.

Jennice S. 
Rating:
5.0

Customer did not leave a comment.

Takesha M. 
Rating:
1.0

I reserved this trailer by phone and refused the additional insurance. When I picked up the trailer, I gave it a cursory looking over and didn't notice, until I got back to load my stuff - that the trailer was full of ants. I swept them out the best that I could, bought a can of ant spray and sprayed out the trailer and hoped for the best. When I got my credit card charge notice, I saw that I was charged for the insurance that I had originally refused without the man at the pickup location either asking me if I wanted it nor telling me that he added it to the invoice. I called U-Haul customer service and was told that only the pickup location could credit the overcharge. I called the pickup location, went to voice mail, left a detailed message and never heard back. Very dissatisfied with your customer service and still want credited for the insurance charge. Please feel free to call me anytime.

Beverley B. 
Rating:
1.0

This location was different from where I retrieved the truck and was also VERY hard to locate. I was given the location as being “Victory Computer” but there is NO such place. I rode around for some time searching for Victory Computer at the location/address indicated in the email I received to no Avail!! Just as the pick-up location was hard to locate, this location is hidden in an area w/ hair salons and music store.

patricia V. 
Rating:
2.0

Customer did not leave a comment.

Lauren W. 
Rating:
5.0

great little convenient location. Friendly manager.

Thomas C. 
Rating:
5.0

The only problem I have is being charged rental fee for a furniture dolly that I did not receive.

Lakisha L. 
Rating:
1.0

I was contracted to pick up my truck on S. Plaza Trail, Va. Bch., VA. Then I was told they did not have a truck available at that location to go to Monticello Ave., Norfolk, VA. Upon arrival there they told me the truck was out of service and sent me to Portsmouth, VA to pick up a truck. So that is 25 miles I had to drive just to pick up the truck I was supposed to pick up 1.5 miles from my house. When I arrived in Portsmouth, I had to wait 20 minutes for someone to show up. Then the truck I finally got was old, rough riding, rough running and I could smell the exhaust fumes in the cab. I had to drive 19 miles from the pick up point just to get back to my house, and again the same distance back when turning the truck back in. That's 38 miles @ $1.29 per mile ($49.02) wasted. I've rented equipment from UHaul many times in the past and have never had a problem before, but this has been a horrible experience and I hope UHaul does the right thing or I will never use them again.

Franz G. 
Rating:
5.0

Customer did not leave a comment.

Donell R. 
Rating:
1.0

After visiting 2 other locations, a trailer was available but Non-operational!. I repaired the trailer and was to get a 20% discount on my rental. I saved Uhaul hundreds of dollars in repairs and was snubbed by the area manager! Very disappointed in the service at this location!

Michael F. 
Rating:
5.0

Maybe lower your mileage rates. (Smile) But other than that, the manager at facility showed great customer service and I will be returning again.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Gerry S. 
Rating:
1.0

In a corner with no attendant...

VENORD W. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
2.0

When I arrived to return the truck at 7am no one was in place to receive the truck had to check out online and leave hand truck and dolly on back of the truck without witness the equipment was on the truck.

George S. 
Rating:
5.0

The gentleman (Melvin?) was on time, efficient, and personable, and got me on my way quickly even though it was in a heavy downpour. Would recommend this location very highly.

Kevin A. 
Rating:
5.0

N/A

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
3.0

N/A

Brenda M. 
Rating:
3.0

Fairly quick and easy. The only down fall with U-Haul is it takes at least 20 mins of being on hold to get ahold of anyone from the 1-800 number.

Audrey R. 
Rating:
5.0

The manager at the store was great! The truck not the best. It was clean, did run well and was easy to drive. It had two problems: 1. AC didn't work right. 2. Bad shimmy.

CURTISWAYNE T. 
Rating:
1.0

Customer did not leave a comment.

Howard P. 
Rating:
1.0

Customer did not leave a comment.

CARMEN H. 
Rating:
5.0

Customer did not leave a comment.

Danielle C. 
Rating:
5.0

Service went very well

Eric C. 
Rating:
1.0

Had to run around an around to drop off a truck came all the way from va had to go to two different places to drop it off had mills I did. Not use an they won't give me any money back

darlene T. 
Rating:
3.0

Customer did not leave a comment.

MARKA G. 
Rating:
3.0

The truck was not available at the time of my reservation. I had to wait an hour which delayed my moving time. Once I got the truck everything ran smooth.

Tameka E. 
Rating:
5.0

Excellent

Altan K. 
Rating:
5.0

Customer did not leave a comment.

Demetrius T. 
Rating:
5.0

Customer did not leave a comment.

Angel Joy B. 
Rating:
5.0

Customer did not leave a comment.

Leonard F. 
Rating:
5.0

Excellent customer service

Beth C. 
Rating:
3.0

Customer did not leave a comment.

Cortney G. 
Rating:
5.0

He was very nice and personable. Thank you for all your help.

BARBARA W. 
Rating:
5.0

Superior customer service!

Ebony S. 
Rating:
1.0

The fuel Guage at this location was almost on empty and was only given 20 dollars to fill up the tank which is complete BS I will never go to this location again

TYLERCHRISITIAN R. 
Rating:
3.0

Customer did not leave a comment.

sheltric P. 
Rating:
2.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

Jamar B. 
Rating:
5.0

Everything was perfect!

