The man who runs video news is the nicest guy I've ever dealt with. He's incredibly friendly. It's nice to be greeted as a customer instead of just a number.
THOMAS B
Customer Reviews for Video News
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep doing what you doing. Good job.
SANDRA AThe gentleman who checked me in was exceptional and really went out of his way to assist me.
BRUCE MEl camion estaba en excelentes condiciones men parecio un servicio 💯% confiable y practico
ENRIQUE SThe rep was really courteous and explained everything! Would highly recommend him and his place!
NORMAN JReally great location and interaction with the owner of the facility. Awesome experience.
LAKISHAY GPersonnel at this location are very friendly and helpful. Everything was explained to me and I was out quickly upon returning the one way rental truck
JEFFREY WThe windshield was very dirty
AMANCIO DBob was very helpful and friendly. He made sure we understood everything about our rental and the terms of it. The truck was like new and very clean.
JEFFREY Cnothing staff and product was great and reasonable cost, will always use U-Haul for my truck rental. Thank You for everything. Dan
DANIEL Cvery good
DENVER CThe owner was very pleasant and accommodating but the previous renter left the equipment filthy. The owner of the business cleaned it out himself so he made it right. I would definitely rent from him again and will look for his business first the next time I need anything from U-Haul.
Kevin STires on trailer where bad bouncing the whole time I pulled it
MERLE BBob, the owner, was wonderful with helping me back the 26’ truck in and in accommodating my request to extend for a day. Truck return was seamless and a great end to our move by Bob’s hospitality. Thank you, Bob…. you’re an awesome human being!
LAMYAA LThe owner at this location is absolutely incredible!
neisa FBob, A true gentleman & VERY helpful, VERY courteous, VERY friendly and VERY professional was cooperative and made my rental experience a VERY smooth experience. His rental location is right next to Ollie's Discount store near downtown Leesburg Florida and within minutes of my place. He helped me in the checkout process as well as with return HIGHLY RECOMMEND to rent from Mr. Bob and his store Bob, Một quý ông đích thực & RẤT hữu ích, RẤT lịch sự, RẤT thân thiện và RẤT chuyên nghiệp đã hợp tác và làm cho trải nghiệm thuê xe của tôi trở nên RẤT suôn sẻ. Địa điểm cho thuê của anh ấy nằm ngay cạnh cửa hàng Ollie's Discount gần trung tâm thành phố Leesburg Florida và chỉ cách nhà tôi vài phút. Anh ấy đã giúp tôi trong quá trình thanh toán cũng như trả xe NHIỆT LIỆT KHUYẾN NGHỊ nên thuê xe từ anh Bob và cửa hàng của anh ấy
KHALID ENothing to improve. He was excellent from beginning to end. A+++++++
ANTONIO PBob is a great representative for U-Haul. He goes above and beyond to serve the customer. I have used his location several times and every experience has been great.
GARRY DNice and easy. Great customer service
BLAKE WDefinitely I will rent from here again
AMAURY DNothing
TIMOTHY GThis was the best experience. Bob was professional, knowledgeable and friendly. We will recommend this location in the future to all our family and friends. Thank you Bob.
JOHN HPERFECT!!!
LAWTON SI passed 5 U Haul stores just to get to this one. That was odd.
RONALD TNothing, everything was great. In and out quick, pleasant gentleman.
Kathy Jit was an after-hours drop off, no personnel to rate,
VIVIANA MYou have excellent customer service skill.
SONIA MHe was the sweetest man, very helpful and I definitely will recommend this location to anyone and I will return if I ever need them again!
CANDACE OPerson who helped us was exceptionally nice and helpful. He was vey good and made sure we understood everything. Excellent interaction!
PAUL LLocation was in video store. Had difficulty finding it. However, dealer/vender was excellent, very helpful. Price was fair, truck was in good condition, very pleased with experience.
WILLIAM MThe gas was almost on E when we received the truck. I also was doing the online app to get the truck and when it was time to grab the key, it was not in the lock box. The owner or whoever came out with the key and said he took it out. I don’t know why he was messing with it at all.
Ela HWonderful, helpful gentleman.
Dennis CThe owner is very friendly and great to deal with
DENNIS RExcellent service!
MICHAEL JYour representative was kind and thoughtful in helping attach 6X12 trailer. Also on return I helped him with the removal of equipment.
ROBERT MNo one was there to receive my unit while operating hours. There was a sign on the door saying he would be back several days later. No one was there. I just called and had to take pics of proof for drop off. Didn’t feel good about it. With out have someone someone to receive it.
Kevin CThere are no provisions for obtaining a 2” ball or a light wiring adapter at rental site. I had to drive to an auto parts store with trailer, but no trailer lights, to get adapter. I then had to go through what safety expectations I was aware of to test lighting function. Would have thought this would be done by u haul staff. I had to help lift trailer to put on ball. Physically I am not really able to do this, and would not have expected to do so.
LESIE PBob was great to work with. I highly recommend him and will always seek his business for all future UHaul needs.
WILLIAM POver all service and equipment was excellent.
Hector FPerson who provided the uhaul to me was very short with his answers and not helpful, he didn't explain the return process to me making my experience substantially frustrating, I would not recommend uhaul the app is nor user friendly and the process to return the truck is a nightmare
Vanessa SAbove and beyond excellent service - wonderful location - will use for any future U-Haul need The owner was amazing - very kind
Gail-Danny PI made a last minute change in drop off locations because it was Sunday and the original location I selected was closed. The owner was very friendly and accommodating.
Robin LLocation we rented from was terrific. The gentlemen who helped us was amazing and helpful. Offered us water and just over the top friendly and sincerely a great soul. I WILL rent from him again the next time I need a U-Haul vehicle. He was fast, efficient, and handled it all with a smile. Thank you!
Kristopher SEverything was great
Michael BBob provided me with excellent, personalized service. Highly recommend this location!
RICKY GThis service center is wonderful.
Glenda gDisappointed - we received a call the day before our pick up and were told we need to go to a different location than we rented to pick up our truck. The new location did not have the equipment we rented. The new location opened two hours after our scheduled pick up time - UNACCEPTABLE!! The gentleman "Bob" who owns the new location smoothed our frustrations - he was great to work with and arrived earlier than his store opened to get us on our way.
Wendy MGood service..very professional and kind!
Terry BThe owner/manager of this location "Bob" Is one awesome guy. Thank you for helping me get the truck I needed on short notice. You are great!!!
scott mI do not believe the unclean condition of the vehicle was the fault of the pickup location. I believe U-Haul should be responsible for the cleaning and maintenance of the vehicle. The vendor at the pickup location was friendly, helpful and considerate. I am not satisfied with the mechanical condition of the vehicle I was given as a rental and the cab and windshield was dirty and smelled. U-Haul is a large, popular vendor and should be more responsible for their vehicles. I spoke with a rep prior to picking up my rental and was assured it would be a fairly new vehicle as it was for a long-distance rental....it was not. Nor was it in good mechanical condition. I have spoken with a rep regarding some type of refund for this rental. I have also explained the issues I encountered with the vehicle during the trip. Susan MacDonald
Susan M