Heather M. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
4.0

This was not the location that I reserved the trailer from. What does a reservation mean? Why wasn't the trailer at the Greenbrier location as I had reserved?

ronald M. 
Rating:
2.0

I felt uneasy walking into this store because the windows are covered in advertisements or other signs that prevents one from looking in. Once inside it was like I surprised the employee. The drop off area is poorly lit.

CHARLESRAY F. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
1.0

I dont recall it being a computer repair place. It was some place called "Broadway Records". The place was disgusting and filthy. The guy didnt want to talk to me because I wasn't wearing a mask, even though I had a face covering. It came off as pretty racist because people who looked like him were inside with no face masks and I didnt look like him, so apparently I had a different set of rules to abide by. I had to get on the phone and took an additional hour out of my day to get the car dolly. The previous place where I had gotten the truck from before I arrived at the disgusting place I had to get the car dolly from was wonderful.

Cody C. 
Rating:
5.0

Customer did not leave a comment.

Michael L M. 
Rating:
5.0

Customer did not leave a comment.

Palin H. 
Rating:
5.0

Excellent customer service - friendly and helpful!

cara L. 
Rating:
4.0

The location is in hard to see from the road. Watch for the window sign.

Kenneth R. 
Rating:
5.0

No improvement needed!!! Customer service was the best, he made sure we felt comfortable and taken care of while in his establishment. He smiled and was very pleasant with his answers. I would recommend his establishment to everyone and I would used them again!!!! Thank you for making my move easier!!! 🙌🏾

Katina C. 
Rating:
5.0

Maurice Melvin was extremely friendly, professional & helpful during my drop off. I appreciated his directions in positioning the trailer. I was VERY glad to be home, & safe & have a renewed appreciation for semi-truck drivers & anyone hauling a trailer.

Mary N. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
3.0

Customer did not leave a comment.

CINDALOU R. 
Rating:
4.0

Give people heads up they will need a reference and that reference will need to answer

Zionna H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

Jacob O. 
Rating:
5.0

Customer did not leave a comment.

Timikial R. 
Rating:
5.0

Customer did not leave a comment.

Sabrina D. 
Rating:
5.0

Customer did not leave a comment.

Stacy F. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
1.0

Trailer dropped off on Saturday the 25th at 3pm. Communicated with guy sitting at desk, he waited two days to check in resulting in late charges. Scam!!! Avoid this location.

Herman L. 
Rating:
2.0

Customer did not leave a comment.

Philemon S. 
Rating:
5.0

They gentlemen That I spoke with was very professional, very well mannered, kind and understanding! I will definitely be back to rent from this location for another move very soon! Nothing but blessings to that kind soul ??

Terrance D. 
Rating:
3.0

Convenient location. Possibly not the safest area to return trailer at night. Not well lit.

Daniel H. 
Rating:
5.0

I had a great experience... your location in Chesapeake off of Greenbriar Parkway didn't have the trailer I needed. But he also didn't offer to show any other options.

TRAVIS G. 
Rating:
1.0

The experience I had was one of the worse. The truck I ordered over two weeks ago wasnt available to me close me to get a smaller truck making numerous trips causing me to pay for extra miles if I had the truck that I ordered none of that would have happened also the truck that I was giving window wipers didn't work in a rainstorm and the hatch did not go all the way in can pop it at any given time but I was still charged full price

Anthony W. 
Rating:
3.0

Customer did not leave a comment.

Laura N. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
1.0

Truck was a mess. Cadillac converter ripped off and truck loud,dirty inside,driver mirrored broken.

Willis B. 
Rating:
5.0

It took me visiting 3 location to get the equipment even though i had a confirmed pickup at the 2855 Airline Blvd, Portsmouth, VA 23701 The location i rented from 3018 Victory Blvd unit c, Portsmouth, VA 23702 was great, A1 the best service. The employee was very eager to help me and be sure i was satisfied. This location 3711 B, Victory Blvd, Portsmouth, VA 23701, service was very bad, employee had a very negative attitude in front of other customers. One even walked out shaking his head. this location 2855 Airline Blvd, Portsmouth, VA 23701, also very very very bad service and attitude, even though i have a confirmed pickup at this location. It appeared the "manager" was doing the talking. The other employee just sat there but appeared to want to help me but was afraid of the "manager". They did nothing to help me and they did not have any other customers. the worst service ever.

Peter T. 
Rating:
5.0

The gentlemen was fun and very knowledgeable

BERNADETTE H. 
Rating:
5.0

Improve dirt lot. But overall great service.

Rebecca W. 
Rating:
3.0

Daytime (only) drop off would probably be better for this location. Either that or it needs to be well lit there. Pretty dark (At night) in that area, and you have to take photos, inspect the truck, etc.

Keshara M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
4.0

Customer did not leave a comment.

Arthur O. 
Rating:
5.0

The owner was a great guy...very customer service oriented. The "yard" where the trailers and trucks are locatedis dirt...there were a couple mud puddles and such. In. a perfect world it would have been a hard surface. The building is old and dilapidated, but I get it. Because of the great customer service (knowledgable, very helpful, caring), I'd go back again in a heartbeat. The trailer was in great shape.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

daquan G. 
Rating:
3.0

Customer did not leave a comment.

Rita K. 
Rating:
5.0

Customer did not leave a comment.

catrice S. 
Rating:
3.0

Customer did not leave a comment.

David S. 
No reviews have been submitted for this location.

